Allivet
reviews and complaints

I got a new prescription for my dog's pain medication and sent it off to Allivet two weeks ago. I asked them to call or email me for my credit card information, but I didn't hear back from them. So, I called their customer service last Friday, but they couldn't tell me if they received the new prescription because they don't enter them into their computer upon receipt. They told me to call the pharmacist on Monday during regular working hours. The customer service representative informed me that they had another prescription on file for the same medication but for a different dog. He said he could send that out, but I asked him to expedite it since I hadn't heard anything about the newest prescription. He told me I would have to pay $13 for that.

On Monday, I called the pharmacy department, and they told me that the prescription had arrived, but whoever entered it into the pharmacy computer system never called or emailed me, so nothing was done with the prescription. The pharmacist was kind enough to tell me that they would send it expedited at their expense. I should mention that the same thing happened two years ago when I ordered the same medication for our other dog. Nobody contacted me for my credit card information. It seems like they haven't made any changes to their system to account for when prescriptions arrive and whether they contact customers for credit card numbers. I emailed the owner of the company to complain and make some suggestions, but I haven't heard back from him. I thought I was giving this company a second chance, but I would never order from them again.

However, on April 14, 2015, I received a call from the owner of Allivet. He assured me that they recognized the problems I had and had put some changes into place to try and minimize or eliminate the issues I had. He also made some suggestions to me as to how to get prescriptions filled from our vet without having to submit a paper script on my part. He sounded as though he sincerely wanted to improve the process from the beginning until a prescription gets filled. He offered assurance that my next experience in filling a prescription would be a positive one.

Overall, I appreciate the owner's effort to improve their system and customer service. I hope that they can follow through with their promises and make the necessary changes to prevent these issues from happening again.

Last Friday, I gave Allivet a call to order heartworm medication for my four dogs. I informed the representative that I had four written vet prescriptions for my furry friends. I wanted to order HW drugs for two dogs, and the price she gave was higher than the last order. She told me that the manufacturer raised the price. While talking, I looked on their website and saw a $3 coupon. I asked about it, and she said okay. She had not offered it and didn't even apologize for not offering it.

I asked if I mailed all four prescriptions, would they keep them on file for future orders. She said yes and to write my order number at the top right side of the Rx. I did and mailed them that very day with a letter. Within a few hours, I received three emails and a phone call from Allivet stating they could not process my order without a prescription. They also stated they were contacting my vet's office for an Rx. Even though I called Allivet to straighten out the mess and was assured there was no problem, I received a phone call, and they also called my vet that they needed an Rx. So my vet's office called me with a message that they would not do an Rx as they had already given them to me. I had to call the vet back to resolve it.

On Monday, I received two emails stating they received my Rx but they did not have an order, and I should contact them to make an order. I called and asked to speak with a supervisor. She offered nothing other than an apology. Because I was not satisfied after her five apologies each time I let her know I was disgruntled, she asked what they could do, and I said to send my order overnight. After being put on hold several times, she said they cannot do that. The best she could offer was to send it standard shipping 3-7 days. What she said doesn't jive with the shipping section on their website. Because I ordered in excess of $49, I received free shipping, but it takes 5-10 days. So who knows when I will really get the order.

The people who answer the phones are like robots. No demonstration of compassion or feelings. Answers are like recordings. Terrible customer service. If the price wasn't so cheap, I would not deal with this company. I was disappointed that the representative did not offer the coupon, and the customer service was not helpful. I had to call my vet to resolve the issue, which was frustrating. I hope that Allivet can improve their customer service in the future.

This company is the worst company I have ever dealt with! I was a first time customer who ordered heart worm medicine for my dog. Sounds that simple right, well let me share my nightmare with you to warn you about this company.

There was a discrepancy in my dogs weight, so my vet validated it, allivet called me, and I authorized the medicine to be shipped. 1 week later, the medicine still was not sent. One week later I called and the representative told me we will send it next day delivery, no worries. Well, I received an email much later in the day they were out of stock and it would be 5-6 more days until they got it in. My dog had heart worms already, so it was important she had that medicine ASAP. That would be 2 weeks without it by the time the medicine came in.

I called back and spoke to another representative who told me they'd send another brand and compensate the price due to their error. Well, this is when the worst part happened. Mind you I had already paid for the medicine on my chase Visa card. So, this representative tells me we need a card to keep on file, but "WE WILL NOT USE IT" with that I told him, "I DO NOT AUTHORIZE YOU TO USE THIS CARD" I said that 3x's. Well, with that my debit card is charged 55.00 full price for the medicine they were compensating!

I called allivet backend told them that was fraud they used the card after I told them 3 x's " I DO NOT AUTHORIZE YOU TO USE THIS CARD" I called right back, told the lady representative to refund my money and cancel the order. The next day I called, the representative did not cancel the order, or refund my money! At this point I still do not have a product they charged me a total of 75.00 for when the product was already paid for!

