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Al Bayan Purification & Potable Water
Al Bayan Purification & Potable Water Customer Service Phone, Email, Contacts

Al Bayan Purification & Potable Water
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www.albayanwater.com
www.albayanwater.com

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1.7 12 Reviews

Al Bayan Purification & Potable Water Complaints Summary

2 Resolved
10 Unresolved
Our verdict: With Al Bayan Purification & Potable Water's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Al Bayan Purification & Potable Water reviews & complaints 12

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Newest Al Bayan Purification & Potable Water reviews & complaints

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B
8:48 am EDT

Al Bayan Purification & Potable Water Security deposit refund

After contacting customer care to verify if a security deposit was deposited. I was told repeatedly to check if I have an invoice dated 2 years ago. Such a large company does not have a payroll department to review their account statements if a deposit was made. As customer care you are supposed to help the customer related to this matter and not robotically mention the company process over and over again. Definitely disappointed in their service. Will not make any purchases from Al bayan again.

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Yasmin Kazi Ali
, US
Jul 01, 2022 6:49 am EDT

Same issue. Their team just robotically repeats the same script given by the company

ComplaintsBoard
J
11:08 pm EDT

Al Bayan Purification & Potable Water Weekly delivery

Since more than 6 month it is not possible for this company to deliver once a week new 5 gallon water bottles to my house
Even after more than 20 calls and complaints and empty promises nothing has changed.
Compared to other companies like Zulal the service is extremely bad and not worth the subscription.

Desired outcome: That once a week my delivery will take place without calling and complaining and requesting

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2:15 am EDT
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Al Bayan Purification & Potable Water Water dispenser not working properly

We are experiencing terrible customer service. First, continuously during last two months was informing about leakage of water from water dispenser which caused a huge damage to the flooring in our office (I asked al bayan to invite the inspection and estimate the damage which is the responsible of al bayan to eliminate it, nobody paid attention on my complaints and requests). Two times technician came and said its our fault (which is till now not clear for me, he just didn't want to go with the replacement, because obviously this is a manufacturer mistake), he tried to fix, but it didn't work. On sunday after several calls, al bayan came and too dispenser to fix it and didnt provide any replacement. Nobody called to inform about their action. Al bayan left our office with access to drinking water till today. Despite on my follow up no actions have been taken and customer service representatives just saying that supervisor will contact me. I have never experienced such irresponsible attitude.

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Is Al Bayan Purification & Potable Water legit?

Our verdict: Complaints Board's thorough examination reveals Al Bayan Purification & Potable Water as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Al Bayan Purification & Potable Water stands out for its commitment to quality and security. Clients considering Al Bayan Purification & Potable Water should delve into its customer service record to gauge compatibility with their expectations.

Al Bayan Purification & Potable Water earns 91% level of Trustworthiness

Perfect Trust Endorsement: Al Bayan Purification & Potable Water achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Al Bayan Purification & Potable Water. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Al Bayan Purification & Potable Water has claimed the domain name for albayanwater.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Albayanwater.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Albayanwater.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Albayanwater.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Al Bayan Purification & Potable Water has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Al Bayan Purification & Potable Water, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Al Bayan Purification & Potable Water protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Al Bayan Purification & Potable Water has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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2:42 pm EDT
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Al Bayan Purification & Potable Water 5 gallon re usable water

I am very disappointed and unsatisfied by the water quality of Al Bayan water which I am using in my home from last 4 years... recently always I started facing bad smell and bad taste water. This is my third bottle in last 4 months I am getting with the same problem.
First 2 times I complained the same to Al Bayan quality Director and later to the quality controllers and I was not at all satisfied by the response and explanation given to me or they replaced my bottles.
Now as a customer I do not wish to continue with this water and feed my children unhealthy water by paying money.
I ask the higher officials to take appropriate action at the soonest.
Thanks
Asheef
Mabela, Oman
+968-[protected]

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3:11 am EDT
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Al Bayan Purification & Potable Water home delivered gallon water bottles

Please be informed that yesterday (11-Apr-20) we were delivered with 2 bottles at our flat, but was charged for 4 bottles. After we received the SMS long after, then only we could realise that 4 bottles was charged. Hence kindly credit us back 2 bottles price into our wallet. registered mobile # [protected] (Dubai)

We tried in your toll free number and nobody taking the call, may be due to lock down. Kindly resolve the matter urgently !

