Air Ride Moving and Storage, Inc. DBA Meyers Van Lines — Overcharges By Industry Standard
On March 12, 2007, we signed a “guaranteed” estimate (provided to us online) which included our household inventory to Air Ride Moving and Storage, Inc. for a move from Camarillo, CA to Colorado Springs. The guaranteed cost based on inventory provided (stated on this estimate) was $3, 822.00. We provided a $765.00 deposit. We signed no other estimates of any kind with this company. Our inventory of items on moving day ended up being less than we originally stated on our inventory as some furnishings and belongings were left behind. We notified Air Ride Moving’s Office of these changes by email to which we have copies. Air Ride Moving also stated they had added 20-30 boxes to this estimate in case of an overage in our count of our boxes.
The CA Public Utilities Commission states that a Change Order for moving services must be provided for any additional charges not agreed to in the original contract. We signed no such change order with this company.
We have been assisted by the Surface Transportation Board in Washington D.C., who has determined that we were overcharged based on industry standard.
March 28, 2007, Air Ride Moving arrived at our residence. A cargo van with pickup truck arrived instead of a commercial moving van as promised. The cargo van was excessively smaller than a commercial moving van. Air Ride Moving entered our home and “immediately”, without offering to take any written or visual inventory of our belongings at all pick up points, stated our move was now $6, 000.00. By the time all of our personal belongings were loaded Air Ride Moving stated our move was now $8, 050.00. Air Ride Moving stated that if we didn’t sign the Uniform Household Goods Bill of Lading and Freight Bill that are personal belongings would be placed on the street and our deposit would not be refundable. We issued a partial check to Air Ride for $4, 000.00 before leaving CA. Air Ride Moving refused to unload our goods (over a 3 hour time period at our destination) until we provided the remaining payment of $3, 285.00. This is considered holding one’s possession’s “hostage” per Federal Motor Carrier Safety Administration (FMCSA) Regulation §375.403 (a)(10). Air Ride Moving’s representative “screamed” at and “harassed” us by phone regarding the final payment. The gentleman unloading our items stated this behavior was “typical” of his personality and had witnessed that on many occasions.
Air Ride Moving has an “F” rating with the Better Business Bureau, Colton, CA. The Bureau has received 30 complaints over the last 36 months. It is clear that Air Ride Moving has been cited for similar instances, many times over, according to this report.
Air Ride Moving also has had their carrier license revoked with the FMCSA twice since 2005. They have also had numerous small claims cases filed against them in the Los Angeles County Courts. By law a copy of “Your Rights and Responsibilities When You Move” should have been provided to us based on FMCSA Regulation §375.213. It was not.
We have filed formal complaints with the FMCSA, the Surface Transportation Board in Washington, DC and the Better Business Bureau of Colton, CA. We encourage all who have had similar experiences with Air Ride Moving and Storage, Inc. to contact these agencies with your complaints.