AirAsiaGo / AAE Travel Customer Care Service


AAE Travel Pte Ltd

Suite 8-2-2, Level 2, Menara Olympia, 8 Jalan Raja Chulan
Kuala Lumpur
Malaysia - 50200

Customer Support Phone Numbers

+60 377 243 023(Malaysia) 4 0
+61 290 097 930(Australia) 1 0
+86 400 991 1085(China) 1 0
+852 30 135 084(Hong Kong) 0 0
+81 344 774 725(Japan) 0 0
+65 68 232 339(Singapore) 1 0
+66 27 873 069(Thailand) 0 0

AirAsiaGo / AAE Travel Complaints & Reviews

Airasia Go / service about tax&fees shuttle bus fee of hotel

Apr 06, 2019

I'm complaining Airasia Go because I payment excluding Tax&Fees of shuttle bus to Airasia go but hotel Novina informed that partner'Airasia Go is Expedia don't pay Tax & Fees to them so I have to pay Tax&Fees of shuttle bus to hotel again for they are bring me...

AirAsiaGo / AAE Travel / online booking

Nov 16, 2018

Airasiago website didn't provide any option to contact them. There is contact number provided but it is Expedia contact number and Expedia offer is different then Airasiago offer and they can't help with any enquiry in related to offer from Airasiago website. I know Airasiago book hotel...

AirAsiaGo / AAE Travel / information

Oct 12, 2018

Itin# 7385358747693 ดิฉันได้มีการโทรติดต่อเข้าไป วันที่ 12/10/2018 เรื่องการจองที่นั่ง เนื่องจากดิฉันจอง Airticket+Hotel แต่ขั้นตอนการจอง ไม่มีการให้จองที่นั่ง แต่ให้ไป เลือกรร. และคอนเฟิร์ม Booking ผ่านบัตรเครดิตเลย สิ่งที่ดิฉันต้องการรู้คือ ทำไม ไม่มีการแจ้งราคาลูกค้าว่าที่นั่งราคาประมาณเท่าไหร่...

AirAsiaGo / AAE Travel / hotel booking

Sep 19, 2018

Not able to stay at the apartment booked reason being the apartment cannot accept foreigner due to the new policy. I have contacted AirAsiaGo customer service 2 weeks before the schedule to re-confirm whether my booking could be affected by the recent remark that I notice from the website...

AirAsiaGo / AAE Travel / the hotel I booked cannot be occupied

Sep 17, 2018

I am with wife Boking's ticket round trip to Malaysia and stay at the Havana Guest House Hotel from September 11, 2018 to September 16, 2018 through AirAsiago with details: Total cost: Rp. 3, 237, 075 Flight ticket round trip without baggage for 2 people and stay at Havana hotel from...

AirAsiaGo / AAE Travel / I am complain service and refund money ticket for us.

Sep 03, 2018

Dear Airasia, I am feel very upset with your service.We have early check in reached department gate 15 mins and throw off my luggage.Why Department gate don't let we go ? Due with I go with my family on that day, we have 9 person .All are print ticket at the airport.I very sure all ticket...

AirAsiaGo / AAE Travel / price difference

Mar 13, 2018

I booked my flight & hotel throgh AirasiaGo (Refer to Itin# 7334052094065) but just find out if I book through other website is cheper with the same date of flight with baggage including same hotel and room (Date check in-out). The price difference approx THB 5, 000 I am very disappointed for...

AirAsiaGo / AAE Travel / booking system

Mar 12, 2018

I was trying to book on promo deals but could not be completed but the money already been deducted. The payment method is only through debit or credit card which has expensive fee and not efficient as i still could not succeed in booking attempt but the money is paid. In the end i missed... / refund

Dec 16, 2017

Dear AIRASIAGO On 27th October 2017, I had cancelled the hotel booking by called your agent because I have two booking number and paid for both. The itinerary number that I want to cancel is #7304626489012. The reservation was confirmed cancel by your agent. He said I will get full... / the airasia website unable to check deal

Dec 05, 2017

i click on the date and location and search. it is working. but when i filter to "price" then it is not working. keep on hang at the page it is nothing show at the page. i click back button i need to research again. it is ok i do main to keep doing the same thing. but the problem is. it i... / airport transfer

Nov 30, 2017

I have booked and paid for the airport to hotel and return.when I arrived at the bus counter they can't find my booking even though I gave them my voucher number and reservation. This is so stressful as we arrived late at night and the last bus leaves soon! In the end they let us board and... / booking system to be improved

Nov 14, 2017

Hi Airasiago, I am sharing my unpleasant booking experience through your website. 1. The option for payment is only credit card which required higher processing fees. (Hope Airasiago can consider to add in online banking option which required lower processing fees) 2. There is no way to add... / hotel booking

Oct 16, 2017

We booked a flight and hotel 14 Roses in Bali through Air Asia Go and were not told before booking that part of the hotel was being demolished. The dates were 12, 13, 14th of October 2017. It was unsafe to stay there and there was concrete dust on the pool. The whole grounds were a me... / shuttle bus from kul airport to kuala lumpur city did not turn up at agreed location.

