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4.3 1376 Reviews

Airbnb Complaints Summary

6 Resolved
219 Unresolved
Our verdict: If considering services from Airbnb with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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J
1:35 pm EDT

Airbnb Air bnb next door

https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.airbnb.com%2Frooms%2F621941895049443013%3Fcheck_in%3D2022-12-08%26check_out%3D2022-12-17%26guests%3D1%26adults%3D1%26s%3D67%26unique_share_id%3Dd36969cf-c759-4f48-ab8a-42aacfd78421&data=05%7C01%7C%7C59cd85d46e074491342108daae080bf5%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638013646846112450%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=39slGCU0A86GYR3HIfq8OJEhEsTsn2VQVpkzXyVndnI%3D&reserved=0

This is the link to the air bnb that I am complaining about,

This air bnb is a duplex with a parking lot behind it. The people who stay at the air bnb never use the parking lot and park infront of my house and neighbors houses constantly. This is an older neighborhood and the home have limited parking as it is. The fact that the parking lot behind the airbnb is never used is very frustrating and causes immense problems for the people living here.

Desired outcome: I would like the owner to make sure that the people staying there are using the proper parkin spots in the parking lot that goes with the building.

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8:07 am EDT
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Airbnb Complaint

Airbnb 'Aircover' guarantees mean nothing for guests. Now that I've found out how it works, consumer should be concerned. Today, the company pays no attention to the 'Get what you booked' promises. Today, the complaint process feeds you into no more than trying to get the best refund you can from the host... then you have to leave and they're done. I checked into a one-bedroom apartment in Boca Chica on September 15. I had paid about $560 for a stay of 28 days. The next day I noticed that the power failed several times. Then my refrigerator failed and defrosted all of my food, and I had no refrigerator for 5 days. All of my food was spoiled. The host promised to pay to replace it, but she never did. After Airbnb was notified, they suggested that I request a refund from the host. She offered to refund me $150 for my troubles, but I would have to move out. My losses were ignored. When I pointed out to the host how ridiculous this was, she agreed to refund $300. Airbnb remained aloof from the discussion. With this refund, I was only able to find a small hotel room that I paid $387 for another 28-day stay here in Juan Dolio. Within 4 hours of checking in, I contacted Airbnb to report that not only did I not have the promised Wifi or internet service, but other promised amenities, washer, dryer, porch, backyard and free breakfast don't exist,. Worse, the place these days is a major construction site, and dangerous. I submitted photos which I will add here.

Again, Airbnb ignored all of these issues, the solution being again, just ask the host for a refund and move out. It had taken Airbnb 4 days to respond to my complaint, so, of course, according to this arrangement, the cost for these days would be deducted from whatever refund I received. I am now waiting for a refund of about $287. Of the places Airbnb recommend I move to, the cheapest is about $725/mo. Because this place is too dangerous to remain in, I have now booked another nearby for 3 nights, all I can afford now while waiting "10-15 days" according to the receive the refund, while I am required now to check out in 2 days. This all transpired since I was comfortably situated in an apartment I rented in good faith. This kind of heartless disregard for the lives of others should be against the law.

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R
10:27 am EDT

Airbnb Airbnb

Airbnb 'Aircover' guarantees mean nothing for guests. Now that I've found out how it works, consumer should be concerned. Today, the company pays no attention to the 'Get what you booked' promises. Today, the complaint process feeds you into no more than trying to get the best refund you can from the host...then you have to leave and they're done.

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L
6:07 pm EDT

Airbnb Payouts

Linda Sutton

Mailing Address 10905 Henlopen Court

Silver Spring, MD 20902

Airbnb Account 18 Saint Charles Place

Brooklyn, New York 11216

September 17, 2022

Brian Chesky CEO

Airbnb

888 Brannan Street

San Francisco, CA 94103

Dear Mr. Chesky:

I have been a host for 12 years almost since the beginning of Airbnb. I am so disappointed by the recent activity on my payout account. I was expecting a payout released on September 2nd and as of today September 17th, I have not received it. I have been advised that it was a technical complication. I talked with several people representing Airbnb and have been on and off the message thread trying to resolve the issue to no avail.

