Albertsons
reviews and complaints

Dear Valued Customer,
We value any and all feedback. In an effort to better serve our customers, we are redirecting all email communications through our webform.
Please note this email address is no longer monitored. Please submit all communications to the following link.
Thank you.
----- [protected]@yahoo.com Wrote -----
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This comment was submitted by Gregory Sawa at 7/31/2019, 8:16:34 PM
Banner: safeway
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Customer Information
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ContactMethod: email
SelectedInquiryType: Comments & Questions
City: MONEE
State: IL
Country: US
Comments: Dear Valued Customer,

We value any and all feedback. In an effort to better serve our customers, we are redirecting all email communications through our webform.

Please note this email address is no longer monitored. Please submit all communications to the following link.

Thank you.

----- [protected]@yahoo.com Wrote -----
To say the very least I'm pissed off, because I don't know what caused me to suddenly be singled out, whether it's because I enjoy price comparison or sometimes just wandering around checking out certain items for future meal ideas or purchases. I've had enough [censored] being singled out my entire life because of my height, without some little piss ant getting me told I was no longer welcome for grocery shopping. I didn't steal anything and I sure as [censored] didn't do anything wrong or illegal. But if this is how you treat customers, [censored] you, I'll take my business elsewhere.

Sent from Yahoo Mail on Android

On Wed, Jul 31, 2019 at 3:50 AM, web.comments@albertsons.com
wrote:
Dear Valued Customer,
We value any and all feedback. In an effort to better serve our customers, we are redirecting all email communications through our webform.
Please note this email address is no longer monitored. Please submit all communications to the following link.
Thank you.
----- [protected]@yahoo.com Wrote -----
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This comment was submitted by Gregory Sawa at 7/31/2019, 2:47:42 AM
Banner: jewelosco
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Customer Information
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ContactMethod: email
SelectedInquiryType: Comments & Questions
City: MONEE
State: IL
Country: US
Email Address: [protected]@yahoo.com
Address: 25724 s hoover st
Zip/Postal Code: 60449
My Mixx Phone Number: [protected]
Last Name: Sawa
First Name: Gregory
Comments: I have been a long time customer of the jewel osco off of Nelson in new Lenox il and up until recently, I wasn't aware anyone could be banned for shopping. I frequent the pharmacy once a month because I require 14 prescriptions and do a little shopping while I'm there. Up until two days ago anyway, I had a cartfull of stuff and I headed to the pharmacy to ask about my testosterone shot refill, they told me it was going to be $182, so I said hold on I'm gonna go call the insurance and Dr and see what's going on. Whereas as soon as I stepped outside I was greeted by 2 police officers, asking me where the basket of groceries were. I said I didn't pay for them yet, do you expect me to steal it? They informed me that certain members of management, short fat and buzz cut hair cut, had been watching me lately, and accusing me of shoplifting. Which floored me because I'm only in there when I refill my prescriptions, and that it was noticed that I brought my own bags with me. As I tried to explain to the officers, but they wouldn't let me speak, just kept telling me I was no longer welcome on the property or the police would be called, I had a motorcycle accident last year, I tore both my bicep tendons in my right arm, one so badly that they couldn't reattach it. I have little of no strength in my right arm, so I have to do what I can to make things easier for myself. But it is what it is, I'm very disappointed with the whole thing. For someone who worked for jewel for 10 years to be treated like an [censored], I can see why Walmart is taking all of the market share of the business.
SelectedTopic: Store Experience
When Did This Happen?: 07/18/2019
Associate Rewards Card or Phone Number: [protected]
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________________________________
Warning: All e-mail sent to this address will be received by the corporate e-mail system, and is subject to archival and review by someone other than the recipient. This e-mail may contain proprietary information and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately.
________________________________
Warning: All e-mail sent to this address will be received by the corporate e-mail system, and is subject to archival and review by someone other than the recipient. This e-mail may contain proprietary information and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately.
Email Address: [protected]@yahoo.com
Address: 25724 s hoover st
Zip/Postal Code: 60449
Loyalty Card or Phone Number used at checkout: [protected]
Last Name: Sawa
First Name: Gregory
SelectedTopic: Store Experience
When Did This Happen?: 07/26/2019
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________________________________
Warning: All e-mail sent to this address will be received by the corporate e-mail system, and is subject to archival and review by someone other than the recipient. This e-mail may contain proprietary information and is intended only for the use of the intended recipient(s). If the reader of this message is not the intended recipient(s), you are notified that you have received this message in error and that any review, dissemination, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately.
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I overheard the store director of the lake worth Albertsons yelling at the baker. He told her she wasn't good enough. He pulled her on to the sales floor to yell at her. Other customer's and workers heard him. The poor young lady looked so mortified. It is a form of bullying for a store director to treat an employee that way. Something really needs to be done.

Two days ago I was eating an Almond Coconut flavored chewy bar. I bit into something very hard, possibly a nut shell, possibly some foreign object inside the bar. I felt and heard my tooth move. I saw a dentist the next day and learned the incisor had broken near the base. It came apart during the exam. The tooth is a total loss. The dentist made a temporary repair. I will eventually need an implant to replace the tooth. This is the first time I have lost a tooth. It is not just painful. It is extremely inconvenient as we are on an extended trip and I will be unable to have a permanent solution for over two months.
I believe I should be compensated for my hard costs related to this product defect.
Please put me in contact with the appropriate person.

