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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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N
5:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon stockings

I order stockings and paid $ 43.00 it was supposed to be individual 10 stockings all I got was 1 pair which 2 stockings Beautyrose claims that Individual 10 is the name brand of the stockings but on top of the package it also has the brand name WOLFORD in other words I got rip off $43.00 for one pair of stockings. In the first place I would never pay that much for just one pairs stockings. Beautyrose is a big rip off.

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Update by nina1953
Jun 28, 2019 6:14 pm EDT

I order Stocking from AMAZON and the seller was Beautyrose On the package it was label WOLFORD and on the bottom of the package was label INDIVIDUAL 10 Stockings. When I received the order it came in as one pair stockings. for one pair I was charge a sum $43.00. the way I read it should have been 10 stockings not 2 stockings. I called the customer service at Amazon they read it The way I did Beautyrose is a scam and out cheat their customers

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A
12:13 pm EDT

Amazon amazon prime

ref M649G4GX4 date 20/6/2019 amount£7.99 Which has been taken from our bank account
I believe this is for an amazon prime subscription.
However this was cancelled and should not have been taken
e mail addresses [protected]@icloud.com
[protected]@btinternet.com

I have used the facility but did not purchase anything after June17th which was the date given for using amazon prime before incurring a charge.

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9:38 pm EDT
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Amazon complaint

To whom it may concern:

I had the worst customer service i've ever experienced in my life. Last evening I called amazon to request a simple refund due to being double charged for a purchase I recently made. Instead of receiving a refund I had to argue with two representatives for a total of 17 minutes by the end of the phone call one of your representatives who had previously identified himself as a supervisor felt it was okay to call me a [censored] and a [censored]. I am completely appauled by this experience and in total shock! It is completely unacceptable that I was spoken to in such a horrible manner that is not even fitting for an animal.in all my years I have never been so offended or disrespected.

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9:48 am EDT

Amazon car top

I ordered a top for my car and i used their visa, they declined it for saftey reasons so i fixed the order and within minutes i received a e-mail comfirming 2 on there way. I got back on amazon and tried to cancel and sent massage to autoberry only needed one.

I got charged twice they sent me two and i had to request to return it in amazon site and then print out label that was marked postage required.
I had to pay 64.00 to return it.

Amazon claim department a to z guarantee said it's not going to do anything. Claim number [protected]

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1:43 pm EDT

Amazon refund issues for over billing of sellers account

I cancelled my sellers account in november 2018 but a few months later noticed my business account balance was lower than it should be. I found that even though my sellers account was cancelled over the phone it kept charging me for three months. I contacted amazon and was told it was a mistake and the three months would be refunded to me. Another month goes by. Charged again.

Call back. Finally someone tells me the reason is that my account itself is still open evn though I opted out of the sellers account program. So now I should close the account right after the next billing cycle and would receive my refund. I get an email saying a refund is being direct deposited and would be available in 5 days. I cancel the account as directed. I wait 10 days, no deposit. Call back, am told that because I cancelled the account they cant direct deposit because they no longer have access to my bank account number (i had to verify the account with the last 4 of the bank account; so thats bs). So now a check would be issued.

Call back after a month with no check. They tell me that i have to wait up to 90 days. I wait a week and call back to confirm the check was sent they say yes but to be patient.

I wait 90 days and call back they tell me the check was never mailed. I flip out politely and I tell them im not waiting another 5 months. Blah blah blah they assure me its coming this time an email will confirm it. 3 days later no email. Call back, same thing. Finally get an email saying its being looked into by merchant services. That was 5 days ago. Next step will he class action lawsuit. I guaruntee Im not the first person this has happened to.

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2:43 pm EDT

Amazon tried to sign in, waited and waited for text to my phone

Amazon is a bit mindless, I have never talked to a human representative. Recently when I signed in, I never received a text to my phone to authenticate my sign in, requested again and again, never received anything. Now it tells me the max amount of attempts have been made, try tomorrow. What? If my cards are hacked because they failed to contact me today! After I cancel my cards I will make sure my buddy at a local news channel does a piece on their horrible customer service, largest company in the world and no way to reach a rep, something is wrong here!

