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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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M
8:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress multi measuring tools store

I bought a temperature data logger from this company, I received it and had problems with it from the start I tried to resolve the case with them. For 3 months they going back and forth with me giving me the same instructions how to use this device. I followed the instructions 100% still the device doesn't record data. I'm really upset since they won't send me another one that actually works.I used Ali express for over 5 years now, I never experienced such bad customer service from such a big company.

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Q
3:33 pm EDT

AliExpress I purchased from aliexpress china 7 items

order numbers 8003841062936693, 80038025988466,8003802197566693, 8003744812686693, 8003742261616693, 8003741221396693, 8003725163096693

I purchased from aliexpress china 7 items which were on discount more than 96%. I paid though credit card. But seller cheating not delivered and gave me fake tracking number which after 2 days delivers showing successful delivery.
Please help me and others from such cheating sellers. I have blocked money and tax has been charged on my credit card for purchasing these items. Though money may be refunded but tax paid is not refundable. Also seller gave me mental stress. I want compensation for all these. Ask seller to send me items on the discounted price he sold items to me or refund extra money for giving me stress.

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Paul David C
Trout Run, PA, US
Oct 24, 2021 8:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's the fake tracking scam, I just lost $159 to it and you cannot reason with Ali's resolution team, they are all crooks. My seller got some junk like a pack of "seeds" and mailed them to anyone in the USA, and he gives me that tracking number as being mine. When it showed delivered, I complained and he insists it's at the post office. When the resolution team gets involved, I show them evidence that the seller would have to pay $558 for shipping of this 22Kg item. I demanded that the seller provide evidence that he paid this for the shipping and tracking. They just ignored my proof of this scam and are insisting I get evidence from the post office that they never had it. They gave me this as my last resort or they give the thief seller my money. I have no doubt these resolution teams are getting a large cut of this stolen money, or they wouldn't do it.

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A
A
Adel.ben
, DZ
Nov 25, 2019 1:59 am EST

i have the same problem with this seller . what we can do now?

S
S
Sérgio Caeiro
, US
Nov 13, 2019 5:46 pm EST

Same problem here from that shop

A
A
AKK999
, US
Oct 17, 2019 7:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm in the same problem the sellers not refunding my money ...

ComplaintsBoard
C
4:14 am EDT

AliExpress prices

Good day,
after make my oreder the sellers contact with me and say to me pay more fees because my countery delivery is weak rate, and the asked me to cancel the order
HOW it come to cancel after paid and while checking item description i didn't got that my countery is weak rate, Also other sellers text me that[ our product it not ready and it's in bad condition so please cancel the order ]
please try to solve this issue ASAP because that's make untrusted and inconvenience for customers. [ I have the data if you need to provide it ]

thanks for advanced reply

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V
1:43 am EDT

AliExpress f. audio fa2 dsd ak4497eq professional lossless portable hifi music player mp3 dap ak4497eq dsd

Order ID: [protected]

The music player was faulty the first day, i was told to send back to China at my cost of $60 Postage, i was not happy with the music player and asked them to replace it with another Player of a diffrent type the T1 which looks better for me,
i Paid KRHIFI Audio Store almost $200 USD the T1 i wanted to be the replacement is only worth $100 so i asked KRHIFI Audio Store for the T1 and another one to make up for the $200 i spent, KRHIFI Audio Store agreed, . but now they changed their minds and still trying to fix my damaged player ad refusing to replace it . i enclose our correspondence.

hi friend, what is the issue about the player ?
please tell us in detail thanks.
05/09 18:33

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
Hi i plugged in the USB and downloaded music files to the Faudio player, now when i plug in the USB my computer wont recognise the player and i can't add any files
Read
05/09 20:28

we hope that you can send the video by email. Please do not send it to video sites such as youtube. China is forbidden and we cannot open it.

