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Albertsons Customer Service Phone, Email, Contacts

Albertsons
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1.2 523 Reviews

Albertsons Complaints Summary

23 Resolved
499 Unresolved
Our verdict: If considering services from Albertsons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Albertsons reviews & complaints 523

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Newest Albertsons reviews & complaints

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7:06 pm EST

Albertsons person who collects carts.

Me and my boyfriend go to this Albertsons a lot. We drive a motorcycle with handicap plates on it because I and my boyfriend have disabilities. Therefore, we utilize the electric carts that they have. This complaint takes place on the 11th of December. When we were checking out at the cashier register, I overheard one of the female cart collectors and I do not know her name, all I know is she is a very big woman a white Caucasian woman with long brown hair oh, and the other cart collector is a black man. I overheard her say that she needed an electric cart for another person which I would have gladly gave up, but she made the comment to the other man saying and I quote" well they ride a motorcycle they don't need an electric cart". I took offense to this. So she assumes since we ride a motorcycle that we do not need an electric cart, even though we have a handicap plate and both of us cannot walk the whole store. I've had run-ins with her before and she has a very bad attitude. I will be also speaking to the manager at the store about this. Thank you for your time.

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Update by TiffAnne
Dec 11, 2019 7:08 pm EST

Na

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3:24 pm EST

Albertsons savon pharmacy

Lately you order your medication like at 7am recording say ready by 1pm you go in about 4pm and they say not ready when you go in was told they were busy there is 3 people there. Or they don't have your medication it will be tomorrow or waiting for it. Its happen a couple of time last time my Dr called in 2 medication went in not ready. Next day call to see when will it be ready was told they had one ready other one. Will be there tomorrow when down to picky it up was told a 10 minute wait. Do they need more help ? Are they not using there time wisely? This is happening more and more lately medication is important . Why is there a recording taking in your info of medication and giving you a time when it not going to be ready when it says. Getting frustrated. The people there are nice never rude.

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8:48 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Albertsons - management

I shop at this location frequently and noticed how the manager "Susan" treats her employees. She talks down to them and doesn't seem to treat the younger employees fairly. On 2 different shopping trips I have seen at least 2 employees (teenagers) crying after talking with her. She also told one to not show up to work with make up on. Just wondering if that...

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3:42 pm EST

Albertsons handicap checkouts

I am a wheelchair and I am tired of going to the store to find NO handicap lanes open yet see employees standing around picking their noses! I will not use the self checkout nor should I have to. ONE lane should be open at ALL TIMES for people in wheelchairs, walkers, etc. They noticed me looking for a place to checkout but made no effort to help me until I threatened to leave and not come back.

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2:34 am EST
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Albertsons harassment and bullying on the job

Good morning,

I am writing to your dept. because I have nowhere else to turn. I am a former employee that was put in a very harsh position by my superiors to suffer more bullying or quit the only job in my household and ultimately harm my family financially.

The store that I worked at is being ran by people who are totally clicked in with each other and covering for each other even all the way up to the HR Dept.there. I was totally and openly bullied by one of my superiors one day and even though this man made a public display of it right in the front end and right in front of customers and all... the company (or at least those in authority above myself) sided with this man and totally left me to fend for myself.

I ended up quitting my job because I just couldn't take the pressure anymore and no one cared and the harassment would not stop. I even made it very clear within that same day that I did not want to quit I just wanted this issue to stop.

But they did not care and moved very quickly to give me my last check and sent me on my way. I even caught some of the staff almost laughing but smiling from ear to ear, even the guy who harassed me had smiled and they were happy that I was gone.

I even spoke to the woman in their human resources dept and she was cold, a liar and totally uncaring and showed absolutely no concerned for me as a person. I am still getting over the sort of shock of it all at how corrupt this place really is.

Will you please find someone at the highest level of power within the company to forward this complaint to. And to please truly investigate this situation. This was grossly unfair to me and will now have an impact on myself and my family.

