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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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Newest AliExpress reviews & complaints

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G
6:49 am EDT

AliExpress 1 set multi types antique ceramic crack wardrobe kitchen door drawer handle knob

I have not received my order for quite a long time. when asking the seller for more details about the shippment or a refund' he told me to wait a bit more and a bit more and a bit more...

now there's isn't any dispute option, and the seller refuses to refund.

after checking with Israel's postal service & Israel's customs, I know for sure that the product is'nt there and probably is 'stuck' at the seller's country customs.

I've tried more than a few times to ask for refund but the seller refuses.

Order ID: [protected]

Order time & date: 13:02 Nov. 11 2017

Store name: amy supermaket

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5:09 pm EDT

AliExpress led h4 bulb

I have ordered led h4 bulb where seller mentioned that it has 300watt and 300000 Lumens
But I received 36watt and mentioned 8000 Lumens
Even it has very bad focus on road its fan is not working and dipper is also not working.
Its foucs on road is less then the regular halogen bulbs, I have seen led blulb more brighter than is . If seller have mention the actuall specifications I had never purchased.

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Update by Afnan Mir
May 13, 2018 5:14 pm EDT

See above link that seller mentioned

Update by Afnan Mir
May 13, 2018 5:12 pm EDT

Car Styling Car Accessories Newest Cheap 9003 H4 6000K LED Total 300W 30000LM Combo Headlight Bulbs High Low Beam Universal Cars
http://s.aliexpress.com/iINJZvmq?fromSns=Copy to Clipboard

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E
4:36 am EDT

AliExpress yam 8/10/12/15/18/20cm romantic gift 3d magical led luna night light moon lamp desk usb charging touch control home decor

I bought two of the Luna Night Moon Lamp order number [protected] on the 27th of January this year.

I didn't receive anything so far! I already send you an email about this but I didn't get any reply!

I hope I still get these lamp... or I want my money back! I've been waiting already 4 months for this!

I hope to hear from you.

Elke Leenhouwers

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K
4:46 am EDT

AliExpress hi my names kizzey thompson

I had a alliex press account and my email was [protected]@gmail.com, my phone number is [protected] I order some things and paid for them then lost my phone and I've waited for about 2 months and haven't received one of my orders it was a 3 piece I'm sure it was the last order I brought, my shipping address was also 10 nettlecroft, panshanger, Welwyn garden city... Al72dw ? I can't track the order because I can't get bk in to my old AliExpress account

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10:36 am EDT
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AliExpress car charger

The seller display car charger which I ordered but also stated cables which shock me when I received only the cables which I thought it comes together with the charger
I've made a dispute but received very insulting remarks. Seller did not settle the problem but called me a beggar, a fool
Seller also said i'm cheapskate, pay so little and expect so many things. Seller must not mislead us, why they show car charger but tell us to choose cable as well?

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8:14 am EDT

AliExpress order is completed in records of aliexpress but not delivered to me till date

I ordered 2 night dresses on 17th march but till date these are not delivererd to me whereas the status is showing order completed. I have visited our local post office also and there is no clue about my parcel. Below is the details.

Order id: [protected]
Order date: 2018-03-17
Seller: sunny baby's store

Please advise the deadline when I will get it else refund the amount.

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Hlengiwe Dlangalala
, US
Jul 15, 2019 9:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered 3 dresses on 20 May but till date these are not delivered to me whereas the status is showing order completed. I leave in SOUTH AFRICA and the tracking confirms FRANCE has signed for my order (how possible is that?) I have visited our local post office (SASSA HOUSE, Private Bag X 55662, Arcadia 0083
SASSA HOUSE, 501 Prodnsa Building, Cnr Steve Biko a Pretorius Street, Arcadia
Pretoria, Gauteng, South Africa 0083)also and there is no clue about my parcel. Below is the details.

Order id:[protected]
Tracking no: LE303623127CN
Order date: 2019-05-20

Seller: Shop4992287 Store

Please advise when I will get it else refund the amount.

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6:09 am EDT
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AliExpress unethical behaviour of local post office's courier

Good afternoon,
I'm frequently ordering items from AliExpress. However, some of my packages were left to just in front of the apartment building without noticing or calling me. It can be stolen easily! When I complaint about it with the person in charge, he said that they couldn't take the package back to the local post office if the package is not registered. And he was angry just because I wrote a complaint petition. This is an unacceptable behaviour considering that I am giving my money and time for the item. I don't know if you have a sanction against it or not. If you don't have, I hope you can guide me to the right channels. The local post office of Turkey is "PTT Kargo".

P.S. Some of my orderes never arrived even though they seem like arrived. I thought it was because of the AliExpress seller, but in that case, maybe it was all because of PTT couriers.

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1:52 am EDT
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AliExpress customer service is crap! buyer protection a myth!

