Menu
Ally Financial
Ally Financial Customer Service Phone, Email, Contacts

Ally Financial
reviews & complaints

www.ally.com
www.ally.com

Learn how the rating is calculated

4.1 814 Reviews

Ally Financial Complaints Summary

32 Resolved
187 Unresolved
Our verdict: With Ally Financial's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Ally Financial has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ally Financial. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ally Financial reviews & complaints 219

Filter reviews by rating
5
595 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Ally Financial reviews & complaints

ComplaintsBoard
K
3:19 pm EDT

Ally Financial checking/savings accounts

I've been baking since this past winter and I have not been able to access my account I've called numerous times to no avail and I want to know why I cannot access my checking or savings account. Why was this done? I have spoke to customer service and they were supposed to have this cleared up months ago I'm still unable to access it please advise

Read full review of Ally Financial
Hide full review
ComplaintsBoard
I
6:46 pm EDT

Ally Financial car response tried to get car back but they won't hear me out.

They totally disrespect me talk so nasty to me would not even let me get my words out I am the cosigner I was trying to let them know I could take over the car and they can take it out of my account automatically he could never let me speak and he talked to me with anger and disrespect. I asked him for the corporate number they refused to give it to me I found the address online but I can't talk to one in the corporate office cuz they refused to give me a number.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
L
2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial unethical behavior, scam, negligence, false information, quality control scam.

Due to negligence and false information given by your representatives it has caused my account to become negative. I called in on July 11th 2018 and asked for a deferment. I was never told that I didn't qualify I was simply told about a partial payment and that i would receive something in the mail stating the decision because you alls policy had changed. I never received anything in the mail, until weeks later. I received a hostile threatening letter stating that you all were going to sue me if I hadn't paid the necessary amount within 10 days and this was for only 1 payment in which I already called to make arrangements. I called in on August 2nd 2018 to have Quality control pull the call to display the negligence and unethical behavior displayed by your representatives. I have spoken with over 10 different reps who have all given me irrelevant, repetitive, and the overall run around. On the August 2nd 2018 call I spoke to Mj, Anthony, Rizza Senior Executive, and Mae whose title is Supervisor and she stated that her ID number was MB-9 assured me that she'd call me back by Tuesday or Wednesday of the following week because this was an open case and matter. Unfortunately I have yet to hear from her. I called back on August 13th 2018 and asked for Mae no one was able to transfer me etc, the notations made in the system are beyond questionable and unethical. The representatives continued to quote what was stated in the notes which are not credible and the validity of this is questionable. I requested to pull the call and transcript and was told that would be done, however I have yet to be notified or received this. No one has accepted responsibility or accountability for this issue that has caused all of this and they are avoiding the actual facts that were stated during the call. I called back on August 13th 2018 and spoke with 5 different reps and was on hold for 30 mins at a time. Wina a representative of you all told me that Mae the rep that is suppose to be handling and following up with this was going to give me a call after 5pm, I stayed on the phone until 5pm, then she also switched and stated someone would be contacting me on that date before the C.O.B. needless to say that never happened. I am also aware that the call center is in the Philippines and they just transfer you around not having a desire to resolve or hold any accountability. I received a voicemail on August 14th 2018 stating that a representative named Mae called and the number she called from is not in service and has never been listed as an Ally number. I believe there are scams taking place. I have yet to receive a survey however when the rep feels as If the call was good then they offer surveys but if not they don't. This isn't the first time and I will not stand for the aggressive, hostile and negligent activities done on their behalf.

