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AliExpress Customer Service Phone, Email, Contacts

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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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8:12 pm EDT

AliExpress shop2336152 - e-watch store; jumper ezbook s4 laptop

Hi I bought a Jumper EZbook S4 Laptop from E-Watch Store (Shop2336152) via Aliexpress. Order number [protected]. I bought the laptop in January 2019 with a One Year Warranty. The laptop stopped working on July 2019. I've contacted Shop2336152 but got no solution from it. The seller stopped answering my messages without solving my problem. As the store doesn't provide the service and warranty I've paid for, I want full refund for my purchase.

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11:19 am EDT

AliExpress collecting sales tax on exempt items

As the marketplace facilitator, Aliexpress is now collecting sales tax in my state (NJ) which is good. But issue I have is why are they collecting taxes on every item including those that are exempt from sales tax in NJ like clothing? Aliexpress need to fix their checkout system to makesure they exclude collection of sales tax on sales of items that are exempted from sales tax.

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3:22 pm EDT

AliExpress received broken item

Hello Madam/Sir,

I would like to submit a complaint on the seller "Okus Baby Oline Store"
I hope you will understand my situation and we will be able to resolve my issue the best way.
On 18-07-2019 i received the toy from "Okus Baby Oline Store".
I have ordered this toy in advance as a present for my son.
However, i opened the received box only before few weeks (in September).
When I opened the box i was in shock. The toy was broken, deformed (i can provide all pictures as i provide to the seller). I believe it happened in transit because the toy was not rolled in any protection material (except on carton box that was in the packet). The carton box has hard damaged the toy.
I have explained this issue to the seller and he agreed to refund my money.
Due to it happened long after buyer protected time i can't open dispute. The seller promised me that he will turn to alliexpress support and will refund my money (i have evidence of his promise).
Please help me refund my money
Thanks in advance
Marat Gulbandyan
[protected]@gmail.com

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6:27 am EDT

AliExpress amazfit gtr smartwatch

dear ali express customer support i order amazfit gtr smart watch 2 peace from seller amazfit store date 24 august order number [protected] i choose dhl service i receive massege i will get traking number betwwen 5 to 12 days but im soory to say i get only fake traking number start with [protected] any time i trake my order its showing invalid number i open dispute againt seller and i spoke to your chat now staff with out any help from ali express staff today date 28 september my shippement untill know didnt ship to me and also seller lie to me every day saying to me we have problem with parcel cargo company we will send you order soon its not fair i want justice and fairness and return my money back from swindlers as soon as possible thanks

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6:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress dress

[protected] is my product I'd number. I ordered the dress on 13 th september 2019 . But when I saw ur estimate delivery date, it was too long for me so I cancelled the order and contact the seller. Then the seller agreed and told that he refund my money on my PayPal account. But now 14 days over still he dnt gave my refund . My PayPal account balance is zero. I told him the problem again and again. But still he don't reply me. I send him my PayPal account balance image's screen Short as a prove. And he seen my msgs but ignored. I told him refund my money directly on my bank account. But result is zero. This type of behavior not acceptable from you Ali express. I'm ur regular customer. Kindly check and refund my money. This is my 2 nd complain about your company. Please do some steps about my problem. Refund direct on my bank account. 14 day's is long period for any customers. I don't want to submit any 3 rd complain about this matter so do something as soon as possible.

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6:20 am EDT
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AliExpress refund due to your company inability to ship my goods

Please i made an order for the purchase of living sitting room on Friday 19 July 2019 of $ $3342 only with reference no ETREF ET0780190178 from my standards chartered bank account in Nigeria to your your city bank Singapore account [protected].

On August 1 2019 you sent me an email that my order [protected] has been canceled as a result of the seller inability to ship my order and as such i should receive my refund in 20 working days.

Unfortunately this is over a month and a half i am yet to receive my refund. I am therefore appealing to your company for speedy refund of my money. Thanks. My contact number is +[protected].and my email is [protected]@ yahoo.com

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2:54 pm EDT

AliExpress illegal animal products

Seriously people?
There is no control over what is being sold on this platform?
Animal parts and skin for sale?
SERIOUSLY?
Why AliExpress allows these people to get reacher by killing animals and selling their body parts?
How much do you earn from this Aliexpress?
Or maybe you are the dealer Aliexpress?
I demand for this to stop.
You should know better Alisexpress!
Pictures attached.

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11:24 am EDT

AliExpress drum pad

On the 7th of September, i ordered for a drumpad from the above stated store, on the 9th of september, i received a message from the vendor requesting me to cancel the order because of their inability to process it due to technical issues and was promised that my money would be refunded by Aliexpress . I cancelled it immediately, however, my account was still debited and till today i haven't received my refund back.
What could be delaying my refund or when should i expect it.
Tracking ID was - [protected]
Status - Closed

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6:53 am EDT

AliExpress product

I ordered mobile cover 2 months ago, it still hasn't arrived neither has tracking been updated since last month.I tried tracking contacting Indian Post but they said my consignment no. is invalid.Could you please track the package if it even dispatched or not, and if it was dispatched what is the name of courier service that yanwen handed in India.

