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2.4 112 Reviews

Autopage Complaints Summary

40 Resolved
72 Unresolved
Our verdict: Engaging with Autopage, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Autopage reviews & complaints 112

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2:42 am EST
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Autopage Atrocious business practice

I asked the manager owner of Autopage Sunridge Park Port Elizaeth, Mannie, for the latest model a Samsung 10.1 with stylus and split screen, he gave me his assurance that what I was signing for was the latest model the only one in SA at the time of my signing. He did not know if it had a stylus, he said it had a 5megapixel camera. I went back into the store a few days later told him that the information re the camera was wrong it had a 3megapixel camera and there was no stylus or split screen. Again he said that it was the latest model. I kept it believing that the one I wanted was not available in SA. I then saw an advert on tv for the model I had asked for. I checked with Samsung the model was available in SA prior to my signing the contract. I went back to Mannie he said no problem he would change it on condition the model I had was not water damaged, told me to repack it in its original packaging, gave me an amount I would pay in for the difference. I agreed to do that. I reset the device to factory settings with all the packaging I took it back to the store, he said the condition was fine. Then suddenly he changed his mind after phoning JHB said he could not do it and because I have signed a contract I have to have what I signed for. It’s a 24 month contract, I now have a product I did not ask for, plus was told I could change it, the manager changed his mind. I believe I was misled; the product was available in SA before I signed just not in Autopage. I have complained to Autopage in Jhb, they cannot help me they say only the owner of the store can assist, he rudely refuses to help me.

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Judge09
, ZA
Jan 22, 2013 8:55 am EST

Their service is terrible. I have only had trouble from them. The have recentky completelyover charged me and have given me no rreasonable explanation for the bill. I oersonally will never aquire a contract or do any other sort of business through them again.

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7:54 am EDT
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Autopage Poor customer service and misinformation

Sir/madam
Mobile number: [protected] & ndash; uncooperative customer care service
In june 2012, my daughter phoned autopage cellular in schoeman street, pretoria. She spoke to asif wazar about a cellular phone which she wanted to purchase. She also asked him if he could upgrade the mymeg 500 to the mymeg 2g from july 1st 2012, to which he told her that it would not be a problem. He promised to have an upgrade done starting from the 1st of july 2012. I was well aware of the mymeg 500 which was to expire on the 4th of august 2012.
He delivered the new modem on the 11th or 12th of june for which my daughter paid r99 and signed for delivery while I was praying because he was in a hurry and could not wait for my signature. The account is in my name and not my daughters. He left a delivery note with my daughter which is unsigned and undated. As far as I am concerned my daughter only paid and signed for delivery of the modem.
To date I have not personally signed a contract for the tariff model: vodacom data 2gb special. I want asif to show me the date, time, place, my authentic signature as well as the effective date as proof that a contract for the 2gb special was signed by me. The only document which I have in my possession is the delivery note which is not signed and not dated.
Despite asif’s promise to have the 2gb special upgraded from the 1st july 2012, the statement of account dated 1st september 2012 indicates an outstanding balance of r1968-64. I was charged for usage in excess of 500 mg in july 2012 and in august 2012. Why?
If you go through the previous tariff model for which I have signed, then you will clearly notice that I have controlled the usage and also paid timeously. Had asif not promised my daughter that he will have the new tariff model 2gb special upgraded from 1st july 2012, then I would have definitely controlled the usage up to the 4th august 2012.
Due to misinformation to my daughter and no formal contract signed by me, I am not prepared to pay, especially for a fault which was due to asif’s misinformation.
I am also not prepared to pay the r149 for september because the internet service has been disconnected from around the middle of august 2012. Why should I pay for a service that has been disconnected for over a month?
Like thousands of other consumers, my daughter has been a victim of an unscrupulous salesman. Asif’s whole idea was to make a quick deal without considering how much it will cost the consumer.
Since the contract is in my name, my daughter is not responsible for any payment. Therefore I want asif to refund the r400 which he convinced her to pay on the 31st august 2012.
I have phoned the manager, kiresh in schoeman street in solving the problem on the following dates: [protected]-[protected]-[protected]) but to date he did not have the decency to call back although he promised to do so.
I spoke to connie at head office customer care on 20-09-2012 only to be told that it is not the problem of head office and referred me back to the manager in schoeman street. When I asked if I could speak to the managing director to set up an appointment, she told me that she cannot do that for me. My reason for wanting to talk to the managing director was to explain to him/her my reason for lodging a complaint.
I phoned again on 25th september 2012. This time I spoke to eugenia. She also said she could not help me and reffered me back to the manager in schoeman street.
Telephonic enquiries for assisstance with the branch manager as well as the personnel at the head office only lead to me being kicked around from pillar to post.
Now that I have complained in writing, I am hoping for a reply. If I do not receive any reply then I have decided to contact the & ldquo;speak out” crew on sabc 2 to see if they will help me in solving my problem and to see just how uncooperative and exactly how much the personnel of altech autopage customer care truly cares about their customers.

Thanking you kindly
Mr. Ahmed

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This complaint which was logged was resolved a long time ago. Due to improper communication on my part, a lot of unnecessary hassles were caused. Thanks 2 Asif's patience though, all this was resolved and both parties were satisfied.

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Imtiaz Osman
, ZA
Mar 06, 2013 12:22 pm EST

i had a great experience with this store and the owner Asif Wazar and I found him to be the cheapest around, he went out of his way to assist and delivered free, i have done more business since then, and i would recommend him to all my friends, thanks Imtiaz Osman, Pretoria

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6:41 am EDT
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Autopage Bad service

Autopage contacted me in november 2009, with a package deal that included a nokia handset, a email account and free music download voucher for only r170 per month. The nokia phone isn't even worth r200, but the only reason I accepted this deal was for the free music download.

I received the packages on the 25 of november 2009, and the only document I received was the delivery notice from the delivery company. No documentation from autopage. So I called them the same day to activate my cellphone and to get the details of the free music downloads.

Unfortunately the details they sms'ed to that cell number was incorrect. The website didn't work and the voucher code was incorrect. I left it because I still had to get work done that day and ended up completely forgetting about this part of the "contract".

I used the sim card during the last part of november and begging of december, under the impression that I have a limit of r170 and won't be able to spend more r170 on this phone. Big mistake. End of december they blocked the phone saying I owe them r700. Asking them what for they only then explained that this was an open contract and if I use more than r170 on the phone I would have to pay in. No one told me that when I accepted the contract and if they did I would never have taken this contract.

I arranged payment and was told the account will be open. That never happened. Since january 2010 I haven't been able to use the phone because my service provider suspended my account. I called them a couple of times to sort this out but ended up being transferred from one department to another department and holding on for hours just to be transferred again. They never wanted to provide me with an email address where I could get hold of them, they never called me back and told me to go to the store I opened the contract at. I tried the store but seeing that I have no paper work they couldn't assist me.

Unfortunately I don't have the pleasure of free time, so I left it and forgot about it. I did still pay the monthly fee of r170, every month, in full and on time although I did not have the service I was paying for.

