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1.2 287 Reviews

Allied Universal / Aus.com Complaints Summary

13 Resolved
274 Unresolved
Our verdict: If considering services from Allied Universal / Aus.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Allied Universal / Aus.com reviews & complaints 287

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1:57 pm EDT
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Allied Universal / Aus.com Longs Peak hospital

Allied Universal Security at the Longs Peak Hospital (Longmont Colorado) told my husband he couldn't be seen in the ER unless the officer search his wallet. Security does not have legal rights to search belongings and they do not have the right to say someone can't be seen in the ER. 08/24/2021 at 11:30 am. Talk to manager in security and the officer on the phone hung up on my call. He was very unprofessional in the ER Lobby and on the phone.

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12:28 am EDT

Allied Universal / Aus.com Parking lot security

Date 8/21/2021
Time: Between 7:20pm -9:00pm CT

Our vehicle was broken into in the AMC Tech Ridge 9 Movie Theater parking lot in Austin, TX. The truck was in a handicap stall, in direct line of sight of the security officer parked in their pickup truck at the end of the lot. Based on the stalls, the criminals would have had to pull up near the rear of the truck, jump out, smash the window and flee. The vehicle's back window was busted out. Clothes, personal items, a back pack containing wallet with ID credit cards, etc that was under the seat, were stolen. Only the clothing on hangers were visible. One could also assume persons were scouting out vehicles looking in windows.

My complaint is that the way the security guard was positioned, the only way to NOT have seen the crime is if they were not paying attention to activity in the lot or ignored it.

We may reach out for further resolution.

Desired outcome: reprimand, future dash cams, approaching suspicious activity or reporting it.

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7:34 pm EDT

Allied Universal / Aus.com Unprofessional and lethargic leadership

I submitted a complaint before this year but still nothing has happened. The management is awful. Nothing gets done and they are very lazy. They sit in their office and sleep while patrol men are sitting in the company vehicles with no air conditioning. This is a safety hazard considering the rising temperatures. They are still incredibly unorganized and let the 3rd shift people come late with no consequences. They barely let me have off when my fiancé was in a car accident. They also come in a put in their own hours and sometimes they are not even there. They also are forcing people to stay over everyday even if they cannot. When I say stay over I mean 16 hour shifts. I for one have missed multiple appointments because of this. I understand the policy but this has to be in some violation of labor laws. They expect you to come in the next day and do it again. Then they complain that they are paying too much in overtime but they keep scheduling it. The supervisors never stay over for work either. They aren't even there on weekends. They do not hire the right people for the positions they need. If HR was to come and ask the employees about management they would all have the same response about how terrible it is. They also have unarmed people at armed post which may be in violation of the DoD.

Desired outcome: Speak to corporate and get some changes

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5:59 pm EDT
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Allied Universal / Aus.com RETALLIATION/ Harrassment

This report is in reference to Allied Universal Decatur, Alabama staff member "Neoma ?" She is over the posts involved. NUCOR, Double Tree by Hilton in Decatur, and a Tissue Plant in Barton Alabama. I was working at NUCOR when I got a better offer from another company making more money. I decided to put in a two week notice with my then Supervisor (Billy ?) and told him I didn't want it set in stone just yet. I had worked 1 week with the other company when I had this discussion with Billy again. He said that I hadn't given him ANY notice. I said ok as of right now I'm giving you a notice but again, I don't want it set in stone. After 1 more week with the other company, I decided I wanted to stay with Allied Universal. I called Billy and told him I wanted to stay and he said ok he didn't see a problem with it that he would call (Neoma ?) and let her know that I wanted to stay. This is where the trouble begins. I looked at ehub on my phone to see if they had scheduled me further. Instead I was taken off the schedule without being notified as the schedule on ehub isn't always right. I called Billy and he said that Neoma had taken me off the schedule. I called Neoma to find out why. She told me that she was not going to send someone to fill a spot and then keep someone who had put in a two week notice. After nicely telling her I had bills to pay and asking what was I supposed to do, Neoma became very rude after me being as nice as is humanly possible. She had ABSOLUTELY NO reason to be so rude to me at all. However, this is something that would continue with any correspondence we had thereafter. She then said she had a position at a local (to her) hotel that she needed filled if I wanted that. I didn't, but I took it to pay my bills. So, she sends me there. After being at the hotel for roughly a month, a position comes open at a Tissue Plant in Barton, Alabama 15 minutes closer to home. It was found in an ad. Instructions were to call the Supervisor Michael Kennedy. So I did. He said I'd have to get in touch with Neoma at the Decatur office. I called Neoma. Again she was very rude telling me I'd have to get in touch with my (Manager) and the (Manager) Supervisor at the plant and get them to approve and handle the transfer. So I got in touch with my Supervisor and told him this. He said I would have to call Neoma to get it approved. I told him I did and she said that he and the other (Manager) would have to oversee that. I had sent Neoma text messages on two occasions when she finally called back. I was asleep, my wife answered the phone. Neoma was also rude to her telling her that again, my supervisor would have to handle the transfer. When I told my supervisor this he said that she was actually over it and he would call and find out what's going on. He said that Neoma said that she wasn't going to move someone that was already assigned to a (manager). I was never told we had (managers) I was led to believe we had supervisors. That's unimportant for now however, Neoma has broken company policy in that every employee has the opportunity to transfer or move up to better themselves and she should not be rude EVER to ANY employee! She also should not retalliate just because someone wanted to try out another job then decide they wanted to stay with the company. If I'd known she was going to put me through this nightmare, I'd probably went with the other company.