The claim by Ali Express that buyer is protected is a myth. It is very difficult to get to speak with a human. When you do, all they do is keep throwing meaningless platitudes at you without giving you any real information. My current dispute, I have contacted Ali agents multiple times. Each time I am given different answers as to when I can expect a decision. This is all I want to know. When!

I have been told the following in this dispute. 5 days, 7 days, 2-3 days, 7 days, 5 days. It has now been 7 days since the first time I questioned and was told 5 days. I contacted this morning that I had to wait 5 days and at the same time they told me tomorrow. Totally confusing. They do not have a facility for you to copy the transcript of your chat or to have a copy sent to you via email. Why, they do not want you to catch them out in their constant lies and insults.

It is very clear that these [censored] do not understand customer service. They will tell you what they think you want to hear to make you go away. They have no problem insulting you. Their agents have no power and can do nothing. I have been told multiple times that an agent would contact me and no one ever does. I have been told my case has been escalated, but nothing happens.

If you want to avoid stress and insults, get fair resolution to your disputes, then stick to the sites like Amazon or Ebay. Equally as slow but with a few major/important differences. When they say they will do something, they do it. Their agents will not insult you.

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11:44 am EDT
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AliExpress pneumatic 3 way 2 position air directional control solenoid valve 3v210-08 dc12v dc24v ac110v ac220v color: dc12v

Seller Pneumatic Tool1 Store on order number [protected] made mistake on giving me the wrong type air valves, that is suppose to work on 12vdc but takes higher voltage. I believe I received 24vdc air valves, even tough the air valves are label for 12vdc. I had given picture and video to the seller showing the situation. I need the air valves for a class at our University and in order to get things rolling in time I had to buy dc to dc boosters to have higher voltage to turn the air valves on. Our school had to pay around $400.00 for the dc to dc boosters, which if the seller had not made the mistake we would not have to make this extra cost. I am asking the seller to give half refund of the $400.00 and feel this is more than reasonable. Seller does not reply.

Thanks, Thanh

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Update by Dave Hartwig
May 04, 2018 11:47 am EDT

Seller Pneumatic Tool1 Store made mistake on giving me the wrong type air valves
Pneumatic 3 Way 2 Position Air Directional Control Solenoid Valve 3V210-08 DC12V DC24V AC110V AC220V Color: DC12V, that is suppose to work on 12vdc but takes higher voltage. I believe I received 24vdc air valves, even tough the air valves are label for 12vdc. I had given picture and video to the seller showing the situation. I need the air valves for a class at our University and in order to get things rolling in time I had to buy dc to dc boosters to have higher voltage to turn the air valves on. Our school had to pay around $400.00 for the dc to dc boosters, which if the seller had not made the mistake we would not have to make this extra cost. I am asking the seller to give half refund of the $400.00 and feel this is more than reasonable. Seller does not respond.

Thanks, Thanh.

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J
10:01 pm EDT
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AliExpress accessing my account

When you set up your web site, does it ever dawn on anyone that that some older people do not have a sell phone.

I can not access my account as it keeps asking for my cell phone number.
When I click on other options, It still asks me for my sell phone so they can send me a text.
I DO NOT HAVE A CELL PHONE, I DO NOT HAVE TEXT, NEVER HAVE, NEVER WILL.
If you cannot solve this I will never use Ali express again and will tell all my friends
not to use it also.

Please solve this problem immediately.

Thanks.
John Sayles.

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8:40 am EDT
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AliExpress dispute service

Order No: [protected]:
I got the phone on the 10th of April but it did not turn on. I charged it with the factory power brick and USB cable but the screen does nothing. However, the same power brick powers up and charges my other phone (a Blackberry device). This test is in this video: https://youtu.be/l4qFJY4Opms. Any intelligent person could only assume that the phone was D.O.A. (Dead on arrival): it didn't power on and it didn't charge. I contacted the store but they didn't reply so I opened a dispute. Only then the store replied to me, asking me to replace the battery (impossible because the battery non removable. How can they ask this? Don't they know their own products?) and also to swap the factory USB cable with another one (wich I did) but that didn't make much sense since I could charge my other phone with the factory USB cable and power brick (as you can see in this video: https://youtu.be/l4qFJY4Opms). The store then replyed and offered me a "No return & No refund" proposal clamming "the mobile will power off when we ship it out, so it will excessive discharge, could you pls charge the mobile about 8 hours? then please kindly trun on the phone after 10 mins". I did that and I charged it for TWELVE hours, waited 10 minutes but the phone STILL wouldn't power on, neither charge and I sent a second video: https://youtu.be/wOLjZhoJTl8. You can clearly listen to me pressing the power button without success. Ali Express stepped in and offered me a deal, statting that I would return the phone and pay a return fee for the refund. Now, I've done EVERYTHING the seller asked, uploaded the videos and I still have to pay a return fee to China? You have to be kidding me! If the phone is D.O.A. (DEAD ON ARRIVAL), the return fee is the seller's responsibility, not mine! Then, Ali Express statted that I "Did not follow the instruction provided by seller". What do you want me to do? Send you a 8 hour video, demonstrating that I tried to charge it? Finally, on the 1st of May I got a message saying "The dispute has been closed today and we have made a mediation: Dispute Finished - Refund Only EUR € 0, 00! So, am I supposed to get stuck with a broken phone and loose my money? Are you kidding me? I really hope that you reconsider this decision! I sent the two videos! What more proof do you want? I just want my money!