Eventually in december 2011 I decided to cancel all contracts that are a waste of my money that i'm not using seeing that my finances are a bit tight at this time. I contacted them and requested to cancel this contract, they told me I wasn't allowed to do that my contract only expires december 2013, yes I did take a new nokia on this contract earlier in 2011 and my mom needed a phone. But this nokia is a really basic phone and can be bought at a store for r260.

As you can see on the attached hello peter posts, I have tried a couple of times requesting details of this contract because I have no paper work showing that I even have a contract with autoage, just the delivery notice, and my bank statements from 2009 up and till february this year, when I decided to cancel the debit order, seeing that for some reason, they refuse or is trying to avoid providing me with details about this contract.

I have always done what they requested, paid what they wanted and called who they asked me to call. But it's been 3 years now and i'm not willing to
Keep paying them and calling and holding for hours while they keep transferring me.

The legal department contacted me yesterday, 29 august 2012 at 12pm and this is the actual sms:

Please contact abdul sayed
Urgently @ autopage, pmt of r500.00
Required 30/08/20121 to avoid
Legal action,
ç
Autopage bank detailsç
Absa bank midrand
Branch code: 632005
Acc num: [protected]
Ref: 1.[protected]

Abdul sayed
Autopage legal department
Tel: [protected]
Fax: [protected]
E-mail: [protected]@autopage. Altech.Co. Za
Please fax the proof of payment

Sent from my iphone

So I called him back explaining that I cancelled this contract, abdul told me it wasn't cancelled. I had to call back later seeing that I was on my way back from pretoria, noisy in the car and didn't have any means to write down anything. So I called him back when I got back to the office at 16:00.

He offered to call me back and transfer me to cancelations, which he did. I got through to a guy called clinton who wasn't helpful, really unprofessional, didn't give me time to explain or talk and then just said "you can't cancel this contract cause it expires in december 2013 and have to pay (So fee) and this is with legal". He didn't even give me time to answer and just transferred me back to legal. I was holding on for 25 min and decided to rather email abdul. I can't sit and hold on, waiting for someone to eventually answer the phone. And his response to my email was:

"okay so you will need to pay up the current outstanding balance due and jus pay the monthly subscriptions till the account expires what do you think about that?"
I feel this was uncalled for and not service orientated.

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1:56 am EDT
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Autopage Bad service delivery

An internal change from vodacom to mtn was done on sunday 19 august at menlin in pretoria on an internet bundle where I received a new usb stick and mtn simcard. After waiting for the time period to expired, I could not access the internet. Monday morning my wife went to altech in witbank and according to the person the signal will pick up at the latest at 20h00. Tuesday I went to lydenburg and could not find an altech autopage outlet. After obtaining the head-office number [protected]) I phoned and explained the problem. The time was 16h28. After spending nearly 19 minutes on my phone and were putting through from the one person to the other, I was told that it will take up to 24 working hours before I will be connected to the network.
For a large company like altech I think that it's pathetic to treat a customer of many years like that. What was suppose to be a simple transaction turns into a nightmare. All the expenses and frustration that i've had to go through leaves a bad taste in my mouth. Just to get my work done i've had to buy a pay-as-you-go simcard and load it with a data bundle.
Please help with the problem. I'm sure that there must be a faster way to do the network change than to wait 5 days. We are living in a dynamic world where everything is suppose to be faster, not like in the old days.
My name is hermanus johannes swart. Id no: [protected]. E-mail: [protected]@ymail.com

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DaniGibb
, ZA
Jun 03, 2016 8:36 am EDT

I requested a cap be set on some of our business cell phone lines on the 08.01.2014 and again 31.01.2014 for an amount of R700.00 and R800.00 respectively. Yet I am STILL receiving high cellphone bills. I lodged a complaint with Autopage Ref 352588 and 2 weeks later had still had NO feedback. After repeatedly phoning in, I finally phoned in this morning and got told they would not refund me as the limits are not guaranteed. Why the heck do they bother to offer the service if they cannot get their employees to do their jobs. I had requested 3 times (which I have proof) for these limits to be set. Not only that but I had complained on Hellopeter twice and only received the standard "Thank you for bringing this to our attention" yet NO ONE has got back to me. Their customer service is shocking and believe you me i am going to be posting on every web site i can and will also be changing my provider as soon as my contracts expire which i know one does next month
.

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melanie jansen
, ZA
Dec 12, 2012 4:08 am EST

i took a contract with you guys altech auto page in january 2012 and there was a limit on my line and i never had any problems with it - till now i got my bill that is R797.37 double - they just removed the limitwithout notifying me - i also work for a celular comp and my job is to phone the clnt every day to let them know how much are the bill if they went over the limit for the mnd - and i know by LAW its is wrong not to notify the clnt
i need an answer by today before i go to the ombuds man
melanie

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Anonymous 20
, ZA
Oct 12, 2012 5:02 am EDT

I have had similar experience with Altech Autopage. I have recently upgraded my contract with them, more out of convenience than a preference! Anyway, they overcharged me, not keeping to the contract value, they didn't provide me with upgraded data value that I signed up for, and they sent me a broken USB stick, which 2 months later, I'm still sitting with, and they haven't bothered to replace. I spent the last 2 months making frequent follow up calls with them at my own cost and time, only to be told that the refund they owe me on the overcharges is still being atttended to. I've asked for my contract to be cancelled and even that request has been ignored and I've received no confirmation that the cancellation will be done. Like other customers, I've been transferred from one person to another, and they are all totally clueless! Even the supervisor cannot be reached on her direct line. As I'm writing this, I've been holding on the line for their credit control department for the past 15 minutes already. One wonders how such an incompetent and thieving company is still surviving. But small wonder, this is SOUTH AFRICA after all!

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4:21 am EDT
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Autopage Account

Hi my name is Collin and I cancelled my contract with Altech in April of 2012 when my contract ended. I asked for my contract to be changed to a pay as you go account and have been debited since April for a account that I don't even use. I have called numerous times and keep being referred from one person to the next and I am so fed up with the service and answers you get from them that I almost want to give up already. Still they say they will credit my account but I have just received another invoice for August where they want another 400 rand for no services received. Still no one can give me a brake down of what my credit is with them. According to them I owe them a further 50 rand and they owe me 400 rand for 5 months of debits that have no merit. My calculations shows a credit of over 800 rand. Supposedly they do not refund your personal account which they take from so eagerly but rather they put it on your altech account which I am still waiting to see after almost half a year of headache and annoying phone calls. Still I don't suppose this complaint will make any difference at all.

