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The good, the bad, and the ugly - discover what customers are saying about Air Jamaica

Welcome to our customer reviews and complaints page for Air Jamaica. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Air Jamaica.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Air Jamaica's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Air Jamaica, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Air Jamaica. Your feedback is an important part of our community and will help others make informed decisions.

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6:05 pm EDT

Air Jamaica They are incompetent, idiots

Air Jamaica overcharged me $75.00 for a re-scheduling fee that I already paid for on one of my credit cards. When I sent them copies of my statements PROVING that I paid for 3 charges for the 3 tickets that I purchased and had to reschedule due to the hospitalization of one passenger, then PROVED they charged me a second time for a 4th fee, they refused to do anything! Once before I had a problem that took 2 years to resolve! I HATE Air Jamaica! They are incompetent, idiots, unrelenting in refusing to fix ligitamate consumer complaints!

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5:46 pm EDT
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Air Jamaica Worst airlines

Lost luggage on a flight Jan 5, 2008 from Barbados with stop in Montego Bay final destination Philadelphia. Filed lost luggage form in Philadelphia unpon clearing customs. No communication from airline for weeks. Filed lost property claim Jan 25 and mailed to Air Jamaica, PHiladlephia International Airport. Letter from Air Jamaica Jan 31 said claim was sent to Kingston. No communication from Air Jamaica since. March 2, I called Air Jamaica, PHL, they said it could take up to 4 months for a settlement. April 2 sent an email to Air Jamaica through their "contact us" Refund section of web page. Nothing. A few days later, sent another email demanding some communication from someone! The following was their "canned" response dated Apr 8:
We are in receipt of your e-mail and do regret that you had cause for dissatisfaction with our services.

Your correspondence has been forwarded to our Customer Relations Department and they will respond to you directly. All correspondence requiring a response is addressed within 60 days to enable us to accurately and completely research your issue.

I have heard nothing since. I responsed asking 60 days from when? Date of incident, date of claim -when? No response from Air Jamaica. The property claim totaled over $1500 in lost personal items in the luggage. The tickets I purchased for the trip had to be paid for immediately. This lost luggage claim is now over 4 months old. Is it fair that I should have to wait to be paid when they do not? How many other bags has Air Jamaica lost since Jan 5 (or before!) that it takes this long to settle. I am entitled to some kind of communciation from Air Jamaica at the very LEAST! And relief for lost the bag & its contents!

I will NEVER fly Air Jamaica again!

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10:25 am EST
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Air Jamaica Getting unloaded from an Air Jamaica Aircraft – My experience, the drama, and the troubles