No one for a number of days were able to sufficiently explain why I am not getting paid. Finally, it was escalated up to an Ambassador Joana and I communicated with her for 2 days and then she was off on the 3rd day. Today she indicated that the engineers were working on it. She sent me a message that her shift ends at 4pm and she would communicate again tomorrow because she has not received updates from the technical engineer. Yesterday I was told by Airbnb that my new bank account had been verified. I noticed a dollar was taken so I thought that was good news. Later this morning Joana told me to change my account and make PayPal my default account. I did that and I also informed her that I called PayPal and they charge 3%. This is not acceptable but Joana insisted that if I didn’t change it she could not help me. So, I defaulted to PayPal. Money has gone straight into my bank account for 12 years with no problem.

I am now begging for assistance because my bills are late with fees including my mortgage payment. I am requesting emergency assistance with monies deposited into my account by Monday. I had to borrow money to pay my cleaning person because Thursday my previous guest left and Friday a new guest arrived.

I like what Airbnb is about and have been with you for 12 years I also recently (over 30 days ago recommend a new host and have not been compensated for that), I stuck with Airbnb during Covid 19 and I secured a loan from Host Capital (recommended by Airbnb). I am at the end of the loan but they still took 30% from the recent payment that I was supposed to receive on September 2nd. They are only due $278 but they took $766. I was told by Host Capital that I should call Airbnb. Two staff members at Airbnb stated that they did not know about any loan program. Host Capital said the agreement was 30% and I agreed to that for the duration of the load not to continue after all was paid. I called them back and escalated to their legal department and they need proof from Airbnb. I was told by Joana that there was nothing she could do because she only deals with technical issues. Jamie Arnold at Host Capital insists she would research it but needs information from Airbnb. I gave her what I could provide but that is not enough. I am at wits end and in dire need of assistance. I am a senior and I am unemployed and counted on my earned monies to pay bills.

I await your assistance and I can be reached at [protected]. Your immediate attention would be greatly appreciated. I would also like a letter to my creditors explaining that my late payments are due to a technical error and not my fault.

Thank you in advance.

Sincerely,

Linda Sutton

Desired outcome: my payments that are past due to me

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Update by Linda Sutton
Sep 26, 2022 6:10 pm EDT

I need help to get paid for hosting. I am missing the last payment from a guest has checked out. I am now hosting another person. I am working for Airbnb but I am not getting paid for the service that I provide. How can I get paid. I am a senior and this is my job and now all of my bills are late.

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C
1:46 pm EDT

Airbnb Airbnb vacation at parker plaza condo, hallandale florida 33009

Horrible Management working hand in hand with out of state controlled

Unethical Board of Directors

Extremely Poor Vacation destination site

Unsafe environment

Filthy carpets

Unclean Pools

Dirty Jacuzzi

Below standard security

1 Star Motel environment

Drugs, and alcohol use

Unsafe Condos used as Airbnb vacation sites

Not a safe Family destination

Desired outcome: Airbnb should cancel all rights to Parker Plaza Condo Hallandale Florida 30019 Board of Directors and Castle Group Management Immediately for Property to be used under the good name of Airbnb

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T
4:31 pm EDT

Airbnb Noise complaint

The Air BnB at 2005 Bush drive has been extremely loud the past two days (July 9 &10). On the 9th the music and loud voices started around 5pm and ended before 10pm. On the 10th the music and loud voices started around 11pm and went till at least 3am.

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L
1:35 pm EDT

Airbnb Report of fraud. I am the owner of 27 Lilac Loop in Camdenton MO, USA, the host does NOT have my permission to list the property on Air Bnb

Report of fraud. I am the owner of 27 Lilac Loop in Camdenton MO, USA, the host does NOT have my permission to list the property on Air Bnb. Please have legal department call me. [protected] Lee Todd. Or I can put your legal department in touch with my attorney

Desired outcome: Transfer of any AirBnb bookings to my account

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2:40 pm EDT
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Airbnb Inaccurate description and unsafe environment

Rented house in Jacksonville, FL for 3 nights that was advertised as having a shared hot tub, washer, dryer, mini fridge, and rice maker. Once we got there, a wasp nest was right outside of the front door, no hot tub or even a spot where one once was, no working washer or dryer, no mini fridge, no rice maker- bed sizes were different than listing showed. Total construction was going on in laundry room - no washer or dryer. Electrical outlets had shorts, lights flickered, power surges, and a/c not about to keep house cool. Attempted to contact host without success. I was unable to afford another place for 5 of us, so we stuck it out. Airbnb support originally advised that an investigation would be conducted, then told me 2 days later that the host was unresponsive and I filed issue one day too late and I can not be telling the truth since I didn't raise a bigger stink before I did...

