Allstate Insurance
reviews and complaints

The WORST customer service I have ever had in my life. No one could answer my questions. They kept transferring me. I would be disconnected and have to call back. No one would/could put me on the phone with someone who could help me. Dogs barking, kids in the background. Reading scripts that had nothing to do with why I called. Heavy accents, I had to keep asking them to speak slowly. Kept referring me to the App. Now, if the App could help, I wouldn't have to call. I cancelled auto policy after 5 months of bull.

Allstate has gone downhill. Enter at your own risk.

I am David Stoeckl, a customer of Allstate insurance. Policy Number [protected]. My wife is Amy Young-Stoeckl. We have our home, three cars and a motor home insured with Allstate. We have been customers for around 2-3 years. Our agent is Matt Elwood, 707 E, Front St. in Port Angeles, WA 98362.
My complaint concerns coverage of one of my vehicles that I recently learned was mistakenly added to the policy by my agent. In late 2021, we added a 1998 Volkswagen Beetle to the policy. The car is owned by our son, Kyler Young. Kyler is not yet fully licensed and has only his driving permit. Also, Kyler, an adult of 24, is the sole owner of the vehicle.
We called to insure the VW. The agent added it to our policy, so we have been paying for coverage since 2021.

Last week, we called to add another car, owned by our daughter. The vehicle is solely in her name. We were told by the agent that they could not cover the vehicle because it was not in my name nor Amy's. I argued that we had the exact same circumstance with Kyler's car and that they insured that one. The agent responded that that was a mistake and they should not have covered Kyler's car. The only option for them was to create a new policy for our daughter, or for my name or Amy's to be added to the vehicle title. They also stated repeatedly that if the VW had had a collision, that Allstate would not have covered any damages. This was stated by both Mr. Elwood and his underling.
Thus, I questioned Mr. Elwood about charging me for bogus coverage since 2021. His only answer was that they told us twice the month before Kyler's car was covered, that it could not be covered. That argument is beyond ridiculous in two ways.

First, I have no recollection of him telling me this. Why would he have stated that before we were seeking coverage? For that matter, Mr. Elwood could have told us that 100 times, and it wouldn't matter if we did not understand what he was saying and in good faith still requested the auto coverage, which they happily added. The burden of accountability for proper coverage lies with the agent, not the customer. We did not underhandedly fool Mr. Elwood's agency into covering the Volkswagen.

Second, he's claiming that he told us and our response was, "That's fine. Add the bug even if Allstate won't cover it after a collision or accident." Why would anyone say that?

So, we've been paying for non-coverage for the VW since 2021. I asked Mr. Elwood if we would be reimbursed or refunded for that coverage and he repeatedly said we would not be refunded. Hence, Allstate has been stealing from us for around a year and a half. Even worse, you're still stealing from us.

I spoke with Mr. Elwood last week. I just checked my Allstate App tonight and see that the VW is still on the policy. Allstate is still charging me for a vehicle that my agent said will not be covered if an accident occurs. My only relief is that no accidents did occur during that period of time.

I've been very pleased with Allstate up until now, but am compelled to search for another insurance coverage if this cannot be resolved. You should have my contact information.
Respectfully, David Stoeckl, Sequim, WA

This claim was ongoing from summer of 2022 to December 2022. Adjusters; Natasha Sabb, Coline Doughtery, and Chris Thompkins. As I was advised by these above all conversations are recorded. As it was a water claim, Mrs Sabb called A 1 restoration who spent one day to demo the affected area and 3 day use of fans. Sabb advised to start work then days later to stop. Mrs. Sabb was rude in her telephone conversations with Mrs Radford as well as Mr Lewis who I hired to restore the living area. It was noted that when A1, who was called by Mrs Sabb, completed the demo in removing the base board had famaged the panelling on the walls and in taking up a transition strip between the den and kitchen and tore the kitchen vinyl. The adjuster as well as the local agent were made aware if this and advised to replace it. When the work was completed I paid Mr Lewis. When talking to Mrs Sabb and Mrs. Doughtery, both said Allstate would be paying "NO MORE". I contacted Chris Thompkins and made him aware of the situation and explained it step by step. This was about 10 days before Christmas, Mr. Thompkins advised he would check into it and get back with myself and Mrs. Radford in a day or two. Amount still owed for the labor and materials is about $2400. Mr. Thompkins has yet to contact either myself or Mrs. Radford. You may pull me up on Facebook, Bobby Clark in Fitzgerald, GA. I have owned a Sears Retail Dealer Store, Store #3255, Owner of Clark Construction Co. Ga/ Presidential Contractor License # A104333, Owner of Clark Rental Properties and in the past an Insurance Property & Casualty License. During the same time from 1974 to 2001 I was a Ga State Trooper, in short I have dealt with the public in many ways and at 67 years old enjoyed a good life. My personal home is insured through Allstate Policy #[protected]. As well as others in Tifton Ga, Valdosta, GA, and others in Fitzgerald, GA and in Social Circle, Ga. I hope the Good Hands People dont let me down. I look forward to hearing from you soon.

