Allstate Insurance
reviews and complaints

Nov.9, 2020 Allstate policy holder Shantel Adams hit my 2018 Malibu at a Church's Chicken lot at Third and Fairway. We called 911 but the operator stated since we was on a private lot too exchange information so we did. After filing my claim I learned later that she denied hitting my car instead told adjuster Andrew Lamancusa that I hit her car. But when asked by the adjuster where my damage was according to the adjuster she replied left front but after reviewing my photos he determine she lied to him and that he would be reaching out to her about her false claims which I believe is against the law. The damage to my car is rear driver side bumper area on my car nothing else.

I thought my policy was on auto pay. It was not so I received an email no phone call. I immediately tried to contact my agent stephanie stranieri and every voicemail I tried to leave I was told her mail box was full. So saturday I kept trying by calling the 866 number and the computer kept hanging up on me because the problem was not on there pre programed questions. Later in the day I finally got ahold of someone to re-instate my policy. I was told it was terminated, I was frantic I begged them to help and was informed that it would be a day and a half before they could do anything. Monday late morning I finally got a call from my agent. I asked her for help so she informed me that the only thing she could do was to offer me a new policy I said ok then she informed me that my premium was going to be doubled because I did not qualify for any discounts... Now I missed one payment got no call from my agent now I am being told that I have t o pay double? I asked her for help and she said she would ask her underwriters... Then she gave me another phone number to contact her. Well it was tuesday night and I called her new number and asked if she was going to help me? Well no answer again and no help. I also have a renters policy with them. So not sure why I could not have help.
Well wednesday morning I called gieco insurance and they were more then happy to help me... So as far as allsate insurance probably would not back their policy and the statement that you are in good hands is so bogus I would never recommend this insurance company is just not worth it!

Under New York state law insurance companies and agents must notify policy holders 20 day prior to cancellation of coverage. Allstate and our Agent did not do so. Now we have to face a 14 day suspension of driving, $378 in fines, get another policy with a new company and pay $1, 000 more a year all due to Allstate not sending the proper notification. We have been a Platinum covered member with auto, 3 cars covered on this policy for 6 year. We also hold our Home Owners insurance with Allstate as well. I love how we have been treated poor for an error on their part. Allstate make this right, because as you say "your in good hands", we have been in bad hands with this.

Been with them 20 years. Dont know why, they have Never paid a claim. I am drawn in by their size and perceived reputation. Last straw. Lightning strike. Lost half my power, appliances and a hole in my wall. They had the nerve to ask me how old the paint on my wall is. They also want me to pay for all inspections and repairs up front. I have $25 in the bank.

On 10/20/20 one of my work vehicles, a truck and a 14' trailer, was struck by a vehicle insured by Allstate and both were totaled. It has been 8 days since the accident. I have been in contact with their claims department, sent pictures of the damage. Someone from the claims department called me today 10/28 and told me I should make a claim with my insurance company because this claim is going to take a long time. However speaking with the insured an adjustor looked at his vehicle today. In 8 days this claim should be further along than call my insurance company. Someone at Allstate should be moving this forward in the process. Instead of paying for a rental vehicle, their claims department told me to pay for a rental myself and then submit the invoice for reimbursement. I have tried to talk with a manager or supervisor but have had no luck. I don't feel I am in good hands.
The claim # [protected]

Richardson, Texas, resident Rodney Buckley struck and injured a pedestrian and caused property damage on Centennial Boulevard in Richardson, Texas, on October 19, 2020. His insurance adjustor, Majdi Madhi, at Allstate Insurance, immediately told the victim, 'So what? We don't have to deal with you. What are you going to do? Sue us? Feel free to waste your time, losers.' Despite a non-related witness, a police report, actual injury and damage to property and the fact that the irresponsible, possibly drunk/high driver Rodney Buckley admitted fault then left, Mahdi thinks there are no options for automobile assault victims covered under his company's policies. He's wrong. Feel free to call unethical, immoral company Allstate at 1-800-ALLSTATE or rude, unprofessional insurance adjustor Majdi Mahdi at his Allstate office number 210-482-4311 and tell him what you think of insurance companies who swindle, belittle and insult victims hit by his unethical, immoral, criminal company's policy holders. If you or someone you know is actually supporting corrupt company Allstate, here's a question: If their nasty, condescending, unprofessional adjustors treat victims like this - who will then file lawsuits against their policy holders - how do you think scums like Majdi Mahdi will treat you eventually?