This is our email address: [protected]@qq.com.
Please tell us your e-mail address, and leave the order ID in the email which you send to us.
Looking forward to your reply.Thank you.
06/09 12:09

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
I plug my F.Audio player into my laptop with the USB cable, my computer does not detect the music player, i can not send files to the F.Audio player it wont detect, but it does charge with the USB
Read
06/09 13:13

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
Just sent you the video
Read
06/09 13:27

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
06/09 14:49

okay we will check it.
06/09 14:56

hi friend, had you send video to us ?
we did not find.
06/09 15:44

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
i just emailed you the order number
Read
06/09 15:54

hi friend, we have checked your video just now.
could you please try to change the TF card then try it ?
change to another tf card?
06/09 17:58

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
07/09 09:53

Order Number #[protected]
F.Audio FA2 DSD AK4497EQ Professional Lossless Portable HIFI Music Player MP3 DAP AK4497EQ DSD Hard Solution AK4497 OPA1632
FINISHED
US $189.47
Read
07/09 15:30

hi friend had you try to change the TF Card?
07/09 16:24

yes i have changed the card and tested it, it wont even recognise the internal memory, nothing pops up on my laptop, i jhave my laptop updated all drivers
Read
did you watch the video i emailed you ?
Read
07/09 17:56

yes we have checked it .
hi friend, how about ship back to us replace new for you ?
08/09 03:21

Have you tried to restore the factory settings?
08/09 08:44

i have pushed the Reset button, how do i reset to factory settings?
Read
08/09 08:54

I own several Hires players and this one definitely is not responding, how do i return ?
Read
Could i swap with Faudio T1
Read
09/09 15:14

hi friend, if you try to reset it not not work, please ship back to us repair for you, okay?
This is our newest address:
------------------------------------------------------------------------------------------
Contact Name:Zhao Jun Zeng
Street Address:BaoAn, FuYong Street, HuaiDe Community, LiXinNanLu No.201, BeiFangJunYiShangWuZhongXin 4016
City:ShenZhen
State/Province/County:GuangDong
Country/Region:China
ZIP/Postal Code:518103
Mobile:[protected]
This is our request, thanks:

① Please ship by ordinary registered mail,MUST with tracking number..
(Not Send by DHL、FedEx、EMS is expensive and easy to be withheld by Chinese customs)
②Please ship back :Only player !
③Use the smallest package to avoid being withheld by the Chinese customs.
④Declaration value:US $6, thank you!This is important!
⑤Please write the ORDER ID: [protected] in paper, thanks.
Please tell me your tracking number after you ship back,thanks
09/09 15:33

should you email me a label with your Chinese address in chinese, i can print and cut out to place on the package?
Read
i will copy the address and print out, the one already in this email
Read
if the unit is faulty may i exchange for a T1 ?
Read
09/09 17:26

i will send tomorrow
Read
09/09 17:52

okay wait for your return news.
>>if the unit is faulty may i exchange for a T1 ?
once we got it, we will check it then contact us to replace, okay?
09/09 19:19

OK
Read
Thank you for your help
Read
09/09 21:51

okay
10/09 12:56

Read
I packed safely as small as possible, the post office said the price for tracking is over $60
Read
10/09 15:01

?
you mean the shipping cost is pass $60 USD ?
10/09 15:16

yes
Read
10/09 20:08

should i send to you normal post? no tracking number ?
Read
11/09 14:08

Hi should i sent back to you without tracking number?
Read
11/09 14:52

hi friend, please do not send without tracking number beacuse once it got loss during the shipping,
please wait my news, we will take into consider, then contact you about the shipping cost.
12/09 18:20

ok
Read
12/09 18:33

thanks
15/09 09:35

Hi, could i exchange it for the T1?
Read
16/09 15:55

had you send it to us ?
16/09 19:25

not yet i was waiting for you as you said dont send yet
Read
16/09 19:34

cause without tracking number will lost the package .
hi friend, we have another idea
how about repair it on your local store ?
16/09 20:15

Repair centers charge $120 per hour and they require your service information manual
Read
i will send it to you in a week
Read
16/09 22:02

Repair centers charge $120 per hour ?!
oh my god.
17/09 18:10

Exactly
Read

hi friend, we hope you can find the cheaper shipping method with tracking number okay?
17/09 18:28

if there is a fault could i get it exchanged with a T1 ?
Read
17/09 21:40

okay
18/09 20:17

how about 2 PCS of T1 because similar price?
Read
19/09 14:56

hi friend, but you used it pass months.
please ship back to us then we check it, okay ?
19/09 18:30

i used it for only a few days it stopped on the first day, it is sealed in a new plastic bag not a single finger print, i look after my electronics, will send on Monday
Read
19/09 20:48

