Air India
reviews and complaints

I had the below ticket with Air india for my Mel- Del travel, booked from Makemytrip.

I travelled on 8th dec melbourne to Delhi . But for some reason had to stay there longer . Hence I called air India in end of dec (25-28thdec) and got my ticket status changed to Open ( which ur agent confirmed ).

My ticket was in kept in Open status till June (as confirmed by your rep).

When I called up Air india 20 days back, cust care executive is saying your ticket status is shown as Refunded in our records so talk to ur Booking agent ( makemytrip)

I called up makemytrip now and they are saying that since the change was done by Airindia team, they can't help . But yes ticket status is shown as Refunded and not open .

My questions -
1. When I requested for placing my ticket as Open, why is it marked as refund ?

2. Since my ticket was partially used already, you told me that tickets cannot be refunded or changed to other passengers, hence I opted for Open .
Now how your records indicate it as Refund ?

3. If it was Refunded, where was it Refunded to? I haven't received any money back ? Nor makemytrip ( I confirmed with them )

4. Since you moved my ticket, I am sure you have the call logs. Please check the records and confirm what I requested and then got a verbal confirmation saying that your ticket has been changed .
Since it was a Open and not date issued, no mail was sent out to me.

--
On this mail thread I have checked with Makemytrip again last week and the answer I get is - ticket has been put on refund status by airindia so they can't help .

I am sure you can definitely check the call logs about this ticket - that I had with your agent in dec - wherein I requested for a Open status ( as he advised that my ticket can't be refunded or cancelled )

It's high time I am going back and forth on this issue .

If it's an error from your end to put it into refund instead of Open status, then give me another ticket / voucher of same value to be used next time . But what am I hearing is that for Rs 50, 000 worth of my ticket and booking I am not getting anything back ... neither refund nor ticket ( as I always requested ).

PNR H0YF0
E ticket 098-[protected]

Need someone to look into this for resolution - manisha.[protected]@gmail.com
I need clear answer and my money / ticket please.

Regards
Manisha

Good day Sir/ Madam

I am Aamir p Shaikh n I lost my baggage I did all Formalities from mumbai Airport n air india staff says that will receive in 2/3 days but still yet no response from air india
I tried to called on this number02266858110/8108/8109 but no response from ur side
This is my baggage number BA 643834/33
I travel on 26 evening from houston USA to London heatrow to mumbai
Kindly do the need

I have been a frequent traveler in airline.but this air india service have always been awful.i have stopped traveling in this airline because of its staff behavior and customer service. But unfortunately this time i have to fly this airline.and the service was worse than appauling.have to stand for 1/2hour for jus a boarding pass, the requested a seat together with my spouse, n they made me hault for 30 mins and said it will be done...but they gave the seat too far away and jus gave an excuse of system failure.jus pathetic. The tone of the staff was horrendous and absolutely pathetic. You guys should jus shut down the damn airline..coz your charges are too high and the service is pathetic to the core.never gonno fly this airline again.

This is regarding rebooking of my father's ticket from (Chicago to Delhi) to (San Francisco to Delhi). Since there is no option to make changes to the tickets online, I contacted Air India customer care to do the needful.

To start with, the customer care phone service is simply terrible, takes forever to get hold of an operator & then the wait time after the operator places your call on hold (and this happens several times) is just too miserable. Sometimes the call including the wait period goes on for over 30 minutes & even worse the call gets disconnected at times. Its like you have to experience the torment yet again.

for me I was contacted by someone from your office a while ago & was placed on hold for over 30 minutes & then the call got disconnected. The fare details provided to me today is far more than what it was 2 days back.

This particular issue dates back to 21st May. I finally manage to get hold of the agent & I am told that the adjustable amount to be paid towards the ticket would be INR 12, 756 (inclusive of all - the call continued for over 20 minutes & I was placed on hold for almost 15 minutes during that call). I was asked to wait for another call that will guide me to the payment instructions for making the payment.

When I didn't receive any communication even on the next day, I decided to send a reminder email. I finally get a return call last night (24th May) after 2 reminders & now I am told that the adjusted fare is around INR 22, 000 - as the fare fluctuates everyday. This particular call lasted for over 30 minutes (wait period 25 between agents trying to connect calls between each other) & eventually the call gets disconnected as the agent decides to talk to his manager to see if I can be offered the initial price for the tickets. And now I am just stuck with an unresolved service.

