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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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T
12:47 pm EDT

AliExpress vaporizer/ order not received and refund also

I have ordered a vape from Ali Express from 15-03-2019 till now I haven't received my order yet, when I contact and raised complaint regarding my order so They said dispute process take 2 days then again they said 5 days, now its over 2 months they didn't do anything to help me, after that they track my order and check, then they said you order is in your local customs, contact your customs, collect it from there, when I contact the customs they said the vape (e-Cigrette) you have ordered its not allowed and its can't proced for delivery, so they means this e- cigarettes are not allowed, after that ali Express closed the dispute and didn't give my refund and didn't contant my properly, and why should i collect if I'm paying the full amount why should I go to customs and collect and online sites didnt do such things, i have order other things also feom ali Express but in that product there is no such problem, so why only this, my resolution is deliver my product at my concern address or give my full amount back into my account, thank you

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9:05 am EDT

AliExpress 99517440107298

I ordered a wireless microphone.

after testing this on 2 different locations i came to the conclusion that the quality is really poor and i needed to switch back to my cabled microphones.

I did not receive a reaction on earlier mails, questions how to get a refund and return the goods.

product: 2018 ELEGIANT Wireless bluetooth UHF Microphone Handheld Microphone Rechargeable USB Receiver Karaoke Video System Microphone

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5:23 am EDT

AliExpress item number: rb653138736sg

I raised a dispute about this item, Aliexpress verdict was for me to wait for delivery... 6 months down the line the item has not been delivered... Tracking shows undelivered. The order is closed... Please I need a refund on this, or a replacement ASAP. See attachments.

I sent this mail to the seller...

"It hurts me to have to say that after all the trust I put in Aliexpress, this item is going to take a year to get delivered or may never be delivered at all.

Number: RB653138736SG
Package status: Undelivered
Destination: Nigeria
2018-12-12 10:09 ngtam, unsuccessful item delivery attempt
2018-12-12 08:58 ngtam, receive item at delivery office
2018-12-10 14:05 nglosa, ngtam, insert item into domestic bag
2018-12-10 09:28 nglosa, receive item at office of exchange
origin: singapore
2018-12-12 00:00 attempted/failed delivery (country code: ng)
2018-12-12 00:00 receive item at delivery office (country: ng)
2018-12-10 00:00 arrival at processing center (country code: ng)
2018-11-29 00:00 despatched to overseas (country code: ng)
======================================
Powered by www.17track.net.

I hope you can do something about this.
The screenshots of the tracking and mails with the seller is attached

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12:36 pm EDT

AliExpress the seller has taken money and refuses to reply to correspondence, the parcel has been returned to the seller

On 11/2/2019 I placed on order with the above mentioned supplier. The parcel never arrived and according to China post the parcel was returned to the seller. The seller totally ignores all correspondence other than replying once, a month ago, asking for ten days to check the situation. The seller has simply not lived up to his promise of refund if no delivery after 35 days even though nearly four months have passed. I am a Diamond client on AliExpress and I expect far better than this fraud and theft!

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11:00 am EDT

AliExpress shades (glasses)

I ordered two pairs of shades(glasses)which should have arrived a while back but did not...theres no way for me to track it because i dnt use that Aliexpress account anymore..reason because i dnt remember my login code or password..i also dont have the tracking number for the product..i have no way of contacting the seller ..i would want to retrieve the tracking number or at least know what happened to the product, that i havent received it...it was ordered ending of ferburary

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8:26 am EDT

AliExpress backpack “magic union “

I ordered a backpack, the brand was Magic Union on the 23 rd of April, I don't remember the company I orederd it from but I chose the one with the medal of quality and reliability, I also chose the one that could be delivered from Russia from 15-25 days, i have a transaction of the value of that back pack in my transaction history on my card, 28 dollars in total, when I orederd I wasn't log in my account, sometime after I realized that I also wasn't given a tracking number, which is strange, usually they gave, but they successfully deducted money from my account so I thought all went fine, well I went to the post office today to check just in case and they still don't have my package, it's more than 3 weeks but the max time for delivery was 15 days, pls could you advice and assist

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3:14 pm EDT

AliExpress mobile phone

Order ID [protected].Purchased a mobile phone from Ali Express for $360.79 dated 11/04/2019 order arrived after 26 Days and was completely damaged. I raised dispute with them with all documents and every proof of video and unpacking of the items very clearly valid in video and after so many days they agreed for partial refund. Uploading documen

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Update by Sudeep Chauhan
May 17, 2019 2:52 pm EDT

I need to find out the update on my complaint

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I
12:01 pm EDT

AliExpress complaint result of dispute order [protected] on aliexpress

To whom it may concern,
I've placed an order and was not the correct size and to open a dispute against the seller. I was asked to return the product by the seller and agreed. However later I found out that any parcels couldn't be sent out of Sri Lanka due to security reasons. In the meantime I was getting a reminder from AliExpress to provide with tracking number of the product returned. I've brought up this issue with seller and was told "IT DOESN'T MATTER ". So I was under the impression that I could return the product when the situation of the country back to normal however later I realised that my dispute had been cancelled. And I was cheated and misled by the seller and in returned I reached AliExpress customer service and was shocked when got their reply with my rejected appeal.
Should I understand that dispute team is favouring their sellers or having extremely poor language skills in order to understand English where as I've given enough evidence highlighting what was the reason for me not to provide with tracking number?
I need an solution for this matter as I'm very disappointed and dissatisfied with reply of AliExpress!