The next day I call back and the manager has an attitude making excuses when they committed an act of fraud they did not want to rectify. I told this manager to cancel the order and refund my money! A few dats later I get an alert they sent the medicine I canceled and asked for a refund for! I refused the package and my bank got my money back.

This company is not worthy of being in business! I am appalled and my dog still doesn't have her medicine!

I placed an order on July 14th for Comfortis flea meds for my mini schnauzer and paid an extra $12.25 for UPS shipping. I received a tracking number and it arrived at Allivet's location in Miami, FL at 11:33 AM and was signed for by an employee. However, when I called on Wednesday to check on the status of my order, they kept saying they had not received it. I made numerous calls and sent emails, but no one could find my order. I finally spoke with a customer service official who expedites orders and two of the six telephone representatives who take calls over the phone. They promised to look into it, but I never received any updates from them. Meanwhile, they continued to call my vet for prescription approvals, even after I asked them to stop.

I was told that their pharmacy had not received the prescription, even though an Allivet employee had signed for it. They kept telling me to go back to my vet to get another prescription, but I refused since I had already paid UPS to send it and Allivet had lost it. As of today, July 27th, I called to check on the status of my prescription and was told that I needed to get another one. I was also promised a 20% discount on my order, but I never received it. I did not receive my dog's meds and was not refunded my money.

I do not recommend Allivet for your pet's needs. They are incompetent and not knowledgeable. They couldn't even find the tracking information that I attached to my email. After canceling my order, I received another email saying that my meds were on the way, but when I called to confirm, they said they had not shipped it. I canceled my auto-ship orders as well since they couldn't even find the first one. Please think twice about using this online pharmacy as I don't think all the employees have their act together. I went through a lot of stress and lost money for nothing. It's not worth it.

So, I decided to give Allivet a try and ordered my dog's heart worm medicine on March 14th, 2019. However, I received an email saying that my vet didn't respond and I needed to call them. I called my vet and they said they had already faxed the prescription, but they would do it again just to make sure. I called Allivet back to let them know and was told that there were now two orders being filled. The woman I spoke to assured me that the first order had already been shipped, so I cancelled the second one. I received an email confirming shipment and a tracking number, but when I tried to access it, I couldn't. I waited a week and called Allivet, but the gentleman I spoke to couldn't find my order either, even though my account showed that it was completed. He promised to resend the order overnight and give me a $10 coupon for my next purchase.

After four days, I still hadn't received my order, but I received another email with directions to send the prescription. I called Allivet again and was told to ignore the email and that they were emailing the pharmacist to let them know the situation. Two hours later, I received a call from the pharmacist asking for the prescription. I explained the whole story again and he reassured me that the order would be sent and I would receive it the next day. The next day, I received an email saying that my shipment had been put on hold while they waited for the prescription, but I ignored it because the pharmacist had assured me that the order was being filled.

Later that morning, I received a call from the same gentleman who had promised to overnight my order and give me a coupon. He now claimed that my only orders were from the year before and the one I had just cancelled, even though I had given him all of the order numbers, including the one from March 14th that showed it was completed. I told him that if I didn't receive my order the next day, I would no longer do business with them. He assured me that he was putting the order through and I would receive it the next day.

A few hours later, I received a call from their "customer escalation" department and had to explain the whole story again because she insisted that I had cancelled the order. She offered to send me the two boxes with a discount of $3 on each and not charge me the $22 next day shipping, making my order total $63 when my original order was only $58 with free standard shipping. She didn't even offer the $10 coupon that was supposed to be on my account. I was extremely frustrated and told her that I would never do business with them again.

Overall, my experience with Allivet was extremely frustrating and disappointing. The customer service representatives seemed disorganized and unhelpful, and I had to explain my situation multiple times to different people. While I appreciate the discount on my order, it doesn't make up for the time and energy I had to spend trying to get my order filled. I will not be using Allivet again in the future.

So, my cat was diagnosed with diabetes and needed insulin injections. My vet suggested Allivet, even though they had never used it before. They said that Allivet ships overnight, so we could get the insulin right away. My cat's glucose levels were in the mid 300s, and she's 10, so it was a matter of life or death. We needed the insulin ASAP.

I called Allivet to order the insulin, but the person I spoke to had no idea what I was talking about. I was frustrated, but my vet called and helped me order it. Allivet said they could get it to me if I registered my email on their site. I did, but I never received any confirmation from them. I called the next day, and there was more confusion, but they said I would have everything I needed to start the injections.

When I finally got the insulin, I took it to my vet to learn how to administer the shots. My vet said that the insulin was completely unusable. Allivet is much more expensive than other places, but I thought I was paying for convenience. This was the price after their discount.

I called Allivet several times to rectify the situation, but they said there was nothing they could do except charge me extra for the things I actually needed. This meant I had to wait longer to start the injections, and time wasn't on my side. After several more days of back and forth, I asked for a supervisor, and we agreed that I would be refunded. I never got a processing email for the refund or anything.