12.24.2022 Burst pipes in the home caused flooding in the upstairs bathroom after they froze. The home was alone for a few days after the death of a grandfather forced homeowners to travel cross country. As soon as neighbors observed the home had water running out of the garage they shut off the main. After traveling back by car for 24 hours Homeowner filled out an online claim.

His claim was not accepted as he had not known that he had to leave the heat on when he left the house. He never received the homeowner's insurance paperwork as it was not mailed to his property but to his parent's home thousands of miles away. When the homeowner called a plumber after the All-State Adjustor instructed him to do so and there was a person that was coming to fix the property. They did not get back to the homeowner until several days later because they were checking for asbestos. Once the homeowner realized he was not getting any callbacks he called and was told his claim had been denied and the case was closed. In the meantime, mold has covered the ceiling of the garage.

When the homeowner's mother called the manager for the claim she questioned if it would have really made a difference if the homeowner had received the policy or not. The homeowner's mother stated that it was very convenient for All-State to deny a claim without having explained the policy or sat down with the parties so questions could be asked about exceptions to the policy.

I try to reach agent kennth worthy july 2021 discuss why deductible 5k he never responded I had 2nd water claim feb 2022 still no contact oct received non renewal notice still no contact dec 13 cancelled no one to explain high deductible still try getting settlements from 2nd claim 3adjustors assigned they get fired you have start over again I had home invasion 11/05/2022 adjustor ask me why I didn't killed along with partner he was fired new adjustor claim stolen and damaged items can't be on same content need another adjustor they are separate incidents no agent to advise sent 3rd party to investigate month later I run airbnb so I recovered damage and stolen 3rd party stay less 20 min take 2pics I had already sent proof 3times over all adjustor dane busick new adjustor all he do deny 2 and 3 claim I had to send obituary video of police ambulance then asked why I was spared then new adjustor try to make me start over I was charged 15k deductible less one yr still no settlement [protected] first claim leak never fixed results 2nd claim non renewable now home evasion now I am red flaged ins fraud excessive claimd 65yr old own home need help 5459 forest pines 30058 [protected] cell

I'm a car dealer. When my customers use Allstate, I am required to keep a copy of their binder in their jacket. I called Allstate to ask for a binder to be emailed to me - I'm the listed lien holder, so I have an interest in the vehicle - and the agent said they were not allowed to send a binder to the lien holder. I told them that this can't be true because I have binders for every vehicle that I collect payments on. The agent said have a nice day and hung up. I've called back twice and asked to speak to a supervisor. The first time, the agent said the managers are in a meeting and that someone would call me back. No one did. After a few days, I talked to an agent who said under no circumstances will they transfer me to a manager. This time, the story was that the manager is supposed to call me back. These are two conflicting stories. The end result is that I cannot speak to a supervisor or manager. I usually refer customers to Allstate because they answer quickly, but I won't be doing that anymore.

Date 1/9/2023

Warranty Claim number [protected]

Wife’s Sam’s Club # 101 42230 [protected]

Name Linda Roberts [protected]

Email address [protected]@yahoo.com

alternate email lroberts2.elmore.rr.com (and not [protected]@elmore.re.com)

(refer to attached)

We bought a 3 camera/base unit set. One of the cameras stopped working. We did everything to get it to work… swapped out the battery, swapped out the electrical cable, removed and re-added and nothing worked. We finally resolved that the camera was broken.

We usually buy a warranty when purchasing items and only had to file on one product. As in the past, we expected this process to go smoothly and be resolved within a couple weeks. We started this in September of 2022 and the only progress we have made is that we went from “you will be contacted within 3 to 5 days” to (Sam’s representative involved) “you will be contacted within 48 hours”. We even got a “this will be resolved and you will be contacted within the hour.” That was a week ago.