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K
3:09 am EDT

AliExpress xinnee iptv; android smart iptv box

I bought a Lifetime Arabic IPTV Box Quad Core Android TV Box Support 590 Arabic Sports Kid Channels No Monthly fee Media player
after two years seller deactivated my account until know nobody is responding to my emails.
this seller is lying about their products I bought lifetime and they deactivated my account after two years.
this is the link image of what I have bought
https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.42c94c4dYse1Zv&orderId=83712322963504&productId=32798139997

They have many stores such as vshare IPTV, XINNEE IPTV, Vogue smart box on your aliexpress website this is fraud:

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8:41 am EDT

AliExpress poor customer service

I bought a Dash Cam from Azdome Official Store, owner is Neal Wang .
I found the Dash Cam would not except any Micro SD card and he instructed me to reformat card so I did that using PC and
Dashcam yet the Dashcam would not recognize any brand of Card He kept telling me to format card then finally ask me to return it for repair that was the last time I heard from Neal Wang.

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A
9:18 am EDT

AliExpress my fitness watch

Assalam-o-alaikum sir! I'm from pakistan. I ordered a fitness watch from your largest network. It's sorry to say but this Time I'm very disappointed that It has been about 2 and half month and I haven't received my order. Now the time crosses the estimated delivery time. Please help me sir what i do know. I shall be very thankful to you. I also attached some screenshots for your better understanding. Thankyou

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F
3:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress my order

Dear complaints team,

My order number: [protected]
https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.254b4c4djdu2vy&orderid=95074106855857&productid=32883787965
I placed an order to get this jacket on 03/10/2018, I didn't know about the amount of customs and how they would be too pricey for me to afford, I tried to cancel it but it was too late and Ali-express's support advised to wait till the package gets to my local post office then request for it to be sent back.
I've been in touch with the seller since the arrival date of the package which was in the mid of January 2019 and the supplier won't admit they received the package and haven't sent me back the money yet so kindly assist me in getting my $16.43 back or even like 15 out of it as it's definitely not fair as i'm seriously considering not to deal with your website again.

BR.
Fainan

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K
6:51 pm EDT

AliExpress ringlight and recording microphones

On the 18th of March 2019 I made a purchase of ringlight and recording microphones on aliexpress. I received bank notification that transaction was payed to Aliexpress. com.

I than checked my page on aliexpress purchase is on stage two which is order. The following day I cnt log in to my account I reset my password and my account is clean no trace of items just bought.

Tried contacting customer service no success

I have attached picture of screenshot messages from my bank.

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11:01 am EDT

AliExpress Shop4992287 Store https://s.click.aliexpress.com/e/b91sL2Rm

This seller is completely fraud and cheater, I cancel my order many times and he is refuse it, and don't refund me, please help me this give only very law rates and give so attractive cost one and cheat the innsoent people, please see this seller and take action on this, seller is Shop4992287 Store
https://s.click.aliexpress.com/e/b91sL2Rm, on aliexpress seller, please msg to aliexpress

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C
Cristina Ramona Moldovan
, ES
Aug 11, 2019 5:30 am EDT

Hola, buenas tal i como se ve tengo pendiende este pedido desde mes de mayo i aún no me ha llegado i quisiera saber que paso con el. I si no al menos qué se me devuelvan el diner. A la espera de vuestra respuesta un saludo.

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Hizi
, DZ
Jul 05, 2019 8:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I too have been scammed by this seller. I thought my parcels had been stolen from the post since they had been marked: order delivered. In addition the seller does not respond to messages.
Anyway, I learned a lesson, always order from vendors with comments.
In short, I hope to be reimbursed.
thank you for posting this comment.

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W
waiching liu
, US
Jun 18, 2019 5:56 pm EDT

I opened a dispute with aliexpress over this seller and i am still waiting for the refund to be completed. I will get my money back. you will be refunded too, you need to do the same and open a dispute to get your money.

P
P
Paws ByMozz
, US
Jun 03, 2019 3:57 pm EDT

I too was scammed. I live in Canada and my package was delivered and signed for in Japan. AliExpress tells me I must prove I didn’t get it since it was signed for and delivered. Not like I can just hop over to Japan.