I finally received an email for my initial purchase and my refund today. It took another week, and I've only been dealing with this since the end of December. I will never use Allivet again, and my vet said that this was her first and last time using them as well. It's obvious that this company has no education on the products they sell, their employees are incompetent, and their customer service is horrendous. If you care about your pet, consider getting your products elsewhere.

I recently had a terrible experience with Allivet and I would strongly advise against using their services. My dog was very sick and the vet had approved his prescriptions four times, both verbally and in writing, but Allivet failed to send them out. As a result, my dog's condition continued to worsen and I was left feeling frustrated and helpless.

I called Allivet on Friday and was assured that the prescriptions had been confirmed, but today I received a confirmation of a fifth attempt to get them approved. I also sent an email last week expressing my concerns, but received no response. It's clear that this company is negligent and only cares about making money, not about the well-being of their customers' pets.

To make matters worse, there continues to be a hold on my dog's prescriptions while he suffers from water on his lungs and congestive heart failure. I paid a rush delivery fee of $22, but it seems that this was a waste of money. I feel like I am stuck between a rock and a hard place, as I cannot afford to go elsewhere and the money I paid to Allivet is now in their pocket.

I am deeply disappointed in Allivet and I urge others to avoid using their services. It's not worth the risk to your pet's health and well-being. I understand that mistakes happen, but the lack of communication and concern from this company is unacceptable. I hope that they will take responsibility for their actions and make changes to ensure that this doesn't happen to anyone else.

So, I ordered a single tablet of Mirtazapine from Allivet on Tuesday. My vet gave the approval on Wednesday, but then Allivet put my order on hold to confirm the quantity. Instead of calling me, they sent an email, which I didn't see until Friday. When I called, they said they would overnight it to me to resolve the issue, but it wouldn't arrive until Tuesday. I asked why it couldn't be sent on Saturday, but apparently, the pharmacists had already gone home. I asked to speak to a supervisor, but he was on another line, so I waited for almost 30 minutes. Finally, the representative said the supervisor was trying to get FedEx to pick up my order today, but he was waiting for confirmation. I asked if he could call me back, but the call ran for almost 45 minutes. About 10 minutes later, the representative called to tell me that FedEx could not pick up today, and there was no one at the pharmacy to meet the FedEx driver on Saturday. He apologized and said my order would arrive on Tuesday. I asked him, "What happened to Monday?" He said that someone will be in the pharmacy to ship it on Monday.

I am not aware of any pharmacist who clocks out at 4:30 pm. Can a technician not package the pill? The pharmacy is closed all weekend? Why didn't the supervisor come on the line or at least make the final call to tell me that, after a 45 minute phone call, we were back to where we started? Allivet delayed my order (even though my order and the vet's order matched) for 5 days (Wed, Thurs & Fri + a weekend) without a phone call. I was told the prior customer had the same issue except her prescription was for insulin. (Life or death medication)

This experience with Allivet was terrible. The person who "held" my order should be addressed and encouraged to make a phone call to the customer immediately if he/she has questions. The supervisor should be addressed and encouraged to get on the phone when a customer requests to speak with him/her. The pharmacists should be encouraged to work past 4:30 pm, like all of the other pharmacists in America. And, perhaps they should pay someone to be available on Saturday to meet the FedEx guy or run the package to a local store or put it in a FedEx receptacle on Friday afternoon. As far as I know, FedEx has a 6 pm pick up and one at 10:00 am Saturdays.

I am extremely unhappy. Bottom line, my cat has stopped eating and could die before I get this pill 4 more days from now. I am disabled, or I would drive to the vet and get a pill from their office. Absolutely ridiculous. Very POOR CUSTOMER CARE.

This company is a real pain in the neck. My vet had to fax them twice, and I had to call them three times. The third time they said they would call my vet to get a voice RX and then call me back. But they never called my vet or me, so my vet had to call them. This took two whole days! I had paid for express 2-day shipping, but it took them five days to finally say they had vet approval. They then "rushed" the approval in their own company for 24 hours, but it still didn't ship the next day. They held it in their outbound mail for an extra 24 hours before shipping. Once it shipped, the shipping was 2-day, but that was because of UPS, not Allivet. I called them to ask why my dog's heart meds had been held an extra 24 hours before shipping, even once the label and tracking information had been listed. I spoke to three people on the phone, but none of them could explain it to me. They refused to refund the shipping, saying that shipping is non-refundable and that they have an additional two-day processing time. But mine only took 24 hours. The woman on the phone kept saying Tuesday, Wednesday, and Thursday was 48 hours, but that's three days, not two. She then said Allivet's shipping department closes at 2 pm, even though UPS will pick up from them EVERY DAY until 8 pm. My package was ready to be shipped at 12:45 am the day BEFORE they actually mailed it. She also said that once it has a shipping label attached to it, Allivet is completely done with their own processing. After almost a half-hour, she told me that she would email their accounting department and have them email both her and me about refunding the money. Two Mondays have passed since then, and I have heard nothing. I doubt I will hear anything from them, and I believe someone forgot to put my package into the mail once it was ready. Allivet delayed the shipping on their end for 24 hours when it was ready to go. They should return the express shipping I paid for. I have the meds, but I do not want a full refund because I paid for the meds and they are here. She was willing to give me an account credit for the shipping, yet not cash. There is no way I will do business with them again, so a credit to my account is useless. It is as if they are still keeping my money without keeping up their end of the deal. Do not waste your time or money with these people. It is a frustrating headache, and I had to buy meds elsewhere anyway because they dragged it out to the point I needed the meds right then. So instead of saving money, I paid twice as much. (Yes, I waited too long to buy his meds, but that was why I chose express shipping to begin with.)

