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Allsups Convenience Stores
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1.0 73 Reviews

Allsups Convenience Stores Complaints Summary

0 Resolved
73 Unresolved
Our verdict: Engaging with Allsups Convenience Stores at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Allsups Convenience Stores reviews & complaints 73

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Newest Allsups Convenience Stores reviews & complaints

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12:26 pm EDT
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Allsups Convenience Stores Seagraves allsup

There is no air conditioning in the store for over a week now ! I am I. This store up to ten times a day ! I was in this store 58 times last month! Your workers should not have to work I. That type of environment! One of the is going to fall out and hope it's not a heat stroke! This is ridiculous that they have to work in this it's hotter I. The store than out! And it's supposed to be 109 today ! This need action taken now!

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7:15 pm EDT

Allsups Convenience Stores 40 min locked doors/bathroom breaks

I've come to expect this store to have a sign-up after midnight saying "be back in 5 min" on the locked front door. I've tried the 5 min wait, usually wait 20 minutes before I get aggravated watching people there before me throw their hands up and leave, I'll eventually leave too. Today this happened Ed to me at 6pm on a Sunday same store corner of college hills and loop 306 in San Angelo. Waited 15 min. 2 people complain to me about how unprofessional it is. I don't mind waiting on a restroom break 5 maybe 10 minutes. But wasting 25 or more minutes of countless customers lives with a [censored] back in 5 minutes sign is just [censored]ty & careless. Maybe you'll see fit to do something about it as it's a block from my house & it would be nice if there were more convenience to your store.

Desired outcome: Put up a back in 30 min sign instead of 5 min so we don’t wait forever & have to go elsewhere anyway.

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8:08 pm EDT

Allsups Convenience Stores Management

Something needs to be done about the allsups in Throckmorton, Texas the food in the deli is always either empty or old. My husband and I went there yesterday and we got 2 burritos and 2 corn dogs when we got them out of the bag you could just tell they were from the night before. My husband went in one morning and saw the managers daughter stuff money in her pocket. The manger and her daughter are always rude everyone else works hard and is always nice but it seems like everytime the manager or her daughter are working the service is terrible.

Desired outcome: New manager

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10:13 am EST

Allsups Convenience Stores Hotbox and coke machine

Everytime I come in my home town store they never have anything in the hot box and if they do it was from the night before and every single time I get coke from the coke machine I get vanilla in my coke and my home town allsups is always out every single time allsups used to be my favorite place to get a vanilla dr pepper cause the dr pepper at allsups is soooooo good I just wish my store would do their job and keep the customers happy

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12:35 pm EST

Allsups Convenience Stores The manager

I went into the allsups in pilot point Texas and the manager was rude called me out on a complaint she said I had made against that store if I did it had to be very important but I dont remember but anyways she's very unprofessional on how she handle it and was very rude. Plz have someone call me [protected] the manager upset my kids if she had a problem she should of called me to the side to discuss whatever the problem might have been. All she's accomplished is to lose business for the store with her childish behavior

Desired outcome: Her reprimanded and a public apology for hwr rudeness

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6:54 pm EST
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Allsups Convenience Stores Unethical behavior from store manager@ store 102134

I was purchasing fuel on 2/9/21. My company requires receipts and I was running late on my route that day so when the pump finished and told me I would need to go inside for receipti was annoyed. I kicked bottom of pump and muttered something to myself. The store manager was outside counting stock that had just came in and she heard my kick. She starts yelling threats about calling the police and I respond go ahead, do you need the number or want me to dial it for you. This as I am walking in to get my receipt. By the way the cashier was very friendly and helped me. On my way back to my van the manager was still yelling and making threats. I stopped and told her it was her fault because she could not do her best to see that the pumps had paper in them for customers. She yelled for me to never come back. I left then and as far as I was concerned it was over. Then on 2/25/21 I was in bowie, tx and pulled in to gas up. I left my associate to fuel the van and headed inside to purchase snacks and relieve myself. Out of no where this manager shows up yelling for me to get out of her store and never come back. I tell her I have to relieve myself first and I proceed to the mens room. When I come out she tells me to get out again. I head for my van and find out she has stopped the pump. As I leave I do shoot her the finger, which I should not have done I know. I go to the other allsups on hwy 59 and fuel up with no problem. I have asked around and many people have told me to stay away because she is surly and very unfriendly. Here is my point, I have a small business with 4 vehicles. I have used allsups as exclusively as I can since before 2002. I am not a large company at all but if I as the owner am banned from one of your stores then I will forbid my employees from ever using your stores and I will pass this story on to as many of my customers as will listen to me. My fuel purchases in wise montague counties in texas probably only run between 800.00 an 1000.00 a month but I will not be intimidated by this female "hillbilly". Thank you very much for your time. Kevin gilliam, mk heating and cooling, alvord tx 76225, [protected]