Getting unloaded from an Air Jamaica Aircraft – My experience, the drama, and the troubles
December 22, 2008
On Thursday December 18th 2008, I planned a trip to Jamaica. I was a bridesmaid for my high school friend’s wedding. Her wedding was also a high school reunion as she invited several friends from our high school. I received a guest pass from a friend who works at Air Jamaica and per the following report, it will show the little if any respect that Air Jamaica shows people that they consider ‘non-revenue’ passengers.
On my way to the airport I got a flat tire and had to replace it with the small spare tire that comes with the car. This incident had seemed to be a nightmare at the time but the events that followed the next couple of days made the flat tire incident feels like a pleasant dream.
I arrived at the Air Jamaica check in counter at JFK at approximately 8:30 am with the intention of travelling on the 10 am flight to Kingston Jamaica. I was told when I checked in that I should wait in the area until 9am and someone will let me know if I will be able to travel. As a holder of a guest ticket, you have to travel on standby. Paying customers on standby have preference over a holder of a guest ticket. Within the guest ticket they are ranks based on the status of the employee that provided you with the guest past.
At 9:03 am I was waiting anxiously for someone to let me know if I will be able to travel or not. An employee from Summit Security services happened to ask me what I am waiting for. When I explained him the situation he told me that no one will say anything to me. I went at the counter and asked and they told me that they don’t know as yet. I kept asking and asking until finally someone managed to say that I didn’t make the flight. If I didn’t keep asking no one would have said anything to me. Its like my existence did not matter because all I am is a person with a free ticket. This same scenario happened for the flight that was scheduled to leave at approximately 1:25pm and 2:30pm. By this, it was 6 hours spent at an airport and I had to leave with nowhere to go. I expressed my concerns with Air Jamaica agents and they were in no way sympathetic or cared about my situation. Several agents convinced me that a flight that was supposed to leave for Grenada and then to Jamaica, the next day, on December 19th, 2008, would have been my best bet. Let me make myself clear that I wasn’t upset that I was not put on any flights but I am upset because of how they treated me, a human being, just because I received a free guest ticket from an employee. I am the same person who have travelled with Air Jamaica several times and purchased my tickets.
Anyway, at the end of day one I thought I was very depressed, not knowing that the worst is still to come. I thought that since I was already in New York I should just come back the next day and attempt the Grenada-Jamaica flight. Luckily I had enough Hilton Honors points that I could stay at the hotel next to the airport. On my way out I ran into one of the managers for Air Jamaica and she told me that she recommended that I try for the Grenada-Jamaica flight the next morning, so once again I was feeling more assured that I may make it on that flight.
The next morning, December 19th 2008, I made it to the airport at approximately 4:09 am, since the Grenada flight was due to leave at 6:30 am. When I went to the airport it was announced that the flight was delayed until 1:00 pm that day. I also found out that a flight was leaving for Montego Bay at 7:30 am so I decided to try to make it on that flight. At approximately 6:45 am, I went to the check-in counter to ask about my status and she told me that she recommended I go to the gate. I dropped my luggage and made my way to through security and to the gate. I was told by the agent to wait a while. They announced a few minutes later that the standby passengers come to the counter. I went and got my seat number, it was seat 7B. I was extremely excited and happy considering the events that happened prior to this. I went on the plane and sat in my seat, very grateful that I made it on the plane. But, my excitement didn’t last very long. An announcement was made for me to come to the front of the plane and sure enough I was told to get my things and get off the plane. Three of us were told to come to the front of the plane, myself and another lady that had the same situation and was with me from the day before and a little boy. The boy was sent on the plane and the door was shut in front of my face. Apparently the little boy was the son of an Air Jamaica staff and his ticket had a higher rank than mine. I am still not sure what happened but I was never more humiliated in my entire life.
I walked back to the gate with the staff and they had us wait for about half an hour. An air Jamaica agent told us that the supervisor will get us checked in the next flight, the one that was leaving at 10 am to Kingston. I thought that was sure and I was definitely going to make it on the flight. I didn’t of course, if any standby passengers made it, it was the ‘revenue’ passengers as they call it, passengers who paid for their tickets. I had to walk back to the check in counter at the front desk. The next flight was the one leaving at 1:00 pm to Grenada, the one I actually went to the airport to take. I asked the agent at the check in counter, what my chances are of making the flight. They told me that they currently had 32 seats not checked in as of yet. The flight was delayed so most passengers had arrived and checked in from earlier that day. No one wanted to tell me if I would or would not get on. I spoke to the manager, Mr. Thomas I believe is name is. I explained my dilemma and told him that I have a ‘donut’ tire on my car and there was an impending storm and if I didn’t make it on any flights I would have to drive back to Connecticut on my donut tire. I told him to let me know if I had a slim chance so I would just leave now before the roads got any worse. He told me that since I was already at the airport, his educated guess would be that I should wait. This is the person that I believe have the power to put me on the flight if he chooses. I asked him if the boarding time was at 12 noon and he assured me that he will be back before then. Of course I never saw him again.
Once again I waited and waited and I was told that I didn’t get on to the flight. I was sort of surprised considering how many people told me that they were many seats on the plane. Apparently, I didn’t make it because they had to put the bags on the plane that they left from previous flights. So, even though Mr Thomas knows my situation and knows that I was there from the day before he didn’t even remember that I was still a human being who could have got killed driving to Connecticut in the snow storm, just because my ticket was ‘non-revenue’, every possible thing came before me. Mr Thomas never came back, he could even provide some customer service by letting me know I couldn’t make it. I had to keep asking the agents at the front and they told me.
I decided after that to just go home, but I wanted my luggage, luggage number 753747. After waiting about three and a half hours for someone to find my bag I was informed that my luggage is in Jamaica. It was on the plane that I got uploaded from, so even my suitcase had better priority that I did, because it made it to Jamaica. At this time I started to cry. Even after I was taken from the plane I was still a good sport, but I just couldn’t take it anymore, I cried because I needed by luggage. I asked what to do next I was told that I should call [protected] or [protected]. I asked if they will send it me in Connecticut where I lived and I was told ‘No’ in a manner that suggested ‘how dare I expect that’, it’s like they are saying you didn’t even purchase your ticket, you must be crazy to expect us to send your suitcase to you. I was told I would have to come back to the airport to pick it up, remember I live about 120 miles away. The next day I called and no one answered, it just kept on ringing. I called Air Jamaica reservations several times until I finally spoke to someone who cared enough to try to get the baggage department on the phone. I was told by the agent that my bags would get sent to the airport but they couldn’t give me a time frame and someone will call me to let me know. So, now I am waiting on my luggage that will arrive at some point in time. The lady I was with eventually had her ticket bought by her son, he couldn’t take the situation anymore and wanted her mother to go home (Jamaica), and you bet she made it on the flight that was due to leave at 8:10 am. So Air Jamaica, you have sent your message loud and clear.
Shame on you Air Jamaica! I am a human being and a guest of your employee, an employee who may have had to work long long hours and has earned their tickets, an employee that helps to make Air Jamaica exist. If I worked for Air Jamaica I would be upset that they treated my guest so poorly, I may not have paid for my ticket but it was paid for in some other means. Someone had to work to get the tickets. It is time someone did something about the way airlines treat passengers travelling on a guest ticket. I have never felt so unappreciated and unimportant in my entire life. I didn’t feel like a human beings with rights and I hope the whole world knows that Air Jamaica is only interested in people’s money and nothing else. I need my suitcase and I need it ASAP. With the treatment I received, it was punishment enough. I missed a very important event that is gone forever. I was traumatized and kept waking up in my sleep since then. I didn’t expect to get on flights that were full, but I expect to receive some customer service, and I didn’t expect to be taken off a plane in front of more than a hundred passengers like I was some kind of criminal, and I didn’t expect to come home without my luggage.

