Amazon
reviews and complaints

My wife had an Amazon order #[protected] delivered last week to 2666 Charing Rd, Columbus, OH 43221 and the driver hit our stone wall and dragged the stones by the tires of the delivery truck down the driveway about 10'. We tried to report via the link on the order information forwarded, but the link had already expired. Not only were we disappointed that the driver damaged our property, but more disturbed that the driver did not come to the house to let us know what happened. My son saw the stones left in the driveway and stacked them back as well as he could because the driver let them lay in the middle of the drive. When the driver was leaving our driveway I stepped outside to take trash out and saw the Amazon van halfway down the driveway. At the time I did not realize the driver was having issues, but later in the day I saw the marks and took the photos attached.

Please confirm receipt and advise what actions Amazon will take to correct the issue and advise drivers how to communicate when they damage personal property. Thank you for your time and attention to this matter.

Regards, Matt

Matthew J. Berg

[protected]

[protected]@hotmail.com

I loaded a gift card for 189 ordered an air mattress and a set of pillows you locked my account saying suspicious activity. Now I can not get into my account and you said you lost my money fix this or I promise this will get worse. Also looks like you have done this exact things to many other people so this is serious

March 2023 I was given a 180 gift card I loaded it in my account [protected]@gmail.com with Amazon ordered a Air mattress and a set of pillows they froze my account. I called I sent photos of the gift card they said it was fraudulent activity like seriously. They gave me the run around did nothing to help me but if you look it up this has happened many times to many other customers and that's a 180 I needed that they stole for no reason. I am beyond frustrated and deserve my money back this is theft

On 05/06/2023, I set up a birthday gift order for a friend living out of state, because the order page promised delivery by the next day, 05/07/2023. Then after I confirmed the order, the delivery date changed to 05/10/2023! Then the delivery was not even made by that date! As of today, 05/13/2023, one solid week after I was first misled into believing my gift would be delivered, the latest status available is "delayed in transit," which is still dated for 05/10/2023! It's clear to me that Amazon is at times promising deceptive delivery dates in order to manipulate customers into following through with orders! This is not the first time I've experienced this reliability problem. It shouldn't matter who the carrier is!

Today I ordered an item after a long hiatus due to prior low speed train wrecks with them involved, everything from; "getting an EMPTY BOX" to 'WRONGFULLY SUSPENDING MY ACCOUNT' now.

I got confirmation of my order but within minutes I got an e-mail telling me I needed to send them 'document proof' to 'resume' use and get the order thru.

I spent too many minutes listening to an automated voice before I had the option to get a callback by them. I spoke with an agent, Nicholas, and then his supervisor. I merely wanted them to CLOSE THE ACCOUNT and EXPUNGE MY INFORMATION. "No can do.." was the reply from both. So I filed FTC complaints and BBB complaints today on this issue. I'm done. Over. FINISHED FOR GOOD.

they are a waste of time.

What is the point of pre ordering a game that is supposed to arrive the day it comes out. The delivery person pulls up to our house but dosent drop it of stating it is undeliverable. If they don't want to get out put it in the mail box but what makes me really mad is not even a hour latter another item from Amazon IS delivered. Then you can't contact ANYONE it's all automated Amazon has gone down hill and just became a online Walmart bad service and no one to get your problems fixed to.

You provide the identification of the "ships from" and "sold by" information on your website but you do not have the geographic information. I have recently had 2 serious problems with this--when I went to return something that wasn't satisfactory, I found out that the shipper was located in China and wanted me to send it back there at my expense. This probably would have cost more than the item. Had I know where the shipper/seller was located, I would not have purchased these items. I think you are obligated to provide this information to your customers. Another option would be to list the shipper information and include a symbol that indicates they are "return friendly" and will pay shipping returns.

I am a loyal and good Amazon customer--I hope to stay that way.

I am published author I being writing books with Kindel Direct Publishing / AMAZON since 2018 and never had a problem. I started having problems with the updated book version I Just Want To Be A Kid' and The Life Of A Young Black Girl in addition, I am the author of both books. The copies they are sending is the updated versions I have dated and I being complaining about this for two years and nothing has being done. This has put an setback in my book orders and deliveries in addition, They say they will fix the issue. As of today has being done and this has really got pissed off.

