AirHelp
reviews and complaints

I received an email from Orbitz and it suggested I file for compensation for a flight that was delayed. It suggested I use "Orbitz and our partners at AirHelp." It was not until I filed the request for compensation that it was revealed how much of a percentage they charge. That is highly manipulative and unethical of both Orbitz and AirHelp. I want you to cancel my request immediately.

I have used Orbitz for many years and if this is not resolved ASAP, I will never use Orbitz again.

Sincerely, Jeff Share ([protected]@ucla.edu), [protected]

My flights were delayed so I sought Airhelp's help hoping to get compensation and save my own time. Turns out being a UK resident, the airline doesn't allow a third party to handle such claim. Airhelp first did not reply to me within the 14 days after I submitted the form so they got away with the GDPR's 14 days of withdrawal condition, then asked me to submit the claim on the airline's website referring back to them. If I have to write the airline myself, I wonder what is their role in this. There were no official documents as they claimed on the website and their ad said no fee if they didn't help resolve. Yet they keep sending emails

to harrass me now.

This is a dishonest company that tries to scam the worried travellers, providing faulty advertisements and no actual help. Please be aware.

Airhelp has taken legal action on my behalf without my permission and despite acknowledging this they don't seem to care at all... I will be taking them to court in the near future! Absolute thieves! My flight was delayed but when I made a claim for compensation I was told the claim had already been processed and that the law company (airhelp) had already received a payment!

I made 2 bookings with KIWI.COM and bought airhelp plus as additional service. My emails to airhelp have returned no results. They are even acknowledging that i bought that particular service.

Following is detail of 2 bookings supposed to have airhelp plus protection

I made 2 bookings with Kiwi.com and could not travel either because part of each booking got cancelled (Both Cancelled Flights are WIZZ AIR FLIGHTS). Below are the details

Booking Number # [protected]

Rome to New Delhi (July 22 to July 24)

What I paid to KIWI.COM for the booking which they cancelled : INR 27685 (Approx EURO 346)

What i paid for another flight because of KIWI cancellation : INR24,269 + INR 12,077 (TOTAL Approx EURO 450)

Booking Number # [protected]

Durgapur to Rome (August 27 to August 30)

What I paid to KIWI.COM for the booking which they cancelled : EURO 258.11

What i paid for another flight because of KIWI cancellation : INR 58054 (EURO Approx. 725)

Via eDreams on August 29 I have bought a ticket, there I have also bought an additional bag (40 kg), so in total I bought the plane ticket with a bag 20 kg and an additional one 40kg. And for this ticket I have paid 285 EUR. However, when I went to the airport to check in, it seemed that the company eDreams, did not make the purchase of the second bag (for which I had already paid), therefore I was obliged to pay extra 15 EUR per each kg. Since my second bag was of 40kg I was obliged to pay additional 600EUR. I had only 300EUR with myself, so I had to put out 20kg from my bag and for the remaining 20kg I pad 300EUR. And 20kg that I put out of my bag I was obliged to thru and I lost them.

I would like to ask for refund in amount of 600kg because I paid 300kg for 20kg and I lost another 20kg from bag.
Please find attached the booking confirmation from eDreams, the pegasus ticket that they showed us in the airport (eDreams purchased my tickets from pegasus but without second bag), and the invoice that I paid 300EUR at the airport for half of my second bag.

Dear Sir/Madam

I am complaining about the above case you are currently processing. You keep send email sating that the info is complete but I have already provided the information in the format you have requested. It is very upsetting and time consuming. I want this resolved so I can seek alternative option to leave the Gambia
I am getting very frustrated and tired of sending you the confirmation document from Dial with the information you requested. I am currently stuck in Gambia and unable to return home because TAPs Airline cancelled my flight on 11 November 2020.
This is again the fourth time you have sent an email sating documentation is incomplete when I have clearly uploaded the information on your system. The information you are requesting is attached and includes all the missing information. The confirmation was issued to us by Dial a Flight & it clearly states our names as passengers, the booking reference 3TT9Q3B, there is no ticket no but airline reference no for checking in QS5IF5 (J Delsol) & QS3MBU (D Daniel)
Return airline reference for checking in is the same as above stated

The itinerary is included on the attached with the flight details clearly stated. Please look at the attached confirmation. Its no point me uploading it as I have already uploaded on your system time and time again.