Thank you for taking the time to read this complaint and I hope you find someone who will be concerned and will at least look into this, there are so many factors to this situation and it really needs to be looked into.

Thank you.

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11:55 pm EST
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Albertsons former vobs and pavilion stores ruined by albertson's purchase

To whom it may concern at Albertson's--

If I were the exec charged with integrating the highly popular Vons supermarket chain into the less well regarded Albertson 's chain, I would have taken some care not to lose the business of long-time, loyal Vons customers. Most of us were avoiding Albertsons for a reason, so turning Vons stores into crappy little Albertsons stores with a Vons label was not a smart plan.

Ever since the conversion of the Vons/Pavilions store in Simi Valley, California, to the Albertson's stocking model, I've been losing my favorite foods one by one. Anyone in the food business knows that consumers do not change their food preferences -- but you Albertson's people seem to think that THIS time we'll eat whatever crap you stock. You are wrong. No way in hell.

Examples:

* No Oroweat Masters Best whole grain wheat bread on the shelf for months at a time. And failure to fulfill my 10-loaf special order. I make sandwiches with nothing else. Your inferior substitutes are not acceptable.

* The elimination of canned tuna in water. Every brand of tuna you stock now is packed in "vegetable broth" instead of water. The vegetable in question is mostly sweet corn, designed to make the tuna sweet! Not even my cat will eat that stuff, it's so foul. When Vons was really Vons, they sold that crap too, but they ALSO offered a full range of high-end tuna products that were sustainably caught and healthily packed in plain WATER. I get my tuna (unsalted, in real water) from Amazon now.

* You no longer sell sny variety of apple butter or apricot pineapple preserves. You seem to think that the cheaper apricot jam will do as a substitute for the former second most popular jam flavor in America, but it won't. I get my jam from Amazon now, or Ralphs.

*The substitution of Krogers brand -- and only Krogers brand -- dried pinto beans for the many varieties in large and small sizes previously stocked by Vons. The Kroger abominations were so old they literally tasted like ashes when I used them in a pot of chili. This is California. You can't pass off 10-year-old frijoles pintos as edible here.

* You no longer stock ham hocks for cooking. It is impossible to prepare my favorite southern dishes without ham hocks.

* The produce isn't completely terrible yet, but you no longer sell crisp, tart, tasty Granny Smith apples. Instead you bring in the large Granny Smiths that have been overwatered to make them LOOk big. But overwatering fruit dilutes the taste. I bought those apples once. But having tasted them, I'll never buy them again.

* You no longer stock Horizon organic butter, only O Organics. That's a switch I can actually tolerate, since the flavor is ok. But Horizon tastes fresher to me and I would prefer my favorite brand back.

I could go on, but you get the picture.

I've lived back East and I've shopped at Krogers. That was a traumatic experience; the food was crappy and the selection poor. There was also a scandal at the time about Krogers selling horsemeat as hamburger. It now seems to me you're trying to make a Krogers-based east coast grocery store model work in California, and you seem to be bringing in the east coast brands. Fishers nuts, not Blue Diamond? Really? The Fishers pecans I bought last week were so old and stale they barely tasted like pecans.

You've lost this 30-year Vons customer with your crappy east coast stocking practices. If you keep this up, you're bankrupt in 5 years.

-- Disappointed in Simi Valley

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Update by elms20
Nov 09, 2019 11:58 pm EST

Title typo not fixable on this site -- should be Vons.

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5:59 pm EST
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Albertsons customer service cashier/latonya

Latonya, is always in customer service, working register, I shop daily at Albertsons at 105 East Southfield, Shreveport, La. She's consistently rude, smacks and pops gum in your face, you have to ask her things 2 to 3 times to get an answer, she ignores you. As off as thats stores business is, one would think Albertsons management would employ courteous people.Ive been a regular at that store for 40 years, but because of Latonya being so consistently rude, and nothing done about her, I will be shopping at Kroger!