Read full review of Ally Financial
Update by LowC
Aug 14, 2018 2:32 pm EDT

Ally.com
Due to negligence and false information given by your representatives it has caused my account to become negative. I called in on July 11th 2018 and asked for a deferment. I was never told that I didn't qualify I was simply told about a partial payment and that i would receive something in the mail stating the decision because you alls policy had changed. I never received anything in the mail, until weeks later. I received a hostile threatening letter stating that you all were going to sue me if I hadn't paid the necessary amount within 10 days and this was for only 1 payment in which I already called to make arrangements. I called in on August 2nd 2018 to have Quality control pull the call to display the negligence and unethical behavior displayed by your representatives. I have spoken with over 10 different reps who have all given me irrelevant, repetitive, and the overall run around. On the August 2nd 2018 call I spoke to Mj, Anthony, Rizza Senior Executive, and Mae whose title is Supervisor and she stated that her ID number was MB-9 assured me that she'd call me back by Tuesday or Wednesday of the following week because this was an open case and matter. Unfortunately I have yet to hear from her. I called back on August 13th 2018 and asked for Mae no one was able to transfer me etc, the notations made in the system are beyond questionable and unethical. The representatives continued to quote what was stated in the notes which are not credible and the validity of this is questionable. I requested to pull the call and transcript and was told that would be done, however I have yet to be notified or received this. No one has accepted responsibility or accountability for this issue that has caused all of this and they are avoiding the actual facts that were stated during the call. I called back on August 13th 2018 and spoke with 5 different reps and was on hold for 30 mins at a time. Wina a representative of you all told me that Mae the rep that is suppose to be handling and following up with this was going to give me a call after 5pm, I stayed on the phone until 5pm, then she also switched and stated someone would be contacting me on that date before the C.O.B. needless to say that never happened. I am also aware that the call center is in the Philippines and they just transfer you around not having a desire to resolve or hold any accountability. I received a voicemail on August 14th 2018 stating that a representative named Mae called and the number she called from is not in service and has never been listed as an Ally number. I believe there are scams taking place. I have yet to receive a survey however when the rep feels as If the call was good then they offer surveys but if not they don't. This isn't the first time and I will not stand for the aggressive, hostile and negligent activities done on their behalf.

Hide full review
ComplaintsBoard
K
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial 3rd party disclosure calls

Ally Financial has made several calls over the YEARS to references when my Payment has become so much as 7 days late and are disclosing the account information to people that are not on the contract and are demanding payment from those people. I have over the last year made several attempts with the company to stop the calls but since they are calling from outside of the United States they seem to ignore the demands to stop. Not to mention that they are attempting to collect monies from people that are not on the note. I am not sure if I can hold their OFFSHORE Collection Center accountable for 3rd Party Disclosure or not at this point but I do believe that something needs to be done about this type of collection tactics.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
A
10:16 am EDT

Ally Financial warranty part

I purchased the extended warranty and the best one. I had to put a claim in and they didn't even cover what was suppose to be covered. I had to pay 827.00 out of pocket for struts/coil spring. The bill was around 1000 and they gave me 241 towards the bill, but struts are suppose to be covered on it. My mechanic tried telling them he had to get the strut assembly for the back of my car and they were still fighting it. One lady was actually rude from the warranty place.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
S
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial lein release letter

I've been trying obtain the lein release for deceased father's vehicle going on a month. I have 3 claim numbers [protected], [protected], [protected].
The last person I talked to said my mailing address showed as invalid and ask if I was receiving mail at this address. Of course I am receiving mail. What is in for Ally to not mail a lein release. Seems like a scam to me.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
A
8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial title release

On 4/2/18-I called Ally and spoke with Jelia. I have tried for 2 month for a title to get released and she only said to me that I needed to call the DMV to find out why they can't release Ally's title because they can't make outbound calls. Then, she provided me a phone number. Ally needs to have a research department or a department that can make outbound calls for better customer service. After, 2 months of an account gets paid off and they get more than 3 calls for the same issue, they need to do something about it.

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
J
J
jacquehayes1985
, US
Jun 30, 2018 10:08 pm EDT

Yes darling I understand your point. However, I did actually made a research wherein each state has a different policy for the title release. Most of the states here in US are not allowing the Lien Holder (Ally) to hold any paper title that's why they will give you the Lien Release after account is paid in full, so you can take that to the DMV as a proof that vehicle is paid off. And they will provide you the title. Hope this will help others too :)

ComplaintsBoard
F
8:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial auto loan

I wish to report their illegal activity of charging a different finance charge for each month sometimes as low as $30 and sometimes as much as over $200 for one month who regulates these crooked banks? What can be done to resolve this issue? Who do I need to contact to get justice? Is there anyone left in this country that will help the consumer of a injustice?