What is the problem because I can clearly see the information? There is clearly something wrong so instead of re-sending emails requesting the same information and me uploading and sending you the documentation. Please call me +[protected] to resolve. I cant keep uploading and you automatically sending the same emails. Its been going on for over a week since i put in the claim.

Jacqueline Delsol

My CLAIM ID #2508873 is 7 months on hold, my wife who traveled with me decided to used] another company (not Airhelp) to solve this situation and she already got paid.
If you intend to keep my claim on hold, just inform me so I can look for another company that will get the job done.
Part 2
Well, now I just received an e-mail saying that I need more than 350 words, so I wrote part 2.

AirHelp didn't advertise their fee until after the claim submission.
AirHelp ignored the fact I declared having contacted the airline and still went ahead with my claim - instead of voiding my application.
AirHelp takes days to respond to questions and concerns, and ignores half of it.
AirHelp doesn't allow to withdraw your claim even if detailed reason is provided and they failed to fulfill their side of the agreement.

C#2147909 - claim for compensation for missed connection originally confirmed for the wrong airline.

My request for compensation is sequel to ill treatment received from Air France Officials at Charles De Gualle International Airport and other passengers Re: Request for compensation for inhuman and unhealthy treatment Air France flight AF0344 from Paris enroute Montreal to Toronto on 25th September, 2019 during which our flight was delayed and subsequently canceled.

(1) The Air France official called the police to embarras passengers due to their failure to provide hotel accommodation caused by flight delay and subsequent cancellation.

(2)  They also resorted to sectional and preferential treatments of all passengers and ended up abusing passengers' rights. 

(3) It is unbelievable for Air France that claims to be the best in aviation business could subject passenger(s) and travellers to such an inhuman and unhealthy treatment.

(4) I boarded the flight on 24th September with other passengers from Lagos to terminate in Toronto on 25th September 2019.

(5) We got Paris to continue with the journey only to  be informed at the boarding gate  that they were having technical issue(s) and as such the flight was to be delayed for another hour.  

(6) We all waited for the expiration of the time given. Again, there was further announcement that, they are still awaiting for further directives on the flight schedule, only to be told that the flight was finally cancelled at about17:30hours.

(7) The cancelation resulted in me to miss my appointments in Toronto on the 25th of September 2019.

(8) Thereafter,   we were instructed to report at a location to be booked for hotel accommodation. We all lined up for this process but to my disappointment we were told that only those that in possession of SENGHE visa should move to a particular location while those of us without SENGHE visa should go to Air France desk to be attended to.

(9) We all queued to be attended to on  first come, first served basis, but to our consternation, the Air France officials on the desk were  busy bringing flights papers and or documents behind the door to the official on the desk for immediate provision of hotel accommodation to certain passengers on the same line without informing anyone the reason for this preferential treatment.  

(10) The act was very unethical and unprofessional. 

(11) Please note that the airline staff actions or attitudes jeopardized our chances of being able to be booked into an hotel until they have exhausted or fully occupied. 

(12) we were made to sleep in the lounge while others are cooling off in a five-star hotel accommodation. 

(13) This is totally unacceptable.

(14) More worrisome and embarrassing  is the decision of one of the  official ( a Lady) who on assumption  that I and one other male passenger were traveling to the same destination had the gut to wanting to book me into a  single room with strange person whom I have no idea  about.

(15) My refusal to batch me with a stranger in a single accommodation anger her and internationally gave another person.

(16) Of course, those of us that were not provided for, started complaining but the airline officials turned deaf ear to our complaint and being overwhelmed by our complaint, one of them felt the best action to take is to call the police on passengers who were exhausted after a long flight. 

(17) The police succeeded in forcing passengers away from the Air France desk.

(18) Note, this Act of intimidation and harassment shouldn't happen to passengers who were demanding for reasonable accommodation and genuine demand.

(19) Please note that your passengers paid for the services and they are expected to be treated like human beings and not like animals.

(20)   The act has dehumanizing effects for those of us that were treated in this manner.