okay wait for your tracking news.
20/09 11:03

NEW ZEALAND POST Tracking number 95F1F7AECB0E7159 just sent now
Read
20/09 14:49

95F1F7AECB0E7159 is the tracking numbers?
where link we can check it ?
is it can follow the tracking news?
21/09 06:40

https://www.nzpost.co.nz/tools/tracking/item/EP438204579NZ
Read
EP438204579NZ
Read
21/09 14:52

okay once we got it, we will contact you .
25/09 11:38

F.Audio XS03 and T1 ok?
Read
Yoona Lee is here to help you.
25/09 14:57

hi friend, we recommend the T1 more
Production Information
Zishan T1 4497 AK4497EQ DAC DAP Touch Screen Professional Lossless Music Player MP3 HIFI Portable DSD with 2.5mm Balanced AK4497
US $158.67
25/09 15:15

its around $100 normally
Read
25/09 15:39

hi friend, T1 $99 for you .
25/09 15:53

i dont want to buy i was looking as a replacement a t1 and XSO3 as replacement to the same value
Read
25/09 17:50

https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
Alibaba Translation
hi friend, how about the z3?
25/09 18:07

Ok T1 and Z3
Read
Ok T1 and Z3
Read
25/09 18:20

once we got your player then we check it then contact you okay .
cause we need to check the player .
25/09 19:09

ok kool
Read
25/09 21:30

okay
28/09 15:24

i see it was delivered and signed for by BRQS4016 today
Read
28/09 15:35

yes we just receive it .
we will open it then contact you my friend.
01/10 07:53

Hi wondering if i could have mu unit replaced with F.Audio XS03 and T1 if i pay you an extra $20 ?
Read
02/10 18:45

We will repair for you,is this ok?
02/10 19:01

it is in perfect condition, I want to exchange is that ok
Read
03/10 08:12

exchange for F.Audio XS03 and T1 i will pay another $20 ok?
Read
03/10 11:15

Hello
Read
03/10 18:30

We discussed this earlier about replacing, i responded 20 minutes after your last message yesterday when you asked me.
Read
07/10 19:43

We will repair for you,we can not exchange,i am sorry
07/10 20:35

what was broken?
Read
08/10 19:28

hey could i exchange if i pay your more money ?
Read
08/10 19:48

hi friend, how much you want to pay?
but we can repair for you.

what went wrong with the player ?
Read
because the player was broken on the first day . i want to exchange it
Read
08/10 19:59

2019.08.16 12:12 (GMT-7): Delivery successful
We will repair for you,we can not exchange,i am sorry

what part was damaged?
Read
Yesterday 06:30

was it sotware damage or hardware damage?
Read
Yesterday 11:01

I have been in contact with Aliexpress, Here is Aliexpress legal Refund terms: Any product delivered to you that fails to match the seller's description is eligible for a refund. You can also work out a solution that is agreeable to both you and the seller.
Read
Yesterday 16:07

hi friend, please do not worry .
we will repair it and resend the better item
Yesterday 18:32

i want to exchange please, you never answered my questions
Read
Yesterday 20:17

We will repair for you,we can not exchange,i am sorry
Yesterday 21:23

what was damaged?
Read
07:51

what was the faulty component ?
Read
15:39

the player still on checking my friend.
18:22

You Offered a replacement on 25/09 in the comments
Unread

i dont want to buy i was looking as a replacement a t1 and XSO3 as replacement to the same value
Read
25/09 17:50

https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
https://www.aliexpress.com/item/33001881416.html?spm=2114.12010612.8148356.3.6d9d5e64GS3cVy
Alibaba Translation
hi friend, how about the z3?
Unread
T1 and Z3
Unread

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10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress order id: [protected], umidigi f1 play android 9.0 cell phone

I made this order and cancelled it few seconds after reading that the order will take 40 days to process it. Late it on I found that there is not USA plug charger for this phone

UMIDIGI F1 Play Android 9.0 Cell Phone

Order ID: [protected]

I keep asking them to cancel it, they don't bother to answer

Order Number #[protected]
UMIDIGI F1 Play Android 9.0 Cell Phone 6GB RAM 64GB ROM 48MP+8MP Cameras Mobile Phone 5150mAh 6.3" FHD+ Helio P60 4G Smartphone
PAYMENT_AUTHORIZED
US $183.12

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5:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress status still stated "awaiting payment" after money deducted

I placed an order with Ali on 18 September and paid with VISA cared.
It has been 19 days later and the status still states "awaiting payment".
After numerous times that I tried to contact Ali through the EVA platform, there is no success.
The bank confirmed and proof of bank statements was sent but still they confirm. No payment received.
Some agents on EVA confirmed that payment was successfully processed and I must wait 20 working days for money back but in the mean time, the order will be cancelled as they only give you a few days to pay. How can I then refer back to the order if it is cancelled by the system?