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
J
J
jacquehayes1985
, US
Jun 30, 2018 10:16 pm EDT

Hi madame! I have been a customer of Ally since 2012 from leased vehicles to loan. Now, I have a vehicle financed with them under a Flexible Finance Plan (you can check that on your contract if needed). So here we go, this finance charges you can see there are actually controllable. The amount that will be applied as Finance Charges can be determined by how soon you are going to make a payment. (It is actually calculated on how many days are there in between the gap of your payments) That is the main reason why it fluctuates. :)

(I spoke with one of the Rep last month and based on them, the calculation formula is: APR ( interest) / 365 days X by the number of days in between the payment)

ComplaintsBoard
K
7:06 pm EDT

Ally Financial theft

Purchased a Car from East Coast Auto on 7/31/2015 Gave the Salesman 3000.00 14 days Later I got a letter from Ally with a application number and told me my Loan was denied ...My Husband ...same application number mailed separate also a denial letter woke up either 12/4 to find no car when I was on my way to my Dads WAKE...called police... FOR OBVIOUS reasons the car was not the most Important thing on my Mind was THE LOSS OF MY FATHER WAS...CALLED INSURANCE CO ... they said to get letter to get a copy of my Title...went back n fourth with dealer they said Ally had it...went to MV told me car Title is in MY NAME ONLY and to get a dup copy it would cost me 65 did no... have the money on me returned home ...Then after they stole car told ...meanwhile Ally told me I could pick up the car for 3000 (approx) I was more worried about belongings inside went to where vehicle was (and took out the cash from bank) they told me car not there but yet gave me back my plates, , , , and belongs inside the car... CROOKS...Next I get a letter that they sold my car ! HOW is this possible if the Title is in my NAME...PLEASE HELP call ally they transfer me to SRA ASSOC, , , , a debt collector and they are telling me I OWE THEM AROUND 8000 THEY ARE NUTS

Read full review of Ally Financial
Hide full review
ComplaintsBoard
R
2:31 pm EDT

Ally Financial auto lease

Do not look for any help from ally bank, if for good reason (like your income is cut but 75% or you ran into a little trouble and need a little help. Their own people will tell you not to accept the conditions of as "a last resort", and the words were, "you will hate that you did it". I asked for an extension so that i could get my finances arranged and so that i could catch up the lease account, just a little help is what i needed. I wanted to continue paying the lease payments, i just wanted to extend them a cou0ple of months so that i could catch my breath. But no there was no help available and i could call a phone number she gave me which was to no avail. That number given had nothing to do with leasing or any information about leasing. Go figure.I told the person i was speaking to, let ally bank know that i was turning the car into the dealer, never to deal with ally bank, it's subsidiaries, friends or paid politicians. I will "never" try to deal with these people again. By the way, "they don't care either"!

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
K
K
Karens1065
, US
Jan 13, 2018 9:02 pm EST

If you ever lease with this company, make sure you get insurance if offered. My mother had an automobile lease with this company. Insurance was only briefly hinted at during negotiations with dealership She died after an illness of several months after leasing car. Death does not release you from a lease agreement. They will harass anyone who contacts them about their moms illness and death. The remainder of the lease had to be paid out from moms modest estate. Even after the car was returned in pristine condition with very low miles. [censor].

ComplaintsBoard
P
5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial fighting since 2009

Just read all the complaints against GMAC/Ally and was seeing that most of the dates on the complaints are 2011 to 2014. Trust me its only just begun my truck as repo in 2008 and I was served with a judgement in 2009 I get served papers about every 30 days since then to take anything I have purchased. I have two years to go and the 10 years on the judgement will be up and if then they renew it for another 10 years I will file bankruptcy to stop the judgement which I would of done in the beginning if I had known they were gonna keep hasseling me after all this time. So good luck everyone you got a long ways to go unless you just go ahead and file bankruptcy now you will never get rid of them. I think they are just pissed off cause my credit is now perfect becouse the repo came off after 7 years and they are just hoping I will buy something they can take but I ain't stupid enough to put anything in my name for them to come take it they already took the truck then took another truck I owned and took my utility trailer. Whatever you do if you get another car or truck put it in someone elses name or they will come take it too.