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Update by miguelmf
May 14, 2018 4:53 am EDT

New video:
https://drive.google.com/file/d/1FZF6jNviAExaWmd-E6ZY95HRNKgDnO4I/view?usp=sharing

Update by miguelmf
May 09, 2018 2:42 am EDT

This is how they are trying to resolve this:

"Appeal Rejected
Reason for rejection:
I fully understand your feelings, however regarding this dispute, we found there's no detailed evidence as required (kindly follow the instruction to provide valid evidence as required)for the problem you mentioned when our Case Management Specialist handled this case. It is hard for dispute team to help our buyers if the evidence is not supported.That's why our Case Management Specialist reminded you to provide the detailed pictures to verify your claim in the mail. We highly appreciated your understanding and hope you could cooperate to provide required evidence in time next time."

What type of evidence do they want me ti supply? A 8 hour video showing that the phone is charging?

Update by miguelmf
May 03, 2018 5:41 am EDT

Order No:
[protected]

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A
3:56 am EDT

AliExpress dispute service

Dear sirs, are you really serious regarding your decision "Dispute Finished - Refund Only EUR € 0, 00"? I'm not sure you've even understood the whole story so I'm going to repeat it: I got the phone on the 10th of April but it did not turn on. I charged it with the factory power brick and USB cable but the screen does nothing. However, the same power brick powers up and charges my other phone (a Blackberry device). This test is in this video: https://youtu.be/l4qFJY4Opms. Any intelligent person could only assume that the phone was D.O.A. (Dead on arrival): it didn't power on and it didn't charge. I contacted the store but they didn't reply so I opened a dispute. Only then the store replied to me, asking me to replace the battery (impossible because the battery non removable. How can they ask this? Don't they know their own products?) and also to swap the factory USB cable with another one (wich I did) but that didn't make much sense since I could charge my other phone with the factory USB cable and power brick (as you can see in this video: https://youtu.be/l4qFJY4Opms). The store then replyed and offered me a "No return & No refund" proposal clamming "the mobile will power off when we ship it out, so it will excessive discharge, could you pls charge the mobile about 8 hours? then please kindly trun on the phone after 10 mins". I did that and I charged it for TWELVE hours, waited 10 minutes but the phone STILL wouldn't power on, neither charge and I sent a second video: https://youtu.be/wOLjZhoJTl8. You can clearly listen to me pressing the power button without success. Ali Express stepped in and offered me a deal, statting that I would return the phone and pay a return fee for the refund. Now, I've done EVERYTHING the seller asked, uploaded the videos and I still have to pay a return fee to China? You have to be kidding me! If the phone is D.O.A. (DEAD ON ARRIVAL), the return fee is the seller's responsibility, not mine! Then, Ali Express statted that I "Did not follow the instruction provided by seller". What do you want me to do? Send you a 8 hour video, demonstrating that I tried to charge it? Finally, on the 1st of May I got a message saying "The dispute has been closed today and we have made a mediation: Dispute Finished - Refund Only EUR € 0, 00! So, am I supposed to get stuck with a broken phone and loose my money? Are you kidding me? I really hope that you reconsider this decision! I sent the two videos! What more proof do you want? I just want my money!

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Update by Alexandre Vilarinho
May 03, 2018 3:58 am EDT

Order No:
[protected]

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marvanmohammed Orange
, US
May 10, 2018 4:33 pm EDT

Today i will Received My order Pix Links Ac-1200m mini wifi router But Your Sending Damaged product its not showing wifi range wps botton not working & Lan not connecting with pc ( on light indication in router) only power light & 1 bar sinal light are there all ways Please Replace this Product last 1 months Im Waiting to this Product than i get Damaged Product don't Cheat me. Im your Regular Customer...