Amazon - provide a real person(s) support number to get immediate help!

Walmart hurry up expand your services, at least there humans will talk to you!

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9:34 am EDT

Amazon customer service incompetent and unhelpful!!! refund not issued - faulty

Order: Sunday, April 21, 2019 / [protected]
Items: LeanTravel Compression Packing Cubes Luggage Organizers for Travel W/Double Zipper (6) Set - Color Black
Issue:
An order I placed
- Problem with an order
- Defective item/item does not work

Please view all chat, email and phone correspondence via [protected]@rocketmail.com and [protected]@yahoo.co.uk

100% incompetent staff who repeatedly did not listen to what was being said. Had to repeat over and over same details.

SHORT situation details:

Ordered item from Amazon.com to deliver to the UK
While on vacation in USA, found item was faulty
Contacted Amazon over email, phone and chat t resolve while in USA
Asked for free shipping label to return while in USA
told yes
received UK label
This was all within return window

As spending much time and money in expensive calls waited until return to UK to respove finally
HOWEVER spent an hour on chat getting no where and repeating situation, and right back to beginning with no progress.

Told will be charged restocking as now out with return window.
Item is FAULTY
DELAY NOT MY FAULT - INCOMPETENT CUSTOMER SERVICE not LISTENING!
Could have been returned while in the USA
Told I have to pay return shipping and pay restocking fee on an item that is FAULTY and that I tried to return within window but Amazon sent wrong label and gave incorrect information to me.

DEMAND full refund.
NO restocking fee
Either Amazon pays for return shipping or write the item off without return and I will dispose of. It is FAULTY!

Want confirmation of all of these details and FULL refund processed asap.

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1:28 pm EDT

Amazon chlorine shipped

I was at my grandparents and he received an amazon package through ups. When he opened it, the chlorine containers were badly busted up, dented, and the chlorine tablets had come out into the box and some had been reduced to powder. The container that was supposed to be used to float on top of the pool had to be fixed in order to work after the careless handling of the package. They were very disappointed and so am I of the condition the package arrived in.

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Update by Disappointed @shipping
Jun 06, 2019 3:53 pm EDT

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EpicNPC is Bad
, US
Jun 05, 2019 4:02 am EDT

Amazon doesn't care about complaints. Why they have a 1% on ComplaintsBoard.

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S
11:48 am EDT

Amazon theft

I have an account with Fetch Rewards where you earn points by submitting grocery store receipts. Over this past Memorial Day weekend, someone hacked my account and redeemed 10, 000 points for a $10 Amazon gift card. The gift card code used as BWLH-JQNA94-7LA5 and was used on May 26, 2019. Is there anything you can do to reverse that transaction for the stolen points/code/gift card?

Thanks, Linda Whitaker
[protected]@yahoo.com

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3:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amazon - Diamond paintings

I purchased 5 diamond painting from Chinatera Limited and paid thought PayPal and its been a month and haven't received my paintings. I also didn't get a tracking number for my orders too. They got my money and i have no paintings. I thought this was a trust company. Now what is PayPal going to do about this ? I can't afford to lose money this way. Order...

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J
7:07 pm EDT

Amazon 1 day shipping.

Having been a Prime member for some time, I was excited about the new 1 day shipping. I used the option a couple of times and every time on the day of delivery I get a message saying...

Your action required
USPS tried to deliver your package
USPS couldn't get to the front door, mailbox, or driveway, so please look for a note from them or contact them for the next steps.
Was expected today.

I am currently living in a physical therapy facility where the front door is open 24/7, the mailbox is the reception desk and the driveway is never blocked. The entire message is a farse.

I have never received any packages in one day. Thinking about quitting Amazon.