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jacki L
, US
Mar 23, 2018 1:21 pm EDT

I had my latest purchased repo in 2017... After losing my job & the death of my son I could no longer handle the stress of the collection calls. Requested that they come & pick up my vehicle. I asked if there was documentation that I will be given from the tow company. There is no documents during pick up. The van was picked up after 8pm on a Saturday by a snatch & grab tow truck. I received notice of 5 different dates at which my vehicle would go up for auction. In October I received notice from my insurance company of a claim that was processed on this vehicle. Ally Auto had processed a claim that damage was done to my vehicle while I had it. It sat on the Auction lot for 3mo! I contacted my insurance claims rep & told them of the manner it was picked up & how long it was in the possession of Ally Auto. My claims rep made every attempt to clarify this with Ally. All attempt was unsuccessful. I later received notice that the vehicle was sold at auction. After further reading all the documentations from my agency Claims Rep, I noticed the day the claim was filed was the exact same day as the vehicle sale date. I contacted my Claims rep & informed them of this sent all the docs I had received from Ally to them & my claim was closed without a payout. I forgot to mention I'm a licensed Insurance Agent! This is why everyone's insurance is so expensive... we have Companies trying to screw over the little people. If I was not an agent I would had just accepted this as my fault. This is a form of insurance fraud... NO ONE CAN produce a claim on a vehicle they no longer own. You can not back date a claim on a vehicle that has been sold to collect payment to repair a vehicle you no longer have possession of... educate yourself & don't just accept big company claims! This was a slap in the face

ComplaintsBoard
D
5:12 am EST

Ally Financial these jerks started to steal money from me and impossible to stop fake charges

People, be aware that the company Ally Credit is total rip off. I applied for the loan and got it, but after that this company started to take different fake sums from me. I was really shocked, when I noticed that money started to disappear from my account. WTF? I tried to contact the rep, but no one replied. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

Read full review of Ally Financial
Hide full review
ComplaintsBoard
C
2:01 pm EST

Ally Financial horrible customer service

In August of 2014 my mother passed away. At the time, she had a practically brand new lease on a Jeep Cherokee with Ally Financial. She had put a significant amount down to keep the payments reasonable. So, I decided that instead of fore-fitting all of that, I would like to take over the lease. We called Ally Financial and discussed this with them, they said that would not be a problem. Here we are now six months later and this really nice Jeep is sitting in my garage with expired plates because we can't get the lease transferred. We have been going through the application process with them for months. Our credit is not the issue (780 credit score). We aren't being denied. The loan process keeps getting cancelled by Ally because they say we aren't getting the information back to them in time. Ok, fine. We FAX the application into you. You respond with a letter (snail mail) that take 2 weeks to get to us saying we have 15 days from the date of the letter to get you the required information. We immediately FAX the information back to you. We call, you won't tell us ANYTHING. We wait 2 weeks, 3 weeks to hear back from you... NOTHING. We call again and try to find out the status of our application... You won't tell us anything because we aren't the executor of my mothers will... My brother (the executor calls) and you say it has been cancelled. We have played this game 5 times now. Every time they have sent us a letter it has an 800 number with an extension to call if we have questions... The extension isn't valid... We can't talk to anyone, we can't get the same person twice, we can't get this resolved. Hopefully now that we have stopped the monthly payments they will react to our requests to continue giving them money... Seriously is this how you do business? I LOVE Jeep... but if I ever have to deal with Ally again I will consider a different vehicle. THIS IS INSANE!

Read full review of Ally Financial
Hide full review
ComplaintsBoard
D
5:33 pm EST

Ally Financial principal only payments

I just bought a new car and got a fairly decent interest rate - none the less I have always paid off my cars early by paying extra on the principal. So when I made my first payment I saw there was no option for this online so I called - after much coaxing I got the non-English speaking person to do as I asked and apply my extra payment to principal only. She claimed to have set it up that subsequent extra payments would be applied to principal only and not simply advancing my payments. I am sure you can see where this is going - of course every payment after is simply advancing my payments and not being applied to the principal. "Oh but you will pay off your car faster because your payments will be advanced" clearly they don't get that I don't want to pay the full interest. Unbelievable. I will try one more time - as the 40 minutes I had were not enough to get this done. After that I am moving my loan! Oh and forget trying to talk to a supervisor or getting a phone number - they don't have them - right! We all believe the supervisors and managers don't have phone numbers!

