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Allied Universal / Aus.com
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Allied Universal / Aus.com
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1.2 287 Reviews

How responsive is Allied Universal / Aus.com's customer service?

13 Resolved
274 Unresolved
Very poor 🤒
We don't know much about how Allied Universal / Aus.com handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Allied Universal / Aus.com and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Allied Universal / Aus.com reviews and complaints 287

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Newest Allied Universal / Aus.com reviews and complaints

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12:43 pm EDT
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Allied Universal / Aus.com Not being paid my complete check

For the week ending 5/26/22 I was paid $13.50 per hour for 24 hours. I should have been paid $15.00 per hour. I complained to my site supervisor, Erik Pratzer on June 1st and he said that he would get it corrected. Nothing happened so I complained to my area supervisor, Garren Orr, on June 8th. Still nothing has happened with my back pay, so I am forced to complain to the corporate office.

Desired outcome: I would like to be paid the $1.50 per hour owed for the 24 hours I worked.

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5:31 pm EDT

Allied Universal / Aus.com Wrongful termination

on 5/18/2022 I Yvonne Bundy recieved a phone call fron my supervisor that I was suspended pending investigation not to return to work. I then called her phone back to ask her why I was suspended and was my suspension paid no answer for 9 days upon calling and texting. I recieved a phone call on my phone on 5/24/22 from a female said I had ny review on 5/25/22 at 1030 am. I went to the cooperate office the next morning when I arrived was in a meeting room asked me to join them upon my entranance I was asked to have a seat they did all the talking said I was accused of time fraud couldn't say what day what time or how I committed the time fraud and upon the dscision made we must part ways no written warnings no prior suspensions nothing to lead up to my termination

Desired outcome: paid missed time during suspension job back or transfered to another site

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4:22 pm EDT
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Allied Universal / Aus.com A allied universal security guard named Victoria she works for fedex in davenport florida

I feel like I am being harassed and stalked. I went on my break t#uhrkkkkhat was approved by my supervisor and she was timing how long I took and complaining to my supervisor. I tried to ask her to talk about the issue but she declined me so now I don't know who else to talk to about it. She constantly looking for things to report and get me in trouble. This happened Thursday June 2nd and she still mentioned it to my coworkers. So please help me resolve this issue.

Desired outcome: Maybe be switch her location or have other security guards deal with me.

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10:15 pm EDT

Allied Universal / Aus.com Wrongful termination

on 5/18/22 I Yvonne Bundy was supended pending review by a phone call from Michelle Hall my account manager phone the gentleman on the phone said his name was Miguel and I was not to return to work I was suspended pending investigation. I in returned called the number back to see if it was really true he staited yes I then asked him why was I suspended and how could I be suspended over the phone he then staited I would be contacted later, I made several attempts to contact office no one answered for 6 days on the 24th I was contacted again by Michelle Hall phone this time the person was a female staited her name was Norma and I had a review on the 25th at 1030 am come to voorhees office. Upon my arrival on the 25th I was asked to be seated in the conferance room were Michelle Miguel Norma and myself had a meeting Norma did all the talking asking me did I know what I was there for I staited no she staited time fraud that a coworker reported me for clocking several of my employees in and out when they weren't at work. I asked her who and when did this occur she staited she didn;t have to tell me that information agave me a form with suspended on 5/18/2022 pending investigation 5/25/22 that I was terminated for time fraud gross conduct see attatched sheets when I asked to have a copy of other sheets she said no asked me to sign I refused Michelle signed bottom of form gave me a copy and I was asked to leave. I also had 50 hours of unpaid vacation that I signed for and still havent recieved

Desired outcome: I would like to be paid for my weeks missing work and have my job back

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3:16 pm EDT

Allied Universal / Aus.com Non payment of overtime hours.

On March 25th and March 26th I worked 14 overtime hours and have no been paid. At the end of last week I worked an extra hour for 4 days. There are several of us who get paid out of the Fort Myers office and we work in Hideaway Beach on Marco Island, Florida.

Today one of our well liked guards quit for not receiving overtime pay.

My last day is tomorrow and do not look forward to contacting the EEOC.