I am asking Sam’s Club for help me with this.

History

Started the claim process with AllState Protection Plan last mid Sept 2022.

Called [protected], giving them what they wanted and was told that a text will be sent (in the next 3 to 5 days) for additional information.

After each 8 to 10 days, I would call and have to repeat the whole process and was told that text would be sent in the next 3 to 5 days. This went on for several weeks.

Nov 2022, Called them and they told us the email we have ends in re.com. We told then that it ends in rr.com. We tried to go in and fix it, but there is no way to do this. We called them about this and they said they will look into it and will get back to us in 3 to 5 days.

Friday, Dec 30, 2022 @ 10:30am. Called Sam’s [protected] for help in this matter. He (Dan) called them and then stay on the line while we go thru the whole thing again. Per request, we sent them a picture of the sales slip showing the purchase and the purchased warranty. We also, I thought, got the email straightened out.

When they hung up, Dan came back on the line and said that if this is not resolved in 48 hours, to Sam’s call back.

Saturday, Dec 31, 2022 @ 3:42pm. They emailed stating that they got the info we sent and ‘finally’ gave us a warranty claim number . But then said that it was registered to a different email [protected]@elmore.re.com.

Sunday, Jan 1, 2023 @ 5:33pm. They emailed stating that they got all the info and to call a different phone number [protected] in order to assist with the possible resolution.

Monday, Jan 2, 2023 @ 10:30am. Called the new number and was told it will take 48 hours to resolve this issue. I asked to talk to a supervisor, who said that he has to call the ‘pacific office’ and they don’t open for another 1/2 hour. That someone WILL be getting back to us within the hour. Today is Sunday, Jan 8th and we are still waiting.

Sunday, 1/8/[protected]@ 6:30pm. Call to find out the status of this claim. He told me that the last entry states “this is under review and will be resolved in 48 hours”

Could someone… Please… help me to resolve this.

David Mostats [protected] [protected]@yahoo.com

55Camden Trail, Wetumpka, AL. 36093

Thank you

David Mostats

Allstate’s “Mayhem” commercials are exceedingly violent and upsetting in which everyday individuals are portrayed being involved in catastrophic automobile accidents instigated by a fictional, menacing character named “Mayhem.” Mayhem is portrayed by an actor who appears in a disheveled state often wearing bandages and torn clothing to mimic and reinforce what someone might look like if involved in a car crash. The unassuming passengers appear terrified that an accident is lurking nearby thanks to the efforts of “Mayhem.” Mayhem laughs sarcastically in the aftermath of the accident while brushing off the dust and debris making the company’s pitch. The verbiage isn’t to encourage safe driving habits but only to purchase Allstate insurance. I find it hard to believe that a major insurance provider would stoop to such cheap theatrics without taking into consideration that viewers include impressionable children who may try to mimic these incidents. When my grandchildren are at my house watching TV I either change channels or try to explain appearances of “Mayhem” when these commercials air and that what they’re seeing isn’t real but make believe. Still, these commercials depict and condone violence in an already violent world. We don’t need more violence to terrify young children and pressure potential customers to purchase insurance that relies on scare tactics.

I filed a claim on November 2022 for a critical illness claim. My wife has lupus. The website claims it pays 100% or 15000 dollars for a verified claim. After submitting a lot of paperwork we were approved for 3750 dollars. I questioned the shortage. I was told back in 2015 they only paid 25% on that claim. Their reasoning was that Lupus wasn't considered a serious illness. I didn't turn this claim in until 2022. They said they back dated the payment to 2015 rates.On their website it clearly states lupus is paid at 100% .

