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4.2 2090 Reviews

Allstate Insurance Complaints Summary

82 Resolved
402 Unresolved
Our verdict: With Allstate Insurance's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Allstate Insurance reviews & complaints 491

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6:17 pm EST

Allstate Insurance ridiculous price hikes

I placed my son who attends and uses public transportation daily to attend university full time and the same public transportation to get to his part time job in the city on our policy. He drives our car maybe once or twice a month to go to the mall three blocks from home. My rates were increased by 800% after a 5mph bumper to bumper accident where my son was hit from behind after changing lanes with zero damage to our car. Can any of your Allstate CEO's afford to pay $4, 000.00 premiums every six months on two used cars worth less than that? 'Good Hand's'

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pobarjenkins
Minneapolis, US
Nov 10, 2017 3:36 am EST
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You may want to get quotes from other insurance companies to see if your premiums can be reduced.

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4:44 am EST

Allstate Insurance never use them

I have been with them for more than 7 years and had nothing to complain about. Probably, because I had no problems with them until I got into a car accident.
They refused to help me saying that I hadn't paid for an insurance and hung up on me. But I actually aid one week before this rude conversation. My license was taken away and now I'm in the process of returning it. They caused me more problems than I had on that day and I hate them for this.

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9:03 am EDT

Allstate Insurance phone solicitation

We just received 2 phone calls from someone who said their name is Jeff Roberts calling from Allstate to discuss employee benefits with the president of our company. When informed that the president was not available he became rude and confrontational, then just hung up the phone. A moment later he called back to harass us one more time and again rudely hung up the phone. These 2 phone calls originated from the following phone number, [protected]. I then placed a call to him to ask him to stop calling our office, to which he responded by challenging me to a fight and rhetorically asking "what was I going to do about it". We then got into a loud, curse filled screaming match that ended when I told him I was going to report him to Allstate customer Service.

My wife and I, who by the way is the president of our company, have had our home and auto insurance with Allstate for about 30 years and might have considered Allstate for business insurance, but not now. In fact, if we don't get satisfaction from this complaint, we will be cancelling our home and auto insurance and taking our business to a company that does not tolerate customer abuse by it's employees or representatives.

My name is Peter Stoddard. My home phone number is [protected] and my office phone number is [protected]. My e-mail address is [protected]@creativecablingsolutions.com. Our Auto Insurance policy number is [protected], Home policy is [protected].

I look forward to hearing from someone on this matter.

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10:19 am EDT
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Allstate Insurance insurance policy cancellation

I requested that my Auto Insurance policy be cancelled effective 09/01/2017. My Allstate insurance agent responded stating that the policy would be cancelled effective 09/01/2017. To date, Allstate continues to take money from our checking account and our agent has failed to cancel the policy or issue a refund.

I have contacted the insurance agent concerning this issue and am awaiting updated information.

Insurance companies are so keen to take your money but cancelling a policy and refunding monies owed to their customers is not a priority for them. Shame.

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VXan
, US
Nov 16, 2017 10:32 am EST

Have your bank put a stop payment on ALL State or just close the account and open a new one. It's a bit of a pain but it will stop them from billing you. Also contact the corporate office or reach out to the CEO of the company.

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8:55 am EDT

Allstate Insurance decision on a collision

Claim # [protected]
We were struck by another vehicle in the parking lot of the Dulles Expo Center in Virginia on Sunday, October 8th. The situation was that we pulled into the parking lot near one of the entrances to the building. Two cars were parked near the entrance in our lane for an obviously large event. We sat in our car for several minutes thinking that the cars would move. However, no one was in the cars, so we pulled around them. Once we were in the other lane, we had to slow almost to a stop to maneuver our car away from the curb to keep from bumping the curb. While we were in that process, a woman driving from behind hit us in the rear drivers side door. She did not stop immediately which pushed our car a bit side ways and forward. She immediately backed her car up after the collision, so that we weren't able to get pictures of exactly what happened. We did not move our car so that we could at least show where we were. We called the police. They came but would not do an official report because this happened on private property. We let Allstate know of the situation with full faith that we would be taken care of. However, that has not been the case. I was told on the phone by Kelsey Minor before an official decision was made that it would appear from where our car was struck that the fault would lie with the other driver. Kelsey did not ask me questions when we talked on the phone, even though I was in the car. She asked my husband minimal questions as well. We did send her pictures, which if I had known the problems we would be having, I would e known to take more pictures from different angles. We are now being told that Allstate will not subrogate to get our money back because of two things: 1. Because my husband pulled around a car in a parking lot. 2. Because the other driver is saying she was already there.
I was there and I can tell you that if we had not pulled around the parked vehicles in front of us that we would've been sitting there for possibly hours. I cannot believe that ALLSTATE can't use common sense in this part of the situation. Secondly, the other driver was most definitely NOT already there. I can't even see how that's not obvious from the pictures and damage to our car. We hope and fully expect this to be re-evaluated. I'm happy to answer more questions and so is my husband. I actually have more pictures as well, but felt that they were too many to send to Kelsey, so I tried to pick the ones I thought best. I would appreciate your reply to let me know what ALLSTATE will be doing next. Thank you.
Angela Stewart