Desired outcome: Be transferred to the Barton tissue plant and Apologies for both me and my wife.

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6:20 pm EDT

Allied Universal / Aus.com Nepotism at a post/site

This is a complaint regarding Eddie Flournoy the post commander at Red Bull in Santa Monica, Ca, and his brother Romeo Washington who also works at the same site. I been working here for a few months now and since i been here, Eddie Flournoy has been causing too many problems at the site which are constant harassments towards selected guards including myself, intimidation, and threats by Eddie. HIs brother Romel Washington, has made so many mistakes at the site to the point where when we bring it up to Eddie, he says "Romel is a respected guard, and dont worry what he does". The moment i have committed a small infractions or any other small mistake, Eddie would bully us to the point, that we fear for out jobs. This is nepotism at its finest here. I tried talking to the office about this problem, but a fellow guard secretly told me that all complaints against Eddie in the past have fallen on deaf ears. There have been many guards in the past that just had enough and quit and some fired for asking too many questions. The only reason i wrote this here, is because other guards referred me here even though it would most likely go unheard. But at least i tried, and Allied Universal needs to be held accountable for negligence, bias, hostile workplace environment, and allowing Nepotism between Eddie Flournoy and his brother Romel Washington.

Desired outcome: Removal of Eddie Flournoy

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12:24 am EDT

Allied Universal / Aus.com Allied Universal

This company sucks. They buy out their competitors but pays minimum to their employees. Security is a 24/7 job but if you try to contact a manager or supervisor, it never happens. Need a call back or a return text have fun that won't happen.. For minimum wage you are on your own. Take my advice try a another career! Don't work for these crooks.

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8:01 pm EDT

Allied Universal / Aus.com Service complaint

On plaza located on canola and victory the security of parking lot has approached us on many occasions with the accusation of loitering and demands to leave the premise, without any reason any question if I'm shopping or not which in that plaza the store petco is the main store for my shopping there could be more people in their cars and he doesn't approach them it's a racial harassment I have spoken to the property management but the harassment still continues he went as far to tell his boss that he sees us at night time in the parking lot

Desired outcome: To leave usalone he keeps on harrasing us

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9:52 am EDT

Allied Universal / Aus.com Industrial manufacturing

This particular incident involving an Allied Universal Employee of which is the Supervisor for the FEDEx Ground Packing warehouse located in St.Petersburg, Fl. Employee involved named "Floyd" active supervisor on duty on said day of 13th month of July, year 2021 morning shift. I've provided a voicemail complaint regarding the sexual harassment forwarded to Human Resources Representative Myla regarding incident.

Incident occurred 07/13/2021 8:30am of which transpired in the security lobby in the glare of security cameras. The security guard has repeatedly tapped my posterior area in accordance to security searches. On said date 13th, July 2021 of which marked the third (3) offense transpired. I repeatedly asked the employee to refrain from the estranged mode of search of which resulted in an verbal altercation and I'm now forwarding a formal complaint as well as advising legal processing.

Description of Employee: Elderly Gentleman about 6'2 with physical deformity on left arm wears a white uniformed shirt and maybe seen in a yellow and black allied universal garment as well.