Sincera illingworth

Desired outcome: Pay us our overtime

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10:25 am EDT

Allied Universal / Aus.com My boss

I am tired if being blamed for suff and being threatened to be fired if I don't shave my beard or if I call out my mom has heart problems and I take care of her but it is hard to do my job if my boss keeps threatening to fire me for taking care of my mom and it is not far they he has one set of rules for him and another set for everyone else one little thing goes wrong he gets mad it not right the way he treats people in the mall nobody else likes him and we all want him gone and he keep saying he is going to put cramras to watch us which is against the law and sometimes people change clothes in the office and he does not need to watch us do that and we have women that work for us as well and he has said a few inappropriate things to them as well its not right please do what u can

Desired outcome: Please transfer my boss or find someone better

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Update by Daniel A Watson
May 19, 2022 7:49 pm EDT

I had a death in my family and the out come was bad between my family cause everyone was at each other for one thing or want This and the from my grandparent who died and it caused my mom so heart trouble and I had to take her to a heart specialist cause she almost died from everything that happened and I told my boss and all he said was well that does not matter work is more important and that is not right who says that about someone's mother like that I feel really disrespected and really hurt my boss does not care more about what is going on n my life

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10:52 am EDT

Allied Universal / Aus.com Management

When I was hired in the month of July 2021 I was promised a $3000 hiring bonus, after 90 days (As we're many other workers). We are now in May of 2022 and I've only seen $500, which is better than other who haven't received anything. I have a nine month old daughter and that extra $2,500 can make a huge difference.

Desired outcome: I wish to get my bonus, and I hope others do too

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9:25 pm EDT
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Allied Universal / Aus.com Supervisor at Azteca Milling in Plainview Texas falsifying her sheets

The site supervisor at Azteca Milling in Plainview Texas is falsifying her time sheets on a daily basis. She is adding extra time to the time sheets. Time that she is not on the clock.

Desired outcome: Termination

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3:34 pm EDT
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Allied Universal / Aus.com Security patrols

Jaykayla and Ish both work at the Tuttle Crossing mall and continuously come into Macy's. We have received complaints from customers and associates about them. Associates have stated that both security guards are constantly trying to get free merchandise from them and asking for discounted prices. Customers have complained that they thought they were being watched by them causing issues for our Asset Protection team because all security complaints from customers are placed in the Asset Protection file. On Saturday, May 14th, 2022 both security guards entered into Macy's multiple times and AP personnel made contact and requested that they not enter the store again because Macy's employs their own Asset Protection team. After this, both security guards entered Macy's again and when the Asset Protection Detective told them again to leave, Jaykayla then gave him the middle finger as he was walking away.

Desired outcome: Please don't allow security guards into Macy's for patrols. We have called them before when we need them, but when there are shoplifting cases, they cause a liability.

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5:19 am EDT

Allied Universal / Aus.com Horrific Recruiting Team

On May 1, 2022, I applied for an Armed Security Officer position in Stafford VA (requisition number [protected]). On May 2, 2022, "Sam," from the "Allied Universal Recruiting Team," texted me and informed that I would have to submit a pre-recorded interview via HireVue. I subsequently submitted an interview via HireVue and answered the 8 questions asked.

"Sam," then texted me and stated that "something went wrong" and that I would have to schedule a phone interview with:

darlington.[protected]@aus.com

[protected]

I chose May 3, 2002 at 3:30pm. I took off from work early for said interview but the interviewer failed to call me. I submitted an email asking about such, but again, no one responded.

This has been the third time I submitted for a position with AUS and have been stood up. All of my job applications have been submitted under my above listed name for verification.

Pertaining to the second instance I applied to AUS in 2019, and a Captain Darren Foster scheduled a phone interview with me only to email me 4 minutes before the start time to tell me, "Jobs been filled, try again."

Desired outcome: An apology for all of the wasted time and effort, and a proper job interview for the respective position I applied for.

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8:48 pm EDT

Allied Universal / Aus.com Operations Manager and payroll

April q4 2022, I received my paystub on ehub. My operation Manger (does payroll too and she hired me.) Will not return any of my calls or emails. I work 2 separate post with 2 separate pays since day 1.. on my paystub has me down for 40 hr ( yes that's correct) at $11.00 an hr. ( wrong) I worked and recorded and my op Manger appeared it. 16 hr at $11.00 and 24 hrs at $15.25. I am owed money and noone will call me or answer my calls. I am in the Tampa office.

Desired outcome: Just want money owed to me.