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12:14 pm EDT
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Allstate Insurance claim # [protected]

Request to compensate for the loss of 4 Wheels (RIMs/RAMs)

Dear Sir or Madam,

Four wheels were stolen on 9/23/2017. As I need car to commute for work, I repaired it by myself using my spare wheels to install tires, sensor and do alignment to be able to drive. The repair bill was submitted on 9/25/2017 specifically pointing out that the price for RIMs were excluded. On 9/28/2017, the payment was made and not including for wheels. Wheels estimate were submitted on 9/25/2017. On 9/28/2017, after talking to agent, to appraise the value of wheels, invoice was required to process. So, I went to dealer, the invoice for 4 wheels was submitted on the same day evening. I received the call the next day that someone would process within 3-5 business days. I made oversea trip and I came back on 10/11, I realized no progress has been made. So, I posted the message again on 10/15, 10/17. Someone called me on 10/23 that the adjuster would call me within 12-24 hours. On 10/26/, I called and checked someone from allstate, the claim was closed. I've submitted all the required documents and estimate asked for evaluating the value for 4 wheels. I haven't bought the wheels yet, as It has been used for 4 and 1/2 years and how much adjuster will adjust the value of the four wheels. I submitted the dealer invoice as requested and asked to appraise the value for the loss of 4 wheels. Could someone please look into the claim process to see that the loss for 4 wheels hasn't been compensated yet? If you need further document or evidence, please contact me. The required documents are in AllState's database.

Thanks for your time.

Sincerely,

San Htun, Policy Holder since 2009
Policy # [protected]
9629 Milestone Way
College Park, MD 20740
Cell : [protected]

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pobarjenkins
Minneapolis, US
Oct 26, 2017 4:25 pm EDT
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You will need to contact Allstate directly.

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8:35 pm EDT
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Allstate Insurance not being able to file a claim

I called my agent about my small screened porch dis attaching from the the house foundation. William kosik deny me for a claim. On my home policy #[protected] this is cover, i can not understand why still even with his explaining his reason. My rates are have gong up even out filing any claim. With this mind i need to file claim for tuck pointing the stone keep falling down each day and my windon
need to be replace about 10 up them are cannot be open fro the reason they are off track.
P.S.
All want is to have a safe house for me, my wife and the grand kids so the porch does not fall when they are playing on it, playing around the house without any stone or brick fall on them and if they are by the window they do not fall out.

Reason i am send this complaint is so all-state and myself will not be suit.

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11:59 am EDT
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Allstate Insurance flood insurance

On 8/29/17 our home flooded in orange tx. The first adjuster came out on 9/10/17. Then he contacted me for a second inspection on the 19th. On the 25th I contacted him for the status to which he replied it would be finished and submitted by that Thursday.
Then on Oct 2nd I'm contacted by a new adjuster named Kevin young who said I had to start process all over again. He came out and took an hour an a half. Now the 11th of October he wants receipts for our flooring cabinets etc. Allstate does not want to pay flood claims.

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12:12 pm EDT
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Allstate Insurance claim not completed

I was rear ended by an Allstate customer at the beginning of September. My car had no prior damage and had not been in an accident before. Allstate issued a covered amount based on the pictures, but when my mechanic removed the bumper, he found more damage. It took Allstate over a week to go look at it and then they declared the damage to be manufacturers defects. My mechanic stated that he did not believe this to be the case. I had someone else go out and they said the same as before. Now my car will not be restored to how it was before I was hit. The man driving had a big pit bull dog on his lap and was very distracted. He almost drove into the side of me and then pulled in behind me and accelerated very hard. I was in pain for over 3 days afterward. When I got out of the car, his car was resting on my entire bumper. I had to pull into a parking space in order to check my car for damage. I do not understand why I am not getting my car back the way it was. I think my mechanic, who fixes cars every day, would know the difference between a defect and damage better than someone who just looks at cars every day. Allstate also tried to take away the rental car and leave me with nothing to drive. I want my car fixed and do not want to be taken advantage of when this was not my fault.

