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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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Newest AliExpress reviews & complaints

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5:11 pm EDT
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AliExpress am complaining about item I bought that was not delivered to me.

A couple of weeks ago I bought sneakers shoes for my children but till date I have not received the items. Upon tracking on it I realised the goods have been shipped but am sorry to say that I don't have them. Hence am asking for refund or the items be made to get to me. This is the bar code of the items RP615535272CN. Attached is the photo of the items.

Best regard

Augustine Amoah

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12:39 pm EDT

AliExpress hoodies

I purchased2 XL hoodies
1. $16.10
2. $16.96
Neither one fits they are extremely tight to be XL this is the size I normally buy from the store but from your store they are sized like a medium.
My email: [protected]@gmail.com
Phone no. [protected]
I would appreciate a full refund so I can buy my daughter her proper sized for school. I wish the clothing wouldve fit because she was in love with it in line but in person it was truly a let down.

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10:21 am EDT

AliExpress christmas bell tablecloth

I purchased 10sets of Christmas bell tablecloth but their warehouse had sent me the wrong order & I had paid extra fees to send by DHL. But now he only want to refund me partial which is not right. I should be getting a full refund or they arrange to send the right item which I paid for. This is extremely unfair & ridiculous! Why should we bear the cost for their error? When shoppee seller made mistake he immediately send me the right order and said I can keep the item that was sent in error as compensation. But AliExpress seller expects me to bear the costs? Ridiculous!

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2:46 am EDT

AliExpress acrylic bear beads

I messaged this company to ask if they could supply blue bear beads only
Yes we can they said but only 1kg bags
OK I ordered but it would only let me order x 20 lots, so I was advised to cancel this order and place a new one but not pay until they had adjusted the price.
I did this, and paid the adjusted price, asking for guarantees that the correct blue bears x 1 kg would be sent
Got a message after paying to say sorry they can't just do blue it would be a mixed bag
So I tried to cancel the order but it said it was shipped, now I cannot cancel even though the items are not sent
Now I am owed £58 in total and none of it being a fault of mine
Will not shop here again

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12:29 pm EDT

AliExpress aliexpress

So I had orders from Nov Dec Jan March may etc only recived 30 out of 70 no one was ever responding for months so about two months, ago a seller wanted give my money back paypal he keep saying PayPal was on credit card so I went to dispute he came on treated me 20min later my orders did not excised wiped out went to chat many times sometimes hours write to company came back I'm furious waiting some stuff since Nov what can i do i have no one to talk to about this so much money gone got threaded lots of stress over this

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11:22 am EDT
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AliExpress I never ordered these items...

Somebody hacked my account, and I am unable to access it in any way. I wrote to the seller that I didn't order these items, but I received no reply. Upwards of 300 euros was removed from my card. My account name is [protected]@mailbox.hu. The system didn't let me log in again, so I was locked out of my account. Unfortunately, the mailbox is not available anymore, so please write me on [protected]@gmail.com. I never ordered any of these items, and even though I received a message that the items successfully arrived, they haven't yet to make an appearance. Please make the necessary steps. Best regards. Nagy Pal

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Update by nagypaldaniel@gmail.com
Jul 30, 2019 11:23 am EDT

Please make the necessary steps to refund me...

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9:38 am EDT

AliExpress not happy with purchase, want a refund

I ordered a wedding dress from a seller and before it was made I asked that if I wasn't satisfied could I return the dress for a refund. The seller did not advise that I couldn't and I thought they were very helpful and understanding. The dress arrived a couple of weeks later and after putting it on I was not satisfied with the quality. It did not fit properly, being too long and tight on the waist. I also seemed to have experienced a rash due the material. I contacted the seller so I could return the dress for them to replying telling me they don't accept returns. At no point was I advised I couldn't return. I'm the description when purchasing the dress it clearly states that it can be returned within 15 days of delivery and just to contact the seller. I am outraged to say the least and will be advising everyone to stay away from this website. No help from anyone and I think that's is completely unacceptable and unprofessional.