Desired outcome: Partial refund... $400.00 amenity that we desired was never available (host untruthful) and due to the dangerous situation my family was put in. My daughter fell outside on the pavement.

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11:27 am EDT

Airbnb Fictitious pricing advertised by renters.

Some renters advertise a price per night on the main page for their space. But when you click on the dates to make a reservation, the base price per night goes up. In this case, there were a variety of prices per night, but NONE of them corresponded to the advertised price. A conversation with an Airbnb customer care person informed me that prices can vary depending upon weekend, holidays, etc. That I understood. But in this case none of this wasn't the case.

In the price for the rental below, the advertised price is $116 per night. HOWEVER, say you want to stay one night from August 2 to 3 (Tues/Weds) and the price goes up to $325. Then you add in the $75 cleaning fee and the $56 Service Fee (whatever that is, since it's basically self service) and you get a whopping $456 for that one night in someone's bedroom in someone's house. I'm not complaining about the ridiculous price (although I could) I'm complaining about the time wasted responding to a false price.

https://www.airbnb.com/rooms/20799020?source_impression_id=p3_1653142781_VjtYo6F4fimN9Lef&guests=1&adults=1&check_in=2022-07-23&check_out=2022-07-28

I couldn't find ANY dates for the advertised price. This was not uncommon as I looked at some other places as well with the same issue. To me, this is not only a waste of time, but also false advertising. It lures people in with one price and then once they've decided on the place, present them with a completely different price.

Desired outcome: Advertised pricing should be explicit with either a range of prices (a real range, not an imaginary one) or specific prices for the period going forward. Weekends $X, weekdays $X, Holidays, $X. And then calculate accordingly.

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K
8:37 am EDT

Airbnb No support from airbnb customer service!

13. May.2022

We rented a flat in Zurich with Airb&B, we have had lots of problems with the flat, as it was DIRTY, OLD and with no maintenance!

The customer support has until yet NOT RESOLVED the issue.

First of all, it took more than 8 hours for them to RESPOND! Even while knowing, that it was an emergency! After responding with "copy-paste" argumente from their website! They have ghosted me for 2 consecutive days!

The bathroom's flat has MOLD, dirty curtains, hair everywhere it is just disgusting. The shower is broken, the blinds are also broken and Airb&B has been just useless!

We cannot leave, as we rented the place for almost one month! We are coming from abroad and rented this flat close to the lake of Zurich.

So far NO ONE has helped us, nor called us or giving us advise, another flat, compensation, money back. NOTHING!

Desired outcome: Airb&b is the [censored]tiest company ever! Properties like this are DIRTY, OLD, MOLDI and disgusting!WE WANT A REFUND! AND ANOTHER FLAT FOR THE REST OF OUR TIME IN SWITZERLAND!

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Airbnb thieves
Paris, FR
Dec 27, 2022 5:15 pm EST

As youau have noticed there are hundreds of "Ambassadors" picking up you issue. They are mostly from Southeast Asia and they are mostly host. They pass around issues between the and they have no interest to get involved. So you get funny messages like"y shift is about to end, someone else will pick up you query". Moreover I noticed how host can have bad reviews removed. If they owe you money you need to file a dispute with your credit card. They take up to 90 days but you get your money back instead of being treated like an idiot. I got two full refunds that way

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M
5:16 pm EDT
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Airbnb cancelled reservation

I booked a reservation with Airbnb through Anastatia to Las Vegas for March 11-18, 2022. I asked a few questions that were never answered, paid the requested amounts and was promptly cancelled on March 10th without an explanation. I reached out to Airbnb several times with no reason for the cancellation, they have not tried to contact me to explain the situation.

Desired outcome: I want a response from Anastatia and Airbnb on why this happened and how this is allowed.

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S
4:47 pm EDT
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Airbnb Beware of AirBnB

Had reservation for 316 Hermitage in North Augusta, SC for 3 days. Got to the place and the man named Richard said he hadn't rented his place since 2018.

The Airbnb said he was still listed as renting.

We drove 700 miles to get there and then and to turn around go home. Spent a night in hotel because we were exhausted.

Someone is lying and I really don't care because I am out the money and still haven't heard about a refund.