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7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon book order

I ordered the Neapolitan novel series from Amazon in Dec. 2018. Today I received my 3rd notice of a delay with a delivery date in July through August. I finally cancelled the order.
If you do not have the books available you should not advertise they are available for purchase. The books are still on the amazon website for purchase when they are obviously not available.
It makes me very hesitant to order anything from amazon if the delivery time is an issue.

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5:56 pm EDT

Amazon non receipt of items purchased

My son purchased two items from Amazon on Monday, May 6, 2019 as follows:Apple IPad Pro 11 inch 64 GB
Apple Pencil 2 Generation. Both items were expected to be delivered on Wednesday, May 9, 2019.

Neither item was delivered or received and Amazon takes no responsibility. They insist that they were delivered and they were not. My husband was home all waiting for the delivery. Amazon should have a signature for large ticket items. It has to be more accountability.

Rose Smith on behalf of Nathanael Smith

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1:21 am EDT

Amazon unauthorised streaming purchases

I have had 2 unauthorized streaming purchases occure while searching for a dvd format to buy. It seems that clicking on purchrss options to locate the dvd format which is not immediately available will automatically purchess the streaming format without any imput from the buyer. It has happened twice in a row for me. I contacted the service department and they told me i was wrong and it cant Possably happen.
Well it did. Twice...
Its a very serious problem that will eventually get amazon into lots of legal trouble.
I would like to see the matter taken seriously and the problem resolved. I have lost faith in amazon. I trusted them over any and all others. No more. Is this the start of the big downfall or an error not yet taken seriously. The snowball is rolling. Dont let it get so big that it does major damage.

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6:09 pm EDT

Amazon delivery service

This is message I recieved after making second post to Hissing.Kitty in 2 days. this is message.
Thank you for posting here. You must also confirm that the email-address belongs to you..
Complaint Mary Jo Harrison-Amazon-[protected] has been created.