This is utterly disappointing & unacceptable! Absolutely not fair! I, being the customer is being asked to pay double the fare for no fault of mine, not to mention the horrendous phone service every time I call customer care.

I am not sure how to deal with it right now.

Would really appreciate if a reputed organization like yours' learn to value your customer's time & be a little more empathetic towards customer needs. Just to rebook a ticket a customer has to go through such a lengthy & painful process. Plus, there is no option for rebooking tickets online.

I am at a fail to understand this complicated process.

Please help me understand what I must do to get this resolved.

I had a very pleasant flight AI 137 from Delhi to MALPENSA on the 2nd May 2019. Service began on time followed by lunch awhile later. FINALLY we had a snack which was a brioche at room temperature and some fruit.
I returned home today and on the Flight AI 138 we had some very unfriendly crew.
To start with i felt the service of beverages began late. Then no crew came back to ask if one needed a refill. I don't usually drink but on flight I do enjoy just a glass of wine!
Before you knew it the announcement went up saying dinner is being served get your tray table ready, all fine. I requested for Lasagna and the stewardess said "no it's over" with no attempt to say I'll get back to you in a moment. They were just around 5 or 6 foreigners and I don't believe the Lasagna was over as she began service from I think Row 22. My seat no. was 24 C. Not an issue I ate the miserable vegetarian meal!
I went off too sleep. Breakfast service began and I was in deep sleep with my eye masks on.
On awakening I pressed the attendant button for the first time and waited. Repeated 5 to 6 times but no one attended. Finally walked up to the front galley to see 2 attendants chatting. On questioning them why they hadn't responded, I get very rudely told by a MALE ATTENDANT that it in not showing on their ZONE! THE LIGHT STILL SHOWING ABOVE MY SEAT 24 C. Not enough the FEMALE attendant raises her voice and repeatedly says she came for service but I had the eye masks on. I was shocked at their arrogance and attitude, just because the flight was 98.9% Indian travellers? My husband is a frequent flyer with Air INDIA and we have travelled far and wide with various Companies but not encountered this behavior.
Breakfast was served...cold, cold brioche and a muffin which I did not eat. Had fruit and coffee.

As per the policies of the Air India, senior citizens are liable to get 50% off on all the domestic tickets travelling within India. Any kind of concession was not given/available for my booked flight number with the following details :-

Booking ID - NF21167187233832
From - Kozhikode (CCJ) to New Delhi on 21 April 2019.
Passengers : 1. P S Narayanan Nair (Senior Citizen)
2. Neena Nair
3. Irene Andrews
Registered email - prashant.[protected]@gmail.com
Phone - [protected]

Through the Air India website we were directed to optiontown to prepay for a upgrade subject to availability.
Booking ref Z6WQJ
Optiontown confirmation [protected]
We did not receive an upgrade despite there being vacant seats in business class and that we had prepaid 9 months prior to the flight! To add to our frustration we have not received the due refund despite being assured it would be within 5 days of date of travel.
We are very circumspect and concerned.

Accident on flight/close save - obsolete aircraft_ pathetic condition

Me and my wife were travelling on flight ai 144. A delapidated boeing 747, returning from mumbai and was holding business class ticket. I was seated on seat 1 b along with my wife on 1 a. (we were upgraded to first class to seat 1b and 3 b (which was mutually exchanged with another passenger with 1a). Worst first class ever!
As soon as the flight landed in delhi, with the force and speed of landing, a large roof panel fell on my head, injuring me. It was a close save as I could have had severe head injury or even died.

This is the condition of air india planes, being operated, the boeing 747 aircraft must be at least 25 years old and very badly maintained, the back of my seat was faulty and as soon as I put my back on it, it would recline, so nothing was in order. As soon as one walked into the cabin, one could see the bad condition of the aircraft!

But the airline is still running it!

Given the flight was totally full, we couldn't change the seat, so the upgrade was more painful 😖!

I am attaching pictures of the large panel which fell on my head and injured me, staff helped me with a ice to put on my head and contain my injury, but it could have been fatal for me as a large part of the roof fell on my head with lot of force!

I am sure this must have bene reported by the staff, but I have not received any feedback, explanation or action taken from air india yet?

Is passenger safety not their concern, how can they fly such air crafts with are old and dilapidated and not maintained which are gross risk to passengers lives even without a crash!

