AliExpress
reviews and complaints

Hi
I am referring to order number [protected] that I got this week.
Unfortunately, the products I received does not match to the order.
I ordered kids toy hand throw flying glider foam aeroplane WITH LAMP 35/48cm diy.
I was actually received the aeroplanes without lights .
I had a VERY long correspondence with AUTOPSXI ATS but without any success.
I demand to receive the products as ordered and paid for

Please reply to email [protected]@gmail.com
Thank you
Etty

My name is Liju Thomas and my email I'd is [protected]@gmail.com. Yesterday (ie 27/08/2019) I made two purchase thru Ali Express app using my credit card details saved in the app. Soon after I finished my purchase I found three more unauthorised transaction from my credit card. I am sure that my credit card details was leaked from AliExpress app or someone from AliExpress is made the fraud unauthorised transaction using my credit card details. Please investigate the same and provide the feedback for the above compliant at the earliest.

Regards,

Liju Thomas
.

Ordered 3 items;
1) UV GEL nail polish gold glitter
2) 2x UV gel fast dry varnish rubber base coat top coat

1st order on 1st June 2019, didn't receive items even when tracking put completed.
Contacted seller on 14th July, took a week to reply on 22th July. Jayjay Won was the one assisting. Asked for refund but seller keep wanting to resend. Contacted seller on 27th July, item not received yet. Replied me with it's ok.

How long do I need to wait for my items or refund. Is already going 3months and still nothing. Very irresponsible of seller.

I ordered a product at Jessen Engineering Co.Store on April 18th, 2019. I got the product in time, but it wasn't the right size. The product was a computer case which was smaller than my computer, although I had specified the size to the seller. However, I sent them a message and they told me that they can change it once I send the right one.
I posted the product back on the 21st of May to the address they gave me as below:
Yang Jing
Address：
Room 601, Unit C, B9 Building, Lixiang 0769 Garden, Wanjiang District, DongGuan City, Guang Dong Province China
Post code.: 523000
Tel.：18902690168 or 13929438197

According to info from the post office in Tirana, the product has arrived since 23d of June. The store denies to have received the item and since 26th of July, I haven't heard back from the Jessen Engineering Co.Store.

In the meanwhile, the dispute period was over and I didn't realize it since I wasn't very familiar with Aliexpress procedures.

I think they scammed me. Now I paid for a product I don't have anymore and can't do anything about it so please help me. I would like the money back.

The store: https://www.aliexpress.com/store/113518?spm=a2g0s.9042311.0.0.4d8d4c4dcZISiC

Attached are pics of our conversation and status confirmation of the delivered item from the Albanian post office.

Best Regards,
Erisa Nesimi

I had ordered a king crown brooch on 14.06.2019 at aliexpress with order no. UB035654697SG it is showing delivered on 13.08.2019 however I have not received the product I have tried to contact Ali express for the issue but there is no response from their end. They do not have a customer care number also. Sent mail complainted on online chat but they have not bothered to answer me.
Please get me the product or my money back

Dear Ali express,
I purchased a digital receiver from your site the company is LEORy the link is https://www.aliexpress.com/item/32817011335.html?spm=a2g0s.9042311.0.0.78934c4dhOmu1T

the order number is [protected]

i didn't receive it here in Qatar it was lost in post office then i opened refund request and was rejected by you then the Qatari post office returned it back to china. i sent to the company to refund the money they said send us the document confirming it is returned back to chain, i did send it to them . and unfortunately they refused to refund my money, attached the document from Qatari post office which approved that they returned the item back to china, Ali express is a very big intentional company, i am your customer long time and this bad companies affected badly the repetition of your great company,
kindly refund my money and punish this bad rude company.

if they have their product why they refused to refund my money?