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3:36 am EDT

AliExpress wireless vibrator adult toys for couples

I am tired to contact them because they said that it arrived but it didn't.
I don't know what else can I do.
Obviously if I don't have a solution soon I am not going to buy more times in Ali express. It's the first time in my life that I am annoyed for something that I bought online.
I recorded the chat that I had with someone because I don't know if it's the buyer or if it's someone who work In aliexpress. My email is [protected]@hotmail.com.

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3:58 pm EDT

AliExpress Сумка женская, заказ 3000006262861342

Обращаюсь ещё раз! Хочу обжаловать решение спора по заказу 3000006262861342. Я очень недовольна решением команды по спорам Aliexpress по данному заказу, а именно: возврат товара продавцу и возврат денег 710 рублей! Я сразу отклонила это предложение, так как расходы за пересылку в 2 раза больше стоимости товара, но команда по спорам Aliexpress самовольно приняла такое решение, не спросив, устраивает ли оно меня? Товар доставлен помятый, плохого качества, сбоку сумки не прошит шов между основным материалом и подкладкой, поэтому имеется дыра, сумка не из кожи, как в описании, а из обычного дермантина! Я писала об этом продавцу, просила частичной компенсации денег за некачественный товар, обращалась в службу поддержки через онлайн чат, чтобы написали письмо продавцу с той же просьбой, но он упорно молчит, не отвечает, общаться не хочет, на контакт не идёт. Я постоянный покупатель Aliexpress уже много лет, но такое впервые! Поэтому требую вернуть мне деньги в полном объёме 710 рублей. Прошу пересмотреть данный спор и прислать ответ на почту.

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Update by Alex Kireev
Oct 05, 2019 4:28 pm EDT

Не могу достучаться до администрации Aliexpress уже больше двух недель! Стучу в закрытую дверь! Служба поддержки пишет мне, что уже ничего нельзя сделать в моём случае! Неужели нет способа обжаловать спор? Не может такого быть! Неужели в Aliexpress одни мошенники и на них нет никакой управы?

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4:23 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AliExpress badminton racket

Hello Dear Sir,
I have bought 2 badminton racket and racket 1 reel 10M grip from this seller. He told me that this is a really good product, First racket I used the same day I received and the second racket I used on last week only. However, the first play itself when I was played with the 2nd racket was cracked when I was playing. I don't hit the other player or on the floor only with the shuttlecock. At that time, I realised that the product quality is really bad. I have sent the photos to the seller and he told me that he can pay back once I raise the complaint. As a genuine buyer m, I don't worry about the money, I need to get a quality product. I asked him, before I go with complaints I can buy 2 more other rackets again if he can do better price. He is not happy with that option. So, I am planning to raise the complaint about his product.

At the moment, I have two options:-
1 - Replace the racket for me.
2 - or return back the money.

Pease advise.
Thanks.

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Resolved

Submitted. Awaiting

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12:16 pm EDT

AliExpress mobile cover of huawei p9 lite

I was waiting for long period for the mobile cover and after the specified dispatching period, i had contacted the ali express customer service and they were simply wasted my time and they didn't handover my item and don't even refund my money and unnecessarily arguing with me.
I had very bad experience with ali express and i will never ever suggest ali express to anyone.
They will be cheating you, and worst online experience in my life.
I hate this app.

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9:50 am EDT

AliExpress I order with aliexpress standard shipping and seller send via ems... who is responsible for this now...

Dear.
I order product with aliexpress standard shipping... Seller give me this number
(rb813614083sg). After 5 days this number dead... And shipment change to ems (ex211332675sg) now seller or aliexpress change shipping method without my permission... If they send via ali I can clear the customs but in. Ems I don't have any contact... Now tell who is responsible I can't clearance my product...