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9:12 pm EDT

Albertsons digital coupons which unfairly deny customers items at sale prices without said digital coupon

My name is Elmira B. Wicker
I do most of my grocery shopping at Albertson's grocer stores. Today I was unable to purchase the grocery items on sale due to the lack of a digital coupon which I did not have access to. This is grossly unfair and appears to be a sneaky way of discriminating against people in my category. I am 87 years of age and hearing impaired so I do not really use a cell phone. In order to get the digital coupon sale price I purchased a phone for that purpose, but when I went to the store today I was unable to purchase the items. Was told by the cashier and customer service representative that I had to go a commputer and go on line and register with Google and then wait until it registered-day or so- meaning there was no way that I could secure the items at the advertised price. This is very unfair and unjust.

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Update by Elmirabw
Nov 01, 2019 9:14 pm EDT

The store that I shopped at on today is located in Baton Rouge, LA

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12:02 pm EDT
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Albertsons cashier

Theres a cashier by the name of Donna I believe last name is Johnson that usually works in self check out. She once accused me of not scanning an item. When I told her to double check my groceries she became upset. And ever since then she has been rude to me and my family including my 11 year old. When I need assistance she sees that it's me and she always walks away.shes rude to a lot of customers I always see her arguing with customers. I dont feel it's right that she refuses to help me out when I need assistance. What kind of customer service is this?. Shes giving Albertson a bad reputation. I go into that store atleast 3-6 times a week. Because I live down the street. And sucks that I am now having to drive out of my way to another store just to feel welcomed. Because I no longer do at this store.

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11:01 am EDT

Albertsons customer service

I've never complained about this pharmacy, because they have always treated me with the best service. But in the last 3months, I have never been able to get all my prescriptions at one time, due to fact, they don't have them ready. I have to make at least 3-4 trips per week, because the meds not ready. I really hope they get it together, or you will be loosing a customer. I usually call ahead, a d they tell me they're ready, and I get there, and they're not.

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4:21 pm EDT
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Albertsons checker

Sandra is the absolute rudest checker I have ever seen. I have been shopping at this store for years and I've just finally had it. Absolutely no custom service. Eats at her check stand and complains about how tired she is. I will never go through her line again. I would rather just walk out if she is my only choice. Something needs to be done about her horrible attitude.

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Update by Jen0319
Oct 23, 2019 12:40 pm EDT

Then maybe she needs to retire if she is going to be miserable and rude to customers.

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11:51 pm EDT
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Albertsons bakery cake

I ordered a birthday cake. I chose a cake like a sample they had made with Oreos on top. The cake was to say 'Happy Birthday, along with 7 names. I asked that the names be done in rainbow colors to brighten it up. She asked if I wanted the trim in colors and I said yellow and blue. I have attached a picture of the cake. I was totally dissatisfied with the cake since it didn't have any bright colors and no oreos, but had no choice but to accept it since the party was starting in 30 minutes. I paid $26.99
I have attached a picture of the cake and you can see it is Not a very cheerful birthday cake.

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G Hagin
, US
Jul 11, 2021 9:48 pm EDT
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I went inside albertsons looking for a white birthday cake, the choices were very slim ;-( but settled on this blue one because I was told it was a white cake ! Well it wasn’t ! It was chocolate and if I knew that, there were others that looked a lot better . So basically I wasted $15 on a mislabeled purchase IMG_0129.JPG. G Hagin. [protected]

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6:45 pm EDT
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Albertsons signature select foods

On 10/10/2019 I was sitting down to dinner with my family when my son who is only 7 years old told me it felt like something was poking him in the mouth. I had him spit out his food and this is what was in his mouth. This came from the can of green beans that I purchased at Albertsons. I understand that things happen but this is so completely unexceptionable. This could have literally killed my child. And if it has happened to me who else has it happened to. Shame on the quality control for allowing something so dangerous to be in their foods. I think this is something that needs to be shared with the news.