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Kris Benavides
, US
Dec 06, 2017 8:23 am EST
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My daughter was rear ended by an All State customer on 11/14/17. All State never contacted me. I’ve had to call and call them. They’ve changed claims adjusters on me without letting me know. When I call the adjuster. I always get his voice mail which says he’ll call me back within 24 hours. No phone call. Finally called their 1-800 number and the girl there told me to take pics on their app and send them in. Adjuster FINALLY called last week to get my daughters statement. On 12/4, I got an email stating there was an estimate for me. When I logged into the email...no estimate! So, I called their 1-800 again and was transferred to some lady who swore she’d resend the email (not going to help me if there’s no estimate currently showing)! Guess what? No new email. I called adjuster AGAIN...AGAIN, VOICEMAIL. Twenty four hours later...no estimate and no calls back. Almost been a month now...today is 12/6!, To say I’m anything but angry ...😡😡😡😡😡. If I have to call the state board of Insurance or BBB, I willl! Claim #[protected].

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9:51 pm EDT
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Allstate Insurance allstate business owners policy [protected] james tom 477 cometa court rio rico az

On the week of August 7th 2017 I contacted your local Allstate branch office, 1967 N Grand Ave Nogales Az, regarding the cancellation of said policy [protected] Business Policy due to the closing of my small business due to my contract running out with HUD Housing, PKMG Property Management Group Doral Florida. Today, 9/30/17, by certified mail, no less, I received document stating that said policy is being canceled for non payment and that I owe a 24.00 dollar back payment, to which I am not paying.I reference employee Olivia at 1967 N Grand Ave that I was canceling this policy, [protected] the week of August 7th. Was told, ok no problem, wrong!... This is not the first time I have had to deal with the incompetence of this branch office run by Marco Bustamante. I reference earlier Email sent my me regarding this. Because of this happening once again I require a CERTIFIED LETTER sent to my address 477 COMETA COURT APT1 RIO RICO AZ stating THANK YOU FOR YOUR PATRONAGE AND ON TIME PAYMENTS THROUGHOUT THE SERVICE. I also require an apology and retraction reporting this of my reputable business. I expect this in a TIMELY MANNER, I will be visiting said branch office at 1967 N Grand Ave to speak to Olivia regarding this matter. Please note that on this policy my name should reflect Thomas James not James Tom, incompetence. I expect to hear from someone soon regarding this, Thank You Small Business Owner Thomas M James [protected] Cometa Court Rio Rico Az. My credit score better not be affected by this.

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2:56 pm EDT
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Allstate Insurance I am complaining about allstate roadside assistance

I'm complaining about Allstate Roadside Assistance. I called the Allstate roadside assistance for a battery jump start. Guess how long did the actual service called me, 3 hours from the time I placed the call. I'm away from home and hoping for a quick turnaround of this event because I know that roadside assistance is a real bad service in this country but making you wait for 3 hours is insane. So I cancelled the service and contacted my friend to help me out. Allstate's logo and motto is contradictory to what I felt that day - I'm helpless in Allstate's hand. So I'm done with them. Sayonara Allstate!

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2:39 pm EDT
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Allstate Insurance professionalism/aggressiveness of adjuster lynn rhoades

Good afternoon,
I recently spoke with adjuster Lynn Rhoades regarding an incident that occurred yesterday afternoon (9-25-17). She was quite combative with me, stating more than once well how do you know how fast the other driver was going if you didn't see them? Ignoring the fact that the other driver cut through the parking lot and has to be traveling at a higher than necessary rate of speed for me not to see him prior to impact. I am currently 22 weeks pregnant and do not need the stress of the incident compounded with an agressive adjuster from your insurance company.
Thank you,
Amanda Champagne
[protected]
deamn8.[protected]@gmail.com

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12:48 pm EDT

Allstate Insurance flood insurance

We were not in good hands when three (3) feet of floodwater from the Brazos river flooded our home for 10 days straight in Simonton, TX on May 31, 2016. We had the maximum limit of $250, 000 in coverage for our house that we paid $264, 000. The City Engineer wrote a letter condemning the house, FEMA said it was a total loss, two different Public Adjusters said it was a total loss, and a structural engineer we hired said it needed to be torn down. Allstate first lowballed us with a $57, 000 offer. We balked and refused. Two months later, they sent another adjuster out to see if the first one "missed anything." Guess he did, because then they offered $143, 000. We finally demolished the house in November, and now, a year later, our attorney is still fighting them and getting ready to go to court. What does Allstate have to say? The flood didn't damage our 30 year old house, it was the expansive soil conditions that cracked the slab, cracked the bricks, and damaged the walls and roof. Nevermind the fish in the front yard!