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10:37 am EDT

Allied Universal / Aus.com Terrible communication/ unprofessional

I was seeking employment at the yankee atomic power company in east hampton, ct. 3 other candidates along with myself were all being overseen by their administrator through drug testing, background etc. at first i was extremely enthusiastic, giving my all to make time for the appointments to go to interviews as well as any other meetings with me that they needed. i was working my other job as well so finding time off to fulfill their obligations i thought was showing initiative on my part. i have extensive firearms training, and feel as though i had some valuable qualifications to being to the table. it wasn't unit we started preliminary paperwork when i received an email from the employee in question, essentially yelling towards me and ordering me to check my emails more often, as there was an email sent about a session being held the next day. i responded professionally that i had not received an email (i check my emails every day). but on the contrary, i received a response more like a petty text message, imploring me to read more carefully and actually be attentive. when i asked for clarification i was met with another snotty text message like response, still leaving me guessing as she only included a time to be there. to my own devices, i brought all necessary paperwork using my own intuition, as she refused to tell me what to bring. I arrive on cite the next day, filled out paperwork for background and get my medical exam scheduled. all is good so far once again. i accept responsibility for missing the email and i move on. i wait 2 weeks, still figuring i'm going through background (and would not be allowed to train and be on their property until i clear their background checks, as i have been told numerous times by the employee in question). it wasn't until 4/25/22 that i receive a phone call at 7:30 in the morning asking why i am not on property for my first day. confused i call back, saying i did not receive any info for two weeks and was completely caught off guard. blindly, i proceed to drive to the cite, not updated by any means as to what is going on, and proceed to do on boarding paperwork. also to note, this was the first means of communication i had gotten in two weeks. not even a phone call updating me that i had cleared background, asking if i needed any days off that i had prior obligations for etc. upon arriving i was informed now that this is my first day of training, and it is unprofessional that i am late, and did not respond to any emails. i am not prepared to take on training the whole week, as i did not even notify my current employer. like i said, no communication that i had even made it out of background. upon communicating that i was not ready to take on the job at the moment, as i could not get coverage at my current job for the two weeks notice i would need to give, i was instantly met with an attitude from the administrator. she threw her hands up, yelling how could i have not read the emails, everyone else got them, im a waste of her time etc. to which i requested to see what email she had been sending things to. turns out, she had been sending things to the wrong email and that is the reason i had not received anything. even confirming that the communication issue was on her, she proceeded to act childish, saying that i am a waste of company time and money, and that i should have reached out if i was unclear of anything. and through further conversation, can't grasp the fact that i cannot reach out if i have no information on the events occurring. we talked for maybe ten minutes about everything and throughout the entire conversation i was still being blamed for not getting emails on an account that is not mine. the employee also said that she was going to be sure that i would never be employed by AUS - making it personal, saying nobody should have to deal with what i put them through. so now due to this employee's terrible communication skills and lack of ability to pay attention to detail i am no longer going to be able to work for this company. all i have to say is good luck. if this company screwed me over now i cannot wait to see what could have happened when i actually needed her help while employed.

Desired outcome: learn how to communicate with potential employees. i don't even need an apology. i would like this employee to be spoken to about losing an employee who has strong qualifications for the position.

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3:11 am EDT
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Allied Universal / Aus.com Unpaid Earned Wages

My Name is Solomon William Price, I am employed at Home Depot, Beaumont TX for about 2 months. I worked 8 hours on these days for which I have not been paid: 4/1/22 and 4/2/22. Originally it was 3 days (24hrs) unpaid but I was paid $118 gross for one day, 3/31/22 but 16 hours for 4/1/22 and 4/2/22 has to this date 4/27/22 not been paid to me. My supervisor says this has been turned in to Payroll but no one can tell me when I might be paid. I am trying to avoid filing for this pay via TWC as prescribed by the Labor law.

Desired outcome: Get paid for these 16 hours I have worked.

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9:37 am EDT

Allied Universal / Aus.com Payroll.