Address: 1950 102nd Avenue N., St. Petersburg, Fl 33716

Reporting Facility Manager(s): Allen Humphrey; Tobi Akintola

Hub Info: 226
Phone#: [protected]
Human Resources Rep: Myla

Desired outcome: Termination or Relocation

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6:08 pm EDT
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Allied Universal / Aus.com Security guard

Today my sister went to San Leandro hospital to visit my son. She was confronted by an angry security officer. He told her she couldn't go to visit my son and started pulling and pushing on her. A nurse from the hospital witnessed this all unfold and told him he was wrong. She went to get the administrator and she agreed he was not supposed to put his hands on her fit no reason at all. This guard is a liability to this company. He takes the integrity away from this company. I was also greeted by an African American guard at highland hospital that allowed someone to pass him by and created a security breech. Then started to yell down the hall insults as I walked to the elevator. These types of guards should never be part of a prominent company as such. They are live wires and will cause lots of confusion and lawsuits due to their irrational behaviors. No guard should act as such. It makes the company look bad and can and will cause liabilities that this company don't need.

Desired outcome: Layoffs

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9:39 am EDT

Allied Universal / Aus.com My paycheck

The last 4 weeks, I am short almost 200hrs. My employee number is 9104957. You own me almost 3000 for the last 4 weeks. Worked 102 hrs and got paid for 8hrs. Worked for 108hrs got paid for 50.75hrs again worked for 102 hrs got paid for 56 hrs. They gave me only 56hrs with 56hrs regular instead of 40hrs regular.

Desired outcome: Pay me my last weeks hours and this year.

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6:48 pm EDT

Allied Universal / Aus.com Manager

I have a site manager named Bhavleen Saggo, he shows bias and uses harassing words when he comes at site. He had a friend working here who used to leave the site at night for 5-6 hrs and he didn't do anything until everyone came to know about that, moreover, one guard mandeep used to sleep at night and was his friend, he used to say him it's ok try to get your sleep pattern better and didn't removed them from the company. But the employees who are working well, he shows bad behaviour to them. He is a person with very much ego, no team management skills, no leadership skills, as a manager he is worthless. He should not be given a position of an employee and I don't know how can he be a manager.

Desired outcome: He should be removed from the company.

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12:54 pm EDT
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Allied Universal / Aus.com With holding vacation time /treatment of employees

On April 9 2021 we found out that allied lost the contract at the site . Steve Wasyl told us that we would be paid for unused vacation time since we couldn't take it because we didn't have enough people. Then he said the state of Pennsylvania says they don't have to. Also they put out an ad hiring with sign on bonus and when hired 2 people said oh that not for your site and they had a referral bonus that they refused to pay. Also there is alot more unfairness

Desired outcome: Paid the vacation hours we earned as wages

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4:50 am EDT

Allied Universal / Aus.com Security at jack in the box harassment and bullying towards homeless

Tired of this coming from them because I'm homeless when I went to Jack in The box I ate dinner and when I came out 10 minutes later I had a thing saying that they were going to tow my car in an hour but I was only there for not even less than an hour after receipt I'm tired of this every day
Fight

Desired outcome: Payment and job loss

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11:48 am EDT

Allied Universal / Aus.com Treatment of workers

While I initially enjoyed working with Allied Universal Both van nuys and woodland hills branch.I soon realized that there is a huge red flag in the treatment off security officers.
Operations managers are often friends or relatives of guards they supervise.Often showing favoritism in OT and issues when they arrise.
Officers are poorly informed and mislead on the amount of OT that they're allowed to do.Please send someone to evaluate and speak to guards so we can get the treatment and respect we deserve

Desired outcome: Evaluation of higher ups and treatment of guards

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Johnterry
Los Angeles, US
May 09, 2021 6:50 pm EDT
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Same here when I was working at the west la branch. Friends of friends and family is what ruined that branch office. Eventually I was bumping heads with them and I got kicked out of that branch.