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J
11:53 am EDT

AliExpress oukitel c5 pro

Polisnummer garantie: [protected]
Apparaat gedekt door de garantie: SMARTPHONE / Default / Replacement device
IMEI van het gedekte apparaat: [protected]

I was sent a replacement smartphone. The phone doesn't work. Aliexpress does not help me. Phone cannot connect to google servers. This phone is new . I registered a complaint with Allianz but they are unwilling to solve the problem. Will some one please help me !
J. van Tamelen
Pekingdreef 52
3564JR Utrecht
Netherlands
Email: [protected]@aol.nl

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12:40 pm EDT

AliExpress gs 911 bought on obddiy store

The order number is [protected]

This item was working perfectly during 20 days. After 20 days the PC interface didn't want to connect anymore
When the problem occured the first time I have contacted the seller in order to find a solution and repair the PC interface GS911

Unfortunately during the troubleshoot and by checking on internet I have discovered that the interface a counterfeit

I found this absolutely unacceptable because the inetrface is very expensive

The price is the same amount as an original one but here I received a counterfeit

I have contacted the seller again and explained the situation but he never replied after to my several messages refusing any sort of arrangement.

It's obvious that this seller is dishonest and crook

The seller used Aliexpress platform to sell forbidden item, not reliable and on top of this counterfeit.

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12:44 pm EDT

AliExpress incomplete order - no replacements

I negotiated and paid for a bulk order of necklace cords. I received a partial order.
I contacted them 3 months ago to complain (within dispute time) and was told that I had mis understood the order. I sent them a copy of our correspondence emails which proved I had not. They took the order and the money but only sent half the goods. Repeated complaints were met with promises to re send missing items - none have been received and neither would they issue a tracking number for them. Now the time frame to file a complaint has run out.
I also happen to be a stock owner so this ticks me off even more.

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K
6:10 am EDT

AliExpress product paid but no delivery, unable to open dispute, no response

Why if there no result from complaining on this forum? I have complained on more than one occasion about AliExpress and their so called 'Buyers Protection' which is a SCAM. but no response. twice on their live chat, was promised it would be resolved, but months later still no response. so the money I paid is just taken as a nice clean profit. they do not have to proof delivery, they just themselves go change the status as delivered, even though it never even reached the country it was ordered from...

don't waste your money, avoid AliEpress at all costs!11

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Update by Karen7176
Apr 30, 2018 5:49 am EDT

I continue complaining and was twice promised on the live chat that this will be resolved, so now i am just telling everyone about what frauds aliexpress are. Will continue to do so on all social media.

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12:23 am EDT

AliExpress address format for accounts - town missing from your database

I live in Australia and the town/city I live in is not in your database and I cannot put my correct format address in properly because of this. My address that currently comes up on my account is as follows,

24 Bowden Street,
Pittsworth, Queensland, Other, 4356,
Australia,

this is the incorrect format for postal deliveries in Australia.

It should say,

24 Bowden Street,
Pittsworth, Queensland, 4356,
Australia.

Is there any way that my town can be added to your database as I am concerned any parcels will not be delivered to my correct address which may mean I will have to stop ordering from AliExpress?

Thank you, Annette Lanham

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Update by Annette Lanham
Apr 29, 2018 12:27 am EDT

Please do not allow my address to be seen in your public comments section, thank you.

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3:45 am EDT

AliExpress mobile phone

Complaint against V STAR TECHNOLOGY.

Order [protected] LeEco LET VMAX

I have ordered this cell phone. But no telephone company in Thailand was able to open and put in a SIM CARD. Therefore from the beginning it could be used only as a tablet. But it never worked because it has not been routed in the first place. I had different repair done in Thailand but finally it stopped working and even the seller was unable to repair. Therefore I demand a refund.

Hugo Rainer

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8:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress cancel order

Would like to cancel my order due to this reason.
1. order ID [protected]
order date: 2018-04-06
reason : held by Custom.

2. order ID [protected]
order date: 2018-03-20
reason: held by Custom.

3. order ID [protected]
order date: 2018-03-22
reason: cancel shipment

I Don't understand why all my orders have such problems. please help me to check with the seller to rectify it or i want to cancel my orders and get my refund. Thank you.

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8:01 am EDT
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AliExpress ukelele not the one I ordered. cheaper than the one I paid for!!!

I placed an order in the Ali Express sale with the Ukelele Store, Order ID: [protected]., for a 26" Solid top mahogany Ukelele with built in Eq. What they sent me was a significantly cheaper one they have advertised with no solid top.

The following are the problems with the Ukelele:
1. Not Solid Top
2. Fret Board bone dry & will need oiling.
3. Ivoroid dot over screw on the bridge missing.
4. No strap pins which are advertised.
5. The Eq is faulty and nearly blew my speakers.
6. I discussed prior to purchasing the type of bridge I would like. I asked & they confirmed one with bridge pins instead of the loop type as I do not like or trust. This one has the loop type.

I had told them I would return to make further purchases if I was happy with this one. Well, they have lost a potentially good customer. I am now pissed off that I find myself in the dreaded Ali customer service dispute system. Stay away from the Ukelele Store. You cannot trust them.

The photos attached are:
1: What I ordered.
2: What they sent
3: The actual Uke!

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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