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7:21 pm EDT

Air Jamaica Ruined Vacation

Arrived to check in at Fort Lauderdale Airport at 11:00 pm. was told that we would be flying another airline and that it was leaving at 3:10pm and that the plane we paid to take was late (by approx 15 min only)
I asked to speak to a supervisor and she said our plane that they were placing us on was a direct flight and we would be arriving earlier that the one we paid to take. (Which was not correct because we found that our flight we purchased was only 15 min late and arrived at approx 3:45pm into Montego Bay).
Our Flight finally departed Fort Lauderdale at 5:40 pm (North American Flight # 34) and arrived Montego Bay at 6:55 pm Jamaica time).
Due to the timing of this flight we were forced against our will to take we did not arrive into Negril until 9:45 pm. There were no restaurants open and we were not fed on the delayed flight. (Our plans were to go to Ricks Café that night).
I once again called Air Jamaica to try to speak to someone in customer service and was told that the flight that we had paid extra for to leave in the afternoon was cancelled and that we had to leave early on our departure day (we paid extra to have the afternoon flight) We had to leave at 7:00 am and when we checked in was told that the afternoon flight had not been cancelled that “they must have thought this would have been better because it was a direct flight”. I then went to the customer service desk after finding out that our flights were late departing (did not take off until 1:00 PM) her comment was that we had nothing to complain about because we arrived on the day we were supposed to arrive. What we lost was 2 days of our vacation due to Air Jamaica (not to mention all the hours wasted attempting to have someone listen to our problem.) Even on the plane we were told the movie was going to be “everyone loves Raymond” there was no movie or music on that flight.

I wrote customer relations like they tald me and have yet to hear anything from them. The flight was July 4th. They really don't care.

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,
Sep 23, 2008 1:14 am EDT

Jude, you would have to experience air jamaica to understand. This is a daily thing and something must be done! They don't care. They damaged my luggage, took it, sent it to Miami for a replacement, gave me two large plastic bags to carry my luggage around in and promised to have it back to me no later than jult 28, 2008. I have yet to recieve it! What do I get for my trouble, avoidence and lies. To date they are sending my luggage tomorrow, or the next day, or they already sent it (to an unknown address), bottom line: I have yet to receive it. And I'm still getting the runaround.

If everyone who encounter Air Jamaica and the staff tells of thier experience there wouldn't be room enough on the net to accomodate the complaints. And Jude, they do not care.
I'm hoping I the state attorney general can do something about it, because they do business in the US.