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8:26 pm EDT

Allied Universal / Aus.com Overtime payment

Mistreated employees of Allied Universal.
Since the take-over of Allied Universal of what used
To be Champion National, we the remaining employees, have been treated like scrap by the new administration, there are not enough officers to cover the operation, in compliance with the client contract, we'd been working anywhere from 16 to 18 hrs a day 7. Days a week, to keep the client safe, secured, and happy, all for the benefit of Allied, to prevent a contract forfeited, and lawsuits to Allied, and we don't get our overtime hrs paid, some of us are owed up to 50 hrs from more than a month, past, what are we to Allied Universal? We need our hard earned money paid to us and we need to be treated with the dignity and respect. Any human being deserved to be treated with, we'd take this to the courts, but we like to play ready and give the other guy a chance to answer, thank you for your expected cooperation, hoping to hear from you soon before the storm Vic Velez security officer at LGSTX

Desired outcome: Human resources

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9:59 am EDT

Allied Universal / Aus.com Employment assignment site is switching security provider

Good day to you.
       Pleasant greeting with well wishes. My name is Mark Bienick. I just recently have been eagerly orienting myself as a new onboarded transition with Allied Universal Services procurement of current employed Secure America LLC working guards! With the start of this working week, I was unsettled with being notified by my downtown Boston Ma, site security manager, of the sudden directive that this work site will no longer be affiliated for security from Allied Universal Services continuing forward. This proclamation indeed troubles my continuing thoughts most certainly. A week prior & with a feeling of welcome refresh for anticipations employment achieved status contribute with Allied Universal Services, along with long sought coincidently most favorably recognized appreciative employment benefits blessing!
Consideration I sincerely do ask please for directive contact in maintaining reflective of current full time regular work week employment need status?

Most appreciative,
Mark Bienick  #7100411
[protected]@gmail.com
315.269.7886

Desired outcome: Consideration I sincerely do ask please for directive contact in maintaining reflective of current full time regular work week employment need status?

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8:47 am EDT

Allied Universal / Aus.com Security service

You have Officer Herring at Bayfront Hospital that is Very Rude to the customers. This behavior is uncalled for as he is here to assist with checking in patients and there families. I watched him be rude to several people. As I got closer I was irritated and didn't want to even deal with him. Yet he still was rude with just asking him one question He needs to know that his attitude needs adjusting. I work with several allied officers and it is ridiculous how some of the officers encounter with han beings.

Desired outcome: Written up or verbal warning

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Update by Sabrina Kelly
Apr 17, 2021 8:52 am EDT

You have Officer Herring at Bayfront Hospital that is Very Rude to the customers. This behavior is uncalled for as he is here to assist with checking in patients and there families. I watched him be rude to several people. As I got closer I was irritated and didn't want to even deal with him. Yet he still was rude with just asking him one question He needs to know that his attitude needs adjusting. I work with several allied officers and it is ridiculous how some of the officers encounter with han beings.

Update by Sabrina Kelly
Apr 17, 2021 8:50 am EDT

This officer needs to be spoken with and to know that he proves a service and he cannot be rude just because he seems to be having a bad day.

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sho u right
, US
Sep 27, 2021 8:52 pm EDT

You have an Security Officer at Karius Site in Redwood City, Ca site playing basketball in his uniform, don't know if he was on a break or not, plus he drives through the parking lot fast doesn't slow down when he hits the speed bumps. There are apartment complexes and people walk through this area, and I'm concern that there could be accident where someone could get seriously injured.

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sho u right
, US
Sep 27, 2021 8:52 pm EDT

You have an Security Officer at Karius Site in Redwood City, Ca site playing basketball in his uniform, don't know if he was on a break or not, plus he drives through the parking lot fast doesn't slow down when he hits the speed bumps. There are apartment complexes and people walk through this area, and I'm concern that there could be accident where someone could get seriously injured.

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Johnterry
Los Angeles, US
Apr 18, 2021 3:08 am EDT
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I stop working for Allied Universal because of many reasons like this one. AUS is a big company that don’t care of properly training guards and specially their supervisors. All AUS cares about is having as many accounts as possible and making money.

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5:44 pm EDT
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Allied Universal / Aus.com Post commander in Santa Monica Ca

Through word of mouth I heard about this site and how someone in here posted about Eddie Flournoy, the post commander at Red Bull in Santa Monica. Well i'm here to also write about my horrible experience dealing with this corrupt man. He has done so much workplace violations that I cant post everything at once... but here is a list of the things he has done while I was at Red Bull from 2018 to January 2021.