Allivet seems to be a merchant that is only interested in making a quick buck and doesn't care about resolving any issues that customers may have. After reading several reviews, it became clear that there are a lot of positive reviews and a lot of negative reviews, but few fall in the middle. The negative reviews seem to be largely about customer service and misleading prices on their website.

Many of the negative reviews were based on delivery delays for critically needed meds. To me, that seems to be the customer's fault. If the med is needed immediately, go to a local brick-and-mortar business so you have it immediately. At least get a small quantity locally to last until an online order can be delivered.

One of the negative reviews said they had been promised $5 off their next order if they posted a positive review but never got the promised $5 credit. Paying for positive reviews seems a bit dishonest and certainly makes the review less objective. The only reason I can think of to pay for positive reviews would be to intentionally mislead perspective customers. This might explain why there are so many positive reviews that appear lacking in substance, such as 5 out of 5 stars saying "Excellent!" and nothing else.

Then you have the other half of that review. The part where that customer spoke to multiple people in customer service, including a manager, and still never received the promised $5 credit. Assuming this review was accurate, the dishonest act of buying a review was backed by further deceit in refusing to provide the payment promised.

Several reviews mention the website being difficult to use and that it provided misleading prices. There were also a large number of reviews citing exceptionally poor customer service. For meds in tablet form, the website gives a price for 1 tablet, not the bottle. When ordering, if you enter a quantity of 1, you get 1 tablet, not 1 bottle. The same thing appears to be true of liquid meds but only sometimes. The price and the quantity of 1 for a liquid sometimes is the bottle pictured. Other times it seems to be 1 oz. The website does not make it clear what quantity you will receive for the listed price when you select a quantity of 1. In this way, their prices are very misleading.

Being somewhat foolish, I still decided to give them a try even after reading all of this. Why? Because they had a difficult to find med at what appeared to be about 90% less than other sources. This med was a liquid in a 16 oz bottle. After having my Vet review and verify this really was the same thing he prescribed, I had him send this and three other prescriptions to Allivet. The next day, I called Allivet to confirm the order. Since I wanted to pay via PayPal, I had to place the order via their website. When I asked Allivet what quantity the prescription was written for, so I could place the order for the correct quantity, she started asking for all kinds of unrelated personal information. When I questioned the need for this info, she couldn't tell me why it was needed, only that it was absolutely necessary and that she couldn't tell me what quantity the vet had ordered until I answered her questions. When I said I wouldn't provide this unrelated info, she said her computer was running slow and was going to put me on hold and help other customers while she was waiting for her computer to refresh the screen. When I told her I wasn't going to wait on hold while she helped other customers, she decided they had never received the prescription from my vet. That was obviously the end of the conversation.

So based on my experience with Allivet, I'm inclined to believe the negative reviews. I'm also inclined to believe that many of the positive reviews are biased and unreliable in that customers were offered a $5 credit in return for posting a favorable review. I'm also quite concerned with the attempt to collect unrelated personal information. Add it all up, and you get at best what appears to be a disreputable merchant just after a quick buck with no interest in resolving problems of any type. It seems they may also actively attempt to collect unrelated personal information, which can subsequently be sold to third parties.

So, I sent my Vet's written order to Allivet via the good ol' US Postal Service. They gave me a Customer # and an Order #, which was all good. But then, a few days later, I hit up their "Live Chat" to check on my order and was told they needed an order from the Vet to fill it. I was like, "Uh, hello? You already have it, it was in the mail I sent you!" I gave them my Cust and Order #'s and they finally realized they had it and charged me for it. I was about to ask when it was gonna ship, but then the Chat Rep just ended the chat and I couldn't get back in. Rude much?

So, I tried again today and got another Live Chat Rep. This time, they told me they couldn't fill my order without a written order from the Vet. I was like, "Bruh, we already went through this!" But this Rep, Holly, was actually kinda nice and offered to cancel my order. I was like, "Fine, but I want my money back and my Vet's order mailed back to me so I can get the med somewhere else." Holly said they would do that as soon as they got it in the mail.