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12:27 pm EDT
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Allstate Insurance auto claim

My son's vehicle was hit by someone with Allstate Insurance. Claim estimate was a joke. Tried multiple times to contact person who did the estimate. Never have received a call back. Talked to multiple people via the 800 number with no luck on explanation on estimate. Why would I want to put a recycled part on a vehicle that was in excellent shape? This so far has been a terrible experience and by all the complaints on various sites I am not alone. Lessons learned is never purchase Allstate Insurance and if you are ever hit by anyone with Allstate Insurance you are out of luck on getting repairs per your satisfaction. AVOID Allstate if at all possible.

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2:53 pm EDT

Allstate Insurance customer service

I have been an allstate customer for 17 yrs or so. I have gone to different agents offices to pay bills or get help on policies. I recently opened a homeowner's policy thru allstate at John Chandler's office (in Fair Oaks, CA i think), but I stopped at Matt Radmacher's office in Elk Grove, CA where i have gone for several years to pay my auto premiums. When I explained that I wanted to cancel the policy he stated I had to go to Chandler's office and asked me why I came to him. I stated that his office was close to my work and as it's an allstate policy why does matter which office I go to. He refused to help me and made me feel like I was stupid. He stated that I was not his customer and he closed the computer program, stood up and walked away from me. Truly terrible customer service and will never go there again. He actually made me feel like leaving allstate altogether.

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3:38 pm EDT
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Allstate Insurance policy

I added my daughter in June 2017 allstate forgot to charge for June and July. Then they prorated and took 1, 007.00 out of my account. I then added a new car and received the updated policy change and amount. That would start in Sept. 2017 that would be 781.86 and now they sent me a new payment request for 940.54 for Sept. I called and I was treated as if I may need to look elsewhere for insurance. They did not even care to help me. That is complete price change with no respect to explain.

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4:22 pm EDT

Allstate Insurance insurance

AVOID ALLSTATE You only know how good your insurance is when you need them. I have been an Allstate customer for well over a decade and have always paid my premiums on time. In October, 2016 a storm came through and a tree fell on my home causing over $30, 000 in damages. I live in Virginia and Virginia was not issued a tropical storm warning. My deductible should have been $1, 000. Allstate chose to invoke my tropical storm deductible of over $11, 000 because MY NEIGHBORING STATE OF NORTH CAROLINA WAS ISSUED A TROPICAL STORM WARNING!
Any questions, please refer to your policy or call your agent. In addition, Allstate increased my premiums by 20% because this was my first claim on my home. Needless to say I have taken my business elsewhere and feel much more secure and in better hands.

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11:25 am EDT
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Allstate Insurance agent deanna lee stuart

I have property in Port Aransas, TX and have suffered damages resulting from hurricane Harvey. I have attempted multiple times to reach Ms. Stuart - she returned one call but did not seem to know much about my insurance policy or coverage. I have called her office three time today and still have not received a return call - from Ms. Stuart nor any other agent in her office. I need assistance and someone knowledgeable to speak with.

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12:30 pm EDT

Allstate Insurance medical claim coverage

Despite being a loyal customer for over 35 years and never missing a healthy monthly payment premium, I will never endorse or use Allstate as my insurance company again for either home or auto policies. Even though I had substantial medical coverage, Allstate handled my LEGITIMATE personal injury claim terribly and it ended up costing me due money because of Allstate's internal practices. They "lost", mishandled, didn't receive, bills submitted to them by the addresses they provided. Allstate was also not compelled to notify me or the medical billing entities if the submission was lacking in any detail that would correctly process the claim- despite being asked repeatedly to do so. And, guess what? If they didn't get everything they needed within 45 days, they could deny the claim-what a win-win for them. Allstate did not stand by me when I needed them the most. If I could conjure stronger words to convey my disappointment on what I believe is terrible and unjust customer service, I would!

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11:41 am EDT

Allstate Insurance auto insurance

On August 26, 2017 I was contacted several times by an "agent" from Mike Koman Allstate in Mason Ohio. I like to do my research before I purchase anything over the phone and upon my research the "agent that I was speaking with does not have an insurance license in Ohio. This person was ensuring me about all of her years of experience and customers she has with her agency. She also spoke of all the other quotes she has done through out the years. I am a former insurance agent for Nationwide I am retired. And up until I retired it in2013 it is illegal for a person to sell insurance in the state of Ohio without a Sales license. I am complaining because this lack of integrity is why insurance agencies and companies have been losing public support. I am not sure what Kind of organization you all are running and I am aware that each office has it's own individual rights however this is alarming to me that this is the trend that the industry is diverting to. The agents name was Kristina Vandruten. I spoke with a few other Allstate agents in the area and they assured me that this was not a common practice for the company as a whole and Mike Koman's agency was known to cut corners as well as manipulate the system. I am not sure if these tactics are known to you all but I as a concerned consumer I would like to formally complain about this matter.