Allstate is the parent company to National General and National General unjustly denied our claim. We paid for a full year for National General Insurance for our RV and our Jeep. This past spring, we were in a very bad storm. Water got into our RV bays which were full of our belongings since we were living in our RV full time and everything got wet. Unfortunately we didn't notice for a little over two weeks (we were using the bays for storage and we didn't open them up very often) and when I opened up the bays, there was standing water and most of the boxes were wet / damp because they had been soaking up the water and moisture. Several items were moldy (black mold) and everything in the two bays had a very bad mildew smell. I filed a claim and we had nothing but problems dealing with National General. An adjustor was supposed to have come out to look at the damage but then he was canceled by someone at National General. Then, the claims rep I was dealing with told me that I needed to take photos of everything and make a list of all of the items that were damaged since the inspector / adjustor wasn't coming out. It took me three days to do that because I have asthma and had a hard time being around the mold / mildew so I could only do so much especially since I had previously been exposed to all of the mold and mildew when I was trying to dry everything out on the hood of our car since we were in an RV park at the time. Then... the claims rep I was working with left and someone else took over. This new guy gave me the runaround for the next couple of months. I would have to call and email several times before he would get back to me. Several time I got a message that he was out of the office and wouldn't be back until the following Tuesday. I don't know if he was full time or part time but he usually was not available on Fridays, Saturdays, Sundays or Mondays but one time it took him three weeks to get back with me. I would get excuse after excuse as to what was taking so long with our claim. The final excuse was that he had been working on the claims from the hurricane in Florida (months after our claim had been filed with National General). I never got an answer as to why he was not working on claims in the order the came in. I had stressed the importance repeatedly that we needed to get this taken care of ASAP because we needed to dispose of the moldy / mildew items because both my husband and I had asthma but he didn't seem to care. Finally, about three months after the first inspector / adjustor was supposed to have come out, they scheduled someone else to come out. Then, we did not hear from National General again and I was back to calling and emailing to find out what was going on just to be told by a supervisor that our claim was denied because there was no "impact damage". I never had said that there was and National General knew that there was no "impact damage" from day one when I filed the claim when they had asked if there was any damage to the RV and I said no. In the denial letter that we finally got a month later after I had spoken to the supervisor, there is some incorrect information and the rep. said that the damage was "most likely" due to wear and tear and / or lack of maintenance. It was a 3 year old RV that was in excellent condition. We had been in several storms before and after this particular storm and no water had entered the bays during those storms. We had also washed and had the RV washed several times and no water had entered those bays. My husband even tested the doors by spraying water around the edges and no water got into the bays so there is no way it was because of wear and tear / lack of maintenance. If that were the case, then water would have gotten inside those two bays every time they came in contact with water and they did not. That night of the big storm (there were power outages, trees were down, the cell phone towers were damaged, etc.), those two bays had zero protection from the strong winds and rain that night. There was approx. $8,000 worth of damage and they justly denied their claim and made things up in the denial letter not to mention making us keep moldy / mildew items for over 6 months! Because black mold was involved, this should have been a priority to National General but there was absolutely no concern by the rep, his supervisor, etc. and again, this was unjustly denied because there was nothing wrong with the compartment doors and or seals so this had nothing to do with wear and tear or lack of maintenance as National General claimed.

On about 12/16/22 I was getting insurance quote and told the exactly what I needed and they got my bank info then sent documents online for coverage. Some of the coverage I requested was not in there. When I called them I was told it would be more to add that coverage and I told them I wouldn't pay more and to cancel the purchase. Today (12/16/22) $596.32 was taken from my bank account after I was assured by Jessica Cross this was canceled. Another agency looked and said it was canceled. This was with Darren Cross insurance [protected]. Policy was #[protected] with Allstate.

I file a claim with Allstate back in11/26/2021 on accident on my car I taking my car to the deal ship on other problems when they noticed my air bag had been inflated my car has been in the shop on the 10/17/2022 nothing but the run round and refuse to fixing my car here is12/15/2022 now has to look for another insurance this is a auto insurance problem.

After my policy was in place with All State for two months with payments, I received a call from the Owner Agent "OA" (Alex Weickardt) that his employee ("Aleisha Whitmore") that handled my policy set up had left the company abruptly and documents I authorized to and submitted by email to Aleisha as verification of insurance were no longer accessible because they were unable to get into her email. I resubmitted the requested documentation multiple times to the Owner Agent A. Weickardt and his new employee James Taylor and requested and authorized them to speak/deal directly with my previous insurer State Farm. We did multiple three way calls with State Farm and were advised that Allstate needed to request the information in writing from the corporate office which I granted Owner Agent Weickardt the authority to do so.

More than a month later, State Farm contacted me to confirm that a request was made for my information and I again authorize a copy of my verification of insurance to released to Allstate. It took State Farm more than a month to submit the information to Allstate. In that time, I was making payments to Allstate for insurance.