Honestly, this whole thing was a hot mess. The only good thing was that Holly didn't hang up on me like the first Chat Rep did. But seriously, if you've had a good experience with Allivet, count your lucky stars. I can't recommend them based on my experience. Yeah, their prices are good, but their Customer Service needs some serious work. My poor pet needs that med and I can't wait around for them to get their act together.

So, I just ordered some meds for my senior dog from Allivet. I picked the 3-4 day shipping option because my dog was running low on her meds. But, guess what? More than a week went by and I still hadn't received my purchase. I called and talked to a representative named Rosie. I asked her why I hadn't received my purchase and she said one item was on back order so they have to ship it all together. I asked why they wouldn't let me know why I wasn't receiving the other medicine that I HAD TO HAVE. She didn't even say sorry and said that it was standard operation. I asked to speak to her supervisor and she got a Yomi, a lead who was on duty on the phone. I thought she was taking care of my situation by getting medicine sent to me with complimentary shipping (which I had to ask for) 2 day delivery since I now had 2 days left of my senior dog's pain medicine. She said I would receive a confirmation email right away. Three days later NOTHING... no email, no medicine. When I called back, I spoke with Daniella who gave excellent customer service. She got the same Lead person back on the phone. Yomi's attitude was terrible and she never once said she was sorry that this happened. She just blamed the shipping area and when I said I never got the confirmation email she just said. YEAH. I had to once again ask for special shipping and I did get my medicine after that. I usually have a great experience with just ordering online and receiving my purchase without having to talk to a representative. If one person had given me poor customer service, I would think it was just a rare thing but I got 2 people who gave me poor customer service in one day. Thank you to Daniella who clearly knows how to treat customers.

I ain't never gonna buy from Allivet again! They held up my order for five whole days 'cause they were waitin' on some dog food to come in. But I ordered special CAT food for my poor kitty who's got kidney failure. And they didn't even send her medicine that I ordered 'cause I had a single order. So I had to wait for a single delivery. I placed the order on 3/29/17. And they finally sent it on 4/03/17, six days after I ordered it. But guess what? They sent me DOG food instead of the CAT food on the sixth of April. And my poor cat had been without her medicine for 2 days. I called 'em up to get the cat food sent, and they said they'd two-day ship it. But it took 'em until the tenth to finally get it to me. And they were supposed to send a return label for the dog food in the box. But guess what? NO LABEL. So I called 'em up again and asked where the label was. The person I spoke with said she'd send me one and wanted my E-mail address. But I told her not to send it by e-mail 'cause I had no way of printing it out. She said she just needed my e-mail address to send me verification that she was sending the label. The next morning I opened the E-mail from her and there was the attachment with the label. But that place has the most incompetent people I have ever had the displeasure of dealing with. So I called 'em up again and told the person the whole story and asked for a physical label to be sent to the house. I told 'em if I hadn't received it in a week, I would dispose of the dog food and they better not charge me for it. Or my attorney would be handling this fiasco from then on. So take my advice and buy elsewhere!

I've been a loyal customer of Allivet for quite some time now, but my recent experience has left me feeling disappointed. I ordered 200 pills for 21 cents each, which should have come out to $42. However, when I received my invoice, the total was $44.00. I was confused as to why there were additional charges, especially since I didn't add anything extra to my order.

To make matters worse, I was also charged for freight, which turned out to be just the regular postal service. I mean, come on, it's just an envelope in the mail called delivery. And to add insult to injury, taxes were taken from this strange total plus the freight charge. I don't think it's fair to take taxes from the delivery charge, but that's just my opinion.

When I looked at my previous orders, I noticed that they add the autoship discount to the subtotal and then subtract it, claiming that I received a discount. At least before, they didn't tax the medications prices with the so-called freight charge. But now, they do, and it all seems very sketchy to me. It's like they're trying to make a profit by adding an extra 5-10-15 bucks to each medication order.

I called customer service to inquire about the additional charges, but the guy who answered the phone just looked at the math and hung up on me. I called again, and this time, a girl answered. She also looked at the numbers and realized that the math was wrong. She went to their accounting department and came back in 10 minutes, telling me that they were very busy and that someone would contact me later. But that never happened.

I don't mind paying a few extra dollars, but this changing method of pricing from purchase to purchase is making me think that the advertised price of 21 cents per pill is actually 27 cents. There are other competitors on the market who offer free delivery and charge less. All in all, I'm not sure if I'll be ordering from Allivet again.

I recently ordered a bottle of insulin for my beloved cat from Allivet, an online pet medication source. It was my first time ordering pet meds online, so I was a bit nervous. However, Allivet sent me notifications that the insulin had shipped and even provided an expected delivery date. I was relieved to know that my cat's medication was on its way.