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6:42 am EDT

AliExpress damaged items sent and refund not given

Below mentioned 3 Orders where the seller agreed to refund without returning the items as it was the seller who either send broken items or sent a wrong size . but aliexpress has its own dispute resolution team who decides that there will be no refund without returning the items (without reading the communication between the seller and the buyer or the attached proofs of images)

at the same time, the buyer has no option to appeal, or request to re check or reach out for a consideration. Thus no matter how the seller performs the buyer has to pay

Requesting for a refund without return, if it is the sellers fault.

Order ID: [protected]

Order time: 00:38 Sep. 05 2019

_______________________
Order ID: [protected]

Order time: 00:19 Sep. 05 2019

_________________________
Order ID: [protected]

Order time: 00:38 Sep. 05 2019

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12:36 pm EDT

AliExpress order id [protected]

i am writing to complain about an order I didn't receive and also about the unfair treatment of Ali express to resolve the issue of my refunds. This order was done on the September 08 2019 . At 17:21 at a cost price of £48 33. I received a tracking number [protected], carrier FedEx IE. I was following the tracking until it was communicated that the order was completed. Unfortunately, I didn't receive the order. I therefore called the carrier and was told that the good was delivered to a different address and signed. The address they told me was not my address and I didn't change my address on my Ali express account. I opened a dispute and it was rejected on the basis of lack of evidence. How can I provide evidence of what I didn't receive. I further appealed and it was rejected on the basis that I provided a wrong address, and I am upset about the decision as it was unfair as I never provided any other address than the one on my account. I have been an alie express customer for many many years and I must say, this is the worst transaction I have encountered. The seller is dismissive and alie express should have provided me with the evidence of my change of address. The first message from the seller was that the colour I ordered was not available, and at the same time telling me that the order has been shipped which was conflicting. I was hoping to get my refund as the evidence of everything speaks for itself. I am so so disappointed to have chosen this seller and also disappointed on Ali express and I am asking that this matter should be looked into again. And I must say this has caused me some distress and a disappointment. Looking forward to hearing from you soon

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3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress product arrived at other recipient

I buyed an essential oil case from idle Life Store.
The seller put the awb number on other name and the package doesn't arrived to me at 32 post office (where I usually receive orders) but at 61 post office on other name..
Neither seller or aliexpress doesn't checked it the product is on my name (Dogaru Dani Ciprian) or other.
I write the Post office on 16.09.2019 and the post office responded on 01.10.2019, to late to put an evidence to dispute.
În the picture attached you see the answer from the post office that the package is on other name and according to General Data Protection Regulation (GDPR) they can not provide me the name of the person write on but they ask me to get in touch to the seller and ask to correct track number to start an investigation.
The seller put aliexpress in front to rezolve the case and he doesn't implicate.
I made even an appeal but I haven't had an answer from my post office and nowere to put my answer from PO.
Thanks and salt for a equitable answer from Aliexpress.

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3:25 am EDT
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AliExpress fraud deduction incurred from credit card

Based on my POSB credit card (Mastercard) statement of account, there was an unknown item being purchased for an amount of SGD$59.98 occurred on 21/09/2019 incurred on my credit card bearing the last 4-digit no.: xxxx xxxx xxxx 2693. I neither received a One-Time Passcode (OTP) nor received any email pertaining to the purchase which I did not even made at all. Please reply to my email at [protected]@hotmail.com. Thank you

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nabil mamri
, MA
Oct 17, 2019 10:32 am EDT

i have has the same problem on october 17th 2019.

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5:29 pm EDT

AliExpress wrongfully deducted from bank account

There was a deduction from our account account (BSP Bank_ Acc - [protected]) on the 2nd of August, the sum of $907.05 USD and I'm sure we have purchased anything from Aliexpress of that amount.

I would appreciate it if some information could be provided as to the order or supplier where the money was transferred and if possible, I'd like a refund for that amount to my bank again.

Please find attached the bank statement.

Mathew Chetty
(+[protected])
[protected]@damodar.com.fj

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4:38 pm EDT

AliExpress my complaint is about the product that I didn't received but the supplier still charged my money

I opened the dispute that buyer protection time is running out and the product I didn't received still and even still by today I haven't receive my parcel it is very unfair that you charged me but I didn't get my order as supplier mentioned that may be it is stuck in customs department even than how can I make inquiry with them that where is my parcel that was aliexpress and supplier's responsibility to make sure that buyer get their product.in very simple words you (aliexpress) took my money but I didn't get the order and I continuously try to communicate with you ans still after this without giving me any final notification you closed the dispute in seller side which is totally unfair so please refund my dues that your charged.