Oct 03, 2017

Dear, We booked a package deal that included tickets for the flight, hotel fee and transportation from the airport to the hotel and vice versa. On August 24th when we arrived at KUL airport it was a pity to notice that there was nobody waiting for us at the agreed place. After waiting... / hotel booking - breakfast missing on booking confirmation

Sep 19, 2017

Itinerary # 7296455667461 Case I. D.: S -147749161 I made my hotel booking via for 2 nights at The Waterfront Hotel in Kuching, Malaysia. The original booking includes breakfast. But the Booking Confirmation (Itinerary # 7296455667461) does not mention that breakfast is included. I... / bangkok 24 jun, 2017 - 28 june, 2017 | itinerary # 7231238178202

Sep 10, 2017

I write to share with AirAsiaGo about my unpleasant trip to Bangkok lately. Wasted lot of money and time and unnecessary stress! 24 Jun On the arrival to City Home Inn slightly before 2pm but was informed by the Hotel Operator that no room is booked! Tax fare from Air port to Platunam i... / service

Aug 21, 2017

hi airasiago... I want to make a booking from kul-jog... but my booking is unsuccesfull yet.. but why airasiago charge me RM 86.34 on my CIMB debit card??? for two times... means total is RM172.68... I just call for customer service but they're no person can help me... they transfer my call... / inconsistency in flight takeoff timing

Jun 23, 2017

Dear Team Air Asia Customer Service, My boyfriend and I have been loyal customers of Air Asia and we appreciate the value offered to us as customers. However, an unfortunate incident involving Air Asia’s staffs and inconsistent timing had greatly let us down. We have purchased Don Mueang... / booking 4 night room to penang

May 04, 2017

We had book and make payment through airasia go that will stay in oyo room beach jetty.We been told our room was cancelled due no respond the call from oyo room as we still inside the flight on the way to penang.we try to call back while we arrived and telling the staff tge reasin we cant... / package: flight + hotel

Apr 05, 2017

My complain started when a booked my a flight+hotel from Manila to Kuala Lumpur using AirAsiaGo for 2 nights: 13/04/17 to 15/04/17. When the itinerary was sent to me, the booking is still 13th to 15th of April 2017, however, the return flight was 14th instead of 15th. The hotel indicated... / hotel confirmed booking but cannot check in

Dec 06, 2015

i booked Galaxy Service Suites at Times Square, Kuala Lumpur 4 Dec, 2015 - 6 Dec, 2015 | Itinerary # 7132674276569 thru airasiago. itinerary mentioned is a confirmed booking. i reached KL on 4 dec . the suites agent turn up saying the place is fully booked by others. they shifted me ( with... / hotel paid but not available in ho chi minh

Sep 10, 2015

Dear Sir/ Madam Itinerary No: 113738775762: I've made my flight + hotel booking at Anthena hotel, Ho Chi Minh for 28th to 30th Aug, 2015. I've just returned from Ho Chi Minh on 30th but was so disappointed that the hotel I've booked with has no rooms available for me with the reason the...

Airasia Go Hotel Booking / All sales are final

Nov 24, 2011

Booking hotel accommodation with air - asia go has turned into a nightmare as they are not your average hotel booking website. I made the mistake of not reading the fine print and now i am paying for it. They are happy to take your money up front but if a mistake is made forget ever seeing... / ground arrangement overbooked

Jun 11, 2011

Booked & paid for Mt Kinabalu climb package for 4 paxs, received email confirmation stating booking confirmed. However, one month later they called & informed that we are not able to climb on the chosen date because it is fully booked. When asked for refund, no respond from them since May...

Airasia Go Purchase Hotel / Settle by ourselves and paid cash after purchase with AirAsia Go


I'd forced to paid again to the rooms for the Hotel even airasiago helpline promised to call back and respond to the said Hotel in 5 mins, cause the 5mins took me & friends more than one and half hour waiting for nothing infront of the Hotel front desk. Due to wasting time on waiting...

Air Asia Go Holiday / go holiday package


On 6th Oct I have booked Phuket trip for December 2009 for 2 person. My Credit card transaction went thru but I didn't receive any booking reference number from air asia go holiday. I call go holiday hotline and every phone call I have to wait for 30 min for someone to attend to my...

Air Asia Go Holiday Package / fraud, trickery, windle & deceit package


On 14 December, 2008, My friend and I have booked online a Go Holiday Package to Perth, Australia for our holiday during Chinese New Year. The package consists of flight, hotel and an optional tour. After browsing thru a few dates and we decided to book the flight and hotel on 23 January...