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Allstate Insurance Customer Reviews Overview

Allstate Insurance is a well-established provider of insurance products in the United States. They offer a range of coverage options including auto, homeowners, renters, life, and business insurance, as well as retirement and investment products. Customers can customize their insurance plans to suit their individual needs. Allstate also provides resources for claims filing and policy management through their website and mobile app. Their services are designed to offer financial protection and peace of mind to a diverse clientele.

Allstate Insurance In-depth Review

Overview:

Allstate Insurance is a well-established company with a rich history in the insurance industry. Founded in 1931, Allstate has grown to become one of the largest providers of insurance products in the United States. The company's mission is to protect what matters most to its customers and provide them with peace of mind. Allstate values integrity, innovation, and customer-centricity.

Products and Services:

Allstate offers a comprehensive range of insurance products to meet the diverse needs of its customers. From auto and home insurance to renters and life insurance, Allstate has coverage options for various aspects of life. The company provides flexible policies that can be customized to suit individual needs. In addition to insurance, Allstate also offers additional services such as roadside assistance and identity theft protection.

Customer Experience:

Navigating Allstate's website is a breeze, thanks to its user-friendly interface. The online quote process is quick and straightforward, allowing customers to easily obtain quotes and purchase policies. Allstate provides multiple customer support channels, including phone, email, and live chat, ensuring that customers can reach out for assistance whenever needed. The claims process is efficient, and Allstate strives to resolve claims in a timely manner. Overall, customers express high levels of satisfaction with Allstate's customer service.

Pricing and Discounts:

Allstate maintains a transparent pricing structure, providing customers with clarity on their insurance rates. When compared to competitors, Allstate's rates are competitive and offer good value for the coverage provided. The company offers various discounts, such as safe driver discounts, multi-policy discounts, and good student discounts, allowing customers to save on their insurance premiums.

Financial Strength and Stability:

Allstate boasts strong financial ratings and stability, giving customers confidence in the company's ability to fulfill its claims-paying obligations. The company has a solid track record and maintains substantial reserves to ensure its financial strength. With decades of experience in the insurance industry, Allstate has established itself as a reliable and trustworthy provider.

Coverage Options:

Allstate offers a wide range of insurance coverage options, including auto, home, renters, and life insurance. Each coverage type comes with specific details and limitations, which are clearly outlined for customers. Allstate also provides customization options, allowing customers to tailor their coverage to meet their unique needs and preferences.

Claims Handling:

Allstate's claims process is efficient and hassle-free. Filing a claim is simple, and the company strives to handle claims in a timely manner. Customers appreciate the ease of the claims process and express satisfaction with the resolution of their claims. Allstate's commitment to excellent claims handling contributes to its positive reputation in the industry.

Online Tools and Resources:

Allstate offers a range of online tools to enhance the customer experience. Customers can easily manage their policies online, track the progress of their claims, and access important documents. The company also provides educational resources and articles on insurance topics, helping customers make informed decisions. Allstate's mobile app features convenient functionality, allowing customers to access their policies and file claims on the go.

Community Involvement and Corporate Social Responsibility:

Allstate actively participates in community initiatives, demonstrating its commitment to making a positive impact. The company engages in various philanthropic activities and supports organizations that promote social causes. Allstate also prioritizes corporate social responsibility and implements sustainability practices to minimize its environmental footprint.

Pros and Cons:

Allstate Insurance has several key strengths that make it a popular choice among customers. The company offers a wide range of insurance products, provides excellent customer service, and maintains competitive pricing. However, some customers have reported occasional delays in claims processing, which could be an area for improvement.

Conclusion:

Allstate Insurance is a reputable and reliable insurance provider that offers a comprehensive range of products and services. With a strong financial standing, efficient claims handling, and a commitment to customer satisfaction, Allstate is a recommended choice for individuals seeking insurance coverage. Whether it's auto, home, renters, or life insurance, Allstate has the expertise and resources to protect what matters most.

Recommendation for potential customers:

If you are in need of insurance coverage, Allstate Insurance is worth considering. With its wide range of products, competitive pricing, and excellent customer service, Allstate can provide you with the peace of mind you deserve. Take advantage of their online tools and resources to easily manage your policies, and don't forget to explore the available discounts to save on your premiums. Trust Allstate to protect what matters most to you.

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- Summarize the main issue with Allstate Insurance in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Allstate Insurance. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Phone numbers

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