I, Neha Jain had booked an Air India flight (AI191) from Mumbai to Toronto via Newark, with booking id [protected], for 10th May. I had confirmed the visa requirements for USA transit with air India thrice (once before booking the ticket and twice after booking). They told me I don't need a transit visa since my layover time (2 hrs 15mins) is less than 8hours and I have a Canadian PR. However I wasn't allowed to board the flight after completing security and immigration. I need a justification for my below questions:
1. Why does Air India customer care give incorrect details about the visa if they are not trained and authorized to do so
2. Who is responsible for the financial loss that I had to bear, along the wastage of time and mental harassment caused to me due to all this.
3. There is no coordiation between AI ground staff and customer care for even minute details. Isn't it the responsibility of AI to guide customers correctly and tell them the right thing.

I need an apology from Air India for all this harassment along with the refund of my ticket fare and difference in the next air ticket.

Do reply and do the needful ASAP.

Sir I have booked a flight from Delhi to Toronto via EWR on 8th May 19 dep time 9pm from Delhi. As this flight was via Mumbai, after reaching Mumbai we have been informed that this flight which was scheduled at 130 is delayed by 8hrs . I have connecting flight from EWR to Toronto and further From Toronto to Halifax the same day. Air India staff at Mumbai is neither giving us accommodation, nor they taking care of connecting flights. Why because of fault of Air India Ishould loose Rs 50000 for rebooking my connecting flight.

The staff here seems to be so helpless, there r small children old people but they r ready to give any solution.

PleAse let me know why I should bear a loss of 50000 Rs because of Air India's internal issues.

I can provide the tickets of both the connecting flight. Pls connect me on my emailID Anurag.[protected]@gmail.com

I have not received my checked-in baggage in SFO airport. By baggage ID - AI690604. And ticket number given below. Start date 4th May in Hyderabad AI840 flight.
The executive near the baggage picking area was aware of this miss and mentioned that the Air India had already informed on the missing of the baggage in the first flight. They gave me a soft copy from SFO for this issue. Same is attached.

Can you please provide the PIR document for this issue which I can use for further process.

Airline Ticket Number Routing
AI 098 [protected]-860 HYD DEL SFO PHX JFK BOM HYD

I wish to raise a complaint regarding my return flight back from Amritsar on 21st May 2019 and the Political issues that you are having at Amritsar Airport and having to subsequently cancel flights and redirect to Delhi Airport instead. Can you please kindly note that my Flight is a Direct flight from Birmingham to Amritsar.

I have subsequently spoken to a view officers now and was promised that due to the fact that it is due to your own fault that my 21st of May Return flight has been cancelled that no charge will be applicable to me for my 2nd change, as I have already taken up my 1st free change. This was before you had arranged for alternative flights back before and after 2 days of the date of 21st May. But unfortunately I am now being informed that there will be modification charge of £125. But since this cancellation, I have now decided to travel back on the 7th of July instead.

For the inconvenience caused to me of the subsequent cancellation and being re routed to alternatively to Delhi Airport, I wish to complain and have the fee waived on this occasion, as I was promised that no such fee would be applicable and that Air India would be giving me a 'Free change' due to the inconvenience caused to me.

I would be grateful if you could kindly look into my complaint as I would not want to refer this matter to the CAA, Civil Aviation Authority.

My Ticket no: [protected] - Mrs.Prabhjot Kaur

Name : Ghulam Sarwar
E.Mail : [protected]@yahoo.com
Phone : +[protected]
______________________

Mai PATNA/DELHI/DUBAI 30April ko safer karraha tha, (1)patna se delhi ke douran maine Tea ke liye Milk Powder ( Jo 1 Gram Ka hoga ) manga magar dene se inkar kar diya - (2) jab delhi se dubai keliye fly kiya to mujhe piyaas lagi maine kitni bar calling icon dabaya har baar crew ne aakar beghair kuchh poochhe koi sawal kiye icon light ko band kiya waise hi 1 ghante tak piyaasa baitha raha routine ke mutabik phir beverage serve kiya, Agar koi kisi prershani se joojh raha hai to kam se kam icon band krne se pahle poochhna to chhahiye kiya chahiye ya kiya masla hai magar itni toufeeq crew ko nahi huyee ki koi poochhta mai 42 se safar karraha haoon kisi airline me itna kharab salook dekhne ko nahi mila yahan tak ki air india me bhi kabhi aisa nahi hua . Isliye air line se guzarish hai woh apne crew se poochhe aisa bartao kyoun hua choonki mai topi pahne hua tha isliye ?

