akronaamco.comscam or not sure / urgent for car that has not been repaired in over 30 days and paid $1409.55 and there warranty co approved june 20

M Aug 01, 2018

Our costumer mr torres took his car I believe may 30 to the aamco and he provided his warranty cars on june 20 the claim was authorized from what cars said. However mr torres was told he needed to pay additional on 6/21 he paid $500 on, 6/29 he paid $400 and on 7/25 he paid 171.56 this is to date $1409.55. Mr torres asked to get his car upon paying last payment and they are saying it is still not done over 30 days later and $1400. Cars said they have not hear from the shop since 6/20 giving the approval for 1 rocker arm and a transmission the shop said he needed the customer only had rocker noise never had a transmission issue but agreed that it was ok if the warranty co approved it. The shop still has not put in the paperwork to get paid on the claim or said any additional work needed complete. My issues is my customer is paying a car payment and shop and still over 30 days no car and a guy named dan that was crappy to cars when they called today 8/1/2018. With being this unprofessional I can not refer any further customers if this is not resolved in a timely manner it is over 30 days or my customers wants another shop to complete the car but he rather not move it at this point and the repair shop do what they said they were doing.
Customer receipt can be provided upon request
Address of repair 745 e market st
Akron, ohio [protected]

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