Airnex Communications reviews and complaints 8
Keywords
bill fraud late fee payment company amount error invoices service address company name fishy joined lied pay phonebook suspicious 1 bill 10 customer service 2 long distance access and usageNewest Airnex Communications reviews and complaints
long distance service
I would like to report this company for fraud. I've been on auto-pay with them where they would deduct the amount due from my bank account. Before they unexpectedly closed their business in last 2-3 months, they've stolen $1, 500 from my bank account. Because their # is now disconnected and their website is down, there is no way to get in contact with them. How do I go about reporting them for fraud in the State of California?
get charged for late fee, but actually paid on time
My Airnex A/C is 114874. I have received July statement showing late paid and get charges for $23.64 but actually I paid on 6/27 by using online website to make payment.
This month, I have tried many times to pay online but can't access the web page. I would like to cancel the service and please advise how to apply for the cancellation. I didn't make any long distance calls but every month the fee is $4.14 but this time Airnex just added late fee on my bill.
telephone bill
There is misinformation on the rates of in-state phone calls. The customer service is horrendous! I have to leave a voice message and then wait until I receive a call back on my phone line! I was put on HOLD three times and am being charged for the hold time. Customer service disregarded everything I mentioned. How is this company still in business?
This lack of interest from the telephone company shouldn't be tolerated and the above scenario isn't the first time this happened either. WHY should I pay a company that is clearly taking advantage of its customers and isn't operating on a professional level (i.e. waiting for a call back and not knowing when I'll be able to get in touch)?
Something needs to be done because I'm being ripped off.
Is Airnex Communications legit?
Airnex Communications earns 96% level of Trustworthiness
Perfect Trust Endorsement: Airnex Communications achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Airnex Communications. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for airnex.com can be seen as a positive aspect for Airnex Communications as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Airnex Communications's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Airnex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Airnex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Airnex Communications's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- Airnex.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The airnex.com may offer a niche product or service that is only of interest to a smaller audience.
- Airnex Communications protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
long distance services
I want to cancel services with you ASAP, but cant reach yo for 7 days already ! The phone number, that you provide online or on my bill is not legitimate! Please call me ASAP at [protected]. My account number is 247643! My name is Yelena Kopisarova. I got a bill from Airnex Communications and trying to solve the issue, but can't rezch anybody, their phones are on position voicemail!
long distance telephone service
1) On or about Monday 7 May, 2018, Airnex sent me a bill via US Mail, due and payable on 12 May, 2018.
2) This bill contained a charge of $17.99 for "Long Distance Access and Usage."
3) According to the bill I received, the charges were for a call made from Washington, DC to a town in Maryland about 30 miles away from DC. The bill claimed he call was for a duration of 22 minutes.
4) This is erroneous. In fact, while I did attempt to make this call, the connection was bad(noisy, static on line, inaudible/ unintelligble audio), I was unable to make a connection.
5) Imagine my surprise when I received the bill.
6) I have made literally dozens of calls to Airnex's Toll Free number since monday night, it is now Thursday afternoon. No humans answer the phone, and voice messages can only be left during their, i.e.: west coast time) 'regular business hours.'
7) Monday may 7th, in the evening, long after the close of business, an Airnex representative left me a voice message, which was barely audible, the connection/voice quality was deficient.
8) Subsequent to that I have made repeated calls, left repeated messages, sent a detailed email disputing the erroneous charge. Still no response from Airnex.
9) I called Airnex's non-toll free numbers, several times, and heard a rapid busy signal indicating a line that is out of order or otherwise disconnected.
10) I called Airnex again, on their toll free number, and left a voice message again expressing my dismay at their utter lack of customer service, and inquired as to whether they were still in business. I also indicated that I would take this matter up with the California attorney General's office if they failed to resolve it by the close of business tomorrow.
fraud
I am done with this. So just recently, Airnex called my mothers cell phone number requesting us to pay around 60 dollars. Right now our whole family is using Verizon so we asked them what company they were. I asked them TEN times until they finally told me what company they were. They said we called New York and we were charged for that.
Okay so around half a year ago, my mother was in Boston and a lady talked to her telling her about this really cheap phone plan. My mother asked what company they are from and they said verizon. They gave her a phone number to call to confirm whether they are goign to join or not. The thing is that my mother never called them. Next thing you know, SPAMS of mail arrive at our house telling us to pay.
