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AirAsiaGo / AAE Travel Customer Care Service

AAE Travel Pte Ltd

Suite 8-2-2, Level 2, Menara Olympia, 8 Jalan Raja Chulan
Kuala Lumpur
Malaysia - 50200

Customer Support Phone Numbers

+60 377 243 023(Malaysia) 0 0
+61 290 097 930(Australia) 0 0
+86 400 991 1085(China) 0 0
+852 30 135 084(Hong Kong) 0 0
+81 344 774 725(Japan) 0 0
+65 68 232 339(Singapore) 0 0
+66 27 873 069(Thailand) 0 0

AirAsiaGo / AAE Travel Complaints & Reviews

AirAsiaGo / AAE Travel / price difference

Mint Pransilpa on Mar 13, 2018
I booked my flight & hotel throgh AirasiaGo (Refer to Itin# 7334052094065) but just find out if I book through other website is cheper with the same date of flight with baggage including same hotel and room (Date check in-out). The price difference approx THB 5, 000 I am very disappointed for...

AirAsiaGo / AAE Travel / booking system

Syizan on Mar 12, 2018
I was trying to book on promo deals but could not be completed but the money already been deducted. The payment method is only through debit or credit card which has expensive fee and not efficient as i still could not succeed in booking attempt but the money is paid. In the end i missed...

AirAsiaGo.com / refund

Zenim Nafedz on Dec 16, 2017
Dear AIRASIAGO On 27th October 2017, I had cancelled the hotel booking by called your agent because I have two booking number and paid for both. The itinerary number that I want to cancel is #7304626489012. The reservation was confirmed cancel by your agent. He said I will get full...

AirAsiaGo.com / the airasia website unable to check deal

terrence wan on Dec 5, 2017
i click on the date and location and search. it is working. but when i filter to "price" then it is not working. keep on hang at the page it is nothing show at the page. i click back button i need to research again. it is ok i do main to keep doing the same thing. but the problem is. it i...

AirAsiaGo.com / airport transfer

Lilian Puah on Nov 30, 2017
I have booked and paid for the airport to hotel and return.when I arrived at the bus counter they can't find my booking even though I gave them my voucher number and reservation. This is so stressful as we arrived late at night and the last bus leaves soon! In the end they let us board and...

AirAsiaGo.com / booking system to be improved

Regine Teh on Nov 14, 2017
Hi Airasiago, I am sharing my unpleasant booking experience through your website. 1. The option for payment is only credit card which required higher processing fees. (Hope Airasiago can consider to add in online banking option which required lower processing fees) 2. There is no way to add...

AirAsiaGo.com / hotel booking

Robyn1961 on Oct 16, 2017
We booked a flight and hotel 14 Roses in Bali through Air Asia Go and were not told before booking that part of the hotel was being demolished. The dates were 12, 13, 14th of October 2017. It was unsafe to stay there and there was concrete dust on the pool. The whole grounds were a me...

AirAsiaGo.com / shuttle bus from kul airport to kuala lumpur city did not turn up at agreed location.

Roy Gopie on Oct 3, 2017
Dear, We booked a package deal that included tickets for the flight, hotel fee and transportation from the airport to the hotel and vice versa. On August 24th when we arrived at KUL airport it was a pity to notice that there was nobody waiting for us at the agreed place. After waiting...

AirAsiaGo.com / hotel booking - breakfast missing on booking confirmation

Raymond Tiong on Sep 19, 2017
Itinerary # 7296455667461 Case I. D.: S -147749161 I made my hotel booking via AirAsiaGo.com for 2 nights at The Waterfront Hotel in Kuching, Malaysia. The original booking includes breakfast. But the Booking Confirmation (Itinerary # 7296455667461) does not mention that breakfast is included. I...