J
J
jude
,
Sep 01, 2008 11:44 am EDT

Try to have a positive outlook in life. Sometimes inconvenient things happen to good people but don't let your negative mood affect your vacation. Planes run late, people are rude and video equipment on flights sometimes don't work. Big Deal! Move on, life's not perfect.

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9:35 am EDT

Air Jamaica disrespectful encounter with air jamaica representative

Air Jamaica called saying that flight 014 would be delayed until 6:15 the day of 8/7/08. I arrived at the air port stayed in the line and waited to be called. Some how another carrier was about to take over the counter. Ms. Yates who was an attendant began to pseak to me the customer in a manner of disgust, sacrazim could be heard in the tone of her voice. she asked me the child's name, i told her ask the child since he is 12 years old. Man! she went off. I asked her, why are you behaving like a pig, she turned to me and responded" you are the pig, that i am full of ###". not done yet, she asked me for a piece of paper, never waited until i gave it to her, she grabbed the paper from my hand, every thing from my hand fell on the floor. she refused to take them up. I asked her for her name, told her that i will make a report, she said i dont care go makeit. i told her the camera is there and can be viewed. it was after the incoming flight supervisor alerted he that she backed off. i am suggesting that she completes a course in public relations. a male supervisor was there, not sure if he had sopken to her about her repugnant behavior. certainly we do not need these types of behavior nor representative for our country and industry.
secondly, Air Jamaica further delayed the flight, grounged at JFK no one bother to call to say that my 12 year old was still in NY. Every one in Jamaica were running around like chicken withou a head. Only for some one to make a call for the purpose of communication between the tow countries, and for those picking up the child at the air port. Poor boy did not get home until 2:30Am. Very nice Air Jamaica, any way i will still continue to support my country. Thansk for being so rude and so nice.

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8:08 am EDT

Air Jamaica inconsiderate, arrogant

After a wonderful week in Jamaica, my spouse and I, as well as 4 other people were scheduled to leave Kingston On Air Jamaica flight 025 for Miami at 3PM on 22/07/08. At about 2:45 PM I asked an attendent at the desk when we would be boarding the flight since it had not been announced yet. She took our tickets and began processing them, then she hands me back the tickets with vouchers worth 850 Jamaican dollars for food, and tells us that the flight will not be leaving until 6;40PM! when we asked to see a supervisor, we were told that there was NO superviser. Then we were all told that if we wanted to arrange to leave for Miami on another flight with Air Jamaica we would have to go downstairs, thru immigration, out of the building, come back thru immigration again and then go to the ticket counter.

When my other half proceeded to try this he was abducted by the security people and told that you cannot leave that area of the terminal. He started asking to see the head of security and they refused. He finally managed to get down to the VIP Lounge with another fellow from our flight, but they were both told that they could not speak with a superviser. And that we could not sit in the lounge to wait (since it was Air Jamicas fault that we were inconvenienced) because we didn't have first class tickets. When asked if we could purchase first class tickets they were told NO.

My other half got the phone number for the executive offices and called asking to speak with a superviser, which he did. She told him that she would come up and talk with all of us. When she came up, she spoke to the girls at the desk but NEVER came to us! When he called her back to ask why she didn't speak with all of us, she told him 'I don't have to speak to you.' Then he asked her name and she replied "I don't have to give you my name." and hung up. The next thing we know, two Jamaican Police Officers are standing at the desk talking to the girls there and looking over at us then proceeded to come walking over in front of us, swaggering back and forth to flaunt their authority over us.

I will NEVER fly Air Jamaica again. the country is pretty and the people (except Air Jamaica staff) are friendly and helpful. I would definately go there again, but I'll find a different airline next time.

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BilalM
, US
Dec 05, 2009 9:24 am EST

Whatever you fly, please do not fly Air Jamaica. They are absolute thieves. They forced an old lady to pay $150 as did my dad for being 2 minutes late at 6:02 for a flight that was at 7:00 and they didnt even start boarding till 6:30. The poor lady start crying wondering where to get the money and the ###s stood there laughing. Thank God there is Jet Blue, Spirit, Delta and American Airline. I used to advocate for them but now I'm done.

