I’m a ford customer and I want to right my complaints to find way to fix all dealer faults and make them to wake up from lethargy .
1- showroom sales, they don’t know any information about vehicles technical information, I mean if I ask the ford mustang how many CC have, he must to find it from catalog .
2- service, they always cheat as to make the problems bigger, they don’t find solution exactly, examples happen to me :
- ( I toke my cat to ford dealer service when I have problem with electrical, they told me that I have to replace the battery, charger unit, some wires, some regulators, I toke my car from them and they let me pay 300QR for checking label charge, I went to small workshop and he open the hood and open the fuse box, he show me a small Relay and he told me go to the dealer and buy it and you can install it in home, I do all that and the car work great . )
- ( before 2 weeks I took my family mercury to the dealer service cause it’s have problem when it’s shift from 1st to 2nd, the dealer told that I have to change complete transmission and it will cost me 8500 USD, I take it out and back to home and I found ads in newspaper for transmission workshop and I drive to them, they told me that I have come next day, when I come they charge me 700 USD for complete transmission overhaul !!! )
3- spear parts, there is only 3 worker is serve the ford and Lincoln costumer, if you went there you will find a lot of costumers are waiting for a long long time !! the worker there don’t speak Arabic and they don’t want to speak even it they know, they are impolite with customer and before 2 months I battery one of them cause he shooting to me .
4- how can be locate Puget and FORD service and spear parts in same place ? !!!
So pleas send investigating committee, to find all our problems and make Solutions and make us happy when we buy a ford, 90% of Qataris don’t like ford cause the service and ill-treatment, to see every thing and you going to believe all that, and compeer it with other similar dealer like GMC and Chevrolet .
This Email sent to : ford global + ford ME + ford Qatar + http://www.complaintsboard.com + https://post.complaints.com/ .
Thanks a lot