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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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S
10:30 pm EDT

AliExpress order number:100690999935229

I am not satisfied with your delivery service.
Received my product yesterday but in an improper way. I just saw with my own eyes, the courier guy just threw away the product to my house floor. Second, he didn't even get my signature. I know my product is not fragile but we as a customer are paying for the shipment . Please take action on this. Thanks

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N
1:15 pm EDT

AliExpress illegal information sold

This complaint is about the people of aliexpress doing some shady business practice. Recently I made an order through aliexpress and suddenly i started getting packages from amazon at first i thought maybe it was amazon's company that was doing this practice of sending me "free gifts" or unordered packages and it was driving me insane to figure out how i been getting hacked. I finally figured it out it was from aliexpress sellers who sold my information to other companies for whatever purpose. How i figured this out was that i had put a fake phone number on aliexpress as a way to track where i been getting hacked and i see that fake phone number on my package from amazon and the phone number was unique to aliexpress only. If anyone is getting unwanted packages from other sources it probably began with an order through aliexpress.

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S
7:31 am EDT

AliExpress shoes and face powder

I bought shoes and face powder on this sight and I provided my address for my parcel to be delivered, but I did not receive any of them . I contacted them to say I didn't receive anything and they told me to go to nearest post office claiming its delivered in one of the post office. I went to four different post office and I couldn't get them. I then write to them to say I cant find it where exactly should I go, but upto now they are quiet. How can I get my refund.

[protected]@yahoo.com
Susan Nyika.

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Update by Susan Nyika
Apr 28, 2019 7:39 am EDT

Those are my orders I didn't receive

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G
11:45 pm EDT

AliExpress Defective item won't let me return

I bought a defective item from aliexpress. The Brand is urgreen Bluetooth receiver. After the first day of use the blue tooth receiver is not connecting my phone anymore. After that i opened a dispution which they want the evidence which I can prove the product is not able to connect my phone. BUT HOW THE FK I CAN PROVE THAT. The final decision is rejecting me. I Bought a defective item which I can not even return. This is really piss me off. And I found out another urgreen wireless charger is defective as well. The charger is not charging constantly. Don't brother I won't open a dispution again! Totally waste my time and I get nothing. I just WON'T ORDER from you guys no more.

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Update by Gin12
Nov 22, 2020 4:13 pm EST

Bluetooth I received was in good condition. And I totally mess it up myself. Thx for Aliexpress for the excellent service and delivery.

Update by Gin12
Nov 22, 2020 4:05 pm EST

Items actually received. Everything is just a misunderstanding.

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G
6:01 am EDT

AliExpress watch that is supposed to be automatic but needs to be wound up

Your dispute resolution solely favours the seller
The item is defective
You ask me to send you a video of the watch problem. How stupid is that? It would mean taking a video of the watch whilst I was wearing it all day
The otter option was for me to pay to send the item back - its defective so I am not paying shipping. Also if I send it back I have already paid but there is no guarantee I will get my money back or a replacement watch
Aliexpress is a terrible seller focused business
You will be out of business without CUSTOMERS
look after customers FIRST not your terrible sellers

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J
4:19 pm EDT

AliExpress order id: [protected] car stereo gps navigation car radio store

Coustumer: Janos_M_[protected]
[protected]@gmail.com

I have bought a Panlelo GPS in 25 January. They promised 5 days delivery from Germany. I have to wait until 02.April.I had to wait 65 days. The seller has many excuse, costume problem in Germany, wrong adress.. .
Finaly i received. After the firs day the GPS died. No sign. I asked the seller a new one or refund and I told him that a I send back. He was asking, videos, pictures from the GPS. but always vaitng with the answer 2-3 days. Finally, ( he was playing fort this reason ) the dispute time is over, and now he is not answering any letter.
It is not fair. I want my money back or a new one
Can you help me
Regards
Janos

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N
6:42 am EDT

AliExpress shoes

Hi i am providing screenshot of my order no.
Supplier send me the bigger size in shoes and now not responding even he blocked me so i CAN'T open the disbute.He blocked me on the first day when i messeged that shoes are big.
I need my refund or supplier need to pay for shipping for return bcs i already spent and its supplier fault.
I send the proof that size is big but he is keep ignoring pls check in messages with supplier..TOTALLY DISAPPOINTED

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D
6:48 am EDT

AliExpress car mat set faulty

I ordered a BMW car mat set from the above seller on aliexpress. Order Id [protected]
They sent me a car mat set for a left hand drive car. In the UK cars are right hand drive. This item does not fit my car so therefore is not fit for purpose. They have sent the wrong item to me. They want me to send this back for a refund. It will cost me £65 to send this back. The item only cost £87. Therefore I will only receive £22 difference. I don't think this is good service. O believe that the seller should pay the shipping fees back not myself. I have until the 25th April to provide them with a tracking number. Please advise as they are not replying to messages.
Thank you
Daniel.