Hi Air India, I was not able to catch my flight YR0SB because of indisciplined and very rude behaviour of your Air India Staff called Prasanjeet at Kavi Nazrul Islam Airport. I requested him 100 times to on board me when i was just 1 mint late but they didnt allowed me. When asked for manager number, they denied giving the same. He also said do whatever you want to, i will not give number. Never had this much of bad experience with any flight. I need my entire refund as soon as possible before i lodge a full complaint on ITR/Social Media/MCA. Moreover the flight was suppose to take off at 2.10 but it took off at 1.50. How is this possible. Highly irresponsible people in your team. This kind of staff should be immediately fired. Kindly refund my money.

Please let me know for any further details but i wont be leaving this issue until resolved.

Hi Air India, I was not able to catch my flight YR0SB (AI-518) because of indisciplined behaviour of your Air India Staff called Prasanjeet at Kavi Nazrul Islam Airport. I requested 100 times to on board me when i was just 1 mint late but they didnt allowed me. When asked for manager number, they denied giving the same. Never had this much of bad experience with any flight. I need my entire refund as soon as possible before i lodge a full complaint. Moreover the flight was suppose to take off at 2.10 but it took off at 1.50. How is this possible. Highly irresponsible people in your team. Kindly refund my money. I am not going to leave this until resolved. Will post the same on social media as well about this.

My name and number are : Ellen Dietrich [protected] (frequent Flyer Number)

I had booked the follwing flights from Kathmandu to Frankfurt, Germany:
Tue, 30April19 AI214X Kathmandu NP 10:25 am to Delhi, India 11:45 am
Tue, 30April19 AI121X Dehli, India 1:35pm to Frankfurt, Germany 8:40 pm.

My flight was changed in the following way:
Mon, 29April19 AI216X Kathmandu, NP 3:35 p.m. to Delhi, India 4:50 pm
Tues, 30 April19 AI121X Delhi, India 11:55 am to Frankfurt Germany 6:40 pm.

I had a lay-over in Delhi of 14 hours, but was not provided a hotel room. Calling the office of AI in Kathmandu a few days before I was told by the Station Manager : Mr K S Mehmihis mob : 9851 22 94 65 that I would be provided with a hotel room. But reservations could not be made from Kathmandu.

At Delhi airport, aAfter insisting I got a voucher for a dinner and for a breakfast (consisting of a sandwich and a small package of organge juice) in Delhi-Capital, a noisy restaurant, not a lounge as i was told by the man in charge. I had no bed for the night.

Ellen Dietrich

This is with regards to travel agent Vayama ref: VUS-[protected] and AirIndia ref: JPLYP

We traveled from Newark (EWR) to Chennai (MAA) and our checked baggage - 1 piece got delayed on the flight AI 094 at Chennai on 30th March 2019 and got delivered on 1st April 2019 (more than 36 hours). I purchased service package premium for delayed baggage and advised by Vayama to complaint about this. Please do the needful and let me know if you need more details.

Thanks, Rajasekaran

Writing this to make a complaint regarding my recent experience with Air India ground staff and airport service of Hyderabad.

On 16th April, I had to board flight AI-127 (Timing-20:55 IST). I was travelling to Delhi with my father, who is physically handicapped and recently (12th April) had a Major eye surgery. The treatment which my father and I had to face was unbelievably rude and harassing.

Elaborating the case for your understanding.

As there was no specification of terminal/airport in my booking ticket, I reached domestic airport at 19:15 IST. I went inside for wheelchair assistance for my father and guard asked for my flight details. He informed me that my flight is from International Airport and I will get wheelchair assistance from there only. Since my father is physically challenged, we took airport shuttle which took 20-25 min us to reach International Airport. Post reaching airport, I immediately ran to guard for wheelchair assistance and the guard denied to provide it. By this time, my father was out of breath and no one was helping me to expedite the process to boarding.

I ran into boarding line but it was all covered by barricades and crowd due to which I could not reach boarding point. It was very unorganized and chaos which is again airline failure. Still I made it reach boarding counter at 20:05 IST but the staff rudely denied and told me that boarding has been closed.

I requested everyone over there as it was still 50 min for flight departure. I discussioned with Mr. Lal Prasad (shift manager) and told him to help me in boarding and he shouted at me saying - why you coming to me. I don't want to entertain you. And shouted at counter staff too that why he allows me to talk to him. It was humiliating!