(21) The airline staff abandoned us and we were left to our faith, hence we ended up sleeping inside the lounge like REFUGEES. 

(22) Even at the lounge, we were not allowed to take our bath.

*** As a woman this looks awful for not able to tidy up and refresh.*

*** Please find the  attached flight tickets and boarding passes and some pictures for your perusal and necessary action. 

In view of the above, I am demanding from the Airline a reward/compensation for failing to meet the basic standard expected of flying passengers worldwide and falling short in satisfying and meeting these expectations during my flight on Air France.

Sincerely,

Omolara  Odetunmibi (Mrs)

The Air France staff called the police to intimidate and harass passengers due to their failure to provide hotel accommodation caused by flight delay and subsequent cancellation. The Air France officials resorted to sectional and preferential treatments of all passengers and ended up abusing passengers' rights. The ugly incident resulted in the airline failure to lift my luggage in the rescheduled flight to Toronto on 26th September 2019.

It beats me hollow for Air France that claims to be the best in aviation business could subject passenger(s) and travellers to such an inhuman and unhealthy treatment.

I successfully bought Air France flight ticket to be lifted from Lagos en-route Paris, Montreal and to my final destination in Toronto. The flight took off on 24th September in Lagos to terminate in Toronto on 25th September 2019.

We were all lifted from Lagos to Paris to continue with the journey only to  be informed at the boarding gate  that they were having technical issue(s) and as such the flight was to be delayed for another hour.  We all waited for the expiration of the time given. Again, there was further announcement that, they are still awaiting further directives on the flight schedule, only to be told that the flight was finally canceled around 17:30hours.

(1) Please Note - the cancelation caused me to miss my schedule appointments in Toronto on the 25th of September 2019.

All passengers were instructed to report at a location to be booked for hotel accommodation. We all lined up for this process but to my amazement we were told that only those that in possession of SENGHE visa should move to a particular location while those of us without SENGHE visa should go to Air France desk to be attended to. We all queued to be attended to on  first come, first served basis, but to our consternation, the Air France officials on the desk were  busy bringing flights papers and or documents behind the door to the official on the desk for immediate provision of hotel accommodation to certain passengers on the same line without informing anyone the reason for this preferential treatment.  The act was very unethical and unprofessional.  

   (2) Please note that the airline staff actions or attitudes jeopardized our chances of being able to be booked into an hotel until they have exhausted or fully occupied, we were made to sleep in the lounge while others are cooling off in a five-star hotel accommodation. This is totally unacceptable.

Of course, those of us that were not provided for started complaining but the airline officials turned deaf ear to our complaint and being overwhelmed by our complaint, one of them felt the best action to take is to call the police on passengers who were exhausted after a long flight. The police succeeded in forcing passengers away from the Air France desk.

(3) Note this is an Act of intimidation and harassment shouldn't happen to passengers who were demanding for reasonable accommodation and genuine demand.

(4) Please note that your passengers paid for the services and they expected to be treated like human beings and not like animals.  The act has dehumanizing effects for those of us that were treated in this manner.

(5) The airline staff abandoned us and we were left to our faith, hence we ended up sleeping inside the lounge like REFUGEES - The attached pictures speak volume of the above submission. Even at the lounge, we were not allowed to take our bath.

(6) To add insult upon injuries, I discovered that my luggage was left behind and couldn't have access to all that l required on my arrival on the 26th of September 2019. I had to start looking for alternatives clothing and supplies which caused me extra expenses I did not plan for.

 In view of the above, I am demanding from the Airline a reward/compensation for failing to meet the basic standard expected of flying passengers worldwide and falling short in satisfying and meeting these expectations during my flight on Air France. Also, for the inhuman treatment meted to me and my co-passengers.   

 

Sincerely,

 

Akinyele Adegboyega Isaac
Email - [protected]@yahoo.co.uk

It probably used to be great before because Airhelp has so many good reviews. But I don't understand why. They started to work on my case 3 weeks after I wrote them about my problem.
I thought that maybe they didn't receive my emails, but no, everything was ok. They are very slow. I am very impatient. I get one reply once a week containing nothing that could help me with my issue.
Maybe I am just unlucky. I would like to be treated like the others ;(