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AiryDress / ZC Holding
AiryDress / ZC Holding Customer Service Phone, Email, Contacts

AiryDress / ZC Holding
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www.airydress.com
www.airydress.com

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1.2 95 Reviews

AiryDress / ZC Holding Complaints Summary

6 Resolved
89 Unresolved
Our verdict: If considering services from AiryDress / ZC Holding with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AiryDress / ZC Holding reviews & complaints 95

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K
1:30 pm EDT

AiryDress / ZC Holding Order dated 30/06/2020

Having an admin problem with Airydress! They don't put the order number

I ordered 5 items and paid by PayPal. I have not had an email to confirm the order. I want to return 3 items but cannot do this as I have no order number. None of the numbers on the PayPal acknowledgement are being accepted.

Please can someone help me to return the unwanted items please.

Kind regards

Kim Greaves
Kim.[protected]@hotmail.co.uk

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4:12 am EDT

AiryDress / ZC Holding Returns

I purchased 2 items and paid using Paypal. I did not receive a confirmation email. I have been trying to contact to arrange a return as the items were not the correct size. I have a screenshot of the Paypal confirmation of the transaction but am unable to attach it.

I would like a returns label to allow me to return the 2 items and then for my money to be refunded.

Thank you.
Norma McQuitty
[protected]@outlook.com

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12:00 pm EDT

AiryDress / ZC Holding 1224-3113-3568-5920 no order

invoice id [protected]
would i please have a refund as haven't received any thing.
Regards Sue Perkins

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5:44 am EDT

AiryDress / ZC Holding Women's tassel flat heel sandals

Hello,
On April 19th I ordered in AiryDress the shoes (catalog no [protected], my order no [protected] ). I got them on May 21st 2020. But they are not suitable to use. They are shoddy adn fall down from heels.
I tried inform the firm about that, but I can't get the email address [protected]@airydress.com - I always get error: Remote host said: 550 Sender frequency limited. There is no other information what to do farther, where send the shoes back, how to communicate with that firm and how to get refund.
Best regards,
Ilona

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6:24 am EST

AiryDress / ZC Holding sweater purchase details [protected]

I ordered this sweater from you 1 January and paid by PayPal transaction number 7HP41850MH3230311.
I did not receive a confirmation of the order from you .The details given in my Paypal account show I have been debited the amount, 42.45€ and that the item has been shipped by MANUAL tracking number LTN104288252N1 yet this cannot be found when trying to track it.
Please confirm my order ( that you have been paid for!) and also let me know when I can expect to receive it and give me a valid company and tracking number please.
Failure to do this will mean I will ask for an immediate refund from Paypal.
Karen Knapton
karen.[protected]@ wanadoo.fr

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9:15 am EDT

AiryDress / ZC Holding can not get a refund for incorrect order.

This company is Horrible! I ordered a dress on July 18th, 2018 and paid for expedited delivery. I emailed customer service several times stating I have not received my order and wanted a refund. They told me that I needed to follow up with the local post office. I finally received the package on August 13th, 2019. The dress I ordered was the wrong dress and the wrong size. Look like you sent me any old dress, because the item I order is out of stock, per the website. I contacted customer service immediately emailed the company asked them how I could return this item. They said I needed to take pictures of the item, packing slip, receipt and shipping label to prove the item was wrong and they investigate. Are you kidding me! I will do as I'm asked tonight, however I can see from other complaints that this is a similar situation. Your company is taking advantage of customers and stealing money. I would like to return my item and get a full refund and NEVER have any more dealings with this company.

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12:13 pm EDT

AiryDress / ZC Holding clothing purchased from floryday

I spent $233.78 on clothing not as advertised, some items too small and some too large though I went by the sizing they gave. I wrote them and they offered to give me $75 back on my order which they said was $110 when it was $233.78. Can anyone help? The website for how to return something is horrible and would not let me enter info for all the items, only one. I cannot lose this money. I order on line all the time from reputable dealers. My order # is [protected]

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1:42 am EST
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AiryDress / ZC Holding having problem cancelling order

I have ordered items from airydress and even although I cancelled orders the company have taken £152 from my bank account.

I explained the reasons for my cancellations but still the company proceeded to extract the money from my account after the items were cancelled.

Can you please return this money to my account before I have to contact my bank and report the transaction fraudulent.

Marie White

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9:11 am EDT
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AiryDress / ZC Holding unethical behaviour

TERRIBLE TERRIBLE TERRIBLE company to deal with! Bunch of [censored]ters, they lie and deceive their customers. Glad I'm not the only one who had such a horrible experience!