Unfortunately, when the expected delivery date came and went, I became concerned. I called the delivery carrier and provided the tracking number, but they indicated that the package was not in their possession whatsoever! I was frustrated and worried about my cat's health, so I called Allivet and spoke to multiple reps. However, they all lied and said that the insulin had shipped, despite the fact that I told them the carrier confirmed the label had been generated but the package was not in their possession.

Allivet wouldn't do anything and told me to call back the next day if it wasn't delivered. I was upset because it was impossible for a carrier to deliver something Allivet had not transferred to them. However, I did call the next day when it was not delivered, and they sent another order out without charging me again. I was grateful for their quick response, but unfortunately, the insulin was poorly packaged.

I was out of insulin for my cat, so I still tried it. After 2 doses, my cat was sick, and his symptoms returned that he had prior to being diagnosed. I took the bottle to my vet, and he verified that the insulin was compromised because it had not been securely packed and bounced around freely in the box during shipping, destroying the crystals that make insulin work.

It was a waste of 100 bucks, and I still had to buy a new bottle at the vet. Once I started the new bottle of insulin from my vet, my cat improved dramatically. I was disappointed with Allivet's service and the quality of their packaging. They may do fine with medications such as pills or ointments, but I strongly advise not to buy delicate insulin from them!

Overall, I will never order from Allivet again since they lied over and over about the first order shipping when it had not and then poorly packaged delicate insulin, which was useless to me. It was a frustrating experience, and I hope that they improve their service and packaging for the sake of their customers and their pets.

On the 29th of June, 2022, I had a terrible experience with Allivet. They sent me the wrong prescription, Simparica, instead of the correct one, Simparica Trio. I tried to contact them through numerous emails and two phone calls, but they refused to take responsibility for their mistake and refused to correct it. They even charged me $91.05 for their mistake, which was not fair at all. I never ordered plain Simparica, and my vet confirmed that the prescription was for Simparica Trio. When I spoke to a customer service representative and pointed out that the order history stated "Simparica Trio," they changed it to "Simparica" only. This was unbelievable! They changed the information in my account to cover up their mistake. I have never purchased plain Simparica, and all my order history shows only Simparica Trio.

To make matters worse, they told me that it was past the 30-day return policy, and there was nothing they could do. I never opened the shipment when it arrived because I expected the order to be filled correctly. It is not my responsibility to check the company's accuracy in filling prescriptions. Allivet's mistake cost me time and money, and they refused to acknowledge it. This is the second time they have sent me the wrong prescription, and they are not willing to provide quality customer care or service. Instead, they make excuses and deny their mistakes.

It would have been cheaper for Allivet to refund my $91.05 to correct their mistake, rather than paying inept customer service reps to deny the company's error. I will no longer do business with unethical companies such as Allivet. Beware!

I've been using Allivet for 14 months to order K-CIT-V Potassium Citrate for my dog. The product itself has been great, but I've had a lot of problems with Allivet. I signed up for their Auto Ship program, which is supposed to give me a 5% discount on my orders and free shipping for orders over $49.00. However, in my last two orders, they charged me for shipping even though my order was over $49.00. I think they applied the discount before the free shipping, which meant my order was 57 cents below the qualifying amount. When I called to complain, they said they would apply the discount to my next order instead of refunding my credit card. But when I placed my next order, they did the same thing and didn't give me the credit from the last time.

To make matters worse, I have a quantity of 3 K-CIT-V on Auto Ship, but they only sent me 1 bottle and still charged me for 3 bottles plus shipping. They also didn't apply the credit from the last time. I waited until 2 days after Christmas to contact them about the situation, just to be sure they weren't sent in a separate package. When I called, I was on hold for 15 minutes before they picked up my call. But the moment they answered, their line disconnected, not mine. I immediately redialed, but it went straight to voicemail saying they were closed for the day, even though there were still 7 minutes left before their 7pm (EST) closing time.

I started using Allivet because their prices are $1.90 cheaper than VET RX, but the time I've spent trying to correct their mistakes isn't worth the cost savings. I won't be ordering from them anymore unless they clean up their act.

So, I just placed my first order with Allivet and let me tell you, it was a real doozy. I live up in Canada and I was really concerned about how they were going to get my vaccines to me in good condition. I asked them several times and they kept ASSURING me that everything would be fine and that it could take up to 10 days. They even told me about their marvelous packaging system. Well, three days later I called to ask why my order hadn't been shipped yet and they told me they were out of something. But then they said they weren't and it was actually the other thing. And then they said they saw it in the fridge. It was a real mess. They finally told me they would ship it the next day, but then they called back and said it was actually already shipped that day.

At that point, I was pretty frustrated and I told them I was having a really bad first experience with them. They apologized profusely and promised to make it right. But when my order finally arrived 8 days later, it was in a box that was 3-4 times the size it needed to be and there were only 3 tiny ice packs in there. They were all melted and the vaccines were warm to the touch. I had spent $310 on those vaccines and now they were unusable.