Have been attempting to contact new agent Joseph Volpi for two days and he has not returned my attempts to talk with him.

on July 30 20 I was involved in a accident with one of your policy holder the accident happened in Montgomery Al the agent Carloyn Smith must be using Google map i would like for a local agent to review my claim because there is no way the accident was any of my fault the agent Smith said it was both drivers fault which is no way possible. The claim number is [protected] the accident report number is [protected]

Hello,
I am writing in response to the disappointment I have been experiencing in dealing with "Allstate", after 30 plus years of providing the company with my funds as a client!

I have had homeowners and vehicle insurance for many years, starting with Charlie Doty and then transferring over to Peter Stockwell. I called Allstate with integrity to report that my home would be occupied by a tenant. I was then referred to Trevor Olson (without explanation of why). Trevor explained to me that Allstate no longer provided homeowner and then proceeded to provide a quote which was extremely expensive. He did not take the time to thoroughly explain the quote, I did inquire about specifics to learn that I was not going to be covered by allstate but was basically brokered out to another insurance company. It was not until I had this conversation did I have any information regarding this new company which would be holding my policy.

I am looking to get two homes and two vehicles plus our business on one policy. I would have loved to continue doing business with Allstate although this has been disheartening to say the least. Do you not value your long time clients?

Today I received a letter from American Modern who informed me that based on my credit report that I will be charged more than average/standard. I am not receiving the best rate. I have been giving my funds to Allstate consistently for 30 plus years and find this appalling!

I called Trevor to initiate the policy yesterday despite the excessive fees. I have not heard back from him to confirm the coverage. I have not yet had tenants occupy until October 1st and would like to confirm coverage while I shop for another carrier for our multiple insurance needs.

From your "valued" client, in good hands,

Sherri Knapp

I was rear ended by an allstate insurance customer. The process to get my car repaired /rental issued has been a nightmare. I have had to call 15 times since all of this started
1) assigning claims agent that had been terminated from the company
2) taking extremely long to approve the repairs submitted by the shop. Took multiple follow ups from me.
3) issuing me a rental not equivalent to my current car.
4) cancelling the rental for no reason.
5) ending the rental before the car has been fixed.
I wish this was exaggerated but every step of the way has been extremely painful and time consuming.

In 2005 we setup our condo insurance policy through Allstate Miami Beach agent Joseph D. Conway Inc. Our condo met all requirements for discounts regarding sprinkler systems, alarms and portal fire retardant dispensers. Nothing changed over the next 14 years except for improvements on the systems. The Conway agency was made aware of all this from the start, however they did not note it on our annual applications. It was only by accident that I discovered this last fall. I discovered we had been over paying $400-600 per year for every year we've had the policy with Conway. We met with Conway in person and below are the follow-up emails:

From: [protected]@aol.com
Sent: Wednesday, November 27, 2019 1:24 PM
To: Conway, Joseph
Cc: [protected]@msn.com
Subject: [External] Fwd: All State Condo Policy St. Johns

Hi Joe,
When Willie and I met with you on November 6th, (you acknowledged that your agency was at fault) for the error on our original application, which has resulted in our being overcharged more than $6, 000.00 since 2005. The fault, you said, was with your original agent who completed and submitted the application, because she did not note that we had fire sprinklers in the apartment and the entire building. As a result, we've been overpaying hundreds of dollars each year since 2005. (This year, once the error was corrected thanks to Willie's intervention, we saved about $650.00)
You called St. Johns while we were in the office and asked for a retroactive credit. You warned us that it would probably be denied initially, but said you would take it up the ladder to higher and higher authorities. And then, you said you'd get back to us. So, I was very disappointed to receive this "form letter" email - addressed to me but sent to Willie - from Elba Granja. Willie and I had been expecting to hear back from you directly. And given the circumstances, I would think that any correspondence from your office at this point would be accurate - since inaccuracy in the past has led to the problem we're dealing with right now.
We assume that you are still "taking it up the ladder" and that something will ultimately be done to rectify this situation. We definitely expect some level of credit from St. John's and/or Allstate for this costly error.
Please give us an update yourself, as promised. We look forward to hearing from you as soon as possible. In the meantime, have a nice Thanksgiving!
Best,
Sheila Quinlin

Conway Reply:
Conway, Joseph

On 08/04/20 I filed a Homeowner Policy Claim due to damage for windstorm in Rhode Island. Claim # 0595465816.

