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Alatec Heating & Cooling, LLC

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Alatec Heating & Cooling, LLC Customer Service Contacts

1012 Decatur Hwy
Fultondale, Alaska
United States - 35068

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Alatec Heating & AirRepair Scam

We received a phone call from a call center for this company offering a "special deal" for residents in the area. We agreed to accept the "special deal" where the company to provide both a winter and summer servicing of my unit. The winter service technician (let's call them Billy) found a wire that was "of insufficient size" which was causing damage to a part in the unit. The technician said if not repaired right then, it could cause major problems or damage. Being dependent upon Bill's expertise, honesty, and the reputation of the company they represented, we paid a bill of almost $300.00 to have the items repaired. When it came time for the summer service, we called the company and, again, Billy came to handle the scheduled "service". Although we had experienced no problems, Billy found a "major problem". In order to verify that his testing equipment was operating correctly, they called in a second, more experienced technician. The new technician (let's call them Bobby) said he tested the problem with two (2) separate pieces of equipment and verified the problem that Billy had found. The repair costs were extremely expensive for anyone, much less someone of limited or fixed income. Of course Billy, the first service technician, disappeared and the second technician, Bobby, became THE CLOSER. They were very sympathetic to our situation and began crunching numbers for various scenarios to "help" us out. When we held back and said we were going to get another opinion, they even resorted to flirtations and complements to us and other family members to get the contract for the necessary repairs. Finally when leaving, and even later in a phone call, a special deal was offered by the company rep. for the repairs but only if we agreed to the proposal right then. The next day we called two (2) other repair service businesses to check the system out. Both said nothing was wrong with our unit or the system. Beware!

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    • Ac
      A.Chapman Jan 28, 2015

      Complementary Help
      What makes us stand out from the competition is that we will never charge you for an estimate or second opinion regarding a heating and air conditioning repair or replacement. We do this because we are determined to gain your confidence. In addition, we pride ourselves on never charging for overtime work. We truly want you to enjoy high quality HVAC service at an affordable price.

      Above is a quote from Alatec's Website, well its all not true, they dont even look for a problem really just tell you that its the most common issue, but its also always costly. Then on top of not having the repair or replacement done, they tell you that there is gonna be a service call charge of $59 dollars not what they advertise, sounds like a big scam to me, and then get really rude with you when you show them that the website says that an estimate on repair or replacement is free. i want nothing else to do with this company, and if you do use their services BEWARE!!!

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