Air Canada
reviews and complaints

I am stranded in Toronto for 12 days from 16th June to 27th June without any support or anybody to directly contact in your company to help and I want to understand how you intend to help me out - I have had 2 flights cancelled in 24hrs and I should not have been allowed to leave London on 13th June without being informed that my flight YYR to PVG was suspended since 9th June.

I wholly find your company responsible for allowing me to leave London and now I am looking for compensation and support urgently for two cancelled flights, hotels and meals.

Below is a brief of my experience since starting my journey 13th June

13th June - AC855 arrived in Canada - to catch flight 15th June AC27 to Shanghai

14th/15th June - Undertook required 2 PCR tests + Antigen for HDC Green Code

15th June - Arrived Toronto Pearson Airport Early as I was unable to find booking online, also I could not find the booking at the airport kiosk Machine.

Asked to join the que to speak to an agent.

Agent Informed me that the flight AC27 had been suspended since 9th June - 5 days prior to my flight 15th June AC855 to Toronto from London, she asked why I was at the airport.

Complaint 1- Nobody had informed me of the suspension, the agent said nobody had informed her directly she had found out off social media.

The agent rebooked me on a flight for 23rd June in Economy - I asked what I was to do until then? she introduced me to the floor manager. Floor manager said that I could pay for one nights accommodation and reclaim.

I enquired about the rest of the nights I had to remain waiting, he said I would have to write to you but an answer might take 2 weeks and he did not understand why I had not been informed of the flight suspension.

Complaint 2 - No support offered for my extended stay in Toronto.

The manager suggested I go talk to the Reservations at Isle 15 on the white phones, as he could not help me anymore.

I waited on hold for 45mins before I could speak to an agent

Complaint 3 - No support at the airport - phone staff only .

The agent Monique was extremely helpful and manged to get me on an earlier flight - AC131 & AC25 YYZ to YVR to PVG, back to Premium Economy

I was pleased with this outcome and considered that the cover of one night accommodation and earlier flight would be a suitable arrangement.

16th June - 1 additional PCR and 1 Antigen test (12hrs before flight) to meet my new requirement for HDC Green Code.

Notified during day of 16th June that flight had been delayed from 21:00hrs to 22:00hrs

Went airport at at 18:00hrs - showing all my documentation - the agent said she was not able to accept my Antigen test as it was not after 3:00pm as stated by the China Consulate that morning

Complaint 4 - No notification of change of requirement.

I dashed out of the airport with all my luggage and rushed to get another Antigen test from FH Health - airport road - as Drug smart had closed at this time.

Eventually was able to check into Flight AC131 YYZ to YVR.

During Evening Gate changes and continuous delays were announced - Gate D24 - D39 - D24.

00:00hrs announcement that plane had arrived but there were no pilots available

01:00hrs announcement that flight was cancelled

Complaint 5 - Poorly managed cancellation and weather awareness

Told we would have to get our luggage and this may take 2-3hrs.

Went to Luggage carousel and waited 2 hours for baggage

Complaint 6 - Luggage repatriation was a complete disaster - many bags getting ripped on the carousel, no staff around to assist with baggage unload.

Went to Aisle 15 White phone for reservations - waited 1.5hrs to get an agent

Complaint 7 - No support in the airport, not enough phones to cope with the demand

I was not offered any rebooking options, just told to see Booking Agents at the airport.

Complaint 8 - There are no booking agents in the airport anymore, why are we being advised there is?

16th/17th June spent night at Airport - thousand of people waiting and lining up to speak to Booking agents that are not there.

I booked a hotel for 17th/18th until I can sort out what is going to happen.

17th June - Returned to airport and spoke with Agent Victoria - very polite and helpful lady, passed me onto Mudassar - again another very polite and helpful member of staff. He managed to get reservations to send me a updated booking for 27th June YYZ to YVR to PVG, however I have no support mechanism in Toronto as I was only here for 2 days to do the relevant PCR test for my HDC Green Code.

 

Booking Reference # 2LTL3C

Baggage Tag AC 919270

Passenger James Heidema

On June 10 I was to fly YEG AC334 (Edmonton) to YUL (Montreal) AC844 to FRA (Frankfurt) AC A321 to HER (Crete). First two legs with Air Canada, last leg with Aegean!

First leg YEG to YUL delayed, therefore missed connecting, re-booked to LHR (Heathrow). It was delayed, therefore missed next flight to HER (Crete).

Rebooked with Aegean to ATH (Athens), stayed overnight in Athens, then flew to HER (Crete, the following day. BAG NEVER ARRIVED!

This was a $7,000 business ticket. My bag was last scanned arriving in LHR.

On June 17, I departed Crete and Arrived back in Edmonton.

On June 20 Aegean Air called me from Crete. They just received the bag in Crete, and sent it to Athens and then on United flight 8595 arriving in Toronto on Tuesday, June 21.

After waiting 3 hours to speak to Air Canada baggage handling, only to hear there is nothing they can do.

My bag is apparently in Toronto, and I am home in Fort Smith, NT, Canada.