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9:08 am EDT

AliExpress ikoky handcuffs adult games 1 piece night party role-playing sex toys for couple sm bondage furry soft metal handcuffs

I had placed order on Ali Express on 22 Feb 2019. The order didn't delivered to me. Multiple times i contact to seller but still order was not delivered. Please contact seller by yourself and solve my problem. its been 5 months. Either my parcel deliver to me or refund my payment. I have attached order detail screenshot and chat screenshot with seller.
Thanks

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5:23 am EDT

AliExpress phone covers

S00000007679070
S00000006196244
S00000007523883
S00000005783920
I orders 6 items in May. Its over 2 months. I only received 1 items. These above r items tracking numbers. Please check n deliver ASAP. My phone number is +[protected]. Plz call/whatsapp/sms me if u have any information of my items. Can u please tell me name of company which delivers in India so that I can call him and ask for my items. This will helps me lots. I have open disputes for all these items but sellers r not responding. I have no hope to get my money back so plz tell me name of company who delivers in India so that I can get my items.

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11:46 pm EDT

AliExpress 4 * 10 pcs 40*40mm/50*50mm stainless steel hinge industrial equipment cabinet hinge

Australia Post:
Australia Post records confirm item LL268943737CN arrived in Sydney on 22 May 2019 and is still awaiting clearance.
The processes is laid down by the Universal Postal Union (UPU), of which Australia Post and China Post are both members. Their guidelines stipulate that the sender in their origin country are obliged to start an investigation with their postal service. This is because the sender has all the relevant paperwork needed.
Our scans clearly show the parcel has not been delivered.
Australia Post

AliExpress:
Dear Customer,
We are sorry to inform that your appeal request was rejected.
Based on the tracking information, the package has been successfully delivered to your address. If you have not received the package, please kindly request an official statement from the local post office and provide it for us via: https://helppage.aliexpress.com/buyercenter/index.htm.
Please accept our apologies for any inconvenience caused.
AliExpress Customer Service

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9:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress dash cam

Buying electronic equipment from companies like Podofo is risky business. My Dashcam worked for a few months then broke down, Contacting Podofo for a replacement or money back was a complete waste of time. My advice to anyone considering buying from Aliexpress is don't. Local merchandise may be a little more expensive but the fact you can take it back for a replacement or money back is worth the extra dollars. Think twice before trying to save a few dollars shopping Aliexpress. It could cost you twice as much in the long term.I have learned my lesson and will not be buying anything else from Aliexpress.

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2:47 am EDT

AliExpress liza, customer service representative

I was chatting with a "Liza" on the 28/07/2019

An extremely rude representative, was argumentative and not helpful. You need to train your representative better. I will be deleting my apps and account after I get my refund back from AliExpress. I thought it was safe to use. It is not and if your purchase don't come, there is no one that will help you.

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11:28 pm EDT
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AliExpress car pro accessories store commande art. number [protected]

Ce jour je reçois ce document de votre part, je ne comprend pas pourquoi je dois payer des droit de douane pour ma commande CP390280242CN alors que cela n'a jamais été stipulé nul part au moment de la facturation. Je n'aurais jamais acheté cet objet si le vendeur m'aurait averti d'une tel éventualité. Je compte sur votre juste jugement pour que ces frais ne soit pas à ma charge j'ai déjà dépensé beaucoup d'argent chez vous raison pour laquelle je actuellement client PLATINIUM chez vous. Dans de tel condition je n'achèterai plus rien et me plaindrez par la même occasion à vos autorités compétentes en la matière . Cela veut dire que je risque à nouveau de me retrouver dans cette situation pour les objet que j'ai déjà payé et qui doivent m'êtres livré ou pour ceux que j'avais encore à acheter chez vous. Veuillez je vous prie prendre en compte tout ces paramètres et me rembourser mon argent, cás contraire je n'achèterai plus rien chez vous. Dans l'attente d'un jugement qui soit juste à mon égard. Veuillez je vous d'agréer Messieurs AliExpress l'expression des mes solutions distinguées.
Merci pour l'urgence que vous apporterez à régler ce malheureux litige. Édouard Relvas

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5:50 pm EDT

AliExpress order confirmation failure

So I picked out some products and added to my cart but on clicking the buy button after selecting all items I want to pay buy, I get the error message "order confirmation failure, please try again later" and for the past 5days I've been trying and now the prices for the items in my cart are gradually going up. What is wrong here, please help me out.