The website encountered an unexpected error. Please try again later. Now for this complaint followed by complaint of yesterday. Today is May 15, 2019 and this occurred at 78238, Brookfield and Sprial Creek (this name may be wrong) it is a cul-de-sac. Time was 1622, I know because I looked at watch and was watching delivery person in view of yesterday's complaint. I was walking approaching the cul-de-sac. Driver drove on and parked on wrong side of street. He made delivery. I was near. I began crossing the street just after he got into truck. Driver then turned to his right, driving up middle of street. He apparently did not care that a pedestrian was in front of him. He began to accelerate. I sped up to cross street. I watched him driving up the middle of street. I turned corner and I am not sure if he turned right at the next street up. It looked like he appeared so. If so he did it from the middle of the street with hazards blinking. In view of yesterday's complaint I will decrease as much as possible future purchases. One of my reasons for limiting purchases is this. Prime members (me) often pay the same price as in store and direct from item's site. Non prime can actually be paying a bit more, when you add in shipping there is 0 benefit from ordering from Amazon. This wasn't true in the old days. I will continue to browse. If I see something I will check other sites before making purchases. Now for yesterdays complaint. I am re-sending a complaint I did a few minutes ago. the page gave an error from something called HissingKitty. This did show up. I checked and did not get an email confirmation. Complaint Mary Jo Harrisoin-Amazon-[protected] has been created. Add on I got a page error now I'm getting a message of only one per hour. Amazon you are shooting yourself in both feet and soom will reach your heart. This is what I said as close as I can remember: Since Amazon implemented its own delivery service, the quality and reliability of deliveries has deteriorated and become hit or miss. What I am going to say will show why I am so angry. Delivery negligence and/or poor Amazon delivery protocol was the direct result of me being injured this morning. Since last November, I can count on one finger when the doorbell has been rung for a delivery. Yes the doorbell works it can be heard easily inside house. It can easily be heard at my main location of preference. The two places where it may not be heard are the garage and my daughter's room. It may not be heard in her room because M-F she works day shift and when home she likes to have a loud fan going constantly. Since last November I stopped ordering dog and cat food. Remember, no doorbell, no knocking. The delivery person leaned the heavy pet food against or positioned near and out swinging screen door. I would have to go out back, unlock side gate, move boxes then return the same way so gate could be re locked. At the final delivery of pet food, the box was positioned so screen could be opened, but it was positioned under an over hang. It was misty, almost rain and dripping on the box. That was last pet food order. Then around the holiday season, I ordered a lot of things for gifts and such. Several boxes arrived at once. My neighbor across the street notified me then. In early March, I ordered a BD gift for my sister. It was delivered to wrong house. About the same time, my daughter ordered me a book. Never delivered. 2 orders+2 states=100% fail rate. Then last week, I had a delivery, lots of rain, damp ground and walkway. Envelope left in damp with intermittent rain. Envelope was damp to bubble lining. I began to serious reconsider ordering from Amazon. My reasons are varied but delivery unreliability is 90% of issue. Then we get to this morning May 14, 2019. About 0530 this morning I leaving house, I nearly stepped onto a box. It was dark, no porch light, poor street light due to large tree. It is so dark, you have to use feel to lock door! When my foot touched package, I tried to avoid it. It was difficult because I was pulling a wheeled carry on, pushing open screen door while twisting to avoid what ever it was. I didn't know it was a package until a few moments later. I twisted my knee slightly. I will be 68 in a few months. A fall out door, onto and off porch step could have caused major injury(s). Anger and frustration are about equal. In March when there was the delivery problems. I sent a complaint. I was assured that proper persons would be notified. Evidently he wasn't or just don't care as long as a package is delivered to a spot, any spot, no matter if it's the correct or safe spot. If delivery persons can't be to ring doorbell and/or knock on door this will be my reaction. Package will be left outside door with enough room for entry and exit. Amazon will be notified of a return. Since delivery persons can't be bothered to place packages safely and more importantly take the 10 or less seconds to ring doorbell and/or knock on door then I can't take considerably longer to go to site, find order, print and place label for return etc... Who ever is in charge of Amazon delivery policies needs to be reevaluated along with those same policies. I move and see well enough that I avoid all but an aching knee. At my age it will hurt for quit a while. BUT I KNOW MANY, MANY MORE INDIVIDUALS MAY AGE OR YOUNGER WHO WOULD HAVE FALLEN! This by stepping on the box or trying to avoid it. Trying to find Amazon complaint for a very legitimate problem is another of my reasons to reconsider using Amazon. I picked employees as category because I am unsure if drivers are employees or independent contractors.

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12:56 pm EDT

Amazon order# [protected]

I ordered this product back on April 18 expecting delivery no later than May 8th .

After purchasing, I tried to use Amazon inquiry to the 3rd party vendor to know where the item was being shipped from and a more precise date of delivery other than a 3 week window?

I never recieved a email back? YES the communication was just not there from Close Out?

Patiently, I waited till May 8th and when the product I purchase back on April 18th did not come I inquired to amazon Customer service.

I was dumbfounded why the order was cancelled without notice to me on May 1st as monies where refunded. What makes Amazon look really backward, is the tracking states its was on it way, when in reality the order had been cancelled days before.

After a telephone conversation with Amazon, I was suppose to get a response from the vendor within 24-48hr. Never happened and Customer Service never followed up. This is so unlike Amazon? Check your records as there is a written transcript what occurred.

I am still waiting for a Amazon to step in and clarify the confusion.

I have reordered the same product and supposedly will receive a discount for the manner the past order was executed? It's been 4 days and there is no charge for it showing up on my credit card? What gives Amazon?

Hopefully Amazon can raise its service star from 1 to a 5 as my buying experience leaves me questioning, do I want to buy anything more from 3rd party vendors at Amazon in the future?