1. they lied to us saying they were verizon
2. we never even joined their company and they expect us to pay
3. we never called new york because there IS NO ONE to call in new york.
4. 60 dollars for one phone call in new york? doesnt that sound a bit fishy?
5. wouldnt tell us their company name until the tenth try i asked (suspcious)
6. how did they even find our address? my mother said that they looked us up in the phonebook and found it. What i find REALLY weird is how they didn't call our home phone. Other official companies like verizon, tmobile etc, they call our home phone first and then our cell phone. Airnex has NEVER ever called our home phone only my mothers cell phone which is what my mom gave them.
so what i am basically asking is: how to get them off my back, and how to get this fraud company to stop asking us to pay for something we did not do at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud bill
After more than a year of using the service, I checked one of my invoices and I noticed that the bill is fraud and the total is increased by about $15. I checked the invoice of the previous months that was available online and I saw the same fraud there. I contacted them, initially they said that this is one time error and they will deduct the amount from my last bill. After I said that at least my last three invoices are fraud they accepted to look into my account. I agreed to make a partial payment of $140 on my $280 account to show my will to cooperate with them. Then they send me an email and said that there is a total of $53 error in my account because of the error in their system. However, they did not correct in on my online account and charged me every month with additional late fee and for calls that I have never made and my total account. I called them and asked for a clear invoice and an apology letter. Rather than sending me a corrected invoice they called me several time asking me to pay the whole account. After many calls and after I explained that I do not have a correct invoice, they said that they only deduct the $53 and I should pay the rest including all charged late fees and if I do not pay it in 10 days they send my account to collection.
With this horrible costumer service, in their letters they commend themselves for their excellent costumer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the best company that you need to have for INTERNATIONAL DIALING! They have the best CUSTOMER SERVICE TEAM. So WARM and so EFFICIENT! Have a go with AIRNEX GUYS!...
Today I was going to make a call to Airnex to have them adjust my bill. Everything mentioned by Ava R happened to me as well and I also notice they charged and changed the federal tax rate to what ever they feel like in 2013! I need to get rid of Airnex asap!
1. 1 minute phone calls are the calls that actually have not been connected but you get charged for it. If you call the customer care line they apologize and will say that not only they will take the charges off but they keep on charging you.
2. Airnex charges more per minute than the agreed amount. When you have only used 1 minute, it shows you the agreed price, but if you actually divide the total price per each conversation by the duration you see that you have been charged couple of cents per minute more.
3.The billing cycles over lap so calls appears on 2 consecutive billing cycles. (the bill from last cycle closed on June 18, 2010, and the bill from this cycle started from June 15. 2010)
4. And finally, to top it all, after they have over charged, and double charged you, the final price that is presented to you for all your calls for the cycle is ALWAYS more than the summation of the charges of each call.
Airnex is either truly [censor]ed and cant even use simple spreadsheets or just morally corrupt and bluntly stealing from their costumers.
fraud bill
I stopped using Airnex communications since 2008, after having received several bills, that included Germany-which I've had never used.I've written them a letter, that I'm not going to use their services-never!
Unexpectedly in October 2009 they sent me a bill as of $24.66 for calling Georgia, that I have no idea about.
I've called them, spoke to assistant Julia, said that I' ve never called Georgia-she promised to do something.
After that I guessed to call my AT&T and asked them to block my phone from Airnex-and they did it.
Next month -in November 2009 Airnex send me another bill for $24.66. I called them again and said again that I've never called Georgia. -It is not for your calls, -they said-, it is for stopping our services (!)
-So last time this $22.66. was for Georgia calls, and now it’s for your services stopped-what ‘s going on?! -The connection braked.
In December 2009 I received the next bill as of $26.66, including my late fee$2.00
Please, help me to stop this nonsense.
I can send you letters from Airnex communications, just send me the address
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the best company that you need to have for INTERNATIONAL DIALING! They have the best CUSTOMER SERVICE TEAM. So WARM and so EFFICIENT! Have a go with AIRNEX GUYS!