Airbnb blames RIchard and who knows who is lying. All I know is my contract was with Airbnb.

I had a confirmation number to say and didn't get too.

Be very careful if booking with Airbnb. They book places that aren't even renting their places.

Desired outcome: REFUND!! COMPLENSATION FOR MY DRIVE, MY HOTEL

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A
Airbnb thieves
Paris, FR
Dec 27, 2022 5:18 pm EST

And you can keep on waiting...because they will not do a thing

Enter a dispute with you credit card. It can take up to 90 days but you don't have to pay the amount until it is resolved. Fastest way to get all youroney back

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B
2:42 pm EDT
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Airbnb Reviews

We stayed at an apartment for 15 days and then traveled to other countries for another 8 days.

I just tried to submit a review for the apartment which we left 15 ago and noticed that Airbnb doesn't allow submisdion of reviews after 14 days from checkout.

How does one is expected to meet this deadline if they continue to travel in areas with no internet connection?

Calling customer support was useless as always.

Desired outcome: Extend the review window to 30 days from checkout or allow me to submit my review

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3:19 pm EST
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Airbnb Airbnb rent 2695 Junipero Ave, Palm Springs

This listing looks nothing as advertised:  It is a dirty neglected house where so much was out of order before we even arrived. I called Management, five days before we arrived, explaining that we would love to arrange an earlier check-in and later check out for our rent 03.04 - 03.06.2022. I was told that, because of staff cleaning crews and maintenance (replacing the dishwasher), this was not possible. However, the morning off; I would be informed if I could access the residence earlier. Kevin reassured that the residence was conditioned as advertised, even reassured that the complaints below from previous Airbnb renters were not accurate. They warned that the pool had been green, several others complaint below about disorderly and dirty conditions...

 

 

The day of our arrival - for a two-night weekend stay in early March 2022 -I was informed we could enter the house earlier, but there might be a pool guy working, but everything was in order for a beautiful weekend visit. I’m responsible before my principal arrives to set up the house. I immediately discovered there was dirt on the floor, broken chairs, broken table, broken blinds that could not be opened, pool not heated Jacuzzi not heated (we were charged extra for pre-heating and Kevin promised it would be done) the red canvas on the lounge chairs and umbrella disintegrated by the sun, the pool room (garage) dirty, bathroom sinks dirty, bathroom faucets clogged with calcium deposits. The shower in the main guestroom did not have hot water, it smelled in the entire house from sewage that had backed up. The floor tiles were so loose that at one point when we stepped on them they came out of the floor. The dishwasher had never been replaced and I was told the cleaning lady could come in to wash the dishes.

That’s not very helpful when we have six people staying in the house and I’m preparing breakfast lunch and dinner for them. The furniture in the bedrooms is chipped and cheap.

 

The billiard table had sticks without felt on the tip and it was impossible to use them to play games. The towels in the bathrooms are old, so are most of the pool towels. The center burner in the kitchen only ignites halfway, the marble in front of the kitchen sink is broken in four locations and sticks out about 2 inches to the front; which is slightly dangerous when washing dishes. Lightbulbs were missing, inside and outside. Some of the lightbulbs over the barbecue seem to have melted from the heat. When I called Kevin and asked why the pool had not been heated I was told that the pool guy was on his way.

In the hour of the guest arrival, they send somebody for maintenance to clear out some of the mattresses, screens and cleaning material stored by the side of the house... The pool tile is dirty, the wall behind is a mess! Seriously, this renter is an insult to Airbnb.

 

When the principal arrived we discovered that the automated gate did not work and needed to be manually opened or closed. I contacted the management office and shared pictures and I texted Kevin who decided not to respond and let us go through the weekend without ever asking if there’s anything else they could do.

 

This house - for the price advertised in okay condition - would be a very nice deal, but as it was presented to us; dirty, neglected and clearly not up to par with Airbnb basic regulations - I would not have paid $100 to stay there a night. Airbnb should take this very serious: It is unacceptable to have people like the Junipero residence in Palm Springs falsely advertising a pristine beautiful house, with reviews that seemingly are filtered, from years ago. I’m highly disappointed by management and Airbnb.

Desired outcome: Reimburse some of the money

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G
11:56 am EST

Airbnb Discrimination

Highly dissatisfied with my experience with Airbnb.

I had made a reservation on December 25th, 2021 to stay in an Airbnb in Guatemala.

