AirSplat Customer Service

28904 Ave., Paine
United States - 91355

Customer Support Phone Numbers

Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

AirSplat Complaints & Reviews / poor products


We purchased two airsoft guns online. One never worked at all, and the other broke within a day of being used. When I called AirSplat to discuss this, they gave me the option of mailing the guns back for repair. AT MY OWN EXPENSE. These guns are heavy! They refused to pay for return... / Poor Customer Service/poor products


I ordered an airsoft gun from them in late February which took over 8 days to arrive. When it did arive it broke in less than 1 hour. When you try to contact them you have to do everything via e-mail and can wait days for a response. They finnally got back to me and after several e-mails I...

AirSplat / Can't believe it


This business has the worst customer support I have ever seen in a company. The company always has defects in their guns, which may not be their fault but when you do get a defect they will not fix it or send you a new one. They also package their products very poorly. Their policy is that... / Horrible Service


I have bought many things from and I am never going to buy again. I first bought a scope that did not work. I then bought extra magazines for my sniper and they sent me the wrong kind. Upon request to send me the correct ones they took three weeks to respond, and by that time... / Faulty Merchandise/ Bad Service


I ordered an M-5 Automatic airsoft gun for my son for his 11th birthday. Upon the third use, the motor that feeds the pellets into the gun failed. I asked for a return. They insisted that I attempt to fix the gun myself (?). This didn't work. I requested an RMA again. I was told it...

AirSplat / Con artists


I ordered a gun for my son for Christmas. I wish that I would have researched the bad reviews about Airsplat before I had ordered! I paid for 2-3 day shipping and never received the gun. I found out later that they had shipped it to the wrong address. You can never reach them on their... / Avoid like the plague


This outfit is poor to deal with. Requested new gun as mine broke after a few hundred rounds. Sent back the gun for a replacement. They checked my defective gun, lubed it and sent it back completely free of charge! (if you don't consider the $20 it cost me to send it back) plus almost...

AirSplat / Terrible customer service


Terrible customer service. If you have any problems relating to faulty merchandise they try to wear you down with the run-around until you give up. I received a malfunctioning gun, right out of the box 3 months ago and it still has not been resolved. They spend days getting back to you... / Dishonest business and customer service


Airsplat consistently misleads and doesn't come through. I ordered an air gun on July 6th. Internet said it was 'in stock'. July 7th, they immediately notified of backorder status - 5-10 business days to ship. After 30 days I emailed asking for update. Rec'd standard...