Product order # [protected]

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6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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The complaint has been investigated and resolved to the customer’s satisfaction.

AliExpress I ordered portable animal thermal insulated cooler waterproof picnic lunch box bag pouch. tracking date is over but stil I did not received my order.

I ordered portable animal thermal insulated cooler waterproof picnic lunch box bag pouch. Tracking date is over. App shown as delivered. But I did not received my order yet.
My order id - [protected] and ordering date was - 2019.07.03

Tracking number : ur684730665cn

My deliver address was correct addres. Previously I received many orders from aliexpress.

According to that situation how can I belive and pay for order.

Please kindly fallow my complain.

Thank you.
Kethaki geemali.
[protected]@gmail.com

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what steps have been taken by you for my complaint

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Jason Wong
, US
Mar 14, 2020 6:53 pm EDT

Hi,
I am a regular customer of Aliexpress. Your recent change in login is frustrating. The 'slide to verify' does not work and I had to resort Google to login. But the problem is that once I am logged in, my orders cannot be found and that means I cannot track my orders. Please do away with ' slide to verify' for login. It sucks!.

Regards
Jason

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O
Onako Nako
, US
Feb 18, 2020 3:18 pm EST

I bought a watch last year and still no delivery here is the track number S00000081407002 here is my email address onakomakanda22@gmail.com

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Barkat
, IN
Feb 16, 2020 5:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

My order no ID [protected]
Seller agreed go cancel my product and refund my money, but I never got my refund back its been more than 10 days.

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slo302003
, US
Feb 02, 2020 3:49 am EST

The store disappeared, and I could contact seller. So AliExpress declined my dispute. Seller, contacted my email and used profanities... F- - - U etc.
AliExpress will not acknowledge. October 2019 ordered and still disputing...

Unprofessional and disrespectful

P
P
Paulo César Polastri
, US
Jan 26, 2020 3:08 pm EST

My smartphone xiaomi mi 9 is in trouble and the fantacy technology store does not respond to my request for product warranty! I'm furios!

A
A
Akhona Nkonzo
, ZA
Jan 18, 2020 3:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have cancelled my order on the 09/01/2020.

I want to know when can I expect my money back.

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N
Nyayual
, US
Jan 13, 2020 10:15 am EST

I can't pay my order it's not letting me pay my order

M
M
Marina747
, HR
Jan 04, 2020 5:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

I tried to order and pay... It constantly said error. Ended up in ordering several times! I almost got a hart attack! I cancelled orders, I think. But some allready shipped, some waiting to be cancelled, if seller agrees. Will I get my money back? Help me please!

Marina Šestan 

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Asha Zain
, US
Jan 01, 2020 8:31 am EST

I had ordered 2 unicorn dress on 15 Dec 12.27 am IST for 30usd
But there is no order reflecting in my account. So money is gone and no order booked.
This is the first experience with AliExpress and it is bad. N the portal support after multiple try no one responds.

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adeline sim
, US
Jan 01, 2020 10:16 am EST

I am an new user and I am unable to use the new user coupon at the check out page .why?
Please advise

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A
2:50 am EDT

AliExpress unethical behavior total price value and credit card deducted value different

I ordered products exceeding the required value of USD 90 to be eligible for Ali express FREE direct shipping. I was shown till the last moment that i am eligible and the total cost after FREE ali express direct shipping is approx 105USD, BUT after paying from card i was charged unfairly approx 153 USD including the shipping cost.
Order ID: [protected]

I request immediate refund of my shipping cost and updating my order with ali express free direct shipping as it is eligible and promised and shown during order

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R
9:18 pm EDT

AliExpress iphone 6s plus square lego pink case

I ordered my iPhone 6s Plus case and it was supposed to be sent to me on 9/29/19 I paid my money for that and I need y'all to refund me my money or send me my case! When I goes to look in my order cart I don't see where I ordered the case but I seen on my account transactions where the money was taking y'all are some scamming people but imma need it or just give me my money back

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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