Amassurance
reviews and complaints

THE INSURED: SIM ENG LUN, NO, 52 JALAN TENGAH 1 LORONG SATU 93400 KUCHING. REGISRATION NO: QAD3159. POLICY NO: AMD1232127 01-C2. ACC. NO: R50800-00. TYPE OF COVER: COMPREHENSIVE PLUS. PERIOD OD INSURANCE: 00:00:01 AM 10-10-2021 To [protected].

ACCIDENT HAPPENED ON 27-08-2022 ABOUT 21:15 PM.

CASE WAS APPROVED ON [protected] AND WAS ASSIGNED TO WORKSHOP PQ4011N1 - FENG YING MOTOR SDN BHD.

TODAY IS 31-10-2022, CONTACTED WORKSHOP AND NOTIFIED BY OWNER CAR WAS NOT REPAIR. CALLED AMANSURANCE OFFICER AND BEING ASK TO WAIT FOR INVESTIGATION.

WISH TO HAVE AN EXPLAINATION ON THE DELAY BY YOUR GOOD OFFICE.

THANK YOU

ALEX WOO

[protected]

12.15am/Thursday/26/4/2019
My tlcar breakdown. Call road assist many time around minutes, nobody answer only the operator machine answer.Until i send aoa thru sos amansurance apps. After 20min just received call from customer service. Just inform he try contact mechanic available
or other way will send towing truck. VERY POOR SERVICE. myself halfway get help people at Petron Pump assist to change my tyre.
I pay policy for road assist but not function when facing problem! Please give your reason about this matter!

Regards
Ms Ayuni
[protected]

Policyholder : Teh Whey Hoon / Tai Wei Lon
Policy no : CFH -F0367021-33 ( houseowner and householder policy)

i would like to make a complaint about my house fire claim for too long.
Since my house been fired on 28/3/2017 till today 19/05/2017 almost 2 month time we seem have not received any letter offer yet.
Furthermore, we are very disappointed to the adjusted company been appointed by amassuarance
MSM international adjusted (M) sdn bhd. The person who are in charge my house claim name Eugene Soh are so irrespossible and few time refuse to reply our message. As a customer we have a right to know the procedure and the status.But we felt that he keep delay the claim report when we whatapp him few time also refuse to reply us. Please advise is this the professional services Amassurance provided to us?
Lastly, i have no patience waiting again for the claim, please expedite my claim before 24/3/2017 ( wednesday ).if not i will email to BANK NEGARA and Consumer department.

kindly contact me or email me.
TAI WEI LON - [protected]
TEH WHEY HOON - [protected]
email adress : [protected]@hotmail.com

Hi..

I spoken to three of your agents regarding my windscreen claim..
I rang your call centre (23rd march) & attended by hanim.. Enquired about claiming procedures..

Today (24th march) I went to one of your panel as per advised by hanim.. Mobile wind screen in bukit raja klang.. I was told that I could only claim for local windscreen (Not original & without kia logo).. Or I need to pay additional rm600 for original windscreen.. !

I was surprised because I paid for the coverage but only entitled for local windscreen.. ? Immediately rang your call centre again.. Spoken to a malay guy by d name of ikmal or hakim (Sry I can't recall).. I believe the call is recorded.. Plsss go thru the voice log.. He seems to blur.. U training team need to brush the agents.. Lack of product knowledge.. My call was transferred to yati since he can't do such (Believe me he didn't do anythg basically).. Yati is 4rm claim department I guess.. Another poor knowledge of product.. She didn't even knw what am I entitled for 1000.. C'mon, don't you guys knw what are d thgs entitle for one particular sum coverage.. ?

Disaster.. Tiz shld hv been told i'm advance when I did renewal with you ppl.. Plsss dnt cross sell items when you have zero knowledge on it.. Just bcz of your ppl I am in trouble..

Please look into this.. I am not statisfy & i'm going to post this on social media..

Kavitha
[protected]

I am complaining against AmAssurance due to unsatisfaction services and unfair treatment. I have signup with AmAssuramce insurance scheme but received none service from the agent. I have inform my agent of my intention to discontinue the scheme after being tied up for 2 years as I found that it doesn't have Islamic scheme and lack of communication with agent. At the moment, my insurance is paid using Ambank credit card installment which I did not get a clear guide from the agent regarding the payment terms and condition. As the insurance approaching two years term, I have inform my agent not to continue the payment using my credit card. however, she, Rohana Ibrahim did not served me with correct information regarding the situation or update me with the payment situation. On 8th February 2012, I when to surrender my insurance policy at the Headquaters. Again, the company did not brief me with the consequences of my termination and surrender the insurance policies without any objection. After 2 weeks, I received my credit card statement and surprised to see that they still charged me for the third year policy. After several enquiry, only did I get the full information that as a credit card installment holder, I am obligated to pay for the third year as I was late to surrender the policy for 2 working days. I feel cheated and did not get fair treatment as Ambank credit card holder when surrenderring the insurance. The insurance company should have an agent to entertaint customer who about to terminate the insurance policy and did not hold any important info. After several complaint and official letters issued to customer care, which take them 2 months to give me official letters of declining the request. No one in their right mind will pay RM 3902.50 for a six days coverage. Furthermore, I am dissapointed to get service from such installment scheme which in the end, result high rish to the card holder myself. Please refer to attachment for details of complaint. In short the complaint is regarding:
1- Get a reversed charged for the third year which consist of RM 3902.50
2- Get dividend for the two years investment which I been informed amounted to RM2686.56