Amazon
reviews and complaints

On June 8, 2023 I ordered groceries on Amazon Fresh and upon checking out I notice that it was trying to take funds from a different card instead of my original form of payment Ebt card. So…. I cancelled my order, now mind you whenever I had to cancel an order there was never a problem with getting a refund but now it’s a problem. My total came up to $160.25 so I expected to have all my funds reversed back since it’s been 2 weeks. My account showed that $160 was charged on Ebt card and only.25 was refunded back, now we have a real problem here, where is the $160? Spoke with a representative on Thursday June 22, 2023 about the matter, to be told repeatedly that I was not charged, soI’m looking at the charges but I’m being told otherwise. There is.25 that was refunded but you can’t tell me where my other $160 went?! After going back and forth with the representative I said …, I want to speak with your manager. After being put on hold manager came on the phone to tell basically the same thing, that I wasn’t charged but clearly I was and I have proof. The manager and I went back and forth without any resolution or any way to accommodate me, ended up him hanging up the phone on me. Very unprofessional.

I watched your amazon vehicle driver crash into my retainer wall in front of my home. I suspect that she was pulling over in the front instead of driving up the driveway to deliver a package. After hitting my retainer wall, she drove off! I ran after the vehicle for the license plate (AH4SCR, Florida tags), as the red traffic light had caught her. She stated that, "I was going to turn around and come back with your package." I said to her that, "I saw you hit my wall!" and I looked at what damage happened to the Amazon vehicle. She apologized and asked if my house number was 433. After I confirmed that it was, then she pulled over at the traffic light, went in the back of the van and handed me my package.

I have been a long-time paying member of both Amazon (Prime) and Audible (Audible long before it joined Amazon). In or about January 2023 my Amazon account was hacked by a person whose email was [protected]@yandex.com. This email address was clearly listed under my username [protected]@yahoo.com. This user installed a two part authenticator on my hacked account thereby locking me out. After numerous calls to "customer support" and the uploading of proof of identity in addition to being asked questions that could only be answered if I was in my account which, obviously, I could not answer since I had no account, I got my account back, only to have it hacked again by the same user again with a two part authenticator installed. I have always suspected Amazon continued to send the hacker my new login information instead of to my email when reestablishing the account. They suggested opening a new account, which I did, with an email of Janice.[protected]@gmail.com. Amazon opened that account and without my request or permission installed a two part authenticator on it which I am not able to access. I submitted a BBB Complaint against Audible.com, had several verbal calls with them trying to help but to this day I cannot get paid-for books or access either of my Amazon accounts. I will be submitting a 93A consumer complaint against both Amazon and Audible if this is not resolved in five business days.

Ordered a pair of Lower Control Arms. Not once, not twice but 3 times.

First order - messaged "undeliverable"- I insisted immediate refund to re-order. was refunded to a gift card

Second order (re-order)- messaged "undeliverable - Insisted again on immediate refund to re-order

Third order (order single part different brand in hope no delivery issues)- messaged"undeliverable"!- Insisted full original amount refunded to original payment method because will order from different vendor. No from Amazon.

Now was told they could not refund to original payment method (debit card) because last order was from gift card..!

After speaking and chatting with 10-12 different associates including 2 supervisors and insisting that they should at the very least refund to original

payment method for all my troubles the last supervisor I spoke to literraly just hung up...?! I wasnt mean, yelling or cursing. but just insisting. Again, she hung up on me? and it wasnt a technical issue. she stated she was the last contact I can talk to and if there wasnt anything else I needed she was going to hang up. as soon as I started mentioning that I needed to speak to manager she hung up?

I realize I am one customer of the millions amazon has but come on. It was $170 dollars. And all I wanted was to get it refunded back to my debit card...

For some reason I have been blocked from making purchasing on Amazon when I’ve had no problem to do so prior. I would submit for an order, charging it directly from my debit card associated to my checking account and my orders continue to be cancelled claiming that I have outstanding electronic transactions. I do have an Amazon line of credit via synchrony and occasionally make purchases via Amazon credit card. I continue to make monthly payments much higher than the minimum. Also, I have available credit, over $1000 that I can use. I’ve tried calling the TRS recovery services since the email I received from Amazon said to contact them, no response as everything is automated and directs you to their website. I have filled out an inquiry for proof of this “debt” but have not received a response. I called Amazon to report this and they confirmed my account was locked but verified I’ve been making payments. They said they would have their account specialist call me within 24hrs, no call, however Amazon sent me an email that my account has been restored. This is incorrect as I am still unable to make purchases. Any feedback on how to proceed? Delete Amazon account?

[protected], [protected], [protected], and [protected], claims to be Amazon Customer Service that I placed orders on several occasions which I don't use.

Order support: [protected]

Order support: [protected]

Order support: [protected]

They say that charges have been placed under my Visa so I have had to cancel my credit card several times to just protect myself. I have placed Fraud alerts on all my credit bureaus to avoid accounts being opened in my name.