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4:41 pm EDT
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Albertsons bar manager, asst manager, other

The bar Manager (Chris) and Assistant bar Manager (Angie) at the Albertsons at Fairview and Eagle in Meridian Idaho are two of the most miserable people I have ever had the occasion to come into contact with in a bar or restaurant situation. Their demeanor is sour, their customer service skills are basically non existent and it seems their relationship with their employees follows suit. The tension in the room when they are present is palpable and even though the staff seem to be working as hard as they can given the lack of support they are receiving i. e managers on their cell phones (Social media?), talking about personal relationship woes with customers, yelling at bartenders in front of customers etc you can tell that the staff are not happy or supported in any visible or vocal way. There seems to be some obvious favoritism happening at this establishment which is patently obvious by spending any amount of time here, if you are young, dark haired and slight in stature your are treated a lot differently than those who are older, stockier yet those employees seem to be the ones who are doing the lions share of the work. A discrimination case would be an easy win here in my opinion. This is the second time I have entered feedback for this establishment and we went back in hopes that things had changed since our prior visit, clearly it hasn't. We won't be back and will make sure our friends and acquaintances know why. Do yourselves a favor, change the management and attitude.

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Update by Satriani123
Sep 16, 2019 4:42 pm EDT

Nothing more to add

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11:06 am EDT

Albertsons pharmacy

I have made multiple complaints to the pharmacy at Albertsons in regards to one of their techs, Melissa Gutierrez I'm actually shocked they have not taken it seriously- she is a family member of mine and she is heavily addicted to methamphetamines, marijuana and herion, I can't believe she has not been drug tested and they have not noticed the dramatic weight loss, her odd behavior etc so I'm contacting corporate this way to have proof, is something is not done within the next 72 hours I will be filing a complaint to the board of pharmacy as this is a serious issue and she should not be working in this position nor being around any type of narcotics in this position. I'm asking you to take this serious rest assured the moment she is asked to take a drug test she will walk out, however like I said if this is not addressed I will be notifying the board of pharmacy as she is putting lives at risk.

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5:56 pm EDT

Albertsons all sale items

My wife shops at Albertsons in Glendora CA. She uses the app, flyers and her cell phone,
buying items that are on sale. Every time she shops there she finds errors where she was
charged regular price instead of the sales price. They have been very good to refund every
over charge she identifies on her receipt, but on a $400.00 bill how many items did she not
remember that should have been charge the sale price. This has been going on for more
than 2 years. Each time she is told their system has a glitch in it but nothing is ever done to
correct the glitch. I told her she should stop shopping at Albertsons, but she really likes the
store. It is my opinion that there is no glitch that Albertsons is scamming the public because
most people do not spend the extra 45 min that it take to identify the mistakes and then wait
in line for the manager to correct their bill. This is your chance to correct the problem befor
I forbid here to shop at your store. Please tell me what you are going to do to correct this
problem.

Sydney Lowell
[protected]@verizon.net

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9:08 pm EDT
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Albertsons signature farms mini peppers

I purchased mini peppers a few days agodeom the Albertsons in ladera ranch California 92694 . I went and bit into a pepper and found mold and a live worm inside. It was absolutely disgusting and I have pictures and video of the pepper and worm if needed. I then looked at the bag and there is not expiration date of when these peppers expired. Luckily I didn't bite into the worm but I threw out the rest of the bag of peppers and do not believe I will be buying your signature products again. This has possibly turned me off of shopping at Albertsons or pavilions all together.

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12:49 pm EDT

Albertsons employees

With the exception of the produce department this albertsons has the most unprofessional
employees I have encountered at a grocery store . The large blonde haired woman who works
in the morning just stood there and gave me a dirty look, when my wife went last week she did the
same to her . These people do not say a word to you, they walk in front of you while you are looking for
items and generally look upset that you came to their store .

