SUBMIT A COMPLAINT

AliExpressf. audio fa2 dsd ak4497eq professional lossless portable hifi music player mp3 dap ak4497eq dsd

Order ID: [protected]

The music player was faulty the first day, i was told to send back to China at my cost of $60 Postage, i was not happy with the music player and asked them to replace it with another Player of a diffrent type the T1 which looks better for me,
i Paid KRHIFI Audio Store almost $200 USD the T1 i wanted to be the replacement is only worth $100 so i asked KRHIFI Audio Store for the T1 and another one to make up for the $200 i spent, KRHIFI Audio Store agreed, . but now they changed their minds and still trying to fix my damaged player ad refusing to replace it . i enclose our correspondence.

hi friend, what is the issue about the player ?
please tell us in detail thanks.
05/09 18:33

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
Hi i plugged in the USB and downloaded music files to the Faudio player, now when i plug in the USB my computer wont recognise the player and i can't add any files
Read
05/09 20:28

we hope that you can send the video by email. Please do not send it to video sites such as youtube. China is forbidden and we cannot open it.

This is our email address: [protected]@qq.com.
Please tell us your e-mail address, and leave the order ID in the email which you send to us.
Looking forward to your reply.Thank you.
06/09 12:09

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
I plug my F.Audio player into my laptop with the USB cable, my computer does not detect the music player, i can not send files to the F.Audio player it wont detect, but it does charge with the USB
Read
06/09 13:13

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
Just sent you the video
Read
06/09 13:27

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
06/09 14:49

okay we will check it.
06/09 14:56

hi friend, had you send video to us ?
we did not find.
06/09 15:44

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
i just emailed you the order number
Read
06/09 15:54

hi friend, we have checked your video just now.
could you please try to change the TF card then try it ?
change to another tf card?
06/09 17:58

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
07/09 09:53

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
07/09 15:30

hi friend had you try to change the TF Card?
07/09 16:24

yes i have changed the card and tested it, it wont even recognise the internal memory, nothing pops up on my laptop, i jhave my laptop updated all drivers
Read
did you watch the video i emailed you ?
Read
07/09 17:56

yes we have checked it .
hi friend, how about ship back to us replace new for you ?
08/09 03:21

Have you tried to restore the factory settings?
08/09 08:44

i have pushed the Reset button, how do i reset to factory settings?
Read
08/09 08:54

I own several Hires players and this one definitely is not responding, how do i return ?
Read
Could i swap with Faudio T1
Read
09/09 15:14

hi friend, if you try to reset it not not work, please ship back to us repair for you, okay?
This is our newest address:
------------------------------------------------------------------------------------------
Contact Name:Zhao Jun Zeng
Street Address:BaoAn, FuYong Street, HuaiDe Community, LiXinNanLu No.201, BeiFangJunYiShangWuZhongXin 4016
City:ShenZhen
State/Province/County:GuangDong
Country/Region:China
ZIP/Postal Code:518103
Mobile:[protected]
This is our request, thanks:

① Please ship by ordinary registered mail,MUST with tracking number..
(Not Send by DHL、FedEx、EMS is expensive and easy to be withheld by Chinese customs)
②Please ship back :Only player !
③Use the smallest package to avoid being withheld by the Chinese customs.
④Declaration value:US $6, thank you!This is important!
⑤Please write the ORDER ID: [protected] in paper, thanks.
Please tell me your tracking number after you ship back,thanks
09/09 15:33

should you email me a label with your Chinese address in chinese, i can print and cut out to place on the package?
Read
i will copy the address and print out, the one already in this email
Read
if the unit is faulty may i exchange for a T1 ?
Read
09/09 17:26

i will send tomorrow
Read
09/09 17:52

okay wait for your return news.
>>if the unit is faulty may i exchange for a T1 ?
once we got it, we will check it then contact us to replace, okay?
09/09 19:19

OK
Read
Thank you for your help
Read
09/09 21:51

okay
10/09 12:56

Read
I packed safely as small as possible, the post office said the price for tracking is over $60
Read
10/09 15:01

?
you mean the shipping cost is pass $60 USD ?
10/09 15:16

yes
Read
10/09 20:08

should i send to you normal post? no tracking number ?
Read
11/09 14:08

Hi should i sent back to you without tracking number?
Read
11/09 14:52

hi friend, please do not send without tracking number beacuse once it got loss during the shipping,
please wait my news, we will take into consider, then contact you about the shipping cost.
12/09 18:20

ok
Read
12/09 18:33

thanks
15/09 09:35

Hi, could i exchange it for the T1?
Read
16/09 15:55

had you send it to us ?
16/09 19:25

not yet i was waiting for you as you said dont send yet
Read
16/09 19:34

cause without tracking number will lost the package .
hi friend, we have another idea
how about repair it on your local store ?
16/09 20:15