AirAsiaGo.com / bangkok 24 jun, 2017 - 28 june, 2017 | itinerary # 7231238178202

Too Kok on Sep 10, 2017
I write to share with AirAsiaGo about my unpleasant trip to Bangkok lately. Wasted lot of money and time and unnecessary stress! 24 Jun On the arrival to City Home Inn slightly before 2pm but was informed by the Hotel Operator that no room is booked! Tax fare from Air port to Platunam i...

AirAsiaGo.com / service

ayuziana on Aug 21, 2017
hi airasiago... I want to make a booking from kul-jog... but my booking is unsuccesfull yet.. but why airasiago charge me RM 86.34 on my CIMB debit card??? for two times... means total is RM172.68... I just call for customer service but they're no person can help me... they transfer my call...

AirAsiaGo.com / inconsistency in flight takeoff timing

Seng Aun Ng on Jun 23, 2017
Dear Team Air Asia Customer Service, My boyfriend and I have been loyal customers of Air Asia and we appreciate the value offered to us as customers. However, an unfortunate incident involving Air Asia’s staffs and inconsistent timing had greatly let us down. We have purchased Don Mueang...

AirAsiaGo.com / booking 4 night room to penang

yong0711 on May 4, 2017
We had book and make payment through airasia go that will stay in oyo room beach jetty.We been told our room was cancelled due no respond the call from oyo room as we still inside the flight on the way to penang.we try to call back while we arrived and telling the staff tge reasin we cant...

AirAsiaGo.com / package: flight + hotel

Japs Adriano on Apr 5, 2017
My complain started when a booked my a flight+hotel from Manila to Kuala Lumpur using AirAsiaGo for 2 nights: 13/04/17 to 15/04/17. When the itinerary was sent to me, the booking is still 13th to 15th of April 2017, however, the return flight was 14th instead of 15th. The hotel indicated...

AirAsiaGo.com / hotel confirmed booking but cannot check in

Reviewer46217 on Dec 6, 2015
i booked Galaxy Service Suites at Times Square, Kuala Lumpur 4 Dec, 2015 - 6 Dec, 2015 | Itinerary # 7132674276569 thru airasiago. itinerary mentioned is a confirmed booking. i reached KL on 4 dec . the suites agent turn up saying the place is fully booked by others. they shifted me ( with...

AirAsiaGo.com / hotel paid but not available in ho chi minh

Reviewer65836 on Sep 10, 2015
Dear Sir/ Madam Itinerary No: 113738775762: I've made my flight + hotel booking at Anthena hotel, Ho Chi Minh for 28th to 30th Aug, 2015. I've just returned from Ho Chi Minh on 30th but was so disappointed that the hotel I've booked with has no rooms available for me with the reason the...

Airasia Go Hotel Booking / All sales are final

ginny22 on Nov 24, 2011
Booking hotel accommodation with air - asia go has turned into a nightmare as they are not your average hotel booking website. I made the mistake of not reading the fine print and now i am paying for it. They are happy to take your money up front but if a mistake is made forget ever seeing...

AirAsiaGo.com / ground arrangement overbooked

raspberryhouse on Jun 11, 2011
Booked & paid for Mt Kinabalu climb package for 4 paxs, received email confirmation stating booking confirmed. However, one month later they called & informed that we are not able to climb on the chosen date because it is fully booked. When asked for refund, no respond from them since May...

Airasia Go Purchase Hotel / Settle by ourselves and paid cash after purchase with AirAsia Go

I'd forced to paid again to the rooms for the Hotel even airasiago helpline promised to call back and respond to the said Hotel in 5 mins, cause the 5mins took me & friends more than one and half hour waiting for nothing infront of the Hotel front desk. Due to wasting time on waiting...

Air Asia Go Holiday / go holiday package

On 6th Oct I have booked Phuket trip for December 2009 for 2 person. My Credit card transaction went thru but I didn't receive any booking reference number from air asia go holiday. I call go holiday hotline and every phone call I have to wait for 30 min for someone to attend to my...


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