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5:12 pm EDT
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Autopage Bills over a lost phone

I aggred to a contract with this cellular network over the phone a year ago, not knowing that by today I'll be blacklisted! Well I am.. Because of useless service I got from thhe company! I have been sent from pillar to post after claiming the stolen phone with the Insurance Department. I reported the phone same day I got mugged phone was blocked and sim was deactivated, till today I haven't received the phone that I requested to be delivered to me, I once got a call from someone in Bedfordview that the phone had been delivered to their store and told the guy nicely that I won't get the chance to pick up the phone because of the shifts I work, but that guy answered me rudely that they don't do deliveries but they delivered the phone to the same address when I signed up their contract! Now I'm been told that I owe them, I want someone to contact me and wxplain what is it that I owe coz I m not using their airtym or phone? If they can tell me where are they loading the airtym that I m required to pay then we can meet an arrangement!
Can I ask not to be helped by a guy called Raul because he tried and I m not satisfied with his help at all.
Regards
Nthabiseng Mokobane
[protected]

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5:16 am EDT
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Autopage Unjustified without prejudice spam

I had a contract with autopage cellular for many years. In 2008 they called me to offer an upgrade for my contract. which i declined. A few months later they stopped sending me statements, because it was so close to the end of my contract, i assumed it was normal, so just paid what i thought i might have used. a few months after that, the phone stopped working and again, i assumed the contract had expired, so just went about with my life as normal.
in january this year, i started receiving emails from friends and family, they were forwarded without prejudice mails from vvm attorneys "letters of final demand" i started receiving the same mail shortly after. the next day friends and family started forwarding me sms's stating the same, and again, shortly after, i got the same sms. when i replied to query these messages, all i got was a statement from 1 november 2008. the statement said i had an outstanding balance of R15.13, after contract cancellation fees and claw charges the balance i owed was R3465.13, and no further information. outraged, i asked them if that was their response to my queries, and in reply, i got a mail stating, i had a contract and was in breach of it, i had to pay.
personally, i find the fact that they would send a letter of that nature to anyone but me is absolutely unacceptable. secondly, as far as breach of contract goes, surely if i was paying for a statement, that would have been breach of contract.
so, subsequently, i have spoken to the ombudsman, and they said that unless they can prove they had tried to contact me in the last 3 years, they can't really try to claim any money from me. since none of my details have changed in over 10 years, i have not gotten any kind of correspondence from them in over 4 years.
since january, friends and family have been forwarding me that final demand letter regularly, and my email and sms's have been flooded with the same mail.

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5:56 pm EST
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Autopage Suspended lines

I'm trying to change my direct debit order date for the past months, with requests on their websites, visits to their shops and even a phone call but still, struggling to change this, I requested debit order to go through the last day of the month (Or preferably 25th of each month) this also shows on their website "my account" that my debot date is the last working day, after the 7th day of the month I move all my excess money to a savings account, but they continue to debit my account on the 17th or 18th day, costing me every time money because of the unpaid order. This also reflects on my banking record. After numerous requests. I really don't even know what to do. On the 20th day every month they suspend my line, because of non-payment. (This is causing a lot of inconvenience). Nico vd Merwe, [protected] - when not suspended

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SelG
, ZA
Aug 03, 2012 6:05 am EDT

I have the same problem. Then the Call centre staff are so useless. It never ends.

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9:02 am EST
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Autopage Poor service and not resolving my issue

I have just about had it with autopage poor service. I have even sent this mail written below to the consumer act complaints this morning as I am not getting any joy from autopage.

Before you reads this mail I want to make it extremely clear that autopage can credit both my october and november invoices fully for the frustration and aggravation caused and for wasting my time having to call in all the time to try and get my account resolved! Honestly enough is enough.

Furthermore to this mail I contacted the media complaints department again this morning and stayed online for another 18minutes whereby I was placed through to a consultant and spoke to lerato after 25 minutes she put me through to a manager by the name of monique and she said they will investigate and call me back today. Kindly please see my problem below and the mail sent to consumer act and please advice when my account will be credited for october and november.

I have a huge problem with the kind of customer service being received from altech autopage. I want to apologise for this mail being so long but I would like to explain my whole story from the beginning also for you to understand why I am writing this mail.

1. End of august I purchased a new iphone, I went to chatz cellular in sandton city to get a sim swop done on my card as the iphone uses a micro sim card. The gentlemen who assisted me was very helpful and said that the sim swop would cost me r64.00 but could unfortunately not assist due to the fact that my contract is with altech autopage. I then went to altech autopage and did a sim swop there but they charged me r200.00 while I had sim insurance on my account activated and should not have been charged. I made several calls to the autopage offices to get this resolved and they didn’t want to help me and refund the r200.00. I eventually logged a complaint on hellopeter.com on the 17th of september after I received more bad service over that weekend when I contacted their call centre for assistance with a blackberry activation on my wife’s prepaid card and only then they responded and then decided to refund my money. So there was now one credit passed on my account.
2. On the 17th of september I also asked autopage to activate a 1gb data bundle on my account for the iphone and by the 9th of october this has not yet been completed and I received sms from autopage that my data bundle was depleted and out of bundle rates apply. I then logged another complaint on hellopeter.com and they responded again saying & ldquo;please be advised that your data bundle query has been prioritized and resolution will be advised timeously”. On the 17th of october this matter has still not been resolved and my account was then already sitting at r1217.55 for data usage. By the 21st of october I received a call from a lady at autopage that said I need to monitor my account as my data usage is extremely high. I explained to the lady that this is not my fault as I have been fighting with autopage since september to have this fixed. On the 27th this was still not resolved and my account then went up to r1723.80 for data usage. Autopage then responded to this complaint on hellopeter.com saying & ldquo;as per our telephonic discussion, we have requested the network to clear the error and activate your 1gig package. Please accept our apologies for the inconvenience caused”. They eventually managed to get the data package on my account but it was not a 1gb as I requested but a 1.5gb data bundle.
3. On the 5th of november I received a statement of r2381.43 and logged yet again another complaint on hellopeter.com as this is the only way autopage seems to respond to complaint, when you call their call centre they refuse to put you through to a manager to have this resolved. They then ensured me that credits were passed and a recon will be sent, I am still waiting for that recon.
4. End november I see that I am being billed for r666.41 for unbilled calls, I contacted the call centre and asked them what this was for and they advised me that it is for data usage. I then logged onto vodacom website and had a look at my data and I still had over 300mb left on my account yet I am being charged. They then said they will investigate and pass a credit for that r666.41 data usage. I received my invoice and the r666.41 was not credited on my account.
5. Yesterday 07.12.2017 I logged my 6th complaint since september, at 15:30 I have not heard anything back from autopage and I decided to contact them and insisted on speaking to a manager, a lady by the name of veronica then gave me the media complaints department. I contacted the department and no one answered the phone, the call then went back to the switchboard. I explained my problem again to the lady at the switchboard and she then said she will put me through to a customer service manager, the phone rang for a few minutes went back to switchboard again and the lady said she will try another manager. The phone just kept on ringing and after 11 minutes they just hung up the phone.
6. My payment went from a debit order to cash payment, I then contacted the autopage office and made payment arrangements as they require me to pay my account by the 15th of every month. The lady I spoke to then advised me that my account will be suspended on the 15th of every month if payment is not received and I then have to call them to have my account activated until payment is made at the end of the month. I told the lady that I can not call the 15th of every month to get my account active again and if they want to suspend it they must do so and leave it suspended.

I have made so many phone calls to autopage and wasted so much of my time trying to get my account resolved and I am not getting anywhere.In my last conversation I mentioned to the consultants that I will not pay my account until autopage resolves the account and thus far I have not paid for october or november and I feel that for all my time and frustration caused by autopage they can credit both those invoices fully which are now a total of r2996.46

What are my rights as the end user with this. Can I have this contract terminated with no legal or cost implications to me. I had the contract since 2017 and the contract is due to expire in 10 months but I have not used this card for a month due to the fact that I am tired of fighting with them and for the poor service and are now on a prepaid card.