My Amazon seller account has been closed since January, I have answered all the requested paperwork and questions. Despite this, amazon does not want to open my account, I am being sabotaged on purpose. Because of this, they confiscate my money and do not refund, even though I have applied even though the 90-day period has expired. It does not release my money, Strangely enough, although the money in my Australian seller account was immediately released, Japan, England and Canada are making excuses not to release my money in my seller account, and it is alleged that we are in deception or fraud, which is shown to us as the reason. We are an American company and we sell with our American company in our store in Australia, we also sell in our Canadian store with the same documents and information, and we pay our taxes. Despite this, our money is refunded in Australia, while Japan, England and Canada are trying not to return my money in my seller account. Amazon may not like or accept my business model, that's fine. I understand that you are not opening my account, but the money is my money, you cannot confiscate it.

My advice to those who want to be a seller on Amazon, do not work with Amazon. Or be ready at any time for Amazon to confiscate your money.

This LARGE Product arrived damaged.

I asked for a replacement, let them know I would even accept a replacement PART!

After nearly a month of inaction and false promises, I received notification that a return label was created, and I simply had to:

Repackage this Large, heavy item

Find a way to transport it to FedEx (Will not fit in my Camry), all at my expense of time and money.

THEN wait for a refund.

Somehow a gift card has been used as my method of refunds whenever I purchase from Amazon and I pay with my debit card that is attached to my bank.

On 6/7/23 I spoke with Alberto then to Supervisor Mary M. I continue to be told that once a gift card is used they can not refund back to the original method of payment. For some reason no one can tell me how this all got started. I assumed that because my card was attached to the account, the refund would be put back where it came from. This happened to me quite some time ago and the money was put back on my debit card. I do not appreciate being taken advantage of and that is what has happened in this case. The company is telling me that I have to shop on Amazon even if I choose to go elsewhere. If I close my account how will my 61.20 be refunded? Mary said I needed to use the gift card before I close the account, again I want to know how all this got started and I want the $61.20 that remains on the gift card to be out back on the card that is attached to my account.

Today June 6, 2023. I had the worst encounter ever with Amazon customer service. I recently purchased a firestick for my kids to watch Tv.

This is my second one I purchased, however I came across a issue because when I tried to set it up it, it wanted to send a OTP to a phone number that I deleted from my account.

I already deleted and replaced that number months ago, maybe even a year, but for some reason it was somewhere on my account.

I then contacted Amazon and explained the situation, the guy seemed like he was gonna help, not sure. We was on the phone for about 4 min and then it got disconnected. I then called back and spoke with a women, who seem very uninterested in helping me. She told me she can’t help me because I can’t get into my account, I then told her I can but I just don’t have access to that phone number. She gave me a very hard time about it and I asked for a supervisor and she said no, etc. I hung up and called back and asked for a supervisor, but not before signing into my account. The other lady was giving me a hard time about getting a supervisor as well until I said the statement she is refusing to get me a supervisor.

Finally was able to speak to a supervisor and explain to her what happened and then she finally do to me and told me that that number was deleted and she’s not sure why it’s still showing up then she transferred me to someone from the fire stick, who was really informed of the situation, so I had to explain it to her and then she said that she would help me. I was so thankful she then transferred me to someone else who I explained the situation to again and then we went through a process where I had to verify information to delete the number, and also verify information to create a new password, which I didn’t want to do because now I have to remember my new password that wasn’t a reason for me to call, it was just simply to delete a number so I can get access to my fire stick. Just really unbelievable Willien ridiculous how they treat paying customers.

Amazon prime is delivering grocery orders and online order packages to my door and leaving them unattended late at night after 5 pm and they are being stolen. I have contacted Amazon numerous times and they say that they delivered the packages and won't give me credit for the missing orders. I also contacted the BBB and they responded that Amazon didn't answer their inquiry. and they gave up. Amazon refuses to listen to me and I am getting impatient and I am frustrated.

I stopped ordering from Amazon but they still owe me over $100.00. can you please help?

Security camera Video footage has been posted on instagram and Facebook and is available for my claim. On May 26, 2023 at around 2:50 pm EST, the amazaon truck backed into my driveway at 24 Thestland drive in Shrewsbury MA. His truck hit the backboard of the basketball hoop in my driveway and crused it. The driver pulled up in the driveway a bit and sat there. I heard a noise and walked out to my mail box (unaware of what had happened). I asked him if he had a package for me and he said yes but he had to find it. So I wandered back in the house. The security video shows that he sat in the truck for another minute or two then walked to my front door and placed the package on the door mat and then drove off without saying anything to me. I am more upset about that than I am the damage - how unresponsible - no note or anything.

I had ordered $600+ in little gadgets and stuff for my children. I receive an alert that my package was left at a front door without any pictures nor signatures (high value delivery) and had immediately checked after I was notified to find nothing. I’ve been told to consistently wait for days just to be told I need to catch the crook and provide proof of it. Amazon is equally as crooked as the supposed “thief” that stole my package/packages. I’ve spent tens of thousands on Amazon l, subscriptions and Amazon Products within a decade and this is how we are treated. If this happens to anyone else PLEASE CALL YOUR BANK AND REVERSE THE CHARGE! Amazon does NOT want you to know this because they love stealing our hard earned dollars.