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A
3:57 am EDT

AliExpress huawei mediapad m2 7.0 inch phone

Do not buy phones with Mediapad Tablet Store, Aliexpress

The phone was SIM locked and can be used only in China. The seller told me it was unlocked until I checked with Huawei Company and found that it was both locked and expired for a year ago. I was fooled to accept to return the phone. The seller gave me the instructions how to send it back, what to write on parcel description without knowing that it was impossible to send the phone back by simply registered air-mail to China due to scanning test. It was ashamed to admit with the post officers when finally the phone bounced back from airport to the original post office.

I think the seller knew that I just couldn't send it back in economy way in the promising time.

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B
11:05 am EDT

AliExpress order & deceitful notice of shipment

A flat, ribbon-cable broke on my video camera. I was happy to see that Ali Express claimed to have that specific item. I ordered it, providing my credit card info and the order was accepted.

On 14 April, 2019, Ali Express emailed me : "Your order was shipped."
Since it was a small item I was reassured by the idea that the item would arrive fairly soon - despite the fact that it was being shipped from China.

On 21 April, Ali Express emailed: "Your order was cancelled, due to non-payment."

1. A week after shipping my order, it was cancelled?
2. Ali Express waits one week after shipping an order to verify the payment?

After reading many reviews, my experience with Ali Express seems common. Mistakes happen, but careless mistakes which require blatant conflicts in logic and facts are referred to progressive countries as "lies". That goes for governments also!

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M
5:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress xphone store

On 19 April I placed an order with Xphone Store and then they messaged that they cannot ship with the selected method but they refused to accept that as a reason for cancellation and forced me to choose other reasons to get my money back. he first lied and says he cannot ship to my country but in the reviews on that ad he has shipped to South Africa before. I would like him to remove the false information on his ad that says he can ship with standard Aliexpress shipping when he refuses to ship with that method. Order ID: [protected], Order time: 13:20 Apr. 19 2019

message from seller: Dear friend,

Sorry, this phone can not sent to you country, pls choose the "other reasons"to cancel this order, that i can refund you very fast!

Sachi

and in the attachments is a screen shot from the ad that he has sent to South Africa with that shipping method before.

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A
3:44 am EDT

AliExpress tcl remote control

Dear sir,

I feel really unhappy to write this email. I had placed order for rc200 universal remote controller (replacement for tcl smart tv) (order no.: [protected]) on 18th feb, 2019. After a long time of around 30-40 days I had received the item. But it was shocking to me that universal remote bn59-00865a is delivered to me instead of rc 200 and the dispute also closed without confirmation and the customer care "ada zhou" keep asking me for some or other things, some time asking for the problem what I am facing with the delivered unit, some time asking to send video, etc.

At the end, I strongly ask to deliver me the item rc200 which I ordered. I had attached pic of delivered item as well as the video shared with the customer care.

Regards,
Ahsan ahmed
M: +974 - [protected]

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E
9:27 pm EDT

AliExpress berrygo jamerry store

I have placed an order on March 21 2019 for a jacket that I still have not received. I have messaged them before it had been shipped as to when it will be and they count ones to tell me to wait 3-7 days in which I did. I message them once again after it had not been shipped still. Once it was shipped they said the expected date of delivery was April 16th and I still haven't seen it. They asked me to wait 20-30 days which I have been patiently waiting already. I'm so upset and disappointed with the communication of this company. I messaged them asking that I be reimbursed for my time wasted as well as to receive the jacket. They replied with no acknowledgement of my frustration and no compensation for the time being wasted. They didn't seem to care about my issues or frustration with the packages not being received. I would like to be reimbursed as well as receive my jacket.

Thanks Esther Bentley

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A
1:40 am EDT

AliExpress I did not received the order and can't open dispute due to security concerns

I did not received the dress from the seller, I asked the seller to extend the buyer protection until I can open the dispute after my account reactivated. But the seller just keep telling to open the dispute by myself. I knew some Aliexpress will cheat on seller but I always believe on Aliexpress services. However, because most products are poor quality and then I open dispute too often, Aliexpress lock my account and did not allow to open dispute anymore. I talked with the Aliexpress agents and summited the appeal reports three times in last month, but Aliexpress still not solve my problems. I feel depressed of Aliexpress. I had recommend Aliexpress to my friends before, now I am so regret of it. I think I will never gonna buy on Aliexpress anymore because they did not allow me to tell the truth of the products.
The product Order ID: [protected].