My complaint dates back to February 2022, I've used my chain of command about this issue an haven't had any results from both Operations & Account Manager's. My paperwork was submitted March at which time I was short 25 hrs. That 25 hours is now 31.5 an my recent pre deposit for this week shows only 20 hrs & 4 hrs training when it's suppose to read 32hrs, bringing the total now to 43.5 hrs am owed. What started as an 8 hr shortage in February is now 43.5 HR's. I've already lost my account behind this because I wasn't doing my complete Reports & Detexes so I was removed from the account. You want us to show up on time, an do our jobs but, we have to beg for our money we worked for an this isn't right. Am a US Army Veteran I've been a guard now for almost 21 years since my return stateside and is very issue I'm addressing now is the reason why I left Universal Protection back in 2002 when they bought out the company I was working for they saw that I was already on their books from previous years now 21 years later nothing has changed Allied has no idea of the financial burden they've placed me in the consistent lies from both managers in the office shows they're only concern is keeping the client happy guards are replaceable.

Desired outcome: I just want what is owed to me an a consistent 40 hr a week work schedule. I don't want or need the fancy titles for a few bucks extra, I don't like my phone blowing up when am off duty.

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Update by Kerry Meeks
Apr 27, 2022 2:10 am EDT

My name is Kerry Meeks I made a complaint on this site yesterday about reoccurring shortages to my checks since February. Now a process such as this shouldn't take this long. I mean what was once 8hrs as a shortage is now over 40 (+) hrs. Now each time I used my chain of command I've always had so called promises from the ACCOUNTS Manager "Diana" and everytime her promises never come through. My hunch is she wants me to snap whereas I'm fired. Now if your paperwork is submitted than it's up the the manager who submitted it to keep in touch with the employee of it's progress in my case she hasn't done this. Remember we are speaking about reoccurring shortages. When I was last in the office.."Last Week" she told me since I wasn't notified about being removed from the post that she would pay me the full 8 hrs for showing up and she wanted me to fill an open post right after I departed the office where she also stated she would pay me 8 hrs for doing it for her. Both were lies my pre-deposit shows this this for this upcoming check. I believe my accounts manager is behind this all, when I spoke to my operations manager he hasn't the slightest idea of what I was talking about. He's the one who told me Meeks I don't handle payroll shortages you'll have to contact Diana. Because of all these shortages my rent is behind, my credit card is maxed out and I also have late fees of which allied Universal doesn't reimburse.

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Midge Dover
, US
Aug 09, 2022 3:00 am EDT

My husband worked for Allied Universal for 10 years. He was given raises only to have them taken back within a couple of months. Of course they would wait until he had overtime to do it. He would work 56 in a week but get paid for 10. He never took time off for vacations because he got a buy back from the company for it until the last year he worked for them when he need to take the time off because I was in the hospital gravely ill. On that check they only paid him for 2 days and nothing for the time he took off even though he had 40 hours for sick time and 120 vacation time.

All in all when he left they owned him at total of $24000. If all they owe you is 40 hours count yourself lucky.

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4:23 pm EDT
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Allied Universal / Aus.com Mental health

Client Manager does not care about their people. I have been working overtime from summer of 2021and it is goin going with 56+ hours. I have told him I need help and does not bother on helping. My jail team are in the same situation but he does not care. He is also yelling at other jailers to do work that is not part of our job description. As long as the shifts are covered then that is all that he cares. Not even the client like this company. Hopefully they do not renew their contract

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12:12 am EDT

Allied Universal / Aus.com Interest party. employee number: 2952190. Grasiela Irizarry

I have filed two previous complaint forms with Allied and have not received a response from Allied. My name is Graciela Irizarry and I have been employed at Pace University as a Security Guard for the last six years. Recently my Manager. Michael Siciliano took hours away from me to give to part-time workers. Because of his action, I found it very difficult to pay my bills because of my reduced hours and pay. This was the nature of my original complaint.

On March 24th, I went to work sick and also had a migraine headache. Because of this I briefly fell asleep at my post. Mr. Siciliano stated that a Vice President of Allied came and tapped me on the shoulder, stating please don't do that again, and left. I continued to work for the rest of the week without incident. On the following Monday, March 28th I reported for work and was informed I was no longer assigned to that sight.

Other Security Guards had fallen asleep on their post from time to time without incident. I feel that because I complained to Allied about my reduced hours, Mr. Sicilanio took it upon himself to remove me from the site.. I have not been assigned anywhere since then. As it stands now, I am still removed from my site and I am not getting paid. My bills are piling up because of what Mr, Siciliano did.