Regards,

I have ordered for 1080p/480p mini rc helicopter with wide angle hd camera gps drone high hold mode foldable arm rc quadcopter altitude helicopter through ali express and payment has been done successfully.However there is an issue with the local customs..My tracking id is RB800468121SG.please help with the current status of the shipment and the needful to be done

The seller had shipped my product(projector) but the courier service sent it back to seller as the details provided by the seller were incorrect. I have tracking information showing that seller received the package again. The seller isn't responding to my messages for weeks now. Also not processing refund. I have picture proofs for all. What do I do?

When I contacted Ali express, they said they will talk to seller. But no response from them either. When I contacted Ali express again they asked me to get proof from my post office. The customer service agent themselves showed the tracking information saying the product was delivered back to seller. But they are refusing to help me. How can I request for refund ? This has been a very irritating few weeks and I feel like I was cheated by a fraudulent company registered on AliExpress.

We have made payment and good have not been delivered, one light appears to be delivered to karachi while the shipping address is lahore and the other appears to be at the Lahore port but is not been delivered, multiple complains have been issued but no response.

The Good have not been delivered to date. Please confirm or return money or we shall file a suit in the consumer court. Please respond within 07 days or we shall proceed against you legally.

All the relevant order details are attached with this complaint.

All replies to be made to our lawyer at:

[protected]@mandviwallaandzafar.com

Regards,

I used to love AliExpress (AE) BUT the standard has dropped tremendously. It has deteriorated of late: AE no longer protects buyers - unlike its 2 key competitors. Its "24/7 Sustomer Service" has not worked for days now! Just shows how much they care about their customers... In my current dispute, AE asked, received from me and accepted my (video - which took AGES to load - dodgy software!) evidence - but then came back a day later to ask for additional photos - which CANNOT show the problem (non functioning date change in a watch). All the while the unsrupulous seller (which closed his shop only to open another on AE) has not responded - and AE doesn't seem to care. AE seems so intent on protecting its (often) dishonest sellers-of-crap whilst making it very difficult for buyers to get the protection it so volubly promises! Going down the tubes - headsup Jack Ma!

AliExpress Customer Service agents Sundae and Jer. are trained in aiding and abetting fraud conducted by Seller on the support of Ali Express plateform.

These customer service agents also believe "customer has no respect" and "customer will be escalated if found complaining about their monetary right".

I have all the available material proving the fraud conducted to rip international customers.

Hello. Store complaint: Shop5028214 Store. This store has placed an order No.: [protected]. Order time: 00:00 Jul. 27 2019. The subject of the order is a knitted T-shirt.

   The order was made for one cent and 832 coins. The seller did not send the order and did not return the coins. Doesn't want to chat. There is a suspicion of fraud. Screenshot attached. Sincerely.

I'm disgusted at how AliExpress has dealt with me during one of my purchases via there store and via the dispute proceedings.

In good will I purchased a motorcycle radiator via there online store. The original seller advertised an imacculate brand new radiator designed for my motorcycle which included all rubber mount grommets and radiator filler cap.

What I proceeded to receive after making my payment was something completely different.

The radiator I received which was meant to be brand new and black in colour, arrived but in a terrible damaged and used condition with missing parts.

The black paint on the radiator looked to be sprayed by an amateur with a spray can, it included paint runs, masking tape residue, uneven paint in areas and clearly a lack of any paint preporation prior to painting.

To add to that the filler pipe, and other connecting pipes and sections of the cooling element arrived bent and damaged to a point that you couldn't even consider installing the radiator to any motorcycle especially not a superbike.

The radiator was basically damaged beyond use and repair and also had missing rubber gromets that were advertised in the sellers original advert.

I paid £69.81 for the radiator and the day it arrived, I opened the poorly packed package which was basically a box, way larger than the radiator and with zero internal packing to protect the thin aluminium radiator from sliding about.

The seller (MotoTeam Store) made no effort whatsoever to prevent the radiator from sliding about in the box and taking damage.

The MotoTeam Store did not even bother to add any internal foam protection, no polystyrene protection or anything else to ensure my package arrived in one piece.