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LoanforAirJamaica
Hermosa Beach, US
Mar 11, 2009 12:11 pm EDT

Jan 25th- Tickets from LAX to Jamaica have been steady at over $600 for weeks
Jan 26th- Ticket drops to $400, I purchase my ticket
Jan 27th (according to Wikipedia)- Flight is canceled (coincidence, I think not.)
Feb 1st- I find found flight is canceled from a friend who tried to purchase a ticket (LUCKY for me)
Feb 2nd- The charge appears on my credit card
Feb 8th- I call and speak to the RUDEST agent who tell me things like "this is falling on deaf ears"...she does nothing except tell me that I can't be re-booked
Feb 10th- I call and again ask to be re-booked. A manager offers me a re-booking on a flight with terrible layovers- no thanks. I ask for a refund and they say it will be rush processed- 3 weeks.
March 6th- I call and tell them it's been over 3 weeks, and I have not yet received my refund. They tell me to call back at 4 weeks and I will be transferred right to refunds. "They should have said the refund would take 3-4 weeks."
March 10- I talk to the refund department and they say that their system is down, so they can't check the status, but when it comes back up, they'll be sure to check it's approved. I ask them to call me when this happens. I get no call.
Today(March 11)- I talk to the refund department who says that the refund has not yet been approved, they will get it approved today...I asked them to call when it is.

Meanwhile, my boyfriend who is on the same flight has still not been notified by the airline that the flight has been canceled (we're waiting to see how long it takes). Air Jamaica has known for 6 weeks that this flight is canceled and has not notified the passengers- We're supposed to fly out in a month. I feel awful for any passenger who is not yet aware of the situation.

NEVER EVER FLY THIS AIRLINE.

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S Willaims
,
Nov 17, 2008 2:04 pm EST

I had booked a trip to visit my family in Jamaica through Air Jamaica. I own my own business, so sometimes I need to cancel trips at the last minute if something comes up, so I made it a point to ask if my ticket was refundable if need be (I had purchased an executive class ticket), I was assured that a refund would not be a problem.

Due to some business obligations which came up, plus the fact that Air Jamaica changed the date of my flight without notifying me, I had to cancel my trip. I called Air Jamaica and gave them ample time to process my refund request, I was fully aware that their refund process takes nearly 2 months. After nearly 2 months had passed, I still had not recieved my refund, so for almost another entire 2 months, I've been calling their refunds depratment several times a week, and much to my frusteration I keep hearing that my refund has been processed, but it takes a "few days" to show up as credited back to my card. Nearly every attendant whom I have spoken to on the phone was extremely rude, and un-knowladgeable, with the exception of a young lady by the name of Michelle, but even she was unable to give me a straight answer as to the satus of my refund.

So months after officially cancelling my flight, I still have recieved no refund. I will definately NEVER book a flight through Air Jamaica again.

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2:09 pm EDT
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Air Jamaica I will never fly Air Jamaica again

We had reservations for a flight from BWI to Montego Bay for our sons wedding. I called & the flight was to leave 8:30am as scheduled. We sat on the plane for over three hours and then told to get off the plane and wait for instructions.

Then we were informed we would not fly out till the next morning. We missed our son’s rehearsal party and Air Jamaica refused to compensate us for the three rooms at Sandals for the night we lost. We were out over $1500.00. The airline employees acted as if they could care less.

I will never fly Air Jamaica again. Since then I have heard many many complaints of this nature about Air Jamaica.

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Ashamed
,
Sep 29, 2008 5:46 pm EDT

I am a born Jamaican and I am incredibly ashamed of those ###...those so-called "Jamiacans" that are employed by Air Jamiaca. I suspect it is the same s.o.b's that are killing their one another that are now employed by air Jamaica. They are worthless and behavior

Unu too dyam renk...unu fi learn how fi respect yu owna people dem. A nuh fi wi fault we gone a farin fi betta wi self aaan wi couountry...wah mek unu haffi galang so eeeh? Dyam fiasty. Unu fi guh...

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12:00 am EST

Air Jamaica Lack of crew training!

I just returned from Jamaica along with my wife. We flew on flight #041 and your crew members were nasty. We flew 1st class and they were more interested in serving drinks to certain other passengers then serving dinner. Other passengers had already eaten and were getting 2nd drinks before we had dinner. We then tried to purchase some duty free items and were told that they were sold out. If they would not have gone to business class passengers first they would have had these items. On leaving Jamaica your ticket agents failed to inform us that the laws had just been changed relating to carry on items and that certain items had to be stowed. When we went through checks to board the aircraft these items were taken and we lost over $50.. worth of property due to your lack of training. We expect to be paid for these items.