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9:48 am EDT

AliExpress non - receipt of the order and received no refund

I ordered a
EU/UK/US Plug Extension Socket Outlet Portable Travel Power Wall Charger Strip Surge Protector with 4 USB 5V 2A Smart Charger from Aliexpress seller FORNORM Speciality Store. My order number is [protected]. I placed the oder on July 12/2019. During the month of August, I have contacted the seller many times complaining non-receipt. Seller kept saying just wait.
On Sept 1/2019, I have not received the order. I filed a dispute with Aliexpress. Seller emailed me many times and asked me to cancel the dispute cause will look very bad on her. Seller admitted she has the order and asked me to cancel t he dispute and she will send the order to me. I rejected her proposal.
However, I am very shocked with the Aliexpress Case Management Team's judgement. They asked me to wait for the order which Seller never sent and I have never received as of Sept 22/2019. I have provided the evidence that the Seller admitted still has the order. However, the Aliexpress Case Management Team just ignored.
Both Aliexpress Seller and the Case Management Team surely at fault . Aliexpress Case Management Team is completely incompetent and biased.
The Aliexpress Seller is a pathetic liar.

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Samafgauravsharma
, US
Sep 27, 2019 7:16 am EDT

Even same happens to me. Pls intimate me if ur issue will resolve.

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Author of the review
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Faith Tan
, MY
Sep 27, 2019 11:11 pm EDT

Hi, may i know what you did?

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E
7:16 am EDT

AliExpress 2 packs of lashes

I have bought two packs of lashes and they haven't arrived, which is unusual because I have purchased other items aswell such as a body suit and a shirt and they have arrived last week and the lashes still haven't arrived although they took the money out of my mastercard and it isn't fair because if they don't deliver my lashes by the end of this week then I will want my money back although I would prefer them to give me my lashes. Also this is a disappointment because I was very pleased with their products

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4:12 pm EDT

AliExpress clothing

I order some items from aliexpress and the payment went through and the money deducted from my Visa card. Then, I suddenly realized most of the items won't be shipped. One seller said due to security reasons, the other said the item is no longer available and the tracking number generated automatically and after 10 days from the shipping date I could dispute and each one saying different reasons. I lost my money and I won't receive any product. This is the terrible experience I have ever had and I won't deal with you again. All I need to get my money.

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8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress order #[protected] (chandeliers)

I would like to complain about behavior of OKUDO supplier IAN LI. At night on September 18, 2019 I placed an order of a few chandeliers #[protected] but shortly we changed our mind to order so many chandeliers and we cancelled the order. IAN LI from OKUDO received my request to cancel the order and even send me message at night asking why I want to cancel the order and trying to convince me to accept it. I replied to cancel order but IAN LI ignored my request and sent me a message that they sent the chandeliers to the postal office. I am now under big stress that the OKUDO supplier doesn't respect the customers decision but pushes them to buy their product. The total amount of the order is 641.81 US dollars. That's a lot of money and we are now worried about the situation. If OKUDO doesn't respect customers what kind of product I mean quality of product they offer? I do not trust them anymore and very worried what else can be done to make them cancel my order and respect my decision. Hope you will help me to solve this problem. Thank you, Nataliya Levandovska

104 Shendale Dr
Toronto, ON M9W 2B7

Just wanted to add that when I was cancelling the order it wasn't late at all. I cancelled order online and I have confirmation that IAN LI received my request before sending chandeliers to the postal office. OKUDO totally ignored my decision and treated me very unfairly. Please help me. Thank you in advance for your assistance in solving this problem.

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5:41 am EDT

AliExpress amoled original display for oneplus 3 display 3t lcd touch screen with frame replacement for oneplus 3 3t display a3000 a3003

Order ID:[protected]
The seller was unable to reply and ship my order then he told me that he was busy If I reordered he will ship my order ASAP.

I had reordered
Order ID:[protected]

Again same happened he had waisted all my time even though I had cleared him on the first place that due to delay in my first order I need this order ASAP and as per seller commitment he have to ship earliest.
He didn't reply and neither ship.
I had cancelled that second order and he was agreed to cancel it because he was not able to failed to communicate in this second order too as per him he was busy in festival.
But in last moments he shipped my order.

First order (order time:2019-09-02 02:07) no reply neither ship
Second order (Order time:2019-09-11 02:03) no reply agreed to cancel but shipped in last moment.

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10:30 pm EDT

AliExpress order: 103337285737526

I ordered, and received a product that is totally incapable of doing what was advertised. I contacted the supplier who requested proof and I provided evidence that confirms this.
I expect that the conversation that ensued between myself and this company was purposely dragged out so the order would close.
My further attempts to obtain a refund have been met with stupid statements, remarks and the last one, an emoji of fear, when I said I would contact AliExpress.
No professional company responds to its customers the way this company has and I am actually amazed that AliExpress deals with them.
As stated in my messages I would like a full refund and I am happy to return the item if they provide their address and postage costs.
You can view my messages to see how this transpired.