I called Allivet and they strung me along for 5 days, promising to call me back and talk to their supervisors. But every time I called, they had a new excuse. Finally, they told me they were going to refund my money. But a couple hours later, they called me back and told me they weren't liable and they weren't going to do anything about it. They basically said "too bad, so sad."

I was so angry. They sell vaccines to people who live far away and they ASSURE you that they will arrive cold. But then they just throw them in a huge box with a couple of ice packs and send them off. And when they arrive ruined, they don't take any responsibility for it. They're liars and they don't return phone calls. Nobody knows what's going on over there.

Eventually, they even slammed the phone down in my ear. And to make matters worse, my friend who recommended them to me is in the same position. She still hasn't even received her order, two weeks later! And Allivet is going to do nothing for her either.

I have all the emails to prove it. So, let me tell you, do NOT buy from this company. I had to get my money back from VISA and it took a couple of months. Allivet had no interest in doing anything about it and basically communicated that it was my problem because of the border. But they knew full well where I lived when they took my money. It was a real nightmare.

I recently had a terrible experience with Allivet and I will never be doing business with them again. I ordered some ointment for my dog's eyes and some tablets for nausea. I paid $6.95 for Priority Shipping, which was my only option, and was supposed to receive my order within 48 hours. However, my order did not arrive on time and I had to call Allivet to find out what was going on. They told me that my order would ship out that day, but it took two more days for me to receive an email saying that some of my items were out of stock and that they were holding my order until they were back in stock.

When I called to find out what was going on, they told me that the nausea tablets were out of stock and that they could ship the eye ointment immediately. I asked for a tracking number the next day, but they had not shipped the eye ointment because the customer service representative did not know that they had to cancel the nausea medication in order to release the eye ointment. This would have generated two separate orders, both costing $6.95 to ship, which I found unacceptable. I had already been waiting for over two weeks at this point.

Finally, I received a tracking number for the eye ointment, but when it arrived, the box flap was open and the cap on the tube was unsealed. The ointment was leaking from the tube and it was a different manufacturer than the one I had ordered. The directions on the ointment were for people, not for dogs, which was concerning since it was a sterile ointment that could not be used on my dog. I spoke to my pharmacist and she advised me to return it because the sterile eye ointment had been compromised.

I have made several phone calls and sent emails to Allivet asking for a return authorization and my money back, but I have not heard back from them at all. This is a ridiculous company and I would not recommend shopping here. Be aware and avoid this company at all costs.

I've been using Allivet for my dog's prescriptions and supplements for a few years now, and I gotta say, things were pretty good. But then, something happened that really tested my faith in this company. My sweet Sally passed away suddenly, just a week after I had ordered all her new medications through Allivet. And wouldn't you know it, the medication arrived on the very day she died. I was devastated, and when I called in to inquire about a return, the customer service I received was just plain cold.

Now, I get it. Allivet is a business, and they're not required to be sensitive to their customers' personal lives. But come on, a little empathy goes a long way. The rep I spoke to didn't even say "I'm sorry for your loss." It's not like that would have been hard to say, right? Instead, she told me that they wouldn't refund any money for the prescriptions I ordered, even though they were still sitting in the box, untouched. And for the supplements, they would give me a refund minus a 15% restocking fee. So basically, I was out over half the money I spent.

But that's not even the worst part. Shortly after the call, I received an email from Allivet that said, and I quote, "Good news for you, Sad news for us!" They were "sad" that I was returning the item I had ordered from them. Are you kidding me? I know it was probably an automatic email, but still. Show a little sensitivity, people.

All in all, I'm pretty disappointed with Allivet. I mean, I get that they're trying to make money, but at what cost? I'd rather pay a little extra and get my medications from my vet, who actually cares about me and my pets. I won't be using Allivet again, and I suggest you think twice before doing so yourself.

I have waited almost 10 days for my order for it to never show up. I called the company this morning and they told me they were out of stock? like really? Why did I not receive an email about this or a phone call. You have all my info. And Now I have to wait to 3 to 5 days just to get my money back for your mistake?

I have never dealt with a company like this before. Should be reported to the better business bureau for at least not letting me know and keeping my money. If I hadn't called I wouldn't have known. Is this the way you run your company? and yes i am upset over this, should have never happened.

Everything on the Allivet.com website is easy and smooth.
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Unfortunately they take many days to ship. Truthfully, I am not sure if they even ship unless you call to prod them.
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My dog is on heart medication that can be life threatening if not received. The Allivet pharmacy would know the urgency by just by looking at the order. They have a 6 month subscription on file. I have placed 3 orders. Each time after 4 or more days the meds were still not being shipped. I called each time. It is easy to get someone on the phone. They are very helpful and professional and so far the meds have been shipped same day. WHY DO I HAVE TO MANAGE THEM?
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They are by far the least expensive. The website is easy. Customer care is easy to reach...Unfortunately, with life altering medication they are irresponsible.