Host: Mark

Confirmation Code: HMP4YKDAC5

Reservation Date: Feb 11

Name of Home: Casa Querencia

Airbnb Support Member: Shaheed K

On January 10th, 2022 the government of Guatemala put into effect new COVID restrictions, so I was no longer able to enter the country (see attached).

I contacted my host to request a refund and was denied. I contacted customer service and was denied. Reason being, COVID was a “foreseeable circumstance”. Unfortunately, I cannot predict the future including the decisions of government official. I didn’t “foresee” that I would no longer be allowed to enter the country.

I do not appreciate how this has been handled by your company. I have requested a full refund of $281 and was denied on the basis that the government’s decision is “not a restriction” according to your employee. Unfortunately, it is. I have been restricted from traveling and your company’s refusal to acknowledge it as such is disappointing and unacceptable. I have been discriminated against based on my beliefs and right to choose what to do with my body. I demand you do better and refund those who have been taken advantage of. I booked a reservation in a country that I am no longer legally allowed to enter, because I am unvaccinated, and you refuse to refund me. Unacceptable.

Desired outcome: Please refund

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11:05 pm EST

Airbnb Stay

I am complaining about my stay in Miami. I booked a stay for me Michelle adams and my daughter Milayna Powell. I was not able to make my flight, so my daughter went alone. Well, she went out on 2/18/22 with her friend, so her firnd spent the night over. She was only there ofor half of a day. Omar, the owner ask my daughter to leave today @ 1700. He is refusing to refund any of my money $1300. I feel that this is a legal issue and I am filing complaint againt this company and him.

Desired outcome: refund

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10:33 am EST

Airbnb Security refund

Booked a stay through AIRBNB in Kissimmee, Fl., in September. The deposit of $200.00 was suppose to be refunded after our stay. They stated due to two towels being damaged, they would have to deduct 25.00 form the 200.00 deposit. We never received the $175.00. All communication to AIRBNB was never answered, and we never received the $175.00 refund. We are senior citizens on a fixed income, and need our money refunded. We only were in Florida because of a death in the family, this was not a vacation.

Desired outcome: Refund of the 175.00

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Update by Brownbutter
Jan 07, 2022 10:37 am EST

Airbnb - Security refund
Booked a stay through AIRBNB in Kissimmee, Fl., in September. The deposit of $200.00 was suppose to be refunded after our stay. They stated due to two towels being damaged, they would have to deduct 25.00 form the 200.00 deposit. We never received the $175.00. All communication to AIRBNB was never answered, and we never received the $175.00 refund. We are senior citizens on a fixed income, and need our money refunded. We only were in Florida because of a death in the family, this was not a vacation.

Desired outcome: Refund of the 175.00

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2:10 pm EST
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Airbnb Airbnb Claims Department

I hosted a guest at the end of August who ruined my new Bosch oven. I contacted the guest and Airbnb immediately and before the next guest checked in. I got a professional Bosch technician to assess the damage and after the guest refused to pay damages, I filed a claim with Airbnb. I have been a super host for several years and I have never before or after this incident filed a claim with Airbnb.

The "claims department" does not have a phone. They are slow in responding and send generic copy/paste emails that are not customized or relevant to my case. I have tried to escalate my case several times. Each time, I am informed that my new claims officer just came back from vacation (?), that s/he needs time to review my case and that they will get back to me. They then write back with a generic message saying that unfortuntely my claim cannot be processed and include either a link to a 200-page document or with instructions that are not relevant to my case (e.g., contact the guest). The few times that I arranged for a "supervisor" to call me back, they did not really speak English and would come back to me with a written email along the same lines as described above.

I am disappointed in Airbnb's "claims department". They do not have the proper training or skills to deal with hosts and the whole operation feels like a rip off. The billing department works great to collect fees from guests and hosts but if there is an issue, there is actually no one to help find a resolution.

Desired outcome: Refund for a damaged oven

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10:56 am EST

Airbnb Turned down because of service animal.

I have a service animal. And to be courteous asked this host if they were ok with animals at this place. Although the Airbnb rules state I do not have to ask for a service animal.

This host then asked me what service my animal provides. I told her that is my private medical information. She did not reply but instead made her place unavailable to me. This is pure discrimination, and isn't right.

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6:24 pm EDT

Airbnb Tax report and collecting for hosts

My property is listed with Evolve Vacation Rentals. They have my property on about 6 different sites, including Airbnb. This year Airbnb starting collecting TOT, (bed tax) against my wishes on the stays through their site.