Randomly, I received a refund check and termination letter. I called Owner Agent Weickardt and spoke multiple times with him and James Taylor about the refund. They advised me not to worry they would follow up the termination of my policy and get the information from State Farm submitted. I contacted State Farm to follow up and found out that Owner Agent Weickardt did not request the information timely and it showed I was terminated and policy was lapsed. I have records of repeated calls and emails to follow up with Allstate. I was able to research that in this same month they issued the refund and termination, Allstate did an national price increase. I was then offered to reinstate my policy, but a higher rate than what I was paying. I was furious.

Owner Agent Weickardt offered to reinstate me and made excuses about the delay in requesting the information from State Farm and agreed to pay part of the premium himself while he tried to clear up the document issue with corporate. I received an temporary policy which he paid on two months. I called him weekly to find out an update and he never gave me a resolution. He advised me to get another carrier to insure me, but because of the lapse he created, I could not.

At this point, I attempted to go back to State Farm and now they want double because of the lapse as well. I think it's fraud that they are trying to cancel policies with lower rates for "documentation" issues only to get you to reinstate at a higher rate.

Hi. My parents have been Allstate customers since before I was alive. Today, 12-13-22, I came home from work to find my mother very upset following multiple interactions with someone at your Memphis TN branch named "Toya." Toya apparently yelled at my mother and belittled her during their conversation, and insinuated she was stupid. My mother is retired, a recent widow, and recovering from multiple major medical procedures. There has been some financial upheaval following my fathers death as you may well imagine, and some further issues with people stealing from her. I do NOT appreciate your employee treating her this way and would like very much to file the strongest possible complaint. It is clear to me from the limited amount I have heard of this issue, that "Toya" does not have the skill set to be talking to people. Perhaps she would be better suited to work elsewhere.

I had a large hail storm hit my area a few months ago, knocking tons of granules off my roof. After having a roofer come inspect the damage and confirm my roof needs to be replaced, allstate sent out some one else to inspect the roof as well, who agreed with my roofer that there was considerable hail damage and it needs to be replaced. Now the internal adjuster, who has only ever seen pictures of my house and the damage, is telling me that I don’t have hail damage on my roof and it’s not being covered! I even went so far as to talk with her manager to at least have someone admit that it could be an error because she only reviewed the pictures and didn’t personally inspect my roof, and they told me they will not send anyone else out and that I don’t have damage that is covered! All this when I also brought up that others in my neighborhood have had roofs replaced from this same storm, and at least one I know of also has allstate!

This company has turned to denying legitimate claims just to save a few bucks. It’s ridiculous.

To Whom It May Concern:

Recently, I visited the Ainslie Loverde Insurance Services, Inc location at 1820 N. Main St. in Salinas to follow up on a Home Policy. I came to the office to make a payment in person, because the policy was due to expire and no renewal notice was mailed out to the property address. The office network system was down that day. I was told it would be okay to make payment with a check and that the policy declaration would be mailed to the property address, since the printers were offline due to the network issues.

Today (Friday, 12/09/2022), I walked into the office at the Salinas location to follow up on the Home Policy renewal and ask for a hard copy of the policy declaration. The Sales Manager, Jose Urquizo [protected]@allstate.com CA LIC #0K50925 was unprofessional, raised his voice and threatened not to provide any services, because he felt I was being uncooperative in answering his questions. Mr. Urquizo, you need to learn to listen to your customer as they are trying to explain the situation and provide you with background information to make your job easier. You need to treat people with respect and dignity and not like second class citizens. Your attitude was uncalled for and unnecessary. The problem at hand could have been better handled by a less senior person in your office. Next time, don’t offer to help if you are unwilling to listen. You made me waste my valuable time and gasoline. I was simply trying to resolve the matter in person, which I thought would be easier, but instead I had to deal with a rude person behind the desk unwilling to render professional services for which I’m paying and which are the source of his employment. In retrospect, I could have much more easily taken care of this issue online and avoided this unnecessary conflict.