Please help me as I can not carry on fighting like this.

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Kerpinator
, US
Aug 25, 2010 10:32 am EDT

No it is not a spelling mistake, I do feel as I have been plagued by this company...I cannot get anything resolved so I will now escalate these issues to ICASA. No that doesn't mean that I will stop posting you on Hello Peter...it is my duty to expose your incompetence and disregard for the people that keep you in business. You people truly ****...fortunately I will be working across the road from you next week. I will be visiting one or two of your directors...watch this space.

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Martie vd Westhuizen
, ZA
May 27, 2014 5:28 am EDT
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I upgraded my phone from 120 minutes off peak time to 75 any time minutes. My first questions is when I used my phone to call over a weekend they used my any time minutes and not off my off peak minutes that expires 30 May 2017. I also discovered that when using your data they use the current month and not your data that expires the end of May 2017. I want to know why, because I paid for that minutes and data _ this means that I will be loosing 249 off peak minutes as well as 1G data. I paid for it. Then I saw that my minute only accumulate for 60 days and not five months as we where told in store. I have phone Autopage and no one can really help you. I have logged 2 x complains on their website with reference no M14051680 on the 16/05/2017 and again 26/05/2017 M14052679. Which they say Vanessa from Hillcrest will phone me back she did on ref M14051680 and promised to come back until now nothing. Request no M14052679 they send me an e-mail saying again that Hillcrest store will phone me back. Nothing is really being done about a service I am paying for and losing all the way. They are receiving the money and myself just paying...

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billing autopage wrong
, ZA
Dec 29, 2014 2:42 am EST

my selfoon rekening word met aftrekorder van my bankrekening vereffen. Autopage
sms my bedrag vir die maand verskuldig. Des 2017 het bedrag van oor die duisendrand af gegaan op my rekening. Na 5 besoeke en tale oproepe aan autopage in cape gate brackenfell waar ek bankstate ingedien het as bewys van autopage se aftrekkings. Niemand kom terug na my met verduideliking van die R1275.00 aftrekking nie. Aftrekking is net gedoen sonder dat ek per sms in kennis gestel is.
So moeg gesukkel om antwoorde te kry. Diens uiters swak en om self te skakel na
autopage se rekening nommer is onmoontlik om met consultant te praat na 20min van
aanhou.

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JDC Heating & Combustion
, ZA
Jan 23, 2015 12:53 am EST

On 22/12/2017 we applied for a business application for two new contracts at the Altech Autopage store in East Rand Mall. We were told that it will not take long and that everything will be ready and approved in about two days. Up until today 23/01/15 we are still waiting for someone to inform us if our application was successful. We have called the store may times and every time they will get back to us, which they never do. We have also visited the store several times in which we get told that they will make work of it and get back to us, which they ever do. We then tried contacting head office and spoke to an agent for new applications but we were told they can not assist us as the application was done at a store. Since the day of our application we have only had feedback twice, 1 x SMS and 1 x e-mail, which was of no use as it just stated that they will look into it and get back to us. Our service provider for our other company is also with Altech Autopage but with this type of service I should consider a new service provider.

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Cobus123
, US
Aug 19, 2015 1:56 am EDT
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I had an upgrade last month and my new month starts on the 17th. On this day, my SMS's and calls were added, but my data remained the same. I am now sitting without data (for which I'm paying for), where I should have had 5MB of data for the last 2 days.
Calls to the Tygervalley branch result in nothing as they keep promising to phone me back, but no one ever does.
Lodging a complaint on their website and via Hellopeter.com also resulted in no reply.
I want my data for which I'm paying for!

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Klintana
, US
Jan 12, 2011 5:28 pm EST

On [protected] I visited altech autopage in canal walk. I requested that my sim gets rica'd and that my cellphone contract be transferred from casual chat 100 to control chat 200. Both request were done by bulani, at canal walk branch on [protected]. Bulani told me that cell c would do the conversion by about the 26th january 2017, so I should be on control chat from 1 february 2017. After noticing in the first week in february that the conversion was not done, I waited another week, and contacted altech autopage call centre on [protected] and spoke to kwoti, who confirmed that the request was received but would only be effective [protected], which was contrary to what I was told at canal walk branch. On [protected], I once again contacted altech autopage call centre and spoke to teboga, who said that the transfer was effective, but not activated and that she would log it wih the network department. She also said that the conversion would be activated by 1 march or 1 april 2017, which is completely unacceptable. Teboga has not contacted me to give me feedback. I think the service is pathetic.

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Condor
, US
Aug 25, 2010 10:22 am EDT

I’m so sick and tired of Autopage pathetic service! I have a contract with them a 200 top-up and on that I get 25 free text messages so I add a extra 100 text messages to my account. On the 16 Aug my new package will be up and running but I only got 25 free text messages and not 125 so I phone them on the 18 Aug to let them know I have a problem with me text messages and they say they will get back to me they got back to me but I still don’t have my extra 100 text messages and still waiting. After a few calls to them now they say o but they did give it to me it is on my contract. Now I ask u really if I did get all my free messages would I not know about it and would I not know if I send 125 text messages in 2 day? PATHETIC!

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Ashmak
, US
Sep 10, 2010 7:22 am EDT

I migrated from the Control chat 150 to the Control chat 200 on the 13th of August 2017, which means that I should've got the applicable benefits as of the 15th of September 2017. I only received R175 worth of airtime instead of R230. I went to the Autopage branch in Cape Gate and they were not interested in helping me.The lady from Autopage said it is a problem from CellC and vica versa. I told them if nobody wants to take responsibility, they have to cancel everything, which all of a sudden they also could not do. They then sent me to 'head office in Bellville' which, for some unknown reason, they do not seem to know where it is. After a whole week of fighting and trying to get what I pay for, they all of a sudden have me on the control chat 200 after I clearly stated that I am not happy and wont to be going on with the contract.If anybody considers to take out a contract from them think again. Do not get trapped in the same trap as I was.

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Jaminn
, US
Sep 30, 2010 4:40 pm EDT

Just when i thought Autopage have finally got their house in order by successfully debiting my account after a year of trying; now they gave me a middle finger. I took my phone to them (Midrand office) for repairs last week Monday, and i was told by a woman by the name of desiree that they currently out of stock on loan phones, what they would do they going to prioritise my phone to be done quickly and if not they going to organise a loan phone as soon they have any in stock, yesterday i called, a woman by the name of Rushnee or Areshnee told me Autopage don’t loan phones and my phone will take about 3 weeks. i may as well go on hibernation because it’s impossible to live without a phone these days, i would strongly advise anyone against taking a contract with autopage because of their lack of customer services.