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hindarto hindarto
, US
Sep 17, 2019 7:49 am EDT
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Error order confirmation

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4:42 am EDT

AliExpress [protected]

According to your tracking system this order arrived in the UK on 19th June. It was sent on the 14th June from China. Now as this is over one month sitting somewhere in a warehouse, I still not received the order, although I have paid for it. This does not give me confidence to us you site if I require other goods speedily in the future. - MY COMPLAINT IS WHY SO LONG?

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7:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress payment not received / goods not delivered (legal notice)

Order Time: 2019-04-21 16:44
Waterproof Outdoor Wall Street Light 40 W x 2
Order ID [protected]

Dear Concerned we had ordered the aforementioned and still haven't received the Order or the refund of the payment made.

The status of delivery just keeps getting extended and multiple request have been made but no definitive reply to date.

Please update and refund the money paid, or we shall proceed against you in the court of law under the Consumer Protection Act 2005.

Order details are attached.

Regards,

Mr. Javaid
Through Attorney:
Advocate Muneeb a shiekh
[protected]@mandviwallaandzafar.com
[protected]

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9:26 pm EDT

AliExpress customer services

If you ever have to dispute a transaction then brace yourself for a VERY LONG delay & to be honest it's like trying to pull teeth from a very angry ferocious lion! It seems to me that the retailers themselves dictate the rules; how long it takes, whether they refund you & if they do, then u may only get partial refund on a single item rather than the entire order. Customer Svs are about as useful as a chocolate teapot letting the retailers rule the roost! KEEP AWAY UNTIL PAYPAL IS ACCEPTED 😤🤬!

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10:28 am EDT

AliExpress seller bad attitude, unethical behaviour

Order Number:
102823524067738
(Jess He) supplier name is given. After the supplier agreed to refund the US$56 out of US$100 they had charged. They terminated the TV box connection service thus I am buying a TV box which cannot be used for US$44?To make the matter worst they threaten and using vulgar language on me and called me as a dog.
Is this kind of AliExpress service to treat a buyer like me without any protection from this kind of unethical supplier?

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9:19 pm EDT

AliExpress r300 dash cam

Podofo Franchise Store sold me a R300 dashcam it worked initially now it doesn't.
Through message centre I contacted them, either for a replacement or refund. They have been continually trying to avoid satisfying my request. I would appreciate someone from Aliexpress contacting them to finalize the impasse. Companies like this give Aliexpress a bad name and make you very cautious of dealing with businesses associated with Aliexpress in the future.

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10:31 am EDT

AliExpress fraud by aliexpress

I have bought a dress from aliexpress. the dress was not as described. Aliexpress suggested me a solution for dispute. I spoke with their customer services and they told me if i am not satisfied with the dispute suggestion i have to wait until the deadline is finished and appeal again. I did as the customer service told me to do. the amount was 152.97 dollars. As the dispute finished i appealed about 6 times asking them for the refund. they told me send the seller the dress and we also pay for the cost of the shipping as you pay. After sending the package, again I appealed and ask them to check the postoffice cause the package was received by china post office. Instead they told me no we dont pay cause the dispute was finished! They customer service misled me for saying that the dispute has to finish first and I have to appeal after that. Also deceived me by saying we pay you the mount for the shipping and refused again. I tried to file a complaint about the agent who misled me they did not do anything about that either. please help me to get my refund.

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

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Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.