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K
3:25 pm EST

Allsups Convenience Stores Fuel purchase

Recently I purchased fuel from allsups store #122, hamlin texas, in the amount of 55$ plus or minus a few cents. However, when I received my bank statement regarding my debit card your company pulled an additional 20$ from my account making the purchase a smooth 75$ purchase without my authorization. Before you start reciting corporate policy or tell me "well we put the money back in your account after 3 days," let me first respond with I don't really give a [censored] about your policy. Now 20$ is not going to hurt me financially. The problem I have is that big corporations like allup's, set up a savings account and try this [censored] with every customer in the region. Like I said, 20$ is not going to hurt me much, but 20$ multiplied by 1, 000, 000 customers turns into quite the money making expanse when you consider the interest made off of my money and many others like myself without authorization. It's a scam, just like allsups is a scam. I realize I can do nothing about big business, the elite's are running the country. But what I can do is spread the word about this kind of way of doing business and I wouldn"t buy a pile of dog [censored] from this company or any other product as long as I live. The ceo and board of directors can eat a bag of dicks, the full bag!
Post this at your next board meeting! Your company sucks!@!

Desired outcome: The full weight of Karma falls on everyone at the highest level within this company in ways you can't even fathom with your corrupt, evil minds!!!

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5:20 pm EST

Allsups Convenience Stores Marlboro cigarette in the carton

Well I was rung up for a carton of marlboro special select 100's and was told to go ahead and run my card before the cashier checked to see if they had any in stock which in no shock to me they didn't so she refunded the transaction but i'm not please with the the training the cashier had and i've noticed time and time again when I got in there they never order enough and you always have to watch for buying bread products because i've seen green and black mold and had to ask the cashier to remove it from the shelf and then got attitude about it and just at first got told just dont buy the molded one

Desired outcome: Better training and better management

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9:44 pm EST
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Allsups Convenience Stores My card was charged twice

I came in early this morning to purchase some gasoline whenever I scanned my card I got a text message instantly from the company I use my card when it stated I was charged $39 and some change whenever the clerk came back to the register he told me that it was declined so I showed him the message that said that it was not declined and the manager takara madrid insisted that it did not go through and there was nothing that she "was" going to do to fix it and I was forced to pay twice this meant I had to leave town for hobbs with no money at all she was extremely rude to me and flat told me she was going to call the police on me because I asked for a written statement saying that my card would be refunded per advice from my card company because they said that it was a completed transaction and had already been paid out twice in ten min I am extremely angry at the level of immaturity and disrespect that was displayed by the manager of the store and I will be talking with the bbb about this incident because I documented all of the details and still haven't received my cash back in excess of 50 dollars

Desired outcome: I want my money back immediately

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9:37 am EDT

Allsups Convenience Stores Train your employees!

Walked into allsup and purchased three starbuck coffee and other items, as much as I try to keep away from all convenient stores by purchasing bulk, I sometimes run out and just go to convenience store.
After I purchased my total was approx. $ 9. 51 they automatically, without permission, gave me incorrect change. It's not the few pennies that I was worried about but allsup is a business, it is called salami slicing, is the fraudulent practice of stealing money repeatedly in extremely small quantities, usually by taking advantage of rounding to the nearest cent (or other monetary unit) in financial transactions. They are in it to make a hefty income by charging over charging, as not all but most convenience stores.
Your people got to know or be trained to give every bit of change back to the customer, this is stealing, knowing well and not mentioning to the customer. I will call the police, make a report and file a lawsuit along with anyone else who been short changed. I am requesting you immediately communicate with all your cashiers of this practice! He could of very easily gave me a nickel vice shorting me 4 cents and not saying a word! There is absolutely no excuse for purposely short changing someone, mistake is understandable but when asked he said he couldn't give me a nickel because he would be a penny short in the cash registry, there you go! Get it corrected, please.

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8:29 am EST

Allsups Convenience Stores Management

The manager at store 191 in cisco tx always has her boyfriend there with her shes lazy shes always gossiping about her personal life and talks about her employee's.

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2:37 pm EDT

Allsups Convenience Stores Gasoline self service

I have no complaints about the employees. It isn't their fault that you have to leave your driver's license at the checkout after paying in advance for a maximum of $10 worth of gasoline. Maybe I have a bolo out on me or look like a criminal at 64 years of age, non drinking, nonsmoking.

Then I went to another allsup's and it wasn't as bad. Only had to go in and pay in advance when I wanted to fill the tank to the brim for a long trip. I'm not used to guesstimating how much gas goes in the tank, and so only pumped it three quarters full.

Time to find another more reasonable store at which to get my gas-eye-leen.

