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Big Cartel
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1.0 3 Reviews

Big Cartel Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Big Cartel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Big Cartel reviews & complaints 3

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M
10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Big Cartel clothing

This lady is a FRAUD. She false advertises her products claming they are something they are not. She is lying and scamming customers! I ordered a dress that she has listed as a Free People dress, i paid $115 and she sent me a completely different knock off dress with the tags torn out. Luckily i disputed her fraud through paypal and im getting a refund. But do NOT trust this lady!

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K
7:33 pm EDT

Big Cartel clothes and shoes

placed an order June 28 order number #BQPC-958763.

I emailed on July 4 after receiving no update in reference to my order. The individual said the item was shipped and would arrive in 2-3 days and I would receive a tracking number.

I never received a shipping or tracking number so I followed up again via email on July 15 as there is no phone number listed.

I got a response saying my order was returned however I never received shipping or tracking to confirm this.

On July 26 after not receiving any items emails or communication I asked for my items to be cancelled the seller responded my items were Shipped and could not be cancelled.

My items shipped July 27 & 28 and to date I have still not received its August 2.

The seller then blocks me from Instagram and changes their name. Please assist

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W
12:02 pm EST

Big Cartel Paid for 2 custom bike builds with no delivery. Only excuses and now no response.

Ordered paid for 2 bike builds from Bradford Hodges aka Nemeis Project spring of 2012 and over the course of 2.5 years Brad provided answers of delays as well as personal circumstances. In the fall of 2014 after he had no longer answered my emails nor calls I began posting on his Instagram page asking for updates as well as stating no delivery from him in 2 years - he removed my postings on Instagram. Now I am at a loss with nothing delivered but broken promises over 2 years of excuses. Do not deal with Bradford Hodges aka Nemesis Project cycles in Rancho Cordova, CA.

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Is Big Cartel legit?

Our verdict: Complaints Board's thorough examination reveals Big Cartel as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Big Cartel stands out for its commitment to quality and security. Clients considering Big Cartel should delve into its customer service record to gauge compatibility with their expectations.

Big Cartel earns 91% level of Trustworthiness

Perfect Trust Endorsement: Big Cartel achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Big Cartel has registered the domain name for bigcartel.com for more than one year, which may indicate stability and longevity.

Bigcartel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bigcartel.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bigcartel.com you are considering visiting, which is associated with Big Cartel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Big Cartel have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Big Cartel website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Big Cartel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have found that Big Cartel is using a generic platform to host its website. While this is not necessarily an indication of any wrongdoing, it may suggest that the website is not tailored to the specific needs of the business or its customers.
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