I had abutting property tree/limbs/branches go into my property. This has landed on covered outside storage area as well as landscaped area.

I was contacted by claims adjustor and told that I have a $500 deductible and she was going to factor in funds for cleanup and removal. My policy does reflect covering claim for damage to outside covered structures with a $500 deductible.

Then both the claims adjustor Gisella Wong and her supervisor Ashley Ripple continually upset me causing me illness by continuing changing back and forth as to coverage; calling family members saying there was no coverage; then, finally, closing the case without my knowledge and/or consent.

I find this behavior not only unprofessional and unethical but egregious.

I am a 66 year old senior currently undergoing cancer treatment and they actually made me sick; Ashley was so bad on the phone by asking me questions then continually talking over me becoming confrontational that I had to hang up.

I believe that Ashley Ripple purposefully cancelled the claim.

Please help me with this.

[protected]@gmail.com

R/sir, your claime dept. Gave me above claim no. And repair estimate too. Later they denied claim. Why?
Exident happend near s. Carrier pkwy & west chester corner
Itook right turn on s. Carrier pkwy — after going half block your clint hit my car at driver side. I was on front and she was behind me, suppose tobe she has to watch my car.
Allstate claim hanger favor your clint! Why?
I am a old man & having only one car, as I repaired my car through my insurance.
So, please re-open above claim & give me justice, otherwise, I am thinking to complaint to state consumer department.
Waiting for your kind response,
Thanking you sir,
Yours very truly,
Kanti patel

Allstate is still billing my flood insurance to a mortgage company that I haven't done business with for ten years, my mortgage has been paid off for three years! I told them in person last year to bill me and not them. They do not care.

I requested last year on numerous occasions that allstate switch my agent from the lying incompetent boob that is currently not representing my interests to one that will at least make an effort... They have absolutely refused.

I purchased a whole life policy from allstate for my daughter one day prior to her 18th birthday. The salesmanb failed to inform me that she would be listed as a smoker and pay smoker rates for ten years and if we waited one day that she would pay the smaller non smoker rate. When they finally informed me that she was listed as a smoker I told the agent to fix it. He did absolutely nothing! It took three complaints to the state insurance commisioner to make them act, and even then they refused to apply the correct rate.

My advice; please never look to allstate for your insurance needs!

We have had a collection filed against us for homeowners insurance that was paid from escrow via our mortgage company. We had multiple communications with our agent over the course of many months to get this corrected. Our agent is incompetent and we will be looking for a new insurance company but first we'd like to give allstate a chance at the corporate level to correct this. There is no way to contact corporate. They refer you back to the agent that caused the problem to begin with.

I took over from my husband, getting insurance on our real property and chattels last year. I downloaded the app, removed the easy pay because the bank info was changed. I added a new credit card. I had no idea that by taking off the old checking account number and adding my credit card, took me off "easy pay" and I was charged 39 plus dollars. This made absolutely NO SENSE to me as I always pay in full prior to due date.. I get on the chat line last week and was told there would be absolutely no reimbursement of that $39. It is policy she said. I have to ask, how stupid is this policy for people like me who pay in full. And one more thing. I get a notice on my app saying that my policy may be cancelled due to the $39.86 being past due. I immediately paid that, was charged another 3 dollars and contacted my agent. His hands are tied. I think the powers that be had better get together and fix this unfair "policy". There is no place on the app saying anything about a charge for removing a bank account. My credit card is there and registered. I am asking for reimbursement of that $39.86. We have been excellent customers and always pay on time. I reached out to Allstate's complaint department only to be told no reimbursement because it was my fault!. I would appreciate a positive resolution to this dilemma and a policy update to prevent precious time being wasted both with the agency and the consumer. Allstate should be mandated to inform clients of a charge on their app. If it were not for my Allstate agent I would have left them by now. We are veterans, seniors and on fixed incomes.