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
R
R
Robert Henson
, US
Dec 05, 2022 10:54 am EST

I have been making principal payments to my auto loan as I am paid up 4 months in advance on my payments. Their system will no longer allow me to enter my auto loan page. I can go in and open a checking account with them, and do anything else on their website, EXCEPT view my auto page to make payments. I did download the phone app, and there WAS an option to make a principal payment, but that disappeared after I used it once! I am directed to enter amount, then the submit payment, but again NO option as to where the $$$ should go anymore. I have no access to my auto loan page on the web. I have tried all 3 main browsers, cleaned my cache, I work online and know all things to do. I have called them 4 times, and all I got in reply "we will pass the ticket up, try in a few days." When I sign in to my auto loan page I can see 2009-Ally Financial Inc Feedback Ally Community Security Privacy Legal all on a gray page with a spinning wheel. I will leave it for hours and the page does not change. If I try after midnight I do get their System Update 12-3 am notice! This all looks intentional to me!

View 0 more photos
ComplaintsBoard
K
6:12 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial car loan

back in 2010 I bought a new car. My dealership talked me into financing through them, I received an additional incentive. I had a great job my credit rating was over 700 . Now I lost my job of over 25 years. After having hardship of not finding a job getting behind in payments I asked ally to refinance my car . At this time they had me at 1.9 great deal . I said i don't car what the interest rate was I just need a lower payment. considering I have less then 2 yrs to pay it off all i have value in the car. after many phone calls and talking to the collectors I filled out an application . I told them I was desperate I was falling behind and needed to refinance they denied me and sent me a letter to reposes it. This makes no sence to me I get 5-8 calls a day wanting money. They will not help me in any way.

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial forget privacy

Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop. This is a despicable bank. That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one, " as if this bank is the greatest thing since sliced bread. It isn't. To Ally, the customer is an adversary.

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
10:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial erroneous excessive wear charges

Trying to turn in a lease at Ally has been nothing but a time consuming and horrible experience. The numerous untruths that I have been told are exhausting. Nothing anyone has said to me has been truthful or accurate. Every one that I have talked to has given me a different story. Filed a complaint with the BBB and have not accepted Ally discounted offer of unfounded excessive wear. Looking at the inside of the trunk lid is one area they are claiming. The other is non existent. The photos showing damage are in the shade and are unable to tell that anything is even there. The last response from Ally with out responding to BBB is a bill that is due by October 17, 2014 and if not received by then I will be responsible for full damaged claimed and will Ally will take legal action against me. So to protect my perfect credit and sanity, I guess that I have no choice but to pay the ransom for the extortion of damage for no one will listen to common sense or take care of a customer who by the way has documentation of body repair that was performed while car was under warranty. Ally could care less.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
M
12:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial payoff

I purchased a vehicle as a lease option to buy. My plan was to lease for 3 years and purchase at then end of the term. I was explained by the dealers and finance reps at GMC that it's basically the same as a purchasing a vehicle with additional options. Such as you can turn the car in at the end of the lease, trade it in for a newer vehicle or purchase. I asked how that works insurance wise and they said it works the same as a purchase, if there is equity you will get it back if upside down there is gap insurance. So here I am today with 1 year left in my lease and a car ran a red light and totals out my vehicle. Now come to find out my car has equity in the sums of $9, 000.00 and I am now being advised by Ally that they are keeping all of the equity as I have no rights to this vehicle as I am just "renting" the vehicle and all the payments I have made are a "rent" charge. They are taking the full settlement from my insurance company and not refunding any of it to me. All of this is the opposite of what I have been advised. I put a large amount of money down at the time of signing under the impression I was "purchasing" the vehicle. Had I have understood this was only renting, who in their right mind would put money down. How can the fact that my car was totaled be any different to them than saying I will pay the car off in full now? This is a huge profit off of my misfortune. Do the right thing Ally.

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
11:15 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial car payment

i talked to numerous people about the fact that I sent a 200 payment for my car and they in turned added 60 to the late fees. after talking to several of their reps even a manager I was told the problem would be taken care of. well they called and said it was rejected. they just put my monies and applied it where they wanted instead of where I had it set up to go.

Read full review of Ally Financial and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Stop the cheats
Dallas, US
Jun 19, 2014 6:55 am EDT

The point is the Ally representatives said the late payment would be taken care of. Ally Bank continues with deceptive practices.