I was banned from the Albersons at 840 W Hobson way for simply asking the coke girl to lunch . She reacted in a VERY unprofessional manner, then complained to the store director and got me banned from the store . I don't know what she told the store director but in court she lied extensively under oath . I walked up to the coke girl I said can I take you to lunch so we can talk . She overeacted furiouslyly . Outrageous she says, if you don't leave alone I'm going to go to the store manager and get you banned . I said ok ok I'm sorry I'll never bother you again . I hadn't said a single word to her from June 8 unntil June 26 . The only thing said to her on June 7th was I asked her age and she overeacted with fury in that instance also .

Dan S. 6/22/2019 I met him at the register to request the restroom password
He had a clerk attempt to open the girls restroom
After the several (3) attempts of not opening we attained the men's restroom
After the fact went to check out and asked the clerk his name "he stated you do not need to know my name his name is Ben so his name badge but stated you do not need to know my name!
I advised clerk I used to work for Albertsons in service deli he does not need to address me in such a manner. I will make a complaint to the BBB.!

Went to store # 3417 and ordered a 8 piece chicken combo, the chicken was so over done it was hard to eat it looked as if it had been cooked twice and sat all day under the warmer and the potato wedges were no better, so so disappointed when I got home to feed my family only to find out it was practically an edible. I went to this store at a time when everything should have been cooked fresh at it was around dinner time. Will not get food from there again.
Rec#: 00341700804111906221733
Date: 6/22/19
Time: 17:32

You have a very rude technician working in Alamogordo No 88310, she has been rude for the last two months and I have had other friends tell me the same I'm elderly and if I can't get this addressed I'm switching and telling my friends to as well, she to be nice now she's rude and obnoxious and I have complained to the Alamogordo store with no results I heard another customer say they think she is on drugs and well I can see how that might be since she is got a different attitude I just know her name is Melissa

There is an area at the Albertsons in Carpinteria California where there is a lot of bird droppings it is also where the shopping carts are located outside. Needless to say this could spread disease and other things that could cause health issues especially for this that have weak immune systems.
This would also spread to the inside of the store via the carts that have been contaminated by the droppings.

The old lady that works in produce joann or something is very rude i asked her for help and she shut me down and i can hear her talking bad about her coworkers and it is unprofessional for the work place do something because i always hear he being mean and rude shes bipolar or something but i dont like the way she talks to us guests and to her coworkers as well it makes carlsbads albertsons seem nasty i will never go back

Last week we purchased chocolate chip cookies from the Albertsons in Emmett ID. Each cookie from the bakery had one and a few maybe two chocolate chips in them. We purchased them for our road trip to Sun Valley area and camping. After one cookie we were extremely disappointed in the flavor and the whole cookie to be honest. While in Ketchum Idaho we stopped at Atkinsons grocery and bought some Chocolate Chip cookies from their bakery. They were absolutely amazing. Maybe you guys could learn something from them. I would be happy to bring some to your HQ so your management staff could make an informed decision. Honestly your chocolate chip cookies are horrible and you could learn a lot from Atkinsons grocery.

Respectfully
Gary Chuba

Bought a 10lb bag of ice. Freezer was empty. Went to their CS desk and told an employee. He looked bewildered and asked a "manager" if they were out. The manager (Cedro) checks the same freezer that I just said was empty and says "yep its empty". Doesnt check in the back or call someone to check. He walks away and opens a register. I had to ask 3 times while im just standing there how I can get the ice. Finally a girl goes to the back and checks comes, without ice and confirms, yes, they have ice in the Back. So I go to the back with her to get the ice. Insane that a manager is that dismissive. Over a 10lb bag of ice.

June 5, 2019

I moved to Casper, WY 43 years ago. What is now Albertson's Osco Pharmacy is the only pharmacy my entire family and I have used in these 43 years. That's about to change, and it saddens me.

According to the Good Rx site, and their customer service, the store on CY Ave welcomes Good Rx. I've read, carefully, the terms on Good Rx [as an aside I am also sending a similar complaint to Good Rx] and it clearly states that while I cannot combine the Good Rx coupon with my Medicare D, I can use the Good Rx in lieu of the Medicare D. I tried to do that today and was told by your pharmacist (?), Jessica, that Osco has forbidden them to take Good Rx in lieu of Medicare D. I asked why that was. She said that Medicare has refused to reimburse the Osco Pharmacy at that location for ANY Medicare D Rx's IF Osco accepts the Good Rx in lieu of the Medicare D. According to Medicare, to the best of the customer service reps knowledge, that was not the case.

While I was at the pharmacy I was going to call Good Rx, as they instruct that the customer do if there is a problem, but I was told, by Jessica, that it didn't matter what the Good Rx rep said she had to follow Osco's policy and she would not accept the Good Rx coupon. I am disabled. Getting to Osco once to pick up a Rx is very difficult for me. Making a second trip would have been a serious hardship. I paid $123+ for my medication through Medicare D vs $21.70 that I could have paid with Good Rx. That $100 was desperately needed by me, but so was the medication.

I called Good Rx and they said that Osco (Albertson's) has a contract with Good Rx stating they will not combine Medicare D and the Good Rx coupon (I was not trying to do that) but they will accept the Good Rx coupon in lieu of Medicare D. Good Rx's rep, Matt, called the CY Osco and was told I would not be reimbursed.

My question is...which contract is Osco violating? Is it their contract with Medicare D or with Good Rx because Osco can't have an agreement with both and then not honor one on their whim.

The Good Rx rep offered to call and check the other pharmacies in my area that will accept my Good Rx coupons and then I can switch all of my families medications to that pharmacy in the future.

I want to be fair. I am asking both Osco and Good Rx to explain this matter to me before I do anything.

I look forward to hearing from you.

Mrs. Verne Kelley
[protected]@yahoo.com