On 5/5/23 I placed and order with Amazon ORDER # [protected] for a gift for my daughter for Mother's Day. Not realizing at that time, I made an error in not providing the correct shipping address. On the 6th I realized my error, however, the item had already been shipped thru tracking the order. I contacted Amazon Customer Service as well as the seller by email to have the shipping address changed. They both stated that I needed to contact Fed Ex. I contacted Fed Ex and they advised they could not change the shipping address. They advised the only one who could change the shipping address was the seller. I then contacted the seller by phone and was advised nothing could be done. This morning I decided to just cancel the order. In contacting Amazon 4 different times, I got 4 different answers. I ended up talking with a supervisor and he basically said "you made the mistake and nothing they could do". I suggested that I accept the item and then have Amazon provide a return shipping label at no charge. He as not sure if this could be done.

On May 6, 2023, I placed an order for a stereo cable for a friend, because the page assured me that delivery would be "tomorrow," the NEXT day (05/07/2023). But AFTER I actually placed the order, the page indicated the delivery date as 05/10/2023 ("Wednesday"), all of FOUR DAYS after I'd already ordered it. This is the SECOND time this has happened in recent weeks! This is FRAUD! I felt manipulated in going through with those orders, believing they'd be delivered to my friend the NEXT DAY as I was MISLED to believe! I once loved Amazon...but today, I'm indifferent about the retailer, because of being misled about delivery dates more than once!

I ordered four sleeping bags. All at the same time, same order. When they arrived they were too small. I did not even remove them from the individual boxes. I resealed the box they were sent in and got my label, and sent them out the same day as I received them. For some reason they were shown as two orders. One order of one and one order of three. The order of one was refunded the same day. Its now five days later and the three order is still not refunded. Seems suspicious to me. I can't find who to complain to. Seems that's done on purpose too. Just like having refunds automatically added to your account instead of being refunded for real. They are scammers these days and they give people the runaround.

I am a property manager of Villa Sonoma Condominiums and we have a locker box system for our owners. On May 5, 2023, between 12:30 pm and 4 pm one of your drivers dumped several packages on the floor and left the premises without checking in packages. This action subjects these packages to theft. The property is located at 10 Perimeter Summit Blvd, Brookhaven, GA.

This is not the first time packages have been left and we understand about oversized packages. I was in the package room and heard one of your delivery drivers say under his breath that he did not have time for checking packages. I have attached the pictures and can probably use our camera system to determine a description of the delivery person.

The receipts include country specific tax consumption rates and I have had to pay Amazon for that, even though there is a law in EU that disallows businesses from charging that rate. I have written and called and they do not reply. It has been almost 2 weeks. I have mentioned that it’s is urgent due to tax submission deadlines. They don’t reply at all or offer to fix the issue.

They also are rude since they only speak in Spanish though serving Portugal which has Portuguese as official language and they also to my surprise refuse to speak English. I have been to translate things to Spanish if I want to get support from them which is ridiculous and very backwards coming from headquarters that serve multi-country with multiple languages.

No matter what phone number you are given, it leads nowhere. The best they can do is offer a tech on maintenance who can contact another tech. Their system for reporting problems is simply nonexistant.
What was my problem? They changed my email back to an old on that NOBODY can access — not even “Ask”. I had an account but because of the emal change I was unable to send out my graduation fir nt grabdsib, I tried every number, email address, etc. but depot finding out “I didn’t exist.”

That I was not getting the help, I reported to a coohek who did eventually morph into a person. For 4 hours r I tried touching base with a real person. When I asked for help, they admitted they couldn’t do it. I was told the next morning to call, “Just Answer”. Which was of no help. I was on the phone for around 4 hours and talked to maybe 3–4 people. NONE OF THEM COULD HELP ME. THEY WISHED ME THE BEST OF LUCK. The problem was never solved so I cannot order anything from Amazon. To them, I am a nonperson — just like they are a non-company to me.

Gloria Dizmang
2654 Joshua Hills Dr.
Palmdale, CA 93550/

I just talked to a customer service person name Sherry that was very rude and raised her voice at me. I was surprised because I have always had good service with Amazon. She said she was a supervisor but she was so rude and talked to me as if I was stupid. I am really surprised. never experienced this kind of service. I ordered over 250 items last year and I have always had the best of service very polite and helpful. This person is going to make people not want to be bothered with this company. I was just trying to understand what happened with my return and she was ugly and loud. Amazon gives much better service than this. I even have a business that we order from under another name and had no problem at all. Just so disappointed with this service person. Thank you for taking the time to read about my concern.