Repair centers charge $120 per hour and they require your service information manual
Read
i will send it to you in a week
Read
16/09 22:02

Repair centers charge $120 per hour ?!!
oh my god.
17/09 18:10

Exactly
Read

hi friend, we hope you can find the cheaper shipping method with tracking number okay?
17/09 18:28

if there is a fault could i get it exchanged with a T1 ?
Read
17/09 21:40

okay
18/09 20:17

how about 2 PCS of T1 because similar price?
Read
19/09 14:56

hi friend, but you used it pass months.
please ship back to us then we check it, okay ?
19/09 18:30

i used it for only a few days it stopped on the first day, it is sealed in a new plastic bag not a single finger print, i look after my electronics, will send on Monday
Read
19/09 20:48

okay wait for your tracking news.
20/09 11:03

NEW ZEALAND POST Tracking number 95F1F7AECB0E7159 just sent now
Read
20/09 14:49

95F1F7AECB0E7159 is the tracking numbers?
where link we can check it ?
is it can follow the tracking news?
21/09 06:40

https://www.nzpost.co.nz/tools/tracking/item/EP438204579NZ
Read
EP438204579NZ
Read
21/09 14:52

okay once we got it, we will contact you .
25/09 11:38

F.Audio XS03 and T1 ok?
Read
Yoona Lee is here to help you.
25/09 14:57

hi friend, we recommend the T1 more
Production Information
Zishan T1 4497 AK4497EQ DAC DAP Touch Screen Professional Lossless Music Player MP3 HIFI Portable DSD with 2.5mm Balanced AK4497
US $158.67
25/09 15:15

its around $100 normally
Read
25/09 15:39

hi friend, T1 $99 for you .
25/09 15:53

i dont want to buy i was looking as a replacement a t1 and XSO3 as replacement to the same value
Read
25/09 17:50

https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
Alibaba Translation
hi friend, how about the z3?
25/09 18:07

Ok T1 and Z3
Read
Ok T1 and Z3
Read
25/09 18:20

once we got your player then we check it then contact you okay .
cause we need to check the player .
25/09 19:09

ok kool
Read
25/09 21:30

okay
28/09 15:24

i see it was delivered and signed for by BRQS4016 today
Read
28/09 15:35

yes we just receive it .
we will open it then contact you my friend.
01/10 07:53

Hi wondering if i could have mu unit replaced with F.Audio XS03 and T1 if i pay you an extra $20 ?
Read
02/10 18:45

We will repair for you,is this ok?
02/10 19:01

it is in perfect condition, I want to exchange is that ok
Read
03/10 08:12

exchange for F.Audio XS03 and T1 i will pay another $20 ok?
Read
03/10 11:15

Hello
Read
03/10 18:30

We discussed this earlier about replacing, i responded 20 minutes after your last message yesterday when you asked me.
Read
07/10 19:43

We will repair for you,we can not exchange,i am sorry
07/10 20:35

what was broken?
Read
08/10 19:28

hey could i exchange if i pay your more money ?
Read
08/10 19:48

hi friend, how much you want to pay?
but we can repair for you.

what went wrong with the player ?
Read
because the player was broken on the first day . i want to exchange it
Read
08/10 19:59

2019.08.16 12:12 (GMT-7): Delivery successful
We will repair for you,we can not exchange,i am sorry

what part was damaged?
Read
Yesterday 06:30

was it sotware damage or hardware damage?
Read
Yesterday 11:01

I have been in contact with Aliexpress, Here is Aliexpress legal Refund terms: Any product delivered to you that fails to match the seller's description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.
Read
Yesterday 16:07

hi friend, please do not worry .
we will repair it and resend the better item
Yesterday 18:32

i want to exchange please, you never answered my questions
Read
Yesterday 20:17

We will repair for you,we can not exchange,i am sorry
Yesterday 21:23

what was damaged?
Read
07:51

what was the faulty component ?
Read
15:39

the player still on checking my friend.
18:22

You Offered a replacement on 25/09 in the comments
Unread

i dont want to buy i was looking as a replacement a t1 and XSO3 as replacement to the same value
Read
25/09 17:50

https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
Alibaba Translation
hi friend, how about the z3?
Unread
T1 and Z3
Unread

Vi
Oct 10, 2019

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