Spent hours on Airydress' website to put together shoes, a blouse and a skirt which could go together. Did payment via Paypal with Debit Card.

Received an email from Airydress on 9 September in which they confirmed that all 3 items ordered have been shipped.

Received an e-mail yesterday in which Airydress simply stated that a refund has been made. I requested why refund was made.

I was then informed that one of the items was out of stock. Do they think the word "idiot" is written on my forehead? How can they confirm on 9 September that all 3 items were shipped and then a few days after claim that one of the items which was already shipped on the 9th was not in stock? I consider this breach of contract. When I accepted the order and made payment, a contract was concluded with Airydress.

I was informed after 2 of the 3 items have passed customs that one of the items was not included, and also informed that I needed to pay customs before goods would be delivered.

I then contacted the logistics company, BUFFALO, they confirmed that they only do collection and delivery and do not know what's inside the parcel. So clearly the logistics company was not at fault here.

BUFFALO agreed that I did not have to pay the customs and that they would keep the parcel. The confirmed that they had notified Airydress of this and that they also informed them of my request to be refunded for the 2 items kept by BUFFALO.

Airydress then thought I was stupid enough to believe that I had to SIGN for the package from BUFFALO as without my signature BUFFALO would not return the parcel to Airydress. REALLY?!?

So I've now requested Buffalo to confirm whether or not this fact is true - haven't received any response as yet.

Airydress sent an e-mail in which they claimed that for myself to be refunded by them, I must first pay the customs, sign for the package, and then "if I'm not satisfied" I can return the parcel to them for a refund. ARE THEY SERIOUS?!? So in this manner they distance themselves from the entire transaction as the customer has now signed and paid for the parcel (WHICH IS INCOMPLETE!). Should the parcel now be returned for a refund, the customer must probably incur all expenses and customs to have the item sent back to Airydress. BUNCH OF [censored]TERS they are!

Airydress committed breach of contract. They are liable towards logistics as well as the customer for a full refund of all costs incurred. Airydress must pay the customs which I assume is the amount which was incurred by Buffalo. They must also refund the customer for goods returned and which the customer is entitled to return - SOUTH AFRICAN CUSTOMERS ARE PROTECTED BY LAW in terms of the CONSUMER PROTECTION ACT! Consumers must be protected against companies like Airydress. Whether or not Airydress gets the parcel back from Logistics has got nothing to do with the customer. Airydress made a misrepresentation to the consumer, everything is their fault. Both the customer and logistics are innocent.

So this is the way Airydress shifts blame! Trying to make the customer believe that somewhere along the way the customer slipped up...

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Resolved

Wasn't a very nice experience at first but Airydress has made full refund of the initial order as well as of the customs charges. I'm now a very happy Airydress customer and will be happy to purchase goods from them again in future.

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3:16 pm EDT
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AiryDress / ZC Holding product and service

I bought several clothes at March 25,2018. And all the clothes arrived at April 10th. And I found all the quality of the clothes were poor to death.So I applied for returning the clothes. And I chat with the sales reprensentive and she told me the aftersale agent would connect me in 24 hours. But no one conntanct me. And I have to filled the form for so many times. But no reply. No one gave the the return adress. So if you want to buy clothes at https://www.airydress.com. Please be careful. Think about it. I saw a lot of complaint about this store or company.

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Azania Ngangani
, US
May 15, 2018 6:16 am EDT

They are a bunch of frauds and a reap off. They dont even care to respond to any of the complains cause they've already made money from the orders by providing clothes with poor quality. They are quiet disgusting, isnt there any platform where these people could be reported?

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6:32 am EDT
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AiryDress / ZC Holding did not receive my refund

I placed an order on Airydress on 1 March 2018. After receiving a previous order from them, I decided to cancel as the products were not great. It's now 2 weeks later and they refuse to pay my money back. They don't reply to any of my emails or cancellation request. I just want my money back. Order number: [protected]. See attached all my emails and no replies.