I accidently shipped to my old address. Amazon offered absolutely no options to change the delivery address. UPS won't accept address changes from the receiver's end. There was no way to contact Amazon and ask that they reach out to UPS with the corrected address. Their phone bot just ran me in circles repeating the expected delivery date. The bot is practically useless except for a narrow set of information requests.

This has happened to me more than once and I bet I am not the only one that feels this way, I like using Amazon, but I don't think they should be allowed to trick people into paying for the prime service and then if you don't cancel the subscription that you didn't even realize you signed up for it could go on for months charging you 14 dollar every month, come on its totally a bad business practice and criminal if you ask me, I will admit I have used the Prime service before just to get the free shipping and then canceled my subscription as fast as I could so I wouldn't have to pay for the Prime service and Amazon tells you them self-that's ok so naturally people are going to do it so they don't have to pay for shipping on certain items, but this time I didn't even realize I signed up for the Prime service I was totally tricked into it or who knows what happened and I bet I am not the only one, I don't care If its Amazon this is wrong, when are they going to start reinforcing the law and hold these companies accountable.

Initially, when I purchased via Amazon. es, I got really good after sales support and the employees were nice, even though 50% of the time they seemed to not read the email or they appeared to just skim through it. This, more often than I wished, originated misunderstandings and awkward situations. Lately, however, not only the employees seem to misunderstand my requests, but they have developed an attitude as well. Instead of replying to my info requests, they do whatever they please, without even asking me if that's the solution I want. I've been a good paying customer. I purchase HUNDREDS of items from Amazon. Granted, I make Amazon honour warranties and after sales support, and I can be a bit insistent some times, but I do spend THOUSANDS of dollars in the website.

I've had to replace items, I have returned faulty devices, but never once did I use Amazon just to "test" something and return it later just because... My returns are justified and based on less than optimal performance of the items in question. Mind that, when addressing customer support, I was never impolite or rude, I was always patient and tried to get my point across without being condescending. That said, I recently scheduled a pick up to return a faulty item and the delivery company did not pick it up for 3 days. This is extremely unusual - they usually pick it up within 48h max - so I contacted Amazon. First time, I received a basic "we've already talked to the delivery company" reply and I waited another day to see if they would pick it up the next day. Nothing.

I contacted Amazon again and this time they absolutely rubbed me the wrong way. The person in charge of my case not only did not reply to my email, but they took it upon themselves to cancel the pick up and have me take the item to a pick up shop. That itself was a bit surprising... Due to serious respiratory health problems I've been house-bound for a few months and cannot go out for any reason. Hence why I'd scheduled the pick up. Amazon does not have to know that, so I let it slide. However, the ultimate sense of entitlement was when I saw that they had taken the liberty to switch my preferred method of reimbursement from credit card to Amazon gift card.

I was furious.

Immediately, I cancelled the return and initiated the process for the second time. This is still in progress, but I have a feeling this is not the end...

Website fraudulently closed my account and kept money I earned. Tasks that requesters and people already paid into my account. Had account for several years. No problems. Ne er broke any rules. Closed account without warning unexpectedly. Used the money for living expenses and relied on site for years. Scam website, not legitimate. Says Amazon (company) and affiliated with amazon.com shopping website. Just want my money and account and apology from company. Contacted for months and all I received was autogenerated deceptive message. Not true or accurate! Search website on internet. Thousands of bad comments and reviews! Don’t register on site or use. They will close your account, take your information and money.

Their customer service has gone to crap. I ordered a large dog run and the box arrived completely destroyed and a TON of missing parts. They wouldn't send a new box or anything. I had to use 2 full rolls of tape. So it has already cost me money. Then I mailed it back and 2 weeks later still did not get my f'n money back. I had to file a fraud case with my credit card. Never again will I do business with them.

I returned a sofa because felt it was a cheap version of the CB2 one. But here is the thing. The tracking says delivered and one of Amazon's customer service agents said it was. But I keep getting calls dropped off with customer service and the other agents keep saying it was never delivered to amazon. Okay even if you are going stick with that, I shouldn't be paying for a 599.38 sofa. If this was 8 dollars okay I don't you putting that loss on me. But excuse, you have the gall to think I need to keep paying for 599.38 sofa that is not even in my home and I never even sat on it. You are kidding me. People with decent wage only make 2500 a month after deducting fees they can't avoid like rent or mortgage and insurance. You have the gaul to steal this kind of money from me. If you keep playing this game that I have to pay for this. You guys are monsters.