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6:57 pm EDT

AliExpress refund issue

I ordered two products one of which I canceled and the seller still sent so I returned it. The other product I never received. The issue is the card I ordered from has been closed. The account is closed so I can not get my refund. I spoke to many many Ali representatives and they all gave me different options, to which were all lies. I also spoke to the bank and no they can not transfer the funds to my new bank because the money was automatically rejected and returned to Ali express. Now Ali says no they will not give me credit or merchandise in exchange. One said too bad it my problem with the bank. Another offered a coupon. Another to request merchandise in exchange for the money. All lies became 2 months and I'm still with no money and no merchandise. You all need to change the refund options if you keep the money at least give us something in return. It's ridiculous how you all take the money and say figure out how to get it back. I spoke to a girl today from Ali named Clarise super rude. Told me to wake up. I wasn't going to get anywhere even if I complained. Well I'll be sure to never order again and blast Ali on every social media to lose business if thats what you all need to wake up!

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8:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress aliexpress customer service

The service I have been provided for an ongoing dispute is absolutely worthless. The dispute has been extended 3 times, each agent gives different information and just tells me to wait for another week, and at one point they even made fun of me. My money has been taken and nobody is dealing with this accordingly.
They also advise you they dont have managers and supervisors...

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1:10 pm EDT

AliExpress game sirz 1/hdmi adapter and cas

I'm waiting for my oder last 60 days a go till my delivery not come
I'm soo sad it to bad service
I have my (youtube channel) i'm doing unboxing the product
I'm not satisfy it's such a bad service I have experience with aliexpress

This is a last time i'm complaining whether you solve my problem or refund my money it's a first time i'm sopping with aliexpress and it's very bad experience

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Update by Hyena Gaming
Sep 12, 2019 7:57 am EDT

Also this

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1:37 am EDT

AliExpress item was not delivered..

I orderd the item. But I did not receive the item.. Then I opended the dispute n mu dispute was removed by them from the screen.. Then I had had text them they said me to wait n did so.. N finally it has been too long they are not ready to return my money nor they want to send me the item.. This is the first store I have ever visted n found the service mean n 3rd class.

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7:36 am EDT

AliExpress clothing

I'm a dropship. I made 8 orders from this store.
Until now 5 of orders was sent a fake tracking number.
Items have never been received. No products were shipped.
I'm sure that the other of my orders were in the same situation as a fake tracking number.
It was a big mistake ordering from this store. Totally ruin my business.
The store is not honest.
Ali should consider this shop behavior. Ali will be discredited in the long-term.
It is a danger to the seller society. Their inappropriate behavior should be stopped immediately.

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Darren pincini
, AU
Sep 28, 2019 5:01 am EDT

I placed an order on a different device
It does not appear in my account, some of the items have arrived, was many items, so I have no way of checking what was ordered .

I have spent 20 hours trying to contact your customer support,
Please contact me, your support is not very good

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mohamed.ali
, US
Sep 22, 2019 11:19 am EDT

hay friends i 11/9/2019 orders ali express mestek
laser meter shopping but this orders already cancelled but refunds no response please send
status my e mail id mohamed.ali196910@gmail.com

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Lynette Strauss
, US
Sep 21, 2019 10:23 pm EDT

My account was deactivated by Ali wrong. I can not log into my account to view any order to log a dispute for it. I'm always telling everyone about AliExpress and help them to register and order. Now all of the sudden my account was deactivated and I did nothing wrong.

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عبدالله الحمادي
, US
Sep 21, 2019 6:36 pm EDT

I purchase two cadilac keys but i dont receive any masseges or email to confirm my order. Please find my order attached with this complaine.

Contacat on email A0507111117A@gmail.com

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Darren pincini
, AU
Sep 22, 2019 6:48 pm EDT

Please contact me

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Rahul meena
, US
Sep 18, 2019 2:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/Mam
I am priyanka meena i ordered three item from ali express and i had been tracking that but for long there is no update of my parcels. so i request to you please update my order.
order ID:-
1:- [protected]
2:- [protected]
3:- [protected]

please consider it

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anil Kumavath
, US
Sep 15, 2019 6:06 pm EDT

My tracking ID is S00000026203538. my product is not yet delivered.i request you to update my address as
Balaji jewellers, pragathi nagar, opp JNTU, kukatpally, hyderabad--500090

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s.swami nathan
, US
Sep 15, 2019 11:54 am EDT

I have orders a mobile on Ali express and it has shipped as Ali express standard shipping via singapore post. After 4 th of AUg there is no update on my parcel and IDK whether it has been shipped by air or sea and whether it has been reached my country (india). Pls help me on this.
Tracking no is RB807171134SG

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AbstractCircuits
, US
Sep 15, 2019 8:15 am EDT

I ordered products from china from both AliExpress and Amazon. The Chinese products from Amazon where in my mail box 2 weeks later (free delivery) AliExpress 3 months and still not 1 single product from AliExpress yet! and I had to pay for delivery!

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roy jeavons
, US
Sep 09, 2019 6:44 am EDT

It is not clear when I will get a refund has it been submitted thank you roy jeavons email roystonjeavons@gmail.com

AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

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Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.