Несколько месяцев назад они каким-то образом раздобыли мой домашний телефон и навязали мне свой сервис. Сказали, что, если я не буду пользоваться их сервисом, то ничего от них не услышу. Прошло несколько месяцев, я уже и забыла о них, не пользовалась, так как пользуюсь телефонной карточкой. Вдруг получаю счет на 0, 06 центов. Причем номер телефона, который они указали, якобы в России, мне не известен. Я точно знаю, что не звонила, да и не могла звонить в этот день с домашнего телефна, т.к. в течение недели жила у сына в другом городе. Я звонила им 2 раза, хотела выяснить, но они просят оставить сообщение, обещают перезвонить и не звонят. Я хочу отделаться от них. Подскажите, пожалуйста, как это сделать?
Я живу в Америке 21 год и еще ниразу не приходилось встречаться с такой компанией.Сегодня мне нужно было отключить эту компанию в связи с моим переездом, так их сотрудник по имени Ольга устроила мне целый допрос, нагрубила и начала читать мне натации, что я в таком возрасте ВРУ ей и прочие грубости. Спрашивается какое ее дело по какой причине я отключаюсь от их компании? Я конкретно сказала отключить в связи с отьездом. Уважаемые руководители, научите ваших сотрудников вежливо разговаривать с клиентами, это вам не Россия где могли себе позволить подобное, хотя сейчас и там изменилось т.к каждый старается удержать своих клиентов. А чтоже вы ими разбрасываетесь и не дорожите своей репутацией.
I have been noticing the same problem with charging extra.. Today when I started checking the the 6 months statement, I found out that they have charged some of the calls that I have paid a month before again in the next month statement.. I have calculated all the mistakes and extra charges and they have charged us about $100 extra for 6 months and if I count the taxes on this it'll be even more..
I am also sending complain to FCC so they will be stopped..
What I have learned is that the months that we have talk more with the phone, that's when they charge more extra and add calls from previous month to the bill..
Whoever has Zirnex/perspolis, they should check and calculate their bills.. it'll take time but at least we can stop these monsters.. They simply do it because many people don't bother to check their statements and airnex gets away with it.. That's wrong what they are doing!
Horrible company!
I was put on hold for 30minutes and only to hear you been a victim of fraud. Go figure! Got billed for phone calls i did not even make to Jacksonville! Even though $6.20 isn't a big deal, but think how much a day people are getting scammed. And to ice the cake i didn't even switch to this whack phone company!
DO NOT SWITCH TO THIS PHONE COMPANY OR EVEN CONSIDER! AND IF YOU GET BILLED BE SURE YOUR QUICKLY TO CANCEL IT!
Company is horrible, especially the customer service representatives, especially- Nikolay. he can not work with people at all.
Company is horrible, especially the customer service representatives.
Вся компания построена на лжи. Николай-ХАМ. Позволяет себе очень много, вплоть до грубой, пошлой, грязной матерщины. Бог им судья, но на этом бизнес и жизнь не построиш.
Хуже компании не бывает!
I am writing here to tell the Airnex customers to wake up to this company's deceptive practice of billing.
This month $7.90 was added to my bill for no good reason. Airnex called it "Other Taxes & Surcharges". This amount was on top of all other Taxes, both federal and state and local charges. The $7.90 amounts to 11.50 % of my bill, a large percentage.
When I called and complained I was put on hold and after a while was told by the assistant that this is company discretionary charges which they are going to wave for me.The same scenario had happened a while ago, which makes me think that Airnex from time to time charges customers under bogus categories hoping that the customer doesn't check the bill and pays it in full. If the customer catches the charge and complains the company apologizes and corrects the invoice. In either case if the customer pays he is cheated for no damn good reason, and if he catches the charge he gets an apology at no loss to Airnex. Now imagine if Airnex charged 100, 000 customers even $5 extra and called it a mistake in billing and if unaware customers pay it up, they pocket $500, 000 that did not belong to them. I call this "daylight rubbery". In another phone call to a representative of Airnex I explained the situation and expressed my dismay. He not only agreed with me but also asked me to check my bill more carefully for inaccuracy in calculation adding that these tactics are being used by most telephone companies now a days. I couldn't believe my ears!
As it is we are fed up with high taxes on our phone bills. We don't need crooked companies to rub us in broad day light. Shame on Airnex management. You will land up losing your customers and you deserve it.
Nancy L
Illinois
Contact Airnex Communications customer service
Phone number
+1 (800) 708-4884Recent comments about Airnex Communications company
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