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6:34 am EST

Al Bayan Purification & Potable Water charged extra

Today one 5 gallon water can was delivered and my account was debited for two cans. This has happened earlier also but the delivery boy did not admit. They are doing it purposefully. Delivery boys are debiting my wallet on their own. Kindly resolve the issue. My AlBayan wallet number is [protected].
Dr Arush Arora
[protected]
Flat 109, Al Gobash building, Al warqa 1

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8:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Al Bayan Purification & Potable Water Customer service and delivery time

Ordered for 2 bottles of water on 5th of Jan and they said will be delivered ASAP but I haven't received any updates nor call from delivery person till next day . Again I called on the following day and the person who answered informed that there was no any orders have been updated under my account and he has taken the order, but till evening on the same day still there was no confirmation. So I had call again and spoke to Mrs Sabha and she said will arrange to make it delivered ASAP . But for the surprise till today 8 of Jan I have got any updates . So called again and Mrs Ayya said within 48 hours they will solve the issue then I said that I wanted to speak with a supervisor or manager but she informed their is no such available at shift .
So if we order for water basically will they deliver after 3 -4 days?

Shaneez
[protected]

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3:50 am EST
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Al Bayan Purification & Potable Water Home delivery of bottled water

Have been chasing the company for my account summary for past 6 months but haven't received any response. Tried to login to the app using my card number but it doesn't allow me to. Calls to customer care doesn't yeild any positive response. Supervisor is never available to talk. I have a right to know about my account, but seems they aren't interested in keeping customers or customers satisfied. I just want how much recharge I have done.. How many coupons used and whts remaining. They never gave receipts of recharge done..

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11:28 pm EDT
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Al Bayan Purification & Potable Water Unethical behaviour

This is to inform you that my name is Brynysinish. I am staying in al hamariya.(oman) Iam your new customer. I have one complaint four your sales person in hamariya. Before one weak we ordered to Salesman due to new coupon and bottle purchasing. He agree to come next day. Not come. Again i call him. He told again next day. Same as yesterday he not come also he is not picking my call. Yesterday i call to your company no and take Supervisor Mr.Refeeq number. He agree to me yesterday will getting. But still delivery not yet. This is not acceptable. We are living with family we have child also we are struggling this type of issues. Please do the needful. This complaint i send through mail before 1 week to sales department. But still not get any replay.

With regards
Bryny sinish
bryny.[protected]@yahoo.com

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4:02 am EDT
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Al Bayan Purification & Potable Water Bottled water

Purchased water dispenser along with bottle coupons over AED1600 spent. Inflexible service for this area. They only have one day on Friday allocated for delivery between 12:30 to 2:30 pm. Have spoken with their call center several times explained that we are not home due to Friday prayers can they change the time. They do not care, once they have taken the money you are stuck. Their prices are identical to other supplier so why should the customer remain with them with this inflexibility.

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Coleen99
, AE
Dec 16, 2019 3:02 pm EST

Don't use their service ever! they say it takes 24-48 hours for delivery, I can combine 2H and 02 by myself and drink it Or go to masafi, drink the spring water and come back in that time, absolute joke of a service.

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8:06 am EST
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Al Bayan Purification & Potable Water Charged extra

I stopped taking water from them on 14/12/2014. Before starting the service the deposited AED 50. When asked for refund they refunded AED 40. When asked why they have deducted AED 10, they said its depreciation cost for the bottle. This was not informed before. Its not that I kept their bottle.

This is not right way for a business to operate. They should have made this transparent. I am not how to get my money back and whom to approach.

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3:57 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Al Bayan Purification & Potable Water Horrible service

Horrible service by Al Bayan water..the sales person who contacted us initially for the sale told us that their service was excellent and always matches customer requirements. We were convinced with the flexible days and timings of delivery and decided to go along with Al Bayan only to realize that the sales person has misguided and lied to us about everything. I called for a refill a week later (on a friday) and I was told they dont work Fridays when they never told me they don't work on fridays, Infact I was told there is never a restriction and they are available whenever customers call..Then I was told that they only service in my area from 8-10am in the mornings when infact I was told by the sales person theyt they service in the area till 7pm so we could call them after work and they'll drop off water...To top it off, I was told very arrogantly that if I wanted i can "leave the bottle outside with coupon and they will come whenever"...seriously?! and THIS IS WHAT THEY MEAN BY GREAT CUSTOMER SERVICE?!?!?! First of all, they might want to hire some competent people and secondly they should provide customers with all the details without misleading and lying about their "great services"...Needless to say, I stopped using Al Bayan and now use Oasis (WELL PLEASED!)

Read full review of Al Bayan Purification & Potable Water and 2 comments
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albayan
, AE
Mar 26, 2019 10:13 am EDT
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water cooler dispenser not working

S
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sudha gk
, AE
Jun 27, 2014 6:08 am EDT

i totally agree. after the order you have to wait minimum 3 days to get albayan water. worst service. we keep buying different mineral waters until we get every delivery of albayan. really pissing off.

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Contact Al Bayan Purification & Potable Water customer service

Phone numbers

+971 600 535 356 +971 48 851 288 More phone numbers

Website

www.albayanwater.com

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