Airlink Airlines review: Airways 1

Good Day,
I booked a flight for one of the Company staff on behalf of my company I work for on the 1st of October via Airlink Airlines and mistakenly entered the wrong name of the person. The online booking does not allow for name changes, so I called the airline and they also told me that I will have to cancel the flight and re-book, also adding that I will have to pay a percentage for cancelling which is the same as cancelling your flight and re-booking for another date and mentioned that it could take up to 4 weeks. besides that fact I immediately called the airline which they could have changed on my behalf. it was my first time booking via this Airline and I am rather disappointed as it puts me in an awkward situation with my boss as they had to pay to re-book another flight for the staff. I have sent out various emails, and the response is that it could take up to 4 months. you cannot speak to an agent regarding the cancellation as the say that all cancellations are done via email.
the airline name is Airlink, the flight number is KWDH2V For Michelle Bergh on the 1st of October.
Thank you, Jessica Boodhram, I work for Keynote Health.