Later I went to Ms. Kavita Srinivas (Chief Manager) requesting same and she too responded rudely and blamed me for coming late. She wrongly updated in system that I reached boarding counter at 20:25 IST to which I asked to check CCTV. All this time, my father was standing outside without any wheelchair assistance. I went to him to get him seated and by the time I came back both managers were gone. We were then forced to go back to domestic airport to talk to another shift manager. We came to domestic airport and I summarised my concern to Mr. M Srinivas (Senior Manager) and he too denied to help.

I am highly frustrated by Air India staff behavior and service. Such careless and pathetic misbehavior is not encouraged at all. Such arrogant staff in Air India is a disgrace to the brand. I need immediate action to be taken on the staffs and compensation for my monitory loss because of mismanagement of airline.

Dear Sir,
I am writing to make you aware of a recent extremely aggravating experience I had with a member of the flight crew on the flight from Lucknow to Dubai. It happened on IX 193 on 8th April 2019.As soon as the plane had gained altitude, I observed that the first row had two vacant seats.I had earlier enquired at the check in counter to upgrade my seat asking for first row.The check in counter person told me to check with the cabin crew for the same. I approached the cabin attendant Mr.Bharti Das asking for the same. As soon as we began to talk, I noticed he had a rude and rather arrogant manner, and certainly stood in sharp contrast to the other airline crew members who rather have soft and pleasant tones. He denied the whole request saying that it's a paid seat and we cannot give you.I was ready to pay the charges and told him the same and the things progressed from that point and his very rude behaviour was apparent.The flight purser Mr. Bharti Das who has long forgone his age of being a flight attendant was continuing to argue about this .It was beyond my anticipation to receive such misbehaviour and felt like a beggar, begging for seat. This is not a professional way to deal with your passengers.Just for your information in past 6 months I have travelled by Air India express several times to same destination LKO-DXB and DXB-LKO due to some medical emegencies back home. I would be providing my details and you could retrieve the data from your side.Nevertheless I can provide the data to you too.Suffice it to say that if we had not been on a plane, I would have done what anyone would do when faced with a rude server, whether he is in a restaurant, a hotel or elsewhere. But, as a good citizen knows, in these times when issues of security are paramount, you can't make a fuss of any kind in mid-flight.So I am writing to you about it now to let you know that I expect you will reprimand that man, whose name is Mr.Bharti Das and let him know he ruined the flight for me. I fly that same route fairly frequently, and I hope to be able to continue to do so, but if I encounter another employee like him, I'll have to stop using your airline and look for a different way to make the trip.
Supporting documentation boarding pass can be made available upon request.
I will be sharing this service experience on my company website and Social Media platforms too. I would also look forward to sharing the airline's repsonse in a future on my personal and company and Social Media Platforms.

HI

Ref: AI Y1PP5

My dad Cola Sampath, Narahari who is 87 years old diabetic who has difficulty in walking travelled in Business class AI round trip from March 3rd to March 16th. with the wheelchair assistane requisition. Everything was ok going from New York JFK to Hyderabad. Coming back from Hyderabed to Mumbai he got out of plane that was stopped away from the Terminal and the staff from the plane told him to walk to the terminal pointing to a staff member with the wheelchair. My dad had to walk there and when he reached the staff member with the wheel chair said that he/she is waiting for an different person /flight going to London and she asked him to go inside the terminal to find a ir India counter. My dad literally had to drag himself in pain to reach where it was very far and in the counter he was made to gon from one counter to another. Finally someone came and helped him with the wheel chair and my dad told him the experience he had encountered. The staff member said it was unacceptable and that too to a senior citizen with Business class ticket. My dad asked him to take him to the lounge so he can have the food, to which understandably he politely refused because he was in shortage of time and already they were boarding the flight. They made it ti flight on time. This is totally unacceptable. Keeping in mind his diabetic health and his mobility we booked him in the Business class how can the crew from the Hyderabad flight let him outside the plane without the wheelchair, and furthermore he also lost his phone during all this malee. He could have fallen or his health could have taken for worse. I am totally appauled by this situation. I definitely think someone should seriously address this complaint in a proper manner and adequately compensate him for the pain and suffering and the loss of his phone. My name and phone number is Jayashree Thiruverkadu [protected].

Thanks