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Alamo Rent A Car / car rental

Je Mar 06, 2019

On February 2, 2019 I rented a car from Alamo at St Louis Airport. I noted to the gate attendant that the car had significant damage and he claimed he noted it on a damage report. During my time with the car, no damage occurred and the car was safely parked most of the time and no damage occurred. Upon returning the car a week later the attendant said there was damage, at that point I let him know that it was preexisting. He said he would do an incident report with a comment that the damage was preexisting and that I would not need to worry. I received a letter from the damage recovery unit asking for insurance details. I will submit a BBB complaint as well as insurance commission if I don't get this resolved shortly. I emailed the damage recover unit on Friday with no response.

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