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On July 22nd Mills Van lines moved my neighbor into their house, unfortunately while positioning their truck they jumped the curb in front of my house and did damage to my lawn and driveway. When I contacted Robert Mills he passed me off to a Kelly Mills who informed me they weren't liable because they were regulated by the US DOT. When I informed her the US DOT has no authority over my private property which they had no right to be on she had no response. When I asked for her insurance information to file a claim she refused (isn't this illegal). While finally several months later Rober Mills contacted me to say he needed 5 business days to research and would contact me - guess what, the day he promised he'd contact me has come and gone dispite my repeated attempts to contact him. I filed a claim with my homeowners insurance - I can only assume the $470 it'll cost is needed much more by Mills Van Lines than it is by me...it's a shame a nationwide mover is refusing to even discuss the matter with me (especially given the small amounts we're talking about) Not sure I'd trust them with my household goods - I've been moved 5 times professionally and never had an issue with a damage claim, not sure I'd expect the same to happen with Mills as a result of my experience with them
The complaint has been investigated and resolved to the customer’s satisfaction.
On July 22nd Mills Van lines moved my neighbor into their house, unfortunately while positioning their truck they jumped the curb in front of my house and did damage to my lawn and driveway. When I contacted Robert Mills he passed me off to a Kelly Mills who informed me they weren't liable because they were regulated by the US DOT. When I informed her the US DOT has no authority over my private property and they (Mills) they had no right to be on my property she had no response. When I asked for her insurance information to file a claim she refused (isn't this illegal?). While finally several months later Rober Mills contacted me (only after I filed complaints with the GA & OH Attorney General's Office, the BBB and the US DOT) to say he needed 5 business days to research and would contact me - guess what, the day he promised he'd contact me has come and gone dispite my repeated attempts to contact him. I filed a claim with my homeowners insurance - I can only assume the $470 Liberty Mutual estimates it'll cost to repair the damage is needed much more by Mills Van Lines than it is by me...it's a shame a nationwide mover (and a franchisee of a very well respected moving line-Allied) is in such a difficult situation and they need to keep hiding from me rather than discussing the matter in an honorable way (especially given the small amounts we're talking about) Not sure I'd trust them with my household goods - I've been moved 5 times professionally and never had an issue with a damage claim however I'm not sure I'd expect the same to happen with Mills as a result of my experience with them