The seller shipped it like that knowing full well he was shipping this item thousands of miles.

After recieving it in that condition I immediately tried to contact the seller who coincidentally didn't respond.

I then contacted AliExpress customer service using the dispute option and made everyone aware of the issue I was having with the seller. I also fully provided AliExpress 4k photographic evidence of my claim.

Within a day one of AliExpress supposedly qualified dispute management representatives decided they had come to a conclusion and that was to provide me of all people X2 options.

OPTION 1 Receive a £13.96 refund and keep the damaged item. (Which is NOT USABLE) and forfit £55.85 for doing nothing more than buying a product from their store.

Or

OPTION 2 Return the item at 'MY EXPENSE' back to China and only once I do that at a financial loss from using AliExpress website will they then consider a refund.

I pushed the REJECT button to option 1 and option 2 as it didn't make sense that me the buyer who done nothing wrong should be incurring any costs.

I then proceeded to contact AliExpress on their live chat to inform them that I'm more than willing to return the item but asked if perhaps they could burden the seller with the responsibility of the return costs as clearly they were the sole reason this item was needing to be returned as clearly it wasn't as described, it had missing pin the first place.

The seller did NOT package the item properly and sent my item with missing parts and damaged.

The live chat person who's conversation I printed agreed with me and told me not to worry assuring me that my dispute would clearly be in my favour but told me to rest easy and to at the give the seller an opportunity to reply to my messages due to the time differences.

I did exactly that and at the same time told both AliExpress and the seller that I was also totally prepared to sit another month if the seller didn't want to refund me and instead wanted to resend a more suitable undamaged replacement radiator instead.

Days went by and I heard nothing until 5am this morning where the seller asked if the item was usable, which was something I had already answered in my original complaint (It's NOT usable).

Then before I could even reply to his 5am response, l which I picked up just 20minutes after I received it, AliExpress dispute management team closed the dispute and refunded me £13.96 leaving me with a broken product and £55.85 out of pocket.

I basically got ripped off and ended up paying a total of £69.81 for a piece of bent useless aluminium which is broken.

Anyone considering using AliExpress over eBay and PayPal, don't risk it, it's really not worth the risk or the loss of money.

AliExpress doesn't operate like Amazon or eBay or any of the western reputatable online stores. Their custom service is none existant by comparison to what you will get from eBay or Amazon. AliExpress dispute system diverts you everywhere but a real time live customer service representative. It's shocking!

After todays horrible treatment by both the sneaky seller and AliExpress for siding with him for no apparent reason. I e the person that caused the problem in the first place I am never using AliExpress website again.

I'd rather pay a few pound more and use eBay/PayPal as your money is safe and you will receive a full refund when things like this happen.

It blows my mind how some idiotic member of staff from AliExpress would put the burden of loss of money and return fee's on a buyer who had done absolutely nothing wrong.

- The seller packed the item inadequately.
- The seller sent the product which was damaged and very poor condition instead of new as advertised.
- The seller sent the item with missing parts; the radiator mount rubber grommets where missing but advertised in the sale.

AliExpress refunded just 20% of the money I spent and left me with a broken product that cannot be used.

As a result I now have to go and buy another NEW radiator but instead this time I will buy from more trust worthy UK sellers. So now I'm effectively paying twice the amount of money that I should have ever spend for one of the same product.

I cannot recommend this company anymore. Had read negative reviews online and you kind of disregard them as your items so for the most part turn up, but when you end up losing big money for something you had no input in causing only then will you regret it.

Order #[protected] was made 24th of May 2019.
There were 9 stores included in that order, only the parcel of Baby's World store I did not received. The parcel with the 2 dresses arrived on June 1st at Vancouver airport. That is near the Pacific ocean. Waiting for clearance. I live near Montreal, Quebec province, closer to the Atlantic ocean. On June 17 and 19, I wrote to the seller asking him if he could verify what is going on with the parcel. Has of today messages still unread. The parcel obviously has been stolen. I had to wait until July 30 to open a dispute. On august 3rd the seller finally respond, he did not want to refund me and said that he will ship right away the 2 dresses.Now I do not know if he did, I did not received a new tracking number so that I could follow this second parcel. Wednesday Aug 14, I look for the order and see that in the order status, it is written Finished. So I reopen an open dispute, the seller has not respond yet, it is already 2 days. I am clueless what is going on.