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12:00 am EDT

Air Jamaica Air Jamaica confirmed almost every bad thing we had heard

For the most part, the letter which follows is self-explanatory. Air Jamaica did not respond to it and even refused to give us our Delta frequent flier miles for this trip by just not posting them and not responding to requests to do so. Happily, Delta took care of that for us (Delta and Air Jamaica are in a code sharing alliance).

Please use my Email for any responses.

----------------------------------------------------------------------------------------

December 15, 2004

Air Jamaica Customer Relations Office

4 St. Lucia Avenue

Kingston 5

Jamaica, W. I.

[protected]@airjamaica.com

We have just returned from a Curacao vacation and would like to share with you our experiences with your organization. On November 30 we were on your flight JM18 from Newark to Montego Bay which was supposed to leave at 7:15AM.

Although the flight was obviously full and the waiting area crowded with both people and baggage, boarding began late and we soon realized that we would not depart on time. Once everyone was finally on board, the pilot made the usual pre-departure announcements and noted that the large amount of checked baggage required extra time to load. He said he would let us know when we were ready to depart.

A flurry of activity with your people hurrying up and down the aisle told us there was another problem which we eventually were told was due to a sick passenger. After a while the passenger was removed and her seating area cleaned up. Since we still weren't moving I told one of the stewardesses that we had a 12:35PM connection from Montego Bay to Curacao and we were concerned that we might not make it. I was assured that we would make the connection because it would be held for us. During the course of the next hour or two this conversation was repeated with the other stewardesses who specifically said that the connecting flight 'is ours and we will hold it for you'.

Since the connecting flight was the only one from Jamaica to Curacao that day and there was none the next day, we were ready to leave the plane and try to find another flight, perhaps on American Airlines, so that we would not lose a day from our vacation and not lose the non-refundable room charge for that day. Your staff's assurances were all that kept us on that plane. It was about 9:30AM when the plane finally began to move, all four pieces of checked luggage belonging to the sick passenger had been found and removed.

We arrived in Montego Bay at 12:45PM and were met at the gate by your agent who, instead of guiding us to our waiting Curacao flight, told us that it had left at 12:35PM -- just ten minutes before we arrived. She said they had to leave because they were already late, which is obviously not true since that flight's scheduled departure time was 12:35PM. It left us behind because no one in your organization cared about us or the other Curacao passengers.

We were, of course, furious for having been lied to so blatantly by your flight crew and for being treated so shabbily by your airline. The agent added insult to injury by telling us we would have to either fly to Miami or Bonaire, spend the night and then be flown to Curacao. Obviously, we would lose a day and be charged for the room your airline prevented us from using. Your agent gave us a choice of going to Miami and catching a flight the next day that would arrive in Curacao at about 3PM or going to Bonaire and catching a flight that got into Curacao after 7PM. Of course, we opted for Miami, as did the other two people in the same situation.

Your agent did a good job of making all of the flight arrangements, booking us a room at the Miami Airport hotel, providing meal vouchers, rerouting our luggage, and at our request, changing our return flights so we could stay another day (we called our hotel and they extended our stay at the per night room rate). She adamantly refused to provide payment for our Curacao hotel night and the extra day's parking fee at Newark Airport nor would she do anything to compensate us for the grief and aggravation or the lost day saying she was not authorized to do so.

Once at our Curacao resort, we feared another Air Jamaica problem on our return flights. We therefore called Air Jamaica four days before we left Curacao and confirmed our revised return reservations and even confirmed our seat numbers. Luckily, we arrived at Curacao's airport very early so that when your counter agent told us upon checking in that we had no reservations, there was time (barely it turned out) to fix that problem. Interestingly when she and her supervisor put in a new set of reservations for us, your computer system refused to accept them, saying it could not have two reservations for the same person. Eventually that was straightened out and we boarded the flight. Except for a lengthy hold which brought fears that Air Jamaica would again cause us to miss our connection, the flight was uneventful. We just made our Montego Bay to Newark flight, being the last to board.