Oct 18, 2022. An allstate-insured driver was leaving a storage unit. He drove to the exit of a large parking lot. At the exit, he entered traffic when the on-coming traffic had a green light and my wife roxanne was 2 seconds (44 yards) away. In two seconds, he crossed two lanes and hit my wife's car in its side. The adjuster said that his movement was the "proximate" cause of the accident. My wife was traveling at about 45 mph (that's 22 yards per second). She did not see the truck's first second of movement. Her attention was on the lane ahead, the traffic light, and a third vehicle on her right at a red light signaling a right turn. When she saw the truck, there was no time to avoid it. The adjuster said that she failed to "look out" and failed "to take evasive action". For the $4,000 damage estimate, she said allstate would pay nothing. The adjuster did not talk to the policeman, did not talk to the allstate insured, did not estimate the damage, and did not visit the scene before she denied the claim. This is claim [protected]. Following is our statement to allstate:

Roxanne was driving south on shallowford road. Shallowford road turns into country club at a traffic light where steyer’s ferry intersects.

The traffic light is visible from a distance. Roxanne saw that it was red and reduced speed.

After a few seconds, roxanne noticed that the light was green and sped back up.

Her attention was drawn to the traffic light and to an automobile stopped at the light (on steyer’s ferry) on her right side.

She did not notice the delacruz truck enter country club road on her left side. It entered the street from a parking lot that was part of a storage unit complex.

She first saw the truck in her peripheral vision.

The truck crossed two lanes before hitting the side of roxanne’s car.

It is unclear whether mr. Delacruz was attempting to pull-in in front of roxanne or behind her.

The light at the intersection has 3 sides (there is no light for traffic in and out of the parking lot).

I heard mr. Delacruz say that the light had just turned. It would be interesting to know what color he saw the light to be when he began his entrance on to country club. The only side of the three sided light that is visible to vehicles leaving the parking lot is the south side of the light. If it were green, mr. Delacruz may have thought that he was free to go; but actually, the green light was for north and south traffic and roxanne was going south.

The automobile that was stopped at steyer’s ferry waited for roxanne to pass. That automobile also had the right of way over the delacruz vehicle. So the delacruz vehicle actually had the 3rd right of way.

There was no evidence that mr. Delacruz tried to stop or tap his brakes – either one of which would have negated the accident.

Roxanne does not know her exact speed. The street is marked as 45 mph (even though the police report has it as 35 mph).

I asked the policeman if he were going to write a ticket. He said no. He said “I know what happened.” I think mrs. Delacruz scared him out of writing her husband a ticket. She seemed hyper after the accident. She yelled at roxanne “don’t you know how to drive?”. And she slammed roxanne’s car door against her before roxanne could get out of her car.

We havn’t locked our home doors in 25 years, but we do now.

I was in a minor fender bender with an Allstate client. Other the of us shared information with each other and left the scene. I posted the pictures, video and reported to my insurance company (non Allstate) to have this issue resolved. Both Insurance companies have agreed that it was Allstates responsibility to fix my vehicle however after 5 attempts to reach the Allstate adjuster/investigator there has been no resolution. I left my name,number and claim number to a voice mail that says my call would be returned by 5:00pm the same day w no responses. Very unprofessional.

I have been an Allstate customer in good standing for many years now.

On October 24, 2022 I incurred an unavoidable loss when another driver ran a stop sign and struck my vehicle.

A claim was immediately filed with Allstate. I promptly received a letter from Allstate acknowledging the claim, stating "Losses are always difficult, but please be assured that we will work to resolve your claim quickly and fairly." This was code for "Let the games begin!".

Allstate has toyed with this claim for the past 5 weeks, and now is refusing full payment for the repairs. Allstate has been very difficult to communicate with during this period. Calls to the claims rep go unanswered, voicemail is full so can't leave a message, and the Allstate website often fails to access my claim, displaying a screen indicating they are experiencing issues.

Multiple phone calls and emails to my representative have failed to yield any results, other than the continued "run-around" treatment from Allstate. I'm told that I will need to sue them for breach of contract in order to be reimbursed in whole for my loss

AllState say that if you drive 100+ miles in a month and have good driving habits, according to the DriveWise Apps tracking, you will receive a discount on your insurance bill. In order to receive this you have to install the DriveWise app, now in the apps information it claims it will auto detect trips as long as you've agreed to this when signing up. However, the app continuously logs you out and DOESNT record trips. we have notified them repeatedly of this and they have done nothing, the wont even give us credit for this. In the time we've had them, every discount month they have some reason we didn't meet the requirements. I have speedometer app I use for my vehicle and it shows ALL the trips I make. I am to the point I believe that AllState's app does this so they don't have to provide the discount. Unfortunately with them refusing to do anything, we've become very dissatisfied and have even told them so. we will be leaving them as soon as we can.