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gabriel van wyk
, ZA
Apr 02, 2015 7:54 am EDT

Ongeveer drie weke terug was ek na autopage in welkom vir n upgrade op cell nr [protected] op n sony experia z2. Na ongeveer twee weke het ek niks gehoor nie en toe ek by johanesburg navra doen toe word ek meegedeel dat die cell ontrek is. Ek het toe weer n upgrade gedoen op n sony experia z3 compact. Na n week het ek nog steeds nie n cell nie alhoewel dit al courier toe is. Trakking nr97739082. My id nr is [protected]. Kontak nr [protected]. Email is vanwyk. Gabriel@gmail.com. Ek kan nie wag dat my kontrak klaar maak nie. Kanseleer my upgrade asseblief.

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Autopage Service suspended

I recieved a sms from autopage on thursday 24th november. I paid the amount requested on friday 25th november in the morning. I recieved 2 messages from autopage saying they have recieved my payment. On monday 28th november 2011, morning at 11:00 saying that if I don't make payment my line will be suspended. I contacted autopage and explained the problem to them, my phone was suspended. So I have to contact them again so that they can reconnect my number. I waited all afternoon for this to happen. My line was reconnected. On tuesday 29th november 2011, I recieved another sms from autopage that if I don't pay the outstanding amount my line is going to be suspended. My line was immediately suspended. I have been on the phone all afternoon to get this reconnected and I have finally managed to get the supervisor to assist me. This service is unacceptable, if the account was not paid in full then I would understand, but with the line being fully paid this is unacceptable.

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Noxxx
, ZA
Oct 08, 2012 3:28 am EDT

I have had a similar problem for nearly 2 years. When a debit order failed to go through, I was suspended and promptly settled the account and requested reinstatement / reconnection. Despite numerous calls, this has not happened. Yet I am continuously billed every month. The only time Altech employees have contacted me is when they realize that the debit order has not gone through, whereas none of my repeated complaints are ever responded to. Now it seems that 3 months of witheld payment is more important to Altech than 2 years of their non-delivery of contractual services! I await the end of the contract to cancel my subscription as this service provider is simply NOT DELIVERING. Also exploring other channels of assistance.

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4:23 pm EDT
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Autopage Poor customer service

I would like to tell you a story about the worst customer service I have ever experience.

Six years ago I took out a cell phone contract with altech autopage in cape town. The telephone number involved is [protected] and it was a cell c casual chat contract.
The problem started 3 years ago when I sent my nokia 3200 in for repairs to have the joystick fixed. I was told to wait 6-8 weeks and after 10 weeks I was called to pick up my phone.

When I arrived at the store my phone was not fixed and I was told that they do not fix water damaged phones!
I argued with the gentleman that that was ridiculous as my phone worked fine.

I left the store furious and went to a cell phone shop down the road. The reason I didn’t do this in the first place was because my phone was still under warranty. The gentleman fixed my phone in front of me in less than ten minutes and charged me only r40.

To my surprise the end of the month I receive a statement that for r148 form autopage and guess what it was for? A cellphone repair charge! Outraged I called the contact center to query this matter. I was sent from department to department spending literally hours on the phone costing me triple the charge of my query.

I advised autopage that I wasn’t going to pay this amount. After almost 3 months of emails and phone calls I was finally told that the charge would be reversed. My line was obviously suspended for these three months and I was advised I need to apy an amount of r296 to get my line reactivated and buy a sim card of r110.

Frustrated I deposited r296 in the bank account details provided to me and line was reactivated in december 2017. I used my line all december long. On the 03rd january 2017 autopage debited my bank account for r296. I spent hours again on the phone to query this and was told it was the amount I had to pay to reactivate my line.

I told the supervisor that I deposited this money already and even emailed a proof of payment to her. She then acknowledged my argument that they made a mistake and advised me I would get a refund in 14 working days.

After 3days my line gets disconnected. When I spend another few hours on the line I was told that my line was disconnected for non-payment! Can you believe that?

I had to battle again with different departments and supervisors and after 3 months my line was reactivated but I still couldn’t get my r296 refunded. I had to buy another sim card of r110 off course.
I was advised that my money would hold as deposit and I would only get it back after my contract ends. I asked the supervisor if they could use it as a credit on my account and just deduct my monthly charge from it but his was apparently not possible.

I had one and a half years left on this contract and could hardly wait for it to finish.

I checked on the internet and it showed me that my contract ends on the july2011.

I was informed in january 2017 when I called to ask when I need to confirm my cancellation and was advised to do so in may, 2 months before the contract ends.
In may I called and did this only to be informed by a consultant that my contact only ends in august and I need to call end july to confirm cancelation. Being skeptical I called twice more to confirm this and was advised the same thing. I asked why I states on the internet that my contract ends july2011 and they see otherwise? I was advised it was a technical problem.

I was on a reduced subscription of r15 per month and to my surprise I see on the internet a bill for august 2017 of r149. When I queried this in august I was informed again it was a technical problem and I don’t have to worry. I would only be charged r15 excluding calls and I would get my r296 deposit which was held transferred into my bank account from which they debit my account. The consultant nicely reconfirmed my bank account information.

Come end of august I was charged r149. Another few hours on the phone and finally again with a supervisor I was told that my contract ended in july and this was a normal subscription for my line rental in august!

I was furious. I asked about my refund and the lady said they only owe me r13. She said that she would send me a reconciliation email of my account stating all the amounts they deducted and what is left what they owe me and it would take about a week. The supervisor who told me this is charmaine from their accounts department on the 01 september 2017 @ 15:48 with reference number a11090115479.

After a week on no response I decided on the 11th september i’m not going to waste anymore time and money on the phone and decided to go to the auto page store in parow center in cape town.

The consultant, nadeem smasodien kind of listened to my story and made copies of my id and online printouts I had and advised he will send it to his head office. He asked me to email me a brief description of what happened which he would forward to their head office.
He took down my number and email address and promised a call back on monday when the head office was open.

I received once again no call on monday. After sending him an sms the tuesday I received an email that he would get back to me when he receives feed back from his head office.

Being in the call center business myself I advised him how poor this kind of customer service was and he didn’t even respond.

I received no reply from him and decided to call him on the tuesday 27th september to ask what was happening.

He advised that he wasn’t in the office and would call me back the next day. I received a call from him at 10:25 on 28th september.
He advised me there was nothing he could do. He was advised I need to call the accounts or legal department to sort this matter out.
I just need to be persistent and keep calling them.

At this stage I gave up!

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gnerous
, ZA
Jun 03, 2013 12:33 pm EDT

I have taken a data contract at altech auto page 3 months ago, the first month went smooth and then it all started in the 2nd month, i had to call in to activate my line, then they did not debit my account, then i laid a complain, Brian contacted me, promised to open my line at the end of may, which i did not use all of may because it was still not opened, then my account keeps accumulating and now is R600 which i don't have in one go to pay. They captured banking details correct but wrong bank. I am so sick of these guys and they are not willing to help you, all they say is that you signed the contract and now you must pay for it and you must watch how much you use even though i had told them to cap my line. How can this be real, for the amount of complains i've seen about altech and nobody can do anything. Its like a nightmare and a scam. Next thing they are going to hand me over because they do not want to rectify their mistake. Somebody help me. I just cannot deal with such a company that are so miserable.