My luggage was not at my destination when I arrived in Calgary from Montreal on June 21st. I checked at the flight desk and they told my luggage would arrive later the next morning and they would deliver it to me. When I received my luggage I noticed it seemed very heavy and when I opened it my clothes and all my belonging inside were soaking wet. Some of my clothing was new and never worn and my luggage was brand new. Luckily my clothes were not ruined.

Flight AC323 June 21 - Montreal to Calgary

Please note that this relates to booking reference 4FITBE and ticket number [protected] for myself and ticket number [protected] for my wife.

I booked a flight on June 18th at approximately 11 PM EST directly on your website and was guaranteed a free cancellation and full refund if cancelled within 24 hrs. I know the policy very well as I have done this at least twice in the past and a loyal air Canada customer.

Within the 24 hr window I tried to cancel the flight so I can book an earlier flight instead as things have changed and we have to return to Canada earlier. This was approximately 3 PM EST on June 19. However, I encountered the following problems:

1. When attempting to go to my booking and cancel the flight, I am getting an error message saying the service is temporary unavailable and I must call customer service. The cancellation will not go through for some reason.

2. During different attempts I received a different message asking me to complete a refund request form. I completed the refund request form for both tickets for my wife and I.

3. Attempting to call customer service, I received a message stating that the company has higher than expected call volumes and I will not be placed on hold. The message advised that I visit the Air Canada website, the same website that tells me it is temporary unavailable.

4. I logged into my booking and entered the booking reference number and I get a message that it is invalid. I entered both eticket numbers for my wife and I and I get a message saying the ticket numbers are invalid and it MAY have been cancelled and that I should call customer service.

At this time I do not know what to do as I have tried everything possible to cancel the flight in good faith within the 24 hr window as I should so I can book a different flight on your website but your site and customer service lines and solutions are not working.

I sent a message to your Customer Relations Department also approximately 30 minutes before the 24hr deadline is desperation to get this cancelled within the 24hr window but I have not received any response from anyone except an automated acknowledgement for my message. I have no idea what to do and I trust Air Canada will cancel the booking and provide the full refund as the issues I encountered when attempting to cancel is all Air Canada's fault. You cannot tell a customer they can cancel and then your mechanisms to cancel do not work.

I have all evidence of the attempts made to cancel including pictures of the messages for the 24hr cancellation guarantee, pictures of the error messages when I tried to cancel within 24 hrs, automated responses from air canada when I tried to get the cancellations and refunds as well as automated responses from your customer relations team expressing my desire to cancel within the 24hr window but air canada's facilities failed to allow me to cancel.

Please email me on [protected]@hotmail.com so we can resolve this problem.

I look forward to hearing back from you and continue to fly Air Canada.

I would like to make a formal complaint to Air Canada for the worst travel experience of my career. I have been flying with Air Canada for 30 years and I was an Elite member for some of them. What I experienced on my travel to New Orleans was the worst that I have ever seen air Canada prepared.

Air Canada lost my luggage on the way down (tracking number MSYAC11304) It never arrived in New Orleans. I had to pay an Uber to take me down to a store to buy new clothes and toiletries for my week of important sales meetings (100$). Over 400$ in clothes and toiletries. I accepted that round of bad luck.

I then made it to the airport for my return flight to YSJ on June 11th. The flight was delayed by 6 hours. This also cost me extra meals 50$. This delay caused me to miss my connection in Toronto to Saint John. I had a hotel saved in New Orleans (230$), so I chose to stay there and catch the flights the next day. The next day we had a 5 hour delay (50$ meals) out of New Orleans. Once we arrived in Toronto, we were pulling up to the terminal to just barely make our connection. Guess what. NO GOUND CREW FOR 40 MINS! I missed my flight. All hotels were booked. I had no where to stay besides the floor of Toronto Pierson Airport. See attached pic. I managed to get out on standby to Montreal Airport at 0630 the following morning. We then got delayed on another flight out of Montreal on Standby. Finally making it back to YSJ Sunday evening. My whole weekend lost by Air Canada staff shortage and poor planning. There were no maintenance issues only Air Canada being poorly prepared with a new run to New Orleans.

I tried to recover my luggage in New Orleans on June 7th and there was no Air Canada booth to inquire. I had to rely on Breeze and Sprint airlines for help as United said they no longer support Air Canada. You have a Flight to New Orleans that you are not prepared to operate effectively. I suggest you do not offer if you are not fully staffed or prepared!

I finally received my luggage yesterday June 19th after 12 days of it being missing. I searched everyday and it always said tracking with not being found.

I have 2 more trips that need to be booked in the next 2 weeks and I do not know if I should risk my travel with Air Canada again? I would guess my yearly airfare travel budget is ~15,000 – 20,000$.

I expect damages of lost luggage and extended stay cost me more than 1000$ not to mention the discomfort of having to sleep on the floor with hundreds of other people that you messed up their flights. I would also like to mention that your customer service is terrible! I waited a total of 6 hours waiting to speak to someone in India. They were no help and calls dropped on 3 occasions. Terrible.