Wes Perreyclear

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2:47 am EDT

Amazon refund requested against wrong product delivered has not been credited till date

Hello team,
Good afternoon,

This is relation to an order I have placed on amazon for purchase of book i.e. "cbse all in one hindi b cbse class 9 for 2018-19" vide order number [protected] dated 24.04.2019 for which I have been charged rs. 415/- (rs. 290 towards cost of product and rs. 125 as postage and packing charges). the product was delivered on 28th april 2019 however the seller (lord shiva books) has supplied different and used book i.e. "cbse all in one hindi a cbse class 9 for 2018-19" for which I have drop a return and replacement request vide replacement number d63j5bplrrma.
In response to return query the amazon has arranged a return pick up and pick the product on 29th april 2019 and again supply/send different product other than ordered originally i.e. some religious (aarti) book which was delivered on 02nd may 2019. this time I have drop a refund request vide amazon return id dxpmqjpsprma and instructed to credit the amount to my amazon pay account for which amazon has pick the product on 03rd may 2019 however I have not received any confirmation for pickup of product and also not received any refund till 07th may 2019.
In light of the above negligence, I hereby filing my complaint against amazon and seller (i.e. lord shiva books) for professional misconduct and malpractice that followed by both to cheat the customer and claiming total amount of rs. 415/- to be credited to my amazon pay account at earliest otherwise I will not left with other option but to take legal action in consumer court.
In case of any other information please let me know. looking for your revert.

Regards
Rahul dhawan
[protected]

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10:47 am EDT
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Amazon ordered a desk

I ordered a desk which never arrived. Tracking said that it was delivered. Was asked to be home from 8am to 5pm, which we did, to receive package. Took the day of work and received no package. Called amazon. Was offered a second desk as a consolation to the first desk I never received that I would have to call and have returned. Ludicrous! What kind of ridiculous consolation is that. When I declined the representative said if "I didnt want to accept his gift" he would be happy to cancel my order. ARE YOU KIDDING ME.
I just want the flippin desk! I ask for a supervisor and was place on hold for 30 minutes. "Joe" came on the line and said he would call me back. WHAT KIND OF PRIME CRAP IS THIS!

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11:29 am EDT
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Amazon unauthorized credit card charges

Every month when I get my statement there is an unauthorized charge on my credit card...I call and customer service cancels the card, disputes the charge with Amazon and sends a new card..The next month is the same thing again..Ig you cannot get this stopped I will cancel my Amazon Visa and cancel my Amazon Account.. I am tired of messing with it..Either change password or whatever it takes to resolve this or that's the end of Amazon for me...Thank You..Joyce Huggins

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11:32 pm EDT

Amazon refund requested against wrong product has not been credited

Hello team,
Good morning,
This is relation to an order I have placed on amazon for purchase of book i.e. "cbse all in one hindi b cbse class 9 for 2018-19" vide order number [protected] dated 24.04.2019 for which I have been charged rs. 415/- (rs. 290 towards cost of product and rs. 125 as postage and packing charges). The product was delivered on 28th april 2019 however the seller (lord shiva books) has supplied different and used book i.e. "cbse all in one hindi a cbse class 9 for 2018-19" for which I have drop a return and replacement request vide replacement number d63j5bplrrma.
In response to return query the amazon has arranged a return pick up and pick the product on 29th april 2019 and again supply/send different product other than ordered originally i.e. Some religious (aarti) book which was delivered on 02nd may 2019. This time I have drop a refund request vide amazon return id dxpmqjpsprma and instructed to credit the amount to my amazon pay account for which amazon has pick the product on 03rd may 2019 however I have not received any confirmation for pickup of product and also not received any refund till 07th may 2019.
In light of the above negligence, I hereby filing my complaint against amazon and seller (i.E. Lord shiva books) for professional misconduct and malpractice that followed by both to cheat the customer and claiming total amount of rs. 415/- to be credited to my amazon pay account at earliest otherwise I will not left with other option but to take legal action in consumer court.
In case of any other information please let me know. Looking for your revert.

Regards
Rahul dhawan
[protected]

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Amazon Customer Service. Initial Amazon complaints should be directed to their team directly. You can find contact details for Amazon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Amazon. Discuss the issues you have had with Amazon and work with their customer service team to find a resolution.