- Eddie Flournoy admitted to me that he likes to create a workplace toxic environment to keep everyone in check at Red Bull
- Eddie Flournoy admitted to me that he's an "[censored]" and that is part of his job description.
- He is paid by the client to be full time post commander (mon-friday), yet almost the whole time I was there, he never showed up mondays and fridays.
- He intentionally blocked off crucial cameras (cctv) from the building hes in charge off just so the other guards are not watching him. That created a security liability because no other personnel had access to those cameras anymore and left the building exposed.
- He targeted the most experienced guards such as myself because we knew his work ethics were wrong and would confront him about it.
- He harassed almost all the security personnel about certain AUS policies such as uniform, attendance, and COVID-19 protocol, but he violated all those policies himself. He would show up in random JORDAN shoes and jackets that are not part of AUS approved attire. He would call off in less than 4 hours prior to his shift starting and force the graveyard officer to stay on multiple occasions.

Those are just a few examples of the things Eddie has done at RedBULL. By the time I left the place, he has already lost about 4 other experienced guards between October 2020, and January 2020. All those guards including myself, all left because of his hostilities. As of March 2021, he has lost an additional 2 guards including a shift supervisor and another guard is also planning to leave soon. In all, those are 7 guards since October 2020 that left because of him, and all of them had many years working at RedBull. That tells you that we are not the problem, EDDIE FLOURNOY IS. He is a menace to both security over there and the client. The West L. A branch office is aware of all these complaints for the past 2 years and yet nothing is being done about him.

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10:45 am EDT

Allied Universal / Aus.com Harassment against shawnna soils

I need to have a meeting I have a list of complaints to file against allied. One is with shawanna soils who continue to come to my post and harasses me she is very rude and has a very nasty attitude she recently took over the account for the post I'm working at I've never had any issues ever not one until she came into the picture she suspended me this morning because she pulled up on me at 6:30 am keep in mind I was eating my breakfast, I spilled soup all on my shirt I took it off and put on a black sweatshirt just until it dried. She pulls up like you in violation I explained why she proceeded to say I don't care your still in violation totally disregarding the fact that I told her its soaking wet, she disgustingly looked me up and down and continued to disrespect me. She goes on to say is this all you guys do is just sit her very rudely, the post is a walking post where we sit in the car and patrol every hour. We have no tent cover no guard shack no nothing and I've been complaining about this so I don't know where she expects us to sit beside our car when allied provides us with nothing at that post. She suspended me when I started to make complaints about the work conditions and never even gave me a reason why I'm actually getting suspended or when I can even come back. This is the third time she has come up to my post talking crazy to me and being rude and disrespectful I don't even feel safe anymore with the way she continues to harass me I felt highly threatened each and every time.

Desired outcome: I got suspended with no explanation why

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4:40 pm EDT

Allied Universal / Aus.com Fellow employee

March 18, 2021

Brian Yager
11919 P Street Suite A & B
Omaha, NE 68137

Dear Brian,

I, George G. Thompson, an employee for the past 5 years. Without any complaints against me during this time. I have a complaint against Kelly McFarland. At the time of the incident it was reported verbally to my supervisor. At the time I believe that was enough to bring the incident to a close, but it apparently was NOT.

When nothing happened and I never heard anything but a text NOT to talk to McFarland from Brian Yager. I did complain to the Security Person Liberty Lavinski which was not proper.

On March 16th I was called into the Allied office thinking that the management was going to interview me about the verbal complaint I had made to Brian Yager. When there I was told that McFarland had made a written complaint of Harassment on me, and they wanted to interview me about that. I was then told that I could make a written report on McFarland.

I being a retired police officer with 49 years of service, 31 years as a Police Chief find this very unusual. In my view this is a classic example of elderly abuse by McFarland on Dee Thompson and an effort on McFarlands part to cover up her miss deeds by making a complaint on me. (See Dee Thompson's statement)

The unprofessional conduct I have observed McFarland do:
1. When speaking of Dee Thompson she would roll her eyes and act like Dee was stupid.
2. State numerous time to me that Liberty Lavinski is a [censored].
3. The incident with Dee Thompson.
4. When I come to work McFarland is suppose to check my temperature, when I am there she turns away making a foolish gesture and has a civilian employee take my temperature and he gives me the okay to go ahead, and her acting disgusted.

My question is if management placed a married coupe at one post, knowing the are man and wife who's fast is it, I have asked to be reassigned.

I have reviewed this and it is Abuse of the Elderly, in my professional opinion its not right to threaten an elderly person trying to do a good job.

Sincerely yours,

George G. Thompson

Desired outcome: Salon Centric

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