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6:19 pm EDT

Albertsons denise the store manager

Denise is the most unprofessional manager I've ever dealt with. She literally was yelling at my father who is in his seventies, telling him could not go to a certain line. The customers were looking at her and him. Why would a large corporation keep someone like her in the position she holds. And believe me, she's always rude. But today was it, I have to send in a complaint. I hope someone deals with her, hopefully.

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5:48 am EDT
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Albertsons not accepting cash on third shift

1:20 am 8//1/2019 I went to the Albertsons farther away because it was open 24hrs. I was told there was no cash back or cash transactions. Their reason is the person who was responsible to fill the tills didn't fill them. I shop mainly at Albertsons. I couldn't believe they wouldn't take cash. Who's running things in that store if they can't remember to fill the tills? The store needs cash to stay open and provide change or cash back if needed. Oy vay, what is the world coming to.

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Albertsons In-depth Review

Website Design and User Experience: The website design of Albertsons is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functions that help streamline the shopping experience. The overall user experience is smooth and efficient, making it a pleasure to browse and shop on the site.

Product Range and Availability: Albertsons offers a wide range of products, including groceries, household items, and personal care products. The selection is extensive, with both popular brands and affordable options available. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Albertsons offers competitive pricing on their products, with regular discounts and promotions available. The prices are generally reasonable, and the store frequently offers deals and discounts to help customers save money. Additionally, the store has a loyalty program that provides further savings and exclusive offers.

Customer Service and Support: The customer service at Albertsons is excellent. The staff is friendly, knowledgeable, and always willing to assist customers with any inquiries or issues. The store also provides various channels of communication, including phone and email, to ensure that customers can easily reach out for support.

Delivery and Shipping: Albertsons offers convenient delivery options for customers who prefer to have their groceries and other items delivered to their doorstep. The delivery service is reliable and punctual, ensuring that orders arrive on time and in good condition. The store also provides updates and tracking information to keep customers informed about the status of their deliveries.

Return Policy and Refunds: Albertsons has a fair and flexible return policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe for a refund or exchange. The store strives to make the return process hassle-free and provides assistance to ensure that customers are satisfied with their experience.

Quality of Products: The quality of products at Albertsons is consistently high. The store carries reputable brands and ensures that the products meet the highest standards of quality and freshness. Customers can trust that they are purchasing reliable and well-made products when shopping at Albertsons.

Loyalty Program and Rewards: Albertsons offers a loyalty program that rewards customers for their continued support. Members can earn points on their purchases, which can be redeemed for discounts, exclusive offers, and other rewards. The program is easy to join and provides additional benefits to loyal customers.

Online Ordering Process: The online ordering process at Albertsons is straightforward and convenient. Customers can easily browse and select their desired items, add them to their cart, and proceed to checkout. The website provides clear instructions and prompts to guide customers through the ordering process, ensuring a seamless experience.

Payment Options and Security: Albertsons offers a variety of payment options to accommodate different customer preferences. Customers can pay for their purchases using major credit cards, debit cards, and digital payment methods. The website ensures the security of customer information by utilizing encryption technology and other security measures.

Social Responsibility and Sustainability: Albertsons is committed to social responsibility and sustainability. The store actively participates in community initiatives and supports local organizations. Additionally, Albertsons prioritizes sustainable practices, such as reducing waste and promoting environmentally friendly products.

Overall Rating and Conclusion: Overall, Albertsons is a reliable and customer-focused retailer. The website design and user experience are excellent, making it easy to find and purchase products. The store offers a wide range of products at competitive prices, with regular discounts and promotions. The customer service is top-notch, and the delivery service is reliable. The return policy is fair, and the quality of products is consistently high. The loyalty program provides additional benefits to loyal customers, and the online ordering process is convenient. With a variety of payment options and a commitment to social responsibility and sustainability, Albertsons is a great choice for all your shopping needs.

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