Pay attention people! Amazon is working a scam on people and you are not even noticing! Have you made a couple of orders off Amazon and Amazon charges you a delivery fee? If you ordered a couple of items together and they added a delivery fee for $5.99. You get a delivery notice from them that your items will be arriving on different dates! Did you go and check your orders to see what delivery charges were on all the item? You are being charged delivery cost on each delivery! One maybe $5.99 and another maybe $2.98 and another maybe $3.49. So instead of paying what you thought, you are paying more on the delivery fees! This is not right! If I pay for delivery of my items, at an agreed upon rate, Amazon should not be able to charge me more simply because they could not put them in the same box! Or through their arbitrary decision decided to make it multiple shipments, so they can change for each! It's time to tell Amazon where they can deliver their next package!

My name is Tywonne Parker, I am writing you in regard to my account. Note, for some strange reason your company locked me out of my account, took extra money from my account and the product that I purchased new is damage and used. I have spoken with many agents and they are saying they cannot help me until I can identify a debt card that is connected to my account. It must have known that this card no longer exist. I do not have access to this card, nor have I used this card in months, I informed all agents that I have a photo Identification Texas Approved with seal. Note, this offer was rejected by agents. I spent almost $4000 thousands with your company and they cannot help me get into my account.

Furthermore, the card that I used to buy the products I tried to produce to the agents, which was also rejected. I will send a video and picture later

After about 30 minutes trying to order a specific fishing line, when I finally got to checkout, My order was over 25 dollar's, their form automatically checked 30 day's of free prime, I checked the box that I didn't want prime, then at checkout their form changed it back to the 30 days of free prime, but I would have to call them to cancel this prime, so they made the decision easy for me ! I'll never buy anything from them again, ebay used to be my choice until they refused to refund my money back on an order, I'll (Not) buy from either of them Again ! Count on it !

Everyone (Beware) !

I would like to make a complaint, amazon has been trying to take 12.25 out of my account since February. I have spoken with several people to rectify this. I have also sent multiple emails regarding this to no avail. I don't owe amazon money. I had purchased a produced that hadn't arrived and so requested a refund a few days later the item got delivered, at which point I have spoken to amazon and agreed to repay for the product as I needed it. Following this every few days amazon tries to take money out my account and I contact customer services to raise this and nothing is getting done about it, they have not been successful in taking any money out but continue to try.

I'm really up upset as Amazon drivers are not looking clearly at house numbers at bottom of private driveways. We have complained before and still having issues. This time I am really upset as we just paid thosands of dollars to have our driveway asphalted and new curb put as separated between property driveways. Amazon van drove up wrong neighbors drivemarks ran over our new curbing and new asphalted driveway instead of backing down neighbers driveway. Our driveways our private driveway and even the garbage trucks don't drive our driveways so they are not damaged. I have pictures of the driveway marks they made to our curb and driveway.

Driver told my husband the GPS is telling them to come up our private driveway. Should not drive up. Please change your app and inform drivers to not drive up our driveway or use as a turn around by driving over black asphalt or curbing from kne deiveway to another. Please respond to my compliant and acknowledge my request.

Note: We have a sign at the bottom of our driveway letting people know our driveway is private too.

Thank you,

Suzie McDonnell

[protected]

3944 Seneca Ave SE

Salem, Or 97302

Though I understand that delivery dates can change, it seems to happen more and more with Amazon. Gone are the days where Amazon was a company you could rely on and if they did not delivery during their specific date, you would be reimbursed. Now they tell you that you need wait an extra 24 hours to request anything and when you do contact them before the 24 hours to complain, they give you all the information you can see. I literally had to demand some type of adjustment and I was provided a mere $5 promotional credit. Really Amazon, is that how you treat your loyal customers? For this particular item, I ordered it Saturday, May 13th and was supposed to get it May 17th. Yet, I receive an alert that it is delayed and why, when it is an Amazon carrier delivering it. It is not UPS, USPS, or FedEx, it is Amazon delivering. The item did not move in transit until today, so of course it is late. Amazon promises dates before you order that change in the cart and then change again when you actually order it. I have gotten things from China more consistently then with my Prime membership. I don't think Jeff Benzo would be happy if we all paid our Prime Memberships late or said, we'll pay when we get the merchandise. Out of all the companies that promise 2 day delivery, Target has been the only one to consistently come through. They obviously care about their reputation.

I opened an account to order some ebike conversion kit and saddle bags for a bike after I made the purchase my account was frozen to to suspicious activity I finally got through to customer service and they was rude would not help me to get a refund for my 1200 hundred dollar they kept requesting additional 1200 to unfreeze my account which I thought 3little fish they told me that there was suspicious activity 72 hours prior to my order but my account was open just a hour before they kept requesting prepaid gift cards or my bank card