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1:56 am EST
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AiryDress / ZC Holding service

Hi, I purchased dresses from Airydress in November 2017 and still haven't received them. After many emails (mostly ignored), I managed to get hold of someone on chat who said it was my responsibility to follow up with the courier. I have bought many things online from various companies across the world and have never had to follow up with the courier. I paid Airydress for the merchandise, therefore they need to ensure they deliver what I paid for. If they are unable to do so for whatever reason (mine was stuck in customs because of a customs charge I was not aware of) then it is unethical from their side to continue with the transaction. I am also in sales and there is absolutely no way we would ever sell a product to a client when were could not ensure we could facilitate the delivery of this product. Airydress's response is basically 'well we gave it to the courier so the rest is up to you'...'but they'll take your money. Given the other complaints I am reading I am now not even sure what to expect regarding the quality of the dresses I ordered. I have also looked for a head office for this company with no luck. Does anyone know where they are based? I have gone to social media but I would like to lodge a formal complaint against the company itself as I believe their business practices are unethical

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3:01 am EST

AiryDress / ZC Holding non-delivery and dishonest behaviour

I placed a large order on 8 October 2017. I was then told they needed details to verify that I was who I said I was and I had to email them information I have never been asked to do. Payment eventually was authorised on 12 October 2017. I then proceeded to wait. When I didn't receive anything I queried it on and was told that it was peak season and everything was taking longer but it would be shipped on 18 OCtober. I waited again and when I went onto the website I saw that it had not been shipped so I again queried it and was told that the items would be shipped on 23 October. By 26 October they had still not been shipped and I requested a detailed response. On 29 October I was told that one of the items was in popular demand and they couldn't get it but they would ship the other items if I wanted. On 30 October I confirmed that they must ship the other items and asked for it to be done express shipping. On 1 November I was told this had been done. I received nothing. I queried it again. Now I am told on 8 November that I will be refunded for the outstanding item which take 7 to 15 days for who knows what reason and the rest of my items will be shipped soon! This means that the email of 1 November was simply untrue. I am appalled at this conduct.

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2:44 am EST
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AiryDress / ZC Holding dresses

I bought 3 dresses from Airydress in October. Only one of the dresses was the right size and the correct dress. One was about 20cm shorter than the advertised price and would fit a child (in fact I gave it to a child). I was not able to return the dresses and only received a small coupon towards further purchases - which I will never use because I will never buy from this company again.

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5:08 am EDT
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AiryDress / ZC Holding so disappointing

I have seen positive reviews and not sure what to say. I have nothing good to say about this website and its service. I ordered twice and both times there was something wrong. The first time was better than the second one. I just gave them another shot they didn't deserve.
So I purchased 3 dresses for a good price and picked an expedited shipping to have them here as soon as possible. They were shipped within 24 hours and ... gone. I should mention that I ordered them 4 months ago.
I requested a refund 2 weeks ago and not sure I will succeed. Just judging by how "fast" they are.
This company is a joke, guys. Don't waste your time.

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FBeaumont
, GB
Aug 31, 2020 12:26 pm EDT

sent return back for refund i would like a refund of postsge too as this was your mistake not mine i was very dissatified that i didnt get the tops i had ordered

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Glhm
, US
Apr 26, 2020 7:49 am EDT
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Have not received a shipping number for tracking or items ordered and paid for as of March!

P
P
Paul Ross
, US
Feb 25, 2019 11:44 am EST

Order Number 0413f340c7047758 any news when they might arrive?

M
M
Michelle C H Ang
, SG
Feb 11, 2019 8:20 am EST
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Order No: [protected]
2019-01-16
contact : +65-[protected]

Bold Skater Sleeveless Knee-Length A line ([protected])
1) ordered M Size, but is too big does not fit your listed sizes.
2) Colour green is different from on line

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T
TNtaka
, ZA
Dec 11, 2018 1:35 pm EST
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I ordered 3 dresses and i was so disappointed with what i received its not even close to the dresses i saw online please dnt waste your money rather go to the store than using this online shop

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Olive Campbell
, IE
Aug 20, 2018 11:29 pm EDT
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Paid in full but no reply to mails, can anyone help

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Lbates1987
, US
Aug 21, 2018 6:55 am EDT

I just recieved my dress and its made out of a barber's cape. This business uses false advertising and steals from people. Do NOT BUY FROM THEM. You will NOT GET WHAT YOU THINK YOU ARE BUYING.

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Gwenllian
, US
May 02, 2018 12:54 pm EDT

This is a scam! If you want to return an item (their suggested sizes are never correct), they do not get back to you in a timely fashion. I have spent hours and have copied pages of e-mails back and forth. They try not to refund your money by causing such a long delay in telling how to return an item that you go beyond the return date (their fault) and get stuck with the merchandise. In the meantime, they ask if you want to keep the item and get a 70% credit. Why would I keep an item that doesn't fit? The same situation has occurred with Flory Dress, StyleWe, And Style Sing. I'll never try to do business with them again! Customer service is terrible!

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Contact AiryDress / ZC Holding customer service

Phone number

+44 207 193 1917

Website

www.airydress.com

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