Financial Management Team (Auto),
Checking on the delay of my lease buy for 2019 Alfa Romeo Stelvio; the check was received May 18, 2023. Today is Monday, June 26, 2023 I still have not received any updates. Since my lease is based on interest charged (per day if late) It is only right that you compensate me with "YOU" being late (one month's plus payment) on your behalf for being late. In addition, your department sent me incorrect documents to sign on Tuesday June 6, 2023, for me to obtain the pink slip; why didn't they check the documents before sending it out to me? Time wasted! Your department, Ally Financial as an entity are also unorganized when I called in to inquire about my account, no one seems to know where or how to transfer me. This is not acceptable coming from a reputable company; rated #22 in 2022? If your people are not thorough in paperwork, how do you expect to gain trust from customers? With Ally being an online banking with no physical branches; it is very frustrating trying to contact and dispute issues in a timely manner with Ally Financial.
I urgently am asking for Ally to expedite the packet so that I can obtain the pink slip and to compensate one month's late payment to me.