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T
7:07 am EDT

AliExpress shop for rechargeable usb blender

I shop for USB Rechargeable Blender Mixer 380ml Portable Mini Juicer Juice Machine Smoothie Maker Household Small Juice Extractor New Drop in January 2019. I was later told the shipment is canceled but I will pay additional $0.01 to reship again which I did. Again I saw the item is cancelled again. Since the first time I can't open a despute cos time elapsed the item is $18.41 including shipping. I wrote the store still no reply and when I open a dispute is on my for the refund of $0.01 that I will be given.
Please I don't want the item I just need a refund.

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D
5:54 am EDT

AliExpress item purchased and canceled by ali, refund less than paid

Hi,

I am writing this as I have encountered some distressing experience from Ali Express.

My account information is as follows:
Email: [protected]@gmail.com

I recently purchased an item on Ali Express on 8th April 2019, Order number [protected]. I later discovered that the item was canceled by Ali Express. Upon checking my credit card statement, I discovered that the amount refunded to me was less that what I had initially paid. Please find attached the screenshot of my actual credit card statement.

On 19th April 2019, I used the Chat feature under Customer Service in the Ali Express webpage to lodge a complaint. I spoke first to consultant Hanz. After some time, the chat was abruptly terminated. I was then connected to Veronica, and after just a while, it was terminated too.

In my third attempt, I was connected to Rodelio. After consulting with her supervisor, she informed me that the difference in amount that I had paid (RM 1465.94) and the amount I received (RM 1417.32) were bank charges. I had to bear the responsibility to coordinate with the bank if I wanted those fees refunded. She could not assist me further on this matter. My requests for a contact number or email address to escalate this matter were declined.

I felt very frustrated, disappointed and distressed. I had trusted Ali Express when I purchased an item through the app. I had planned to make many more purchases through Ali Express but am now very concerned that the orders may be arbitrarily canceled, and that I would still be charged for unknown bank fees. Furthermore, Customer Service made it clear to me that nothing could be done when I sought their help.

I believe this is not what Ali Express wants for its customers, and that is why I am taking the effort to write this complaint. I hope my request for the correct refund for the item I did not receive is reasonable.

Thank you,
Dylan.

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T
2:34 pm EDT

AliExpress uvlaik new trendy optical lens glasses frame clear glass women brand transparent eyeglasses women ultra-light eye glasses frame

I made an order for this product since last year and up till now April 2019.

It hasn't gotten to the nearest post office.

I have been going to The nearest post office for the past couple of months and still nothing.

I have tried messaging the seller and still they do not respond to me.

Here's the tracking number
UN539981342CN

I do not know how to go about this

Please help if the seller can resend it probably refund thank you.

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A
10:38 am EDT

AliExpress trainers I did not receive as they were lost while they were being shipped.

I purchased a pair of trainers from zyysport store order number [protected] on the 27.03.2019 then I was informed that they had been lost by the shipping company. I was then issued with a new tracking number pr023050994yp and told that they would send me a identical pair like the one's I ordered that was over two weeks ago and they are not showing up on any of the tracking sites. When I wrote to them that they had already looked after me but when I checked to see what they were talking about I couldn't find anything. When I wrote to them I informed them that I had purchased the trainers for my wife to be to wear when we go on holiday after our wedding in two weeks or so and asked if they could be shipped by dhl.. Fedex or ems or some courier company like that so we could get them in time for the honeymoon to make up for what happened.
Sincerely yours
Austin taite

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F
12:07 pm EDT

AliExpress new aluminum metal wallet business id credit card case holder anti rfid scanning card holders for men and women

Order number: [protected](Current order)

I placed an order for this item in November 2018 and we are now in April 2019 and till date I have received the item. I have sent so many messages to the seller asking for an update but no one is bothered to even respond to my messages which is very frustrating. I even asked them to refund my money of CAD1.77 but the seller has not even done that.

See attached all correspondence with the seller and how there has been no response or update from them.

Appreciate if you could please intervene and help sort this issue and please get me back my refund.

I have attached all the correspondences I have tried to send to the seller with no response from his end - please help

Hope to hear a positive response soon.

Thanks

Kind regards
Sophia Fiona Fernandes

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3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress cheating company

This company agree with a refund. They pay me allready 50% if i stop the dispute first.
The rest amount they will send if i give them a 5 star feedback.
But i can't anymore give any feedback after 30 days.
These reseller refuse to pay my money back.
Who can help me?

Email from them:
Hello friend,
Thank you for your attention.
We will send you part amount right now.
Please kindly give us 5star rating and feedback for our product.
Thank you very much for your cooperation, we will send you the rest amount after confirmation.
Best regards,
Claire

Hi dear friend,
Thanks for your message.

If you receive our product, we appreciate you confirm order shipment and give us a 5star rating and positive feedback.
Thank you very much for your support.

After order shipment and payment confirmed, we will send you the money soon.
Thanks and Best regards,
Claire

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

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