The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AKAI COLOR TV MODEL CT2222AFTER SALES SERVICE

I HAD PURCHASED AKAI COLOR TV ON 01.02.2002 FROM M/S KANSAL'S GARH ROAD MEERUT VIDE BILL NO 562 - SERIAL NO [protected] MODEL CT-2222. THE SAID TV STOPPPED FUNCTIONING ON 04.08.2008 & COMPLAINT WAS LODGED WITH TOLL FREE NO [protected] ON 05.08.2008.COMPLAINT NO. ALLOTED WAS 5P0090808050004 ENGINEER FROM INDIAN SERVICE NETWORK MEERUT ATTENDED THE COMPLAINT ON 7.08.08 & 08.08.2008 & HE REPLACED EHT ( FBT 107) OF TV & CHARGED FROM ME A SUM OF RS.1850/-. THE SET WAS THOUGH OPERATIONAL BUT PICTURE SETTING WAS NOT PERFECT. HE ASURED THAT IT WILL BE RECTIFIED WITHIN 2-3 DAYS.AFTER LODGING COMPLAINT AGAIN (COMPLAINT NO. 5P0090808180028 ) THE SAME WAS ATTENDED BUT PROBLEM WAS NOT FULLY RESOLVED. AFTER LODGING COMPLAINT WITH SERIAL NO 5P0090808250019 ANOTHER ENGINEER CAME AND ADVISED TO LEAVE THE TV AT SERVICE CENTRE & ACCORDINGLY TV WAS LEFT WITH SERVICE CENTRE ON 31.08.08. THE TV COULD NOT BE REPAIRED TO OUR SATISFACTION & PEOPLE AT SERVICE CENTRE TOLD US THAT PART OF TV REPLACED IS NOT AS PER SPECIFICATION FOR THIS TV. THEY ASURED THAT THEY WILL ARRANGE RIGHT PART OF TV FROM GHAZIABAD SERVICE CENTRE OF AKAI & THE SAME WILL BE REPLACED TO RESOLVE THR PROBLEM OF TV. I AM SORRY TO INFORM THAT AFTER A LAPSE OF ABOUT ONE MONTH MAKING EXPENDITURE OF RS.1850/-, MY TV HAS NOT BEEN SET RIGHT. I THEREFORE REQUEST YOU TO INTERVENE IN THE MATTER FOR RESOLUTION OF PROBLEM. V K JAIN10.09.08ADDRESS-L-1448 SHASTRI NAGARMEERUT 250004MOBILE NO [protected], [protected]@yahoo.co.in

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