In retrospect, had your flight crew not lied to us in Newark while the plane was still at the gate and the door open, we would very likely have left the plane and that would probably have caused them more problems. The obvious conclusion is that they lied to avoid this and keep us on the plane. Further, it appears that lying in this type of situation is part of their training -- they did it so smoothly and even smiled. All things considered, we feel very strongly that we were taken advantage of by the flight crew and by your airline for causing this grief and then not making it 'right'. We expected a screw-up on our return flight and tried to allow for it by giving up our last day 'beach time' to get to the airport early. Had we not done so we may well have missed our Curacao - Montego Bay flight.

Interestingly, while we fly to the Caribbean yearly we avoided Air Jamaica because of the horror stories told by some of your passengers and people in the travel business. On the unfortunate assumption that things must have changed by now, we decided to give your airline a try. Air Jamaica confirmed almost every bad thing we had heard.

If you had our experience with Air Jamaica would you fly the airline again? What you do to make up for what happened will very likely determine our choice of airlines to the Caribbean in the future.

Very truly yours,

MBL

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marliny
, JM
Jul 22, 2011 12:01 am EDT

on the 26/07/2011 i went to Caribbean air line office in Nassau Bahamas and pay one hundred dollars for a under age minor my son was to come to the Bahamas on the 3/7/2011 and while i was there wondering what was taking so long and why haven't i seen him i could not take the waiting any longer and went to the immigration office only to look there the glass door to see my 14 teen year sitting down in the back being process when the immigration lady kindly call me in that was when she told me that he came by himself .what i want to know is why then did i pay my money and on his return to Jamaica how is that gonna work out cause am not pay a dollar.his document # 201-[protected]

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Jack
, US
Jun 29, 2009 5:41 pm EDT

We had booked our flight to leave on January 19th to depart @ 8:35AM from BWI to Montego Bay to attend our son's wedding. We were told the flight was going to be an hour late. NO PROBLEM! We finally boarded the the plane and sat on tarmac for 3 hours. Then they told us to get off the plane and wait for futher instructions.

After a while we were told that we could not fly out till the next day in the wee early morning hours. We missed our reservations at Sandals and our son's rehearsal party. When we asked if Air Jamaica would at least arrange for Sandals to extend our stay for one more night we were told tough luck. They intended to do nothing.

The service and food sucked on both flights. I don't think I would ever fly Air Jamaica again and now with no response from my letter after four months I have no other choice to seek legal help.

We had four rooms at Sandals reserved at almost $500 each. We lost first nights stay and also missed our son's rehearsal dinner and was dead tired for the wedding. We had been up all night waiting for our flight.

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MBL
, US
Oct 18, 2011 4:51 pm EDT

Air Jamaica did not respond to it and even refused to give us our Delta frequent flier miles for this trip by just not posting them and not responding to requests to do so. Happily, Delta took care of that for us (Delta and Air Jamaica are in a code sharing alliance).

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Jevon
, JM
Dec 31, 2009 1:30 pm EST

### American Airlines!

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Jevon
, JM
Dec 31, 2009 1:28 pm EST

Air Jamaica is the best they had never had a crash and they are making you safe.Look at American Airlines crashing every second!

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denni
, US
Jul 03, 2009 4:08 pm EDT

need to step it up more

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Bridgette Rowe
Laurelton, US
Jan 11, 2009 9:50 pm EST

On January 6th 2009, my family and I was schedule on a flight 17 leaving out of Kingston, Jamaica. Our schedule departure time was 6:30pm but the flight was delay for thirty six minuetes making the new departure time 7:06pm. The flight left later than that shedule time and arrived in New York (JFK) at about 11:30pm. We waited about an hour for our luggages which was eleven pieces checked in for a total of six people. Six pieces of luggage came out but the others were not available. After chaos and confusion with passengers who did not receive their luggage after over an hour wait, we were directed by air jamaica staff to fill out a form for all missing pieces of luggages. We were told that our luggages were still in jamaica and will arrive on the first flight out of jamaica on Janauary 7th, and luggages will be delivered to our address. On Jan 7th at 9:30pm I receive a call from a air jamaica rep. telling me that he had ONLY one piece of our luggage and that the other four were still in jamaica and would arrived the next morning. Upon delivery of that one piece I notice that items were missing. Today is Jan11th and I am still waiting on the other four pieces of luggages. How can a airline that charges all that money be so neglegent? how can they put someone on a plane but left your luggage someplace else?. This is all out of greed because each person is allowed a certain amount of luggages at a certain weight times the amout of passenger that the plane allowed. Because of air jamaica greed of charging for extra bags and overweight this is the reason for overloading their planes, and in that process I am one of the passengers who have to suffer. I have been getting the run-around by air jamaica staff about the location of my luggages. This is inconvienting and stressing me out because I have worked hard all year and spend a lot of money for my trip. Air Jamaica has ruined the start of my new year and I will be compensated.