Before Airbnb tax collection, tax paperwork was easy, I just paid 12% on everything. Then, Airbnb started collecting taxes and sometime they did not. Sometimes it was 2% and sometimes 10 %, instead of 12%. It just seemed random.

The biggest ongoing compliant is that they refuse to send me a tax printout. Each quarter taxes are due I have spent several hours on email or by phone trying to get them to send a printout. I either have to have Evolve email it to me or take a lot on time doing it manually. So instead of wasting time with calling Airbnb this time I am complaining here and cautioning people about this problem if hosting.

Desired outcome: Have Airbnb stop collecting taxes on my property. A second choice would be to have a quarterly tax report that is easy for non CPA's to read.emailed to me.

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Airbnb Customer Reviews Overview

Airbnb is a popular online marketplace that connects travelers with local hosts who offer unique accommodations around the world. With over 7 million listings in more than 220 countries and regions, Airbnb has become a go-to platform for travelers seeking affordable and authentic lodging options.

One of the most significant advantages of Airbnb is the variety of accommodations available. From cozy apartments to luxurious villas, treehouses, and even castles, Airbnb has something for everyone. The platform also allows travelers to filter their search results based on their preferences, such as location, price, and amenities.

Another positive aspect of Airbnb is the opportunity to connect with locals. Hosts often provide insider tips on the best places to eat, shop, and explore in their city, making the travel experience more authentic and memorable.

Airbnb also offers a secure and reliable booking process, with a robust review system that allows guests to share their experiences and rate their hosts. This system helps ensure that both hosts and guests are accountable and respectful, creating a safe and welcoming community.

Overall, Airbnb has revolutionized the travel industry by providing affordable and unique accommodations while fostering connections between travelers and locals. With its vast selection of listings, secure booking process, and community-driven approach, Airbnb is a top choice for travelers worldwide.

Airbnb In-depth Review

User Experience:

Website Design and Navigation: Airbnb's website design is clean and intuitive, making it easy to navigate and find what you're looking for. The layout is visually appealing and the search bar is prominently displayed for quick access to listings.

Ease of Booking Process: The booking process on Airbnb is straightforward and user-friendly. With just a few clicks, you can easily select your desired dates, review the listing details, and proceed with the booking.

Search Functionality and Filters: Airbnb's search functionality is robust, allowing users to filter their search results based on various criteria such as location, price range, amenities, and more. This makes it easy to find the perfect accommodation that meets your specific needs.

Mobile App Experience: Airbnb's mobile app provides a seamless experience for users on the go. It offers all the features and functionality of the website, allowing you to search for listings, communicate with hosts, and manage your bookings conveniently from your smartphone.

Accommodation Options:

Variety of Listings: Airbnb offers a wide range of accommodation options, from cozy apartments to luxurious villas and unique stays like treehouses and yurts. There is something to suit every traveler's preferences and budget.

Quality and Accuracy of Descriptions: The descriptions of listings on Airbnb are generally accurate and detailed, providing you with all the necessary information about the property. Hosts are encouraged to be transparent, ensuring that you have a clear understanding of what to expect.

Amenities and Facilities Provided: Airbnb listings often come with a variety of amenities and facilities, such as fully equipped kitchens, Wi-Fi, parking, and more. The amenities are clearly listed, allowing you to choose a property that meets your specific needs.

Availability and Booking Flexibility: Airbnb offers flexible booking options, allowing you to choose from various availability dates and lengths of stay. This flexibility makes it convenient for both short-term and long-term travelers.

Hosts and Guests:

Host Communication and Responsiveness: Airbnb encourages hosts to maintain good communication with guests. Hosts are responsive and readily available to answer any questions or address any concerns you may have before, during, and after your stay.

Guest Reviews and Ratings: Guest reviews and ratings on Airbnb provide valuable insights into the quality of accommodations and the experiences of previous guests. These reviews help you make informed decisions when choosing a listing.

Safety and Security Measures: Airbnb takes safety and security seriously. Hosts are required to verify their identities, and the platform offers safety features such as secure payment processing and a messaging system that allows you to communicate with hosts without sharing personal contact information.

Cancellation Policies: Each listing on Airbnb has its own cancellation policy, which is clearly stated on the listing page. It's important to review the cancellation policy before booking to understand the terms and conditions in case you need to cancel or modify your reservation.