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7:59 pm EDT

Allsups Convenience Stores Rude gossiping employees

I quit going to this allsups because the midshift from 3 to 11pm are VERY RUDE and the two im talking about names are Kim and Crystal they need to really keep my name out of their mouths just because they do not like me does not give them reason to run their heads about me telling people I told them I was in hospital because I had that virus thats going around I never told them that and that was not their business why I was in hospital and not for them to be talking about me especially while on clock I do not appreciate that and everytime I did go in that store they would just stand there and look at me and call the other person to come check me out and they just continue on phone or going out to smoke

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4:04 am EST

Allsups Convenience Stores the spanish girl that usually cooks mary barnes

This girl is a heavy meth user I've witnessed her being high on meth on several occasions while she was working at the store and she's always flirting with the truck drivers in the man that go in there there has been complaints about her and her meth use before but it was never carried out because she's real tight with the manager Julie so she never gets drug tested I always thought this was a family base store but her being high on meth makes me not even want to bring my children in this is the Allsup's convenience store on Main and 7th Street in San Angelo Texas I really hope something can be done about this and you can get some decent employees they don't have to use drugs to go to work

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Update by Tony Madril
Dec 05, 2019 4:19 am EST

Employee Mary Barnes I have witnessed on several occasions being high on meth I also Witness we're doing a lot a flirtatious acts towards the men at the store if you notice she has missed a lot of days here lately do to her meth use but she uses her sick mom as an excuse to take off a lot of times when actually it's from her being up all night high on meth this is something that definitely should be checked out I thought this was a family-based company and yet I don't even want to bring my children in to see employees that are in that condition she's real good friends with the manager Julie so why don't you ever get drug tested but I really hope you all can get a handle on this

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6:17 pm EDT

Allsups Convenience Stores manager professionalism store #298

I had gone to Allsups the other morning to get gas and witnessed the GM smoking weed out of a vape pin in the parking lot. She is always rude any time I have to go in and she is on the shift. I believe it is very unprofessional and disrespectful to be smoking marijuana in front of children in a "family friendly" environment let alone at work. I have witnessed this on multiple occasions, along with her being very unfriendly with her staff and customers. I believe that I speak for not only myself, but other people who visit this Allsups location that she makes it a very unpleasant experience. I hope this issue is resolved because I enjoy having an accessible Allsups, thank you in advance!

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3:58 pm EDT

Allsups Convenience Stores rude workers

I go into store all the time. Workers are rude and slow. What happened to nice girl that worked there. She got us in and out. They always get rid of the good ones. I never see management there. Workers stand around talking and don't even bother helping. Theres two registers for a reason come on now use it. Get better help. How does management get paid when they never there. Look into it

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1:20 pm EDT

Allsups Convenience Stores food waste

I went to the alsups the other night and there was a homeless lady there asking the man working there if there was any old food that they were fixing to throw away so the guy was rude to her and told her that per policy they spray the wasted food with bleach so that it will make them sick if they dig it out of the dumpster . The old homeless lady looked old and sickly and if she was to dig in the dumpster and eat some food I am sure she would die .
I will be reporting this to the health department or who ever will listen because someone is going to end up dead on you people's dime

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1:21 pm EDT

Allsups Convenience Stores clerk

Yes I went in to buy a pk of cigs and the clerk through my cigs down on the counter and didn't count my change back didn't get the right amount back. She is a very VERY RUDE YOUNG GIRL. I will never stop at another allsups. EVER. And I will be sure to tell my friends how this place is ran all I know is the girl has braces and us very rude looks too damn young to be working there anyway

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1:54 pm EST
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Allsups Convenience Stores service/employee

My 18 year old daughter wen to the only Allsups in Vaughn NM, the lady that works the night [censored] I think her name was Velma was very rude and making obscene comments about my daughter and her cousin. Her cousin was wearing a do rag on her head which she does everyday so its not unusual for her to have it on. They have gone into this store location several times before since it is the closest location to their ranch. On this night they went in and was looking for a specific item when my daughters cousin yelled out her name and said she had found what they were looking for, this individual (Velma) turned and looked at them both and started making rude comments in spanish of course my daughter and her cousin understand spanish. She was saying that (he calling my daughers cousin a he when she was a she) looked so stupied and that my daughter was so fat that she shouldn't even be buying food she should go on a diet. also saying racist slurrs about my daughters cousin being gay. Who is this person to be judging anyone. From the information i was given about this individual is that she is here in the US on a work visa with your company but yet she is also working at a motel in Santa Rosa NM . From my experience with work visas is that you are not allowed to work at any other place but the company where you got your work visa from. So why is this this person able to continue to work and still treat people like crap when going in to your establishment. First off it is none of her business how big my daughter is which she isn't fat she is big boned and is 6 feet tall. And as far as my daughters cousin who is she to judge if she is gay or not again none of her business she is there to do a job not to judge anyone. MY daughter and her cousin didn't judge her for not being able to speak english properly. I want something done about this person. If I have to go into this store and confront her I will do just that.

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12:36 am EST

Allsups Convenience Stores customer service

This is the second time complaining to you guys about your clerks at your establishment. On 1/25 at approximately 11:55pm, my spouse and I went to purchase a beverage and from time we were ther until the time we left, this clerk was rude, especially to my spouse. I addressed her about her attitude and she proceed to being rude with me. Couldnt even make my purchase. Is this really how you treat your customers? Please let me know so we wont spend our tax dollars on piss poor service. Thank you. Oh and if havent been aware, you already have a bbb case aginst your store pertaining a previous matter similar to this. Next time is litigation.

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Contact Allsups Convenience Stores customer service

Phone number

+1 (575) 769-2311

Website

allsups.com

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