Unreliable shipping and out of stock on auto ship medications. Have been on auto ship for galliprant for my bully for several months. The RX is shipped every two weeks. Of course the week that I had no way to get to my vet I first received an email with the receipt for the order then the charge from account. 6 hours later received the email that my rx was out of stock. This is very convenient since he's dependent on this pain medication. I hate this company. They are unreliable and not prepared for business.

If you need something urgently, I am begging you to buy elsewhere. This website and their service are very unreliable.
I desperately needed to buy several meds for my dogs, I had all needed prescriptions, I also paid for an expedited shipping to get my order as fast as possible. What do you think? I had to wait for 3 weeks for the items to arrive. Unbelievable!
Of course, I called and emailed, they were useless. So when I realized they won't do anything for me, I bought the meds from a different store...

What can be worse than dealing with this company?
I will never use them again.
No matter what kind of an issue I had, they never were helpful. All of their advice is useless. Moreover, it's very hard to get in touch. The line is always busy all day and night long. And I guess, they are aware of this and not going to fix it.
Dealing with them is a complete mess and I want to be excluded from this.

On 10/06/17 I called to place my order-it was charged immediately. Initially I was given a higher price than was on website. CSR wanted me to email screenshot which I found ridiculous-I asked for supervisor and after brief hold CSR said we will honor your price. I had a written RX from vet but was told it could only be mailed, not faxed or emailed. They said they would call vet. On 10/7 I checked with Allivet and they said vet had not responded. I called 10/8 and vet said they had faxed 10/7 but would fax again. On 10/10 I looked on website and it had RX pending. I called and after 15 min hold spoke to CSR would said fax was received 10/9 around 3pm and was sent to pharmacy 10/10 and would take 24-48 hrs to fill. I thought this to be unacceptable and asked to speak to supervisor who after 10 minutes of my saying that service was unacceptable especially since I was paying for 2 day delivery she hung up. I called back and after 10-15 minute hold I asked to speak to another supervisor and was told only original one was available. I asked CSR to have someone else call me-as of 10/13 I have heard nothing. she did say order would be filled and shipped that day 10/11. It was not shipped until 10/12 and is now scheduled for delivery 10/16. This is my last order with Allivet.

guys, it's ridiculous. It would be funny if it wasn't so sad. I spent over one month trying to contact them. Did they all die or what? Nobody answers the phone, emails. Nothing. Called them 100 times, heard scripted recordings and then they hang up. There are so many ways of contacting them and I tried all of them, nothing has helped. What the heck is this? It's been 2 months and I got only one answer via electronic mail providing absolutely useless information that had nothing to do with my issue. I gave up, people.

I placed my first order two weeks ago with Allivet and the order has still not been processed. I was supposed to get the medications for my puppy within 5-10 business days. I contacted them via email and their support service ticket system several times - still no answer from them. Today, I finally got a hold on them via Live Chat. After I explained my situation, I magically received an email from Allivet saying my vet was not providing the prescription... While on the chat, I called my vet clinic and they never heard from Allivet. When I asked about an update on my order I still did not get any answer from Allivet. I asked for the name and contact of the supervisor but they refused... As of now, I still don't know what is happening. Also no compensation or expedited shipping was offered by the rep after not handling this issue. I am extremely disappointed and unhappy about the lack of customer service at Allivet. They can not be trusted. Medications are essentials to the health of animals. This is a serious matter.

I bought something from Allivet and I am very disappointed that I have to wait so long! Their delivery service is extremely slow and I have no idea how much longer will it take. I contacted Allivet many times and they claimed that my order was shipped and even gave me a shipping confirmation.
Their rep said that they didn't had a tracking number so they were not able to tell anything. I waited patiently but the whole thing is taking way too long!
I hope I'll be able to get a refund, and after I get my money back I'll take my business elsewhere! Don't deal with Allivet!

Order placed on 12-19-16
2 approvals were on 12-20-16
then on 12-22-16 email confirming ALL items being filled.
CustomerCare

Reply|
Thu 12/22/2016, 12:29 PM
You
Dear Beth Craig,

Thank you for contacting Allivet.

We have received your prescription approval for all of the items in your order and it is currently being filled by our pharmacy.

Please allow 24 to 48 hours for the order to be processed and shipped. If you have any questions please feel free to contact Allivet at [protected]. I apologize that due to our high volume of calls we have not been able to communicate before.

Thank you and have a wonderful day!

I have called several times to this company and customer services Monica #113 said that allivet does not try to fix issues with customers when the company send out orders filled and rally not. 10 days later no Meds and so called mailed out priority hmm Lie. Customer service very generic with info they provide. Rude.
I want a return call about this matter and email.
Beth craig
710 shades lane
cumberland, md 21502
[protected]
[protected]@hotmail.com.