ComplaintsBoard
U
11:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ally Financial car loan

Nuvell may be abusing the Truth-in-Lending Regulation Z Retail Installment Sales Contract that anyone who financed a car through them has. I purchased my car back in 2006 and according to my contract my loan should have been paid off in December of 2012. Nuvell DOES NOT work with you, are completely RUDE, and are CROOKS! I presently have an attorney helping me, and I fully intend to blow Nuvell, Ally (or whatever name they're using...they've changed so often) out of the water, and show that they are indeed taking advantage of people who are having difficulty paying their loan. This company finances people with poor credit because not only can they make money on the interests charged, but also on the late fees which they may be doing illegally. They don't care if they have to repossess your car because they'll make more money when they resell it. I will continue to update what's happening with my case against them because I don't want these crooks taking advantage of anyone else. Meantime, much luck to everyone who has a problem with Nuvell/Ally, and feels they're being taken advantage of.

Read full review of Ally Financial
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Ally Financial Customer Reviews Overview

Ally Financial is a digital financial services company offering a range of products for individuals, businesses, and automotive dealers. Their offerings include online banking, savings and checking accounts, personal loans, mortgage lending, and auto financing. Ally also provides investment options through Ally Invest, with self-directed and automated investing. For automotive dealers, Ally offers inventory financing and other services. The company aims to provide convenient, 24/7 online and mobile banking solutions to meet the diverse financial needs of its customers.

Ally Financial In-depth Review

Overview:

Ally Financial is a well-established financial institution that offers a range of products and services to its customers. With a rich history and background, Ally Financial has become a trusted name in the industry.

Products and Services:

Ally Financial provides a comprehensive suite of financial products and services. From banking services to auto financing, home loans, and investing options, they cater to various financial needs. Their products and services come with unique features and benefits that set them apart from competitors.

Customer Experience:

Ally Financial's website is user-friendly and easy to navigate, ensuring a seamless experience for customers. They also offer excellent customer support, promptly addressing inquiries and issues. Their online banking platform and mobile app provide convenience and accessibility for users.

Interest Rates and Fees:

Ally Financial offers competitive interest rates on their financial products. They maintain transparency and clarity in their fee structures, ensuring customers have a clear understanding of the costs associated with their services. Their rates and fees are comparable to industry standards and often outperform competitors.

Financial Stability:

Ally Financial demonstrates strong financial health and stability. They have consistently received positive credit ratings and industry rankings, reflecting their reliability as a financial institution. Their notable financial achievements and milestones further solidify their position in the market.

Customer Reviews and Satisfaction:

Customers have expressed high levels of satisfaction with Ally Financial's products and services. Positive customer reviews and ratings from various sources highlight their commitment to customer satisfaction. While some minor complaints may arise, overall, customers are pleased with their experience.

Security and Privacy:

Ally Financial prioritizes the security of customer information. They employ robust measures, including encryption protocols and data protection practices, to safeguard sensitive data. Their compliance with industry regulations and standards ensures customers' privacy is protected.

Innovation and Technology:

Ally Financial embraces technology and digital tools to enhance their products and services. They continuously innovate, introducing new features and advancements to meet customer needs. Integration with third-party platforms and partnerships further enriches the customer experience.

Community Involvement and Corporate Social Responsibility:

Ally Financial actively engages in community initiatives and demonstrates corporate social responsibility. They contribute to the community through various programs and practices, including sustainability efforts and philanthropy. Their commitment to social causes has earned them recognition and awards.

Pros and Cons:

Ally Financial's main strengths lie in their diverse range of financial products and services, competitive interest rates, and excellent customer experience. However, some customers may find their fees slightly higher compared to competitors. Overall, Ally Financial is recommended for individuals and businesses seeking a reliable and customer-centric financial institution.

How to file a complaint about Ally Financial?

Here is a comprehensive guide on how to write a complaint or review about Ally Financial on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with Ally Financial in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant information about transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Ally Financial on ComplaintsBoard.com. Remember to use simple language and focus on helping users navigate the process seamlessly.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ally Financial customer service

Phone numbers

+1 (877) 247-2559 +1 (757) 247-2559 More phone numbers

Website

www.ally.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ally Financial?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ally Financial Customer Service. Initial Ally Financial complaints should be directed to their team directly. You can find contact details for Ally Financial above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ally Financial. Discuss the issues you have had with Ally Financial and work with their customer service team to find a resolution.