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Lekhosi
, ZA
Aug 27, 2013 8:53 am EDT
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hi, i have been with with Altech Autopage for 24 months now without problems until my recent upgrade . i went in to their website and saw a nice laptop, a Lenovo G580 with an intel core i 3 2328m processor and 500 gig hd, 4 gig memory + windows 8, . i waited for 3 to 4 weeks after they told me that i would get it after 24 hrs, suddenly the courier van shows up with a DELL INSPIRON CELERON with a 1, 6 ghz processor, a fixed graphics card, 320 hdd . i called and they told me that they dont know of such delivery and they will find out what heppened, its been a day now without a reply from them .

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Amanda-Lyn
, ZA
Jul 10, 2014 3:22 am EDT

Good Day. I'm furious with the bad service that we get from service providers. There is absolute no customer service. The people in the call centres is so un educated they cant even help you. Me, my husband and my father is al three cancelling with Altech Autopage at the end of our contracts in 3 months. We are fed up with this service. We will support a other cell phone provider. Altech Autopage is the worst place ever and I'm with them for over the 10 years but I had enough now. So good luck in going ahead with your poor service. My bills is incorrect every month. I pay for a data bundle and they still show me and I'm not over my data bundle. You're company is stealing from people. Very very unhappy client.

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Lesley Milne
, ZA
Jul 31, 2013 2:50 am EDT
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I was subscribed to a site without my permission and immediately sent Alltech a message instructing them to ensure that no charges were to be allowed off my account. They acknowledged receipt of my message and said they would attend to it. I have since had that subscription deducted from my account. Alltech Autopage do not care about their customers. My contract is up in two months and I will not be renewing it. They are happy to sign you up and take your money but not to take responsibility for the security of our accounts.

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A007
, ZA
Sep 13, 2013 4:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My contract is to expire next month (October 2017) and for the past two months (including this month even though the month is not over) I have been over charged without no explanation what so ever. Im billed as if I have a business contract.
I have enquired but no assistance at all. I have viewed my call log and came across something that didn’t make sense, I dialled the same number twice on the same day and just a matter of 30 min difference to the next time I dialled that number and the first call was cheaper even though a longer duration and the next one was higher even thought it was a low duration. I get R350 free airtime and to them, that is finished within a week. This clearly does not make sense, for the past 22 months I had no problem of this sort and now that my contract is over im getting billed so much.
Prior to this I had another problem where the consumer (autopage) has made changes towards there services and cut my services down, even though I had signed a contract with certain terms and then when I queried this they told me I must read the papers and was told it will be sorted out and was not. This is a cheap and poor way of stealing customers money over a period of time. No correspondence was mail, no phone call, no email nothing. Customers like us is loured into this not knowing that we are being cheated.

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Autopage
, ZA
Oct 01, 2014 12:30 pm EDT
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I signed up a 24 month contract with Altech Auto page, Blue Route on 6 December 2017 for R179 Voda Data 500MB Special. This to my knowledge and understanding by the Consultant, Ismail was what I signed for. I insisted that I was looking for an affordable payment option as my previous I Pad was stolen and that I was still liable for those costs over and above this new contract. So, with my normal cell which is R235.50 per month, the stolen I Pad, R349.00 per month and newly signed contract of R179.00 per month, this budget of R763.50 suited me fine. My first shock on 7 February 2017 arrives for bill of R830.39 in which case I immediately disputed considering Ismail ensured that all precautionary measures on the device were setup to ensure that limits were not exceeded and that I received notification. Since the loss of the R349.00 I Pad device which has a 3GIG of data a month, I could use the SIM in the new device as not to incur unnecessary additional costs. It is now October 2017, 9 months into my frustrating venture of trying in vain with Altech to resolve my account which I diligently logged calls for, visited the Branches at least twice a month, emailed and not once received an explanation of what could
have occurred. No solutions offered, just more shocking bills month on month. I have subsequently removed the SIM from the new device since March 2017 which Altech refuse to keep in safe custody in order for me to prove that I do not use it .So without the SIM in the device how then can my billing for data usage in February be R250.38, March R1278.95, April R556.02, June 2245.32, July R458.65, August R678.90 and September R435.19. Total = R5903.41 for services not rendered nor used without explanation. I have subsequently unpaid two debit orders of R992.37 and R1246.35 as Altech cannot provide me with solutions. They have disconnected SIM [protected] and [protected] since August to date and I'm still being invoiced for non-usage. I've requested detailed billing invoices for period May-September and non-one has the answers. The Consultants that have diligently logged the call have also given up.

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Graham Westman
, ZA
Nov 03, 2014 3:29 am EST

I have had contracts with altech autopage for years. Earlier this year I received a bill from them for over r7000. They turned off my cellphone until the amount was paid, this damaged my business greatly as all of my advertising contains my vodacom cellphone number and prospective clients could not get hold of me. I reluctantly paid the large amount, not wanting to get into a court battle with a company of that size. This month I received another r7, 366.02 bill. When I queried it, altech autopage could not tell me why I was billed so much but only that it was from the last overpriced amount and that they had missed the data usage from five months ago and where charging me for it now in october. That means my bill for may 2017 was over r14000. That is sufficiently higher than what I normally pay and they won't tell me why. I got a printout of my itimised billing and it gives me an amount of r2, 992.55 and on the itimised breakdown it says my total data costs are r7, 366.02 that is after the last r7000 I paid earlier this year. I am tired of being messed around by this company and them switching off my cellphone until I pay the full amount. Has anyone else ever experienced anything like this?

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carstens.cj18
, ZA
Feb 01, 2015 10:19 am EST

I upgraded my phone after i was called daily by altech autopage consultants. The first excuse came after the shop couldn't give my new phone as stock was apparently delayed. Then a server error resulted in my phone not being migrated to the new deal. Then i was informed that i now have to pay the extra cost for still being on the old contract. After more than a month i received an sms stating i now has been migrated to the new contract and that there is a issue of unbill usage that must be settled. As of 01. 02. 2017 i am according to autopage on my new contract. After dailing *111# and the sms says that i am on the contract i upgraded to. Issue 2: i also took a new contract for my wife and her phone doesn't show the numbers who phones and the consultant cannot fix it. Issue 3: the tablet i took out is also not on the contract i requested and now cannot be fixed according to the consultant as i signed the contract he gave me.

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Shaun Govender
, ZA
Mar 11, 2015 2:54 pm EDT

My cellphone contract was migrated from Nashua mobile to altech for the balance of remaining contract. I was sent a sms from altech 2 months later that my bill was not paid. I then called through and was told that it was an error from their side. At the end of that month, I received a similar sms that it is now 3 months overdue. Called in again and spoke to the same person and was told that the debit orders did not go through. Checked my bank account and the 1st month was debited. Only the 2nd did not go through. Was told that they did not have my banking details. Which is a total lie. I told them that they should debit the amount along with the 3rd months amount at the same time and it was agreed. The amounts then went off my account. A week or 2 later, I could not make calls and received another sms. Called through and a lady said that my account was in arrears. I thereafter spoke to the original person that handled the account a day later and she told me that it was an network error and all had been sorted. I then received another sms and called through again. Was told by the same lady that all was in order and don't worry. Today, I was sent a mail from altech that this is a final demand.