Pricing and Value for Money:

Competitive Pricing: Airbnb offers competitive pricing compared to traditional hotels, often providing more affordable options for travelers. The prices vary depending on the location, type of accommodation, and season.

Additional Fees and Charges: When booking on Airbnb, it's important to be aware of any additional fees and charges that may apply, such as cleaning fees or service fees. These fees are clearly displayed during the booking process.

Discounts and Special Offers: Airbnb occasionally offers discounts and special offers, especially for longer stays or during off-peak seasons. Keep an eye out for these promotions to get the best value for your money.

Value for Money Compared to Hotels: Airbnb often provides better value for money compared to hotels, especially for larger groups or longer stays. With the option to book entire homes or apartments, you can enjoy more space and amenities at a lower cost.

Customer Support:

Availability and Responsiveness: Airbnb's customer support is available 24/7, ensuring that you can reach out for assistance whenever you need it. The support team is responsive and strives to resolve any issues or concerns promptly.

Help Center and FAQ: Airbnb's help center and FAQ section are comprehensive and provide answers to most common questions and concerns. It's a valuable resource for finding information and troubleshooting common issues.

Resolution of Issues and Complaints: In the rare event that you encounter an issue or have a complaint, Airbnb is committed to resolving it fairly and efficiently. They have a dedicated team to handle disputes and ensure that both hosts and guests are satisfied with the outcome.

Support for Hosts and Guests: Airbnb offers support for both hosts and guests throughout the entire booking process. Whether you need assistance with listing your property or have questions about your reservation, Airbnb is there to help.

Trust and Safety:

Verification Process for Hosts and Guests: Airbnb has a verification process in place for both hosts and guests, which helps ensure the safety and security of the community. Hosts are required to provide identification, and guests can also verify their identities for added peace of mind.

Trustworthiness of Reviews and Ratings: Airbnb takes measures to ensure the trustworthiness of reviews and ratings by verifying that they come from genuine guests. This helps you make informed decisions based on reliable feedback from previous guests.

Insurance Coverage and Protection: Airbnb provides Host Guarantee and Host Protection Insurance, offering coverage for certain damages and liabilities. This provides an added layer of protection for both hosts and guests.

Handling of Disputes and Refunds: In the event of a dispute or the need for a refund, Airbnb has a resolution center to help facilitate communication and find a fair resolution. They aim to handle disputes and refunds promptly and fairly.

Community and Social Impact:

Local Community Engagement: Airbnb encourages hosts to engage with the local community and provide recommendations for local attractions, restaurants, and experiences. This helps guests have a more authentic and immersive travel experience.

Sustainability Initiatives: Airbnb is committed to sustainability and has implemented various initiatives to reduce its environmental impact. This includes promoting eco-friendly practices and encouraging hosts to adopt sustainable practices.

Support for Non-Profit Organizations: Airbnb has partnered with various non-profit organizations to support social causes and make a positive impact in communities around the world. Through initiatives like Open Homes, hosts can offer free or discounted stays to those in need.

Cultural Exchange Opportunities: Airbnb provides opportunities for cultural exchange by connecting travelers with local hosts who can share their knowledge, traditions, and customs. This fosters cross-cultural understanding and enriches the travel experience.

Overall Satisfaction:

Overall Rating and Feedback: Overall, Airbnb receives high ratings and positive feedback from users. The platform has revolutionized the way people travel and has become a trusted and popular choice for accommodation worldwide.

Likelihood to Recommend: Based on the positive experiences of many users, Airbnb is highly recommended for those seeking unique and affordable accommodation options. It offers a personalized and memorable travel experience.

Comparison to Competitors: Airbnb stands out among its competitors for its extensive range of listings, user-friendly platform, and commitment to trust, safety, and community engagement. It has set the standard for the sharing economy in the travel industry.

Personal Experience and Recommendations: Personally, I have had great experiences using Airbnb for my travels. I appreciate the variety of accommodation options, the ease of booking, and the opportunity to connect with local hosts. I highly recommend giving Airbnb a try for your next trip.

How to file a complaint about Airbnb?

Here is a guide on how to file a complaint against Airbnb on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Airbnb in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, steps taken to resolve the issue, the company's response, personal impact of the issue, and nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Airbnb on ComplaintsBoard.com.

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