All I want to know is did the seller send back the 2 dresses, if so I want the tracking number. If he did not ship back the 2 dresses I want a refund. I am very frustrated with this seller.

I have wrote 2 other sellers for a question about one of the product and right away both of them respond to my question in the message centre. And I did buy their product. This Baby's World store do not care about clients.

Also I would like to correct 2 orders who are finished but it is written Fund processing so I cannot delete those 2 orders. They are # [protected] from JiangXihuitian official store and # [protected] from Super Store Co Ltd.

This is with reference to the email dated 3rd August, 2019 regarding "Transaction notice from AliExpress"

I have already ordered (Order No : [protected]) and paid full amount ($ 23.54) for the product of 21 Pcs/Set Cotton Newborn Baby Clothing set for Girls Boys Toddler Baby clothes New Born Gift Set. But I have still not received the goods.

I have asked from the Postal Head Quarters, Department of Posts, Sri Lanka about my parcel. They said that they only received above baby clothing set for "Pannipitiya", Sri Lanka but, they haven't received my order yet.

Therefore, please deliver the item as soon as possible. If you do not, I will expect a full refund.
Thank you,

Product: SQ11 Mini Camera

I received a product in a faulty battery condition which obviously didn't make the product fit to function normally as per the manual booklet. I even went through some additional instructions given by the seller itself but nothing was helpful.

Ultimately I tried to open a dispute for my full refund amount by returning the product back to the seller, and this was the time I encountered the system error.
You should worry not as it's only a "temporary server problem" at AliExpress, which they work upon within a matter of 24 - 48 hours in order for the buyers to submit their disputes successully.

The customer service team is helpful as well when I contacted them via Live Chat seeking assistance for the same.

Dear i search with some cellphone cases as below, there was in main display all items showing shipping is free, But when i going to buy there was shipping charge added, then why showing free shipping. I have attached screenshot of it. please arrange to change that on main display. Lot of them are same, when going to buy there are no free shipping.. thank you

I orderered and paid for above mentioned product with my Visa card on 2019/08/03.
I paid ZAR 303 and my bank confirmed that the payment went through.
I never received any order number and the transaction doesnt show on my AliExpress account.
The payment was made to AliExpress London on 2019/08/03 at 20:54.
My name is Gert van Zyl from Brackenfell Cape Town South Africa.

Hello,

I received my order [protected]. On the summary of my order, it is written "sent from France". In fact, he was sent from Germany via deutschepost.de
Unfortunately, the product I received is not the one I ordered. After a dispute, it was decided to refund the money I paid and I must return the product to the seller.

But the seller is giving me an address in the People's Republic of China instead of an address in France or Germany. This is totally abnormal because the product was not sent from China.
The price of sending the product to China is higher than the product itself.

Please help me solve this problem in order to get a return address in France or Germany.

cordially
Gérard BOYER
gerard.[protected]@free.fr
+[protected]

AliExpress / 450 lumens 48 led solar outdoor lights
AMARYLLIS SOLAR LAMP STORE, NZ

Re order ID96742814017303 order date 2018-11-28.
I purchased 3 black 48 LED outdoor wall garden lights without poles. Two of them has stopped working, they no longer charges. I have sent three email requests the last being 2019-07-27 to the company to replace the faulty product under their 3 year warranty. The company has not responded to my emails. The site says Jack Ron is hear to help, but I have been waiting over a month for him to contact me. Very poor customer service. It is time that AliExpress took responsibility for companies that use their site to sell their products and make sure they honour their warranty

Regards
Alan