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Barbara Richardson
Feeeport, US
Jan 08, 2009 8:23 pm EST

My name is Barbara. On 14, february 2008, I attempted to travel to Jamaica for the funeral of an uncle. I reached the airport 1 hour late due to an accident on the parkway 1 hour before the schedule departure, I was told that my seat was taken, air jamaica had a 2hour delay. I was placed on standby for three flights, stayed until the last flight to Jamaica. When I asked what my recourse was, I was told to return the next morning the 15, at 4 am for standby. Upon arrival the next morning again I was told that I could not be guaranteed a seat. but that they could get me on for Monday 18, 3 days after the burial, the funeral was on the 16. I asked if I traveled on anoather carrier what would happen to my fare, I was told air jamaica would not be responsible. My husband drove me to East Islip, took Southwestern to Miami, Spirit to Jamaica. The return was just as dramatic. I was denied the trip back because the flight was full. I had to find alternate means by which to return. Trying to get any resolution to this has been just as dramatic. Went to the office in downtown Brooklyn NY, they have moved, went to their headquarters in New Kingston Jamaica, was told to go online to customer service, did the online as was told, they have not responded, called the 800 #, that monitored by ghosts. I need HELP.

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Lenisse Porte
,
Jul 24, 2008 6:59 am EDT

I have posititive comments to make about Air Jamaica. On July8, 2008, I flew from Ft. Lauderdale to Kingston on Flight #38. The flight attendants and pilots were extremely professional, personable, knowledgeable and exhibited the very best in Customer Service.

In addition, the Baggage Claims Supervisor at Norman Manley, Mr. Jason Ricketts also exhibited the very best in Customer Service. The day before my luggage was lost by another airline, but Air Jamaica along with the other airline, flew my luggage to Kingston and it was there when I arrived on the 8th.

Mr. Ricketts, your flight attendants and your pilots were superb and they deserve all the accolades you can offer.

Thank you so very much.

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Analene
,
Jul 12, 2008 2:06 pm EDT

Dear Miss. Thorpe,
Re: REF: SR08/02162/C2-46
With response to your letter dates June 17, 2008. I have received a travel Voucher of One Hundred US Dollars and full refund for the ticket purchased on Caribbean Airlines, however, I am rather insulted by this meagre gesture of good will as it by no way considered a fair compensation for the level of incontinence suffered by the hands of your organization after missing one of three nights of the St Marteen Carnival which resulted in one night as a no show at the Hotel that was booked, carnival ticket which was pre purchased which I did not attend and gross misfortune at the airport on both my departure and arrival on my trip.
I am a frequent flyer with Air Jamaica and I consider myself to be one of your most valued customers therefore I expect to be justly treated. I have since booked two other trips with Air Jamaica following that inconvenient travel and luckily I encountered only small delays on these flights so they were fairly uneventful. With this in view I have no hesitation in saying that your airline is one of the better ones in the sky but it still does not compensate for the gross inconvenience I experienced on my short trip to St. Marteen.
Based on your mission statement that your “primary objective is to deliver quality service at all times to your valued customers, ” I think there is still a lot to be desired.
I do understand that despite your efforts there will be “unforeseen circumstances” however, the way in which it is dealt with always goes a far way. A Voucher of One Hundred US Dollar as an act of compensation is ridiculous in comparison to my money lost on my one night delay.
When I was at the airport in Kingston and demanded to speak to a Manager no one was willing to come and hear my problems as it related to my flight, both on the day that I missed my flight and when I returned to Jamaica after paying for a one way ticket home from St. Marteen. This is unacceptable and in unforeseen circumstances there should always be someone at hand to discuss concerns and problems with.
I am therefore requesting that this matter be reviewed again and a better compensation package be considered as I don’t expect to stand the total loss of my one night missed in St. Marteen along with all the inconveniences faced by Air Jamaica’s team as my dept only.
I look forward to hearing from you in the soonest possible time and your prompt response will be anticipated.

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