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VPE
, US
May 28, 2019 8:21 am EDT

Hi,
I too was a victim of this seller. Like thousands of people. I have written to AliExpress Support since yesterday 27th of May 2019 without an answer for the moment. You can submit your complaints via this link: https://report.aliexpress.com/health/report.htm?type=search

I write this comment because I suspect an element of fraud on AliExpress site.

I have orders to be delivered to my Contry (West Africa), and according to the website https://t.17track.net the country of destination is Estonia (Northern Europe).

I have seen some very negative comments about the seller, about the items I bought, only after seeing that the destination country has changed : Scam! Packages are never received, or sent to other addresses, comments are blocked, disabled, the money is never refunded, the messages never respond, the money refunded only half ... Please check with you!

I feel that I will not receive my three goods that have taken the path to Estonia.

ComplaintsBoard
H
7:03 am EDT

AliExpress 4 products not delivered to me

Hi,
I am launching this complaint after waiting a lot, exchanging a lot with the vendors, and getting tired of the process since no improvement happened.
I had ordered 4 products on aliexpress with Order numbers as below:
[protected] (screen for ipad4)
[protected] (Lansung A1 electric brush)
[protected] (Wooden table football)
[protected] pairs of socks - No update in aliexpress tracking system and no response from vendor, while money was deducted from my account)

These products never reached me either due to failure of aliexpress tracking system to update the shipment details on tracking website or to the failure of local post office to inform me that they received my product and that i can collect those.

I had already launched complaints at local post office about these issues and they suggested to me that the first 3 products in above list were sent back to the vendors (sellers) and that the senders would reimburse or send again to me the products once they receive.
I have been in discussion with the respective vendors since February abut nothing is moving forward. I have no possibility also to open disputes on ali website.

Thanks in advance to take this issue to solve soon. I am now too worried to order any product from Aliexpress since i think that there is no contact in aliexpress in case of any problem faced by the buyer, poor co-ordination of aliexpress with other countries' postal services and also the aliexpress tracking system.

Thanks in advance
Harivardhan

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5:42 am EDT

AliExpress refund

I received awful goods from the above store, contacted them and asked for the address to return. They said it would cost to much and we will issue full refund if I closed the dispute.

Went on for a couple of days and they asked me to provide email address for refund.

I stupidly closed the dispute and now they refusing to refund and keep sending stupid funny face messages.

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8:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress source/employees are repeatedly hacking into my mail and are tampering with.

RE: Receiving these messages over and again:

Please Confirm Delivery for Order No. [protected]

Dear Evangelos papagiannis,
Your Order No. [protected] has been delivered by China Post Registered Air Mail and our system shows you have received the product.

If you have received your full order in satisfactory condition, please Confirm Order Received.
If you have not received your items or are not satisfied with the items you received, please contact the seller to resolve it or ask seller to extend your product receipt time.Otherwise you can Open Dispute before 2019.05.17 16:57.If you do not open a dispute within this time AliExpress will consider the order to be satisfactory and will finalize the order process.

Sincerely,
AliExpress.com
2019.05.07 16:57

This is an automated system email. Please do not reply to this email.

AliExpress App

Site Access: Homepage | My Orders | Buy Protection | Help Center | Contact Us
Forgot your password? in French
This email was sent to [protected]@gmail.com
You are receiving this email because you are a registered member of AliExpress.com.
Read our Privacy Policy and Terms of Use if you have any questions.
AliExpress Service Center
Alibaba.com Hong Kong Limited, 26/F Tower One, Times Square1 Matheson Street Causeway Bay, Hong Kong.

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B
10:03 am EDT

AliExpress double deduction of payment

Dear,

I ordered a few articles of clothing on Friday. To my surprise I noticed that AliExpress had deducted the money twice on my bank account see the photo below. The first time I paid AliExpress said it was denied, so I made a second attempt but when I checked my bank account it was deducted twice, I tried canceling some of the orders, but some of the buyers just refused.

Could you please take care of the problem?

My deepest regards,
Belinda Uhala Diese

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7:03 pm EDT

AliExpress shoes

I've ordered a pair of shoes at 28/3/2019 then after few days my order was held by customs and since this time there aren't any developments about my case and I called customer service many many times and all they can do they inform me to wait for ten days and for another 10 days and again and again...etc. I'm tired of waiting I want either my money back or the shoes immediately and I want to take legal actions

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9:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress optical splitters - order for 4 lots, each 10pcs, seller sent 4 pcs.

Regardless of evidence uploaded, photos, videos, parcel weight on the electronic scale and official statement about the parcel weight from Post Office, (which clearly show that seller sent 4 pcs of products instead of 4 lots, each lot 10 pcs of product), Aliexpress Case Management Team decided that my evidence is not good enough. They even don't looks at the evidence I uploaded. Case [protected].

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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