I have complained to human resources on two previous occasions and they have not responded. Instead of addressing my situation, they just referred me back to Mr. Siciliano. I am still without a site and not getting paid. When Mr. Siciliano took hours from me to give to part-time staff, he had open sites where he should have placed them. He apparently tried to fix a problem by creating another problem. As a result, I am without a site and not getting paid.

Desired outcome: I would like to be reinstated, as I said before at my original site, and have my full-time hours restored. I would also like to be compensated for the pay I lost because of his actions.

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10:55 pm EDT
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Allied Universal / Aus.com Payments not Received

Please be advised, my email: [protected]@aol.com I tried all of the month of march talking to my supervisor as soon as I saw and error had been made as of March 10, 2022, from the Richmond VA office, he told me someone was working on it, but won't sign off on it, don't feel I am Intile to it. I am a previous G4S employee of 12 years as of 2021 pay rate 17.52 going on 13 now, I have earned 3 weeks' vacation with pay before the takeover. my anniversary date was mar to mar, which I had already put in for before the cross over. I was schedule for Feb 2022, for some unknow reason I have been refused my vacation pay and I was shorted every week of pay thereafter. at that time my rate was 15.00-hour Mar10 payday I was expecting 36.50 hours, I got 72.12 {Mar 17 I was due 38.50 hours I was paid 182.55 {Mar 24 I was due 42.95 hours I was paid 280.82 {Mar 31 I was due 40.80 hours I was paid 326.68 if my hours were not reported correctly by my supervisor or higher up, I had to suffer in the meantime, not one-person or anyone had the respect to call me directly to resolve this matter, in the meantime, I had to pull money from my savings account, put in my checking just to pay my bills last month to keep from overdrafts, I was pull off the Bank America contract, due to their decision no more security guards back around December, I now work at Towne Bank 5100 Nine Mile RD Richmond VA thank you, hope to get resolve soon.

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3:38 pm EDT
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Allied Universal / Aus.com Security guard

I drove to the government center in Annandale I parked in the handicap spot I have handicap plates a security guard approached my vehicle asking me to move threatening me so I went ahead and move to avoid conflict scared I found another parking space Then I took I got out of my car went over to the engine individual that parked in my spot took a picture of his license plate

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6:37 pm EST

Allied Universal / Aus.com Allied Universal Employee

This Security Guard was witnessed by many on Admiral Callahan in Vallejo, Ca. She is African American with long Braids wearing a An Allied Universal Company Uniform. She drives a Black Honda Civic (possibly) (License Plate # 7ULS520) She was seen road raging next to The Loop Gas Station causing reckless driving attacking a Silver vehicle. At the stop light She then gets out of her vehicle yelling, then spits on the vehicles passenger window. Unbelievable... It's disgusting to see that occur and also to know that she is employed with your company. Such a disappointment. I guess those are the type of people who work for Allied Universal.

Desired outcome: Better Choices in people your Company Hires... She was video taped and might go viral.

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7:58 pm EST

Allied Universal / Aus.com Age & gender discrimination from Captain Packer

I have copies of emails that will be forwarded no later than 1-20-2022, with medical documents also I have photos of the questionable policies which affects how Officers are treated on site which was mentioned in the email. Also numerous attempts to get PTO leave off to help which attributed to a knee injury due to negligence from not being able to be off after two straight years of work 2018-2020, the yr he became site supv was April 2020-2021. This was needed to care for my special needs family & my health & wellness. I was told by Capt. Packer that it was lost. I will forward the document re: age & gender discrimination the treatment in which I can submit. Tonight 1-18-2021 Capt. Packer & during the Holiday after loosing two members in my family 12-16-2021n& 1-3-2022 while grieving he telephone harrassed me, after telling him that, "I am grieving and handling a severe family matter", he disregarded and became biligerent on the site cell phone while on duty is unacceptable attempting to provoke me to have a conversation during my grieving process my witness can attest he called hung up and called me back a second time because I sent the chain of Command Gerald Lane an email regarding his hostile treatment during the Martin Luther King Holiday he is email harrassing me as well I asked him to stop and he refused. When there was a first discussion regarding sending a incident report he yelled at me, is when I was informed who the chain of command is on site and reported his behavior. in 2020. He threaten to terminate me for not sending a incident report and we do not have email access and still do not on text cell phone onsite. Photos will be forwarded asap once I download them from home. SP Greenhill Johnson

Desired outcome: I would like for him to stop discriminating against me as well lower his tone towards me.

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