It is clear that there are incompetent people that is working at this establishment. Anybody has any ideas. If you have death with a lady by the name of nivi Singh, do not believe a word she says. She is useless.

Any ideas will be appreciated. Shaun.govender01@gmail.com

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DEBORAH ANN LEWIS
, ZA
Sep 20, 2013 5:37 am EDT
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i am due for an upgrade so i go along to Melrose Arch branch only to be told that i have to pay either R5500 or R1500 for a new phone. i asked the lady which phone is free on my contract and she said none. i have never ever had to pay for a new phone on an upgrade. i have unfortunately been with Altech Autopage (previous Supercall Cellular) for the past 25 years). i then phoned the upgrade centre and told them i wanted to cancel my contact only to be persuaded that no they dont want to lose any customers, renew my contract and i can get the new Blackberry 9720 - great well thats what i do after many assurances that they do not treat customers this way. they will also courier the phone to me which would be either Wednesday or Thursday (i renewed my contract on the Tuesday). it is now Friday and they tell me the phone is on back order and can only be delivered on Monday or next Wednesday. OH PLEASSSE why did i not listen to my gut instinct and go with Vodacom. i shall now be telling all my friends not to do business with this disgusting company and in fact perhaps should have a chat to Carte Blanche

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Autopage Shop closed

On 2011-09-23 I took my cellphone a nokia n80 with imei number [protected] in at your paarl store shop 5 pick and pay centre wamakers plein paarl western cape for a technical report for insurance purposes. On 2011-09-26 I went back to the store only to find a notice that said that the shop was temporaly closed. I phoned the numbers on the notice but could not get through to your help center due to the fact that I am not an contracted member of your services. I then phoed stellenbosch branch but was informed that they could not assist me due to the fact that they are a francise on their own and dont know anything about what is happening in that branch. Ieventually convinced them to give me a number of the repair centre where my phone was allegedly supposed to be taken. On phoning this number I was informed that they havent recieved my cellphone yet at cellectro. My insurance awaits the technical report and informed me if I dont supply them with a technical report and the broken cellphone my claim will be rejected. I will appreciate it highly if you can supply me with the contact numbers of the owners of the shop in paarl as I dont get any cooperation from your other stores. The person that helped me at paarl shop is fredeline and my job number is 15.

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Autopage Incorrect debit orders

Good day
Autopage cellular nr [protected] - I am batteling since 22 august to sort out incorrect debit orders deducting from my credit card and to arrange payment of the credit.
Feedback from the company is pathetic and I 'll apprciate your assistance.
The following transactions has been debited from my discovery card :
29 july 2011 r273.46
12 august 2011 r806.36
30 august 2011 r271.49
5 september 2011 r1 019.36

July 2011 - monthly contribution is r273.46 + r508.49 & ndash; they deducted r273.46 (29 july) + r806.36 (12 august) ? This is r1 079.82 and is r297.87 more.
August 2011 - monthly contribution is r273.46 + r508.49 & ndash; they deducted r271.49 (30 august) + r1 019.36 (5 september) ? This is r1 290.85 and is r508.90 more.
In total they took r297.87 (July) + r508.90 (August) = r806.77 more than what they are entitled to and do not reply on my numerous e-mails.
I've e-mails the statements as proof of sucessful collection from my account but still, no reply.

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Autopage Poor service

When I upgraded on my business contract by altech autopage cellular i’ve ordered a nokia e 6. When I received the nokia e6 a week later the speaker broke, I called rene at autopage cellular in vryheid and told her what happened and I didn't even have the phone more than a week, so she said to me that I must send it back to them. Two days later i've called her and ask if she received my package, she said she already send the phone away for repairs.
Two weeks later i've phoned rene at vryheid autopage and i've asked her when can I receive my nokia e6 so she said to me because of the striking of the transporters there was a delay so they didn't received my phone yet coming back from repairs. I have asked her that she must please phone me asap about the phone I want an answer.
A month gone by and she didn't called me back, so I have called autopage vryheid and talk to rene and she said it is still because of the delay that they didn't received the phone yet, so I got angry and said that this services is not acceptable. A week later we received a phone, but it was the wrong one so i’ve send somebody to altech autopage vryheid so that they can go and find out what is happening and to take this phone that they have send to me back to them because this is taking much too long and I needed that cell phone for business.
When the gay went to altech autopage vryheid he talk to brenda, (The manager) and she said that she will replace the phone, and a week later the branch in vryheid closed. And we can’t find her on her anywhere.

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Autopage Subscriptions to mtn play without my knowledge

It's the third time this year that my cell phone Service Provicer Autopage Cellular (MTN cellphone number) just out of the blue "subscribes" my cellphone number to some kind of subscription. I get the feeling that someone within the company gets money in his/her pocket for doing so.
24/08/11 Gets sms thanking me for subscribing to Weather Pack (SMS) and to call 173 for any queries. This is where the problem starts.
SMS STOP to the cellphone number from which I received the message and received invalid code request back.
I've tried to call 173 only to be told I must call Autopage my service provider.
Tried to call Autopage without success notice in your ears that they have a high volume of calls.
Logged a quirie on MyAccount Service of Autopage and received an sms back with call number M110824150 has been logged. I have been struggling each day to solve this problem without success. Please help.

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Autopage Swak diens

Middelburg Autopage se klientediens is van die swakste wat ek nog gehad het. Hierdie is nie die eerste keer dat ek swak diens vanaf hul ontvang nie, en daarom is ek nou verplig om verder te gaan. Die dame wat aangestel is om met die publiek te werk het 'n uitsterste swak gesindheid teenoor Autopage se kliente. Dit is vir haar baie moeite om op te staan en klientediens te lewer en so doen sy ook net die minimum. My kaart is gesteel, het hom gaan laat blok, ek moes asseblief vra vir 'n ander kaart, en is vir my gegee, sal 24 uur neem om te aktiveer het sy gese. Dit is nou al 48 uur en nog steeds het ek geen gebruik van my foon nie. Ons woon nie in dorp nie, daarom het ek my diensverskaffer telkemale probeer skakel, maar geen sukses nie. NOU WAT NOU? Ek het die volgende nommers probeer [protected] - hierdie is die nommer wat vir my gegee is op my kontrak? en ook die Telkomlyn no in Middelburg [protected] het ek telkemale probeer, waar daar vir my 'n "remote access code" gevra word, wat ek nie weet/ken nie. 'n Nommer is vanaf Autopage vir my gesms om te kontak [protected] wat nie bestaan nie. Nadat ek verskeie kere probeer bel, het ek 'n winkel oorkant hulle gekontak om te hoor dat hulle op Saterdae NIE besigheid doen NIE. Ons kan wel Sondae hulle kontak tussen 9 en 12 uur, terwyl ons almal kerk toe gaan dan. Kontraktureel is ek verplig om elke maand stiptelik my rekening te vereffen, enige versuim daarvan sal ondmiddellike nagevolge vir my he, maar as ek my diensverskaffer nodig het, kan ek na 3 dae nog steeds geen diens kry nie. Ek verwag van Altech Autopage om terugvoering aan my te gee op hierdie saak so spoedig moontlik.

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Autopage Unauthorised debit order/charges

I am sick and tired of the pathetic service I have always received from autopage. A few months back I was being charged for services I never agreed upon - I was told that it was not autopages fault... Yet tehy are responsable for debiting amounts from my account!Now to make things even worse... I had changed my debit orders from the 26th of every month to the last day of the month—and autopage debits my account on the 21st!What the hell—who gets paid on the 21st?

No the debit order is declined from the bank—and I would have to pay r150!I demand autopage to pay me this money and sort out their system to reflect the correct dates.

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Autopage Bad service for past 10 years am tired of this now

I started some 9 years ago when I was told I was about to losse 9000 units of a talk 1000 contract equated to then r10000 and so I was hooked as every month I lost airtime and over charged for airtime on normal phones as well as data cards
Don't do business with autopage when it comes to cellphone contracts as their technical staff and admin staff do not know the left hand from the right. I have been blacked mailed me and my family for the past 14 years with threats of unresolved matters and only payed them because our business relied on the numbers via vodacom as our networks and autopage as our service provider south africa. We signed up for contracts got incorrect billing and when made queries found issues were unresolved. My monthly bill fluctuated from r4000 to r8000
I spent well over r400000 only over last 15 years only last week to be told my lines have been softbared and will handed over to legal on the 15th of july yet previous emails stated that they have accepted my payments. Here you have a company that charges what they like and blames vodacom or signed contracts yet charge out of contract rates do not cancel data cards so becarefull only go prepaid but never sign a contract please can someone email me on [protected]@gmail.com the consumer protection association dealing with this but who can fight against altech its like a god unto themselves. I suspect their collection staff earn commission on the suffering of others here in south africa and perhaps the higher ups dont realise this
The thing is they provide statements and we are expected to check them then query them but what if the billing dept. And accounts are not communicating as is with many companies in south africa like autopage?
I have been forced to obtain another prepaid number via another provider and to my amazement find for more or less I am paying 1000 per cent less on a prepaid contract so my advice to vodacom south africa autopage subscribers go prepaid do not I repeat do not buy their contrats you will regret it is we as a family did.. I now must expect summonses from legal collection agencies plus trying to explainwhy and then bouncing back and forth between an unscrupulous service as autopage I have lost last week huge amounts of business because they barred my cell numbers for me my wife and kids shame on you autopage and your staff member a lady by the name of barbara I hope you can live with yourself with your lies and deceit and blackmail tactics.

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Shandy40
, ZA
Sep 07, 2012 2:28 pm EDT
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I absolutely agree with you regarding bad service from Altech Autopage. I have also been with them for close to 10 years (I don't know why). I have NEVER received good service from them. I live on the South Coast (KZN) and do not have an Autopage store here (2 opened, then closed - wonder why...). So I always have to deal with customer services (a bunch of empty heads!) and courier services which I generally have to pay for. When I opened my account with them, they had a store here, but now they say that it is my problem that there is no store here and I have to drive 140kms to the nearest store! Out of loyalty and laziness I have stayed with them, but I have recently had enough of their nonsense and will not be renewing my contract. Neither will anyone else I know. They really need to work on their customer services and the availablity of 'someone who knows whats happening' to talk to.

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Autopage Account and service

I have been trying for months ot get my account sorted out with this company. I had no idea, that if one's credit card is stolen you need to give the new card number to altech to ensure your account is debited, and at no point was I notified of my account being in arrears. When my 3g card was suspended, it took 7 days and 5 calls to get the reason code for suspension, which is thee first time I realised my account had not been paid for 3 months! The accounts clerk took my new card details, updated the debit order details on system, debited me immediately for the arrears on my account and assured me that my 3g card servivce would be working the following day, once the debit had run over night. I was highly annoyed to find that 3 days later, the service was still suspended, after 4 calls, I was told that one needs to phone again after the arrears have been settled on your account in order to have your service activated! This is not automatic! Finally I get the serviec working, only to get an sms 3 weeks later saying my account is in arrears and my service will be suspended! I again phoned the company, after 10 minutes of holding on the accounts clerk says there is a problem with the system and my account is not in arrears, and the service will not be suspended. 3 days later... My service is suspended! Apparently due to my account being in arrears. When I again phone altech, they tell me that I have to go and pay them cash before they can unsuspend the account and the reason the debit order did not go through is because the clerk who changed the details did not confirm a debit order date with me! I cannot believe the incompetence and the rude unhelpful staff that work for this company. I have been a client for 14 years and this is the service I get! I have never had a problem with my account until this year and the theft of my credit card. When I have asked on several occasions to be put through to a manager, I either get put to another arbitrary department, or they disconnect me. At one point, when I complained for being disconnected when supposed being put through to a manager, I was told its because i'm angry that the agents deliberately cut me off! What kind of customer service is this? In my industry this would be call for a compalint under undesireable business practice! Is there no recourse for this arrogant, unhelpful company?
Any other service provider would be better than this one!

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koos kotze
, ZA
Aug 08, 2012 12:13 am EDT
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I RECEIVED MY JULY BILL, AND WAS SHOCKED TO SEE THE INTERNET USAGE OF OVER R 2000.00 .AFTER MANY ATTEMPTS I GOT THROUGH TO THE BILLING DEPT, WHICH GAVE ME A REFERENCE NO.
I HAVE EXPLAINED TO THEM THAT THIS ACCOUNT CAN NOT BE RIGHT, AS I WAS NOT IN THE COUNTRY AT THE TIME.I ALSO REQUESTED THAT THEY DO NOT TAKE THIS MONEY OFF MY ACCOUNT UNTILL THIS IS SORTED OUT, WHICH WAS IGNORED!.I HAVE REQUESTED THAT THEY SEND ME A DETAILED STATEMENT OF THE SITES THAT WAS VISITED, AND ALSO THAT WAS NOT DONE.
AS A PROFFESIONAL PERSON, I CAN NOT TOLERATE INCOMPETTENT SERVICE FROM A PROVIDER, AND NEED ANSWERS ASAP.
E-MAIL.koos.kotze@nac.co.za

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Autopage Out of bundle rattes

Out of bundle rates, are according to their website, 41c per MB, on the Vodacom website it states R1, 20 - R2, 00 per MB. As I have been a Altech client for 10 years and at present have 4 contracts with with, one of which is a MYGIG 1, 2 that started in August 2008, this contract according to their terms and conditions they may from time to time increase the rates, that is the monthly rates, no where is it indicated the actual value of that rate. I have just paid them R6k for out of bundle rates...and there is another pending account of R4k. When I spoke to a manager at the customer service centre in JHB, requesting my itemised billing to be sent to me, he requested that I send a letter. 1. It must be on a letterhead, must be faxed to them, etc. Amazing that they want everything in writting from you, however they failed to notify you of increase rates in writting on a letterhead. We all understand our consumer rights, and I think it is time that we all stand against these organisations that think they do it by the book, however there is always a loop hole, a big one. Where does one obtain information regarding the rates you paid at the start of the contract, versus what you are paying now, as well as, according to the consumers act, have the service providers notifed you as the end user. Where are the binding written notifications. Vodacom is going RED, yep for sure, just like eskom, you pay more and more, however you get less and less.

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