You have always been a trusted travel partner. I expect to be well compensated for this experience and I hope it leads to improved travel for everyone in the future.

Your been associated your self with this company Flight net work that is not disclosing there not refundable tickets to customers, I would like my refund return to my Visa debit... Ticket NE6NS8 and 4NXKXT... this tickets where purchase online with this agent... and there leaving up to Air Canada for refund... Email [protected]@gmail.com tele# [protected]

The flight from Athens to Toronto was delayed. the airline decided to rebook my connecting flight for the next day (without accommodations - were they expecting us to sit at the airport for 15 hrs after a 10 hr flight?) and gave up my seats prematurely since I did make the connecting flight. they would not help me get on the flight or support getting onto the next available flight. The personnel was rude and lacked empathy, especially in the circumstances.

on top of that when my daughter had a medical incident (a seizure) the attention and support were poor, no medical attention offered! no help to get to connecting flight offered!

I am greatly disappointed with the service!

Me and my boyfriend were needing to go pick up my son in january on last minute notice as my ex was unable to find childcare while I was working away. My company covered my flight but we still had to purchase a flight for my boyfriend. However we did not plan or could afford 2 flights yet we got charged twice for my boyfriends flight. I noticed I was charged twice so flying back I booked with a different airline. I then returned to the airport to confront customer service there where I was told they were not able to help and to fill out a refund request online. When I got around to doing so it said it would be a 10 week wait for a refund... So I waited. However I did not receive the refund so I then called. I was then told that no refund request was put through even though I was positive I sent in atleast 1. The guy then proceeded to fill out whatever it was so that I could get a refund and said it shouldn't take 10 weeks as refunds are being processed quicker now. It has now been 10 weeks... Again and still no refund on a flight I paid over $900 dollars for one way... Twice. I'm a mother who is working to make ends meet for my son with another son on the way. I often travel to bring my son to alberta to see his father and would never book again with air canada after this experience i've had. Its been 6 months and I have yet to receive my refund and i'm paying interest thought my credit card company on this... Please before I take this to social media blasting my terrible experience. Do something to fix this.

Ticket booked under ryan macgregor booking reference 4i5g25 departing saint job january 3rd. The second reference from it being charged twice was 4i4lty

It's simple, Air Canada is the worst airline I have ever flown. I have flown over 50 carriers as a retired t.a. June 9, Flt 707. No wheelchair. Having to walk all the way to a counter and beg for a chair is demeaning and totally offensive. I got a wheelchair and sat near the counter and watched your employees take other customers, as if I was invisible. I begged the agent to help me. The wheelchair person disappeared. I explained I had called A.C. 4x the past week (3 hr waits) and emailed 5 times and got no response. I explained my difficulty to stand or walk and could I be closer to the front and near a bathroom. He obliged me and I was grateful. There was no one to take me to TSA. So I wheeled myself and was yelled at by LGA staff for doing that. Like your airline, they chose to be the problem not resolve it. After 2 hours I finally got to the gate even though the airport was empty. Then the plane was delayed more than two hours. With no help to move to the counter, I simple said loudly that I had to catch a ONEX bus at 2:20pm. I was going to a funeral. None of your staff cared. Then Niko showed up and he was brilliant. He switched me to Flt 709 and it was only a hour late. Despite the discomfort of being in a middle seat and holding my need to a bathroom in check, we made it to Toronto YYZ at 1:30pm. I was so hopeful that I could get to the bus on time. Well we did not deplane until 1:55pm as there was no one to open the door. I got off and no wheelchair. I crawled to the top of the gangway and said out loud "I need a wheelchair." I was told I had to wait, I said that I could not wait, I had a bus to catch. So I saw a red carrier and begged the lady to get me to customs and a wheelchair. She decided to make a phone call first! Then we made it to the custom's door and was told to sit down and wait. I have a bus in 20 minutes. She did not care. So I made it into the customs areas, ignored all the lanes, and went to the front. A lady came up and yelled I could not do that. I replied I already had and I only had 18 minutes to get my bus. The customs agent took me and I was done. Out in the open area, I had no idea what to do or where to go. I yelled "I need a wheelchair and I have a bus to catch in 17 minutes." A POLICE OFFICER felt sorry for me and HE got the wheelchair an HE wheeled me to baggage claim to get my bag which now had a broken handle and we raced to B1 area to get the bus. It was 2:20 pm. We got there to wave goodbye to bus which just left. The officer had to go and I was left there alone and I had no idea what to do. There was no way to Kitchener unless I took a car. The car would only take me to Sportsworld as I was not sure where I was to go and the Onex bus stopped there. It cost me $150 and was yelled at, for not having Canadian money even though our dollar is stronger. We got there, and found out my phone did not work in Canada. I was crawling around seeking someone with a phone. It was too late, they were going to pick me up, but when I didn't show or call, they left. I saw a 302 bus and I explained my problem. I had no Canadian money and, out of kindness he told me to get on. He went to the Fairway Mall, I think, and pointed at the #7 train which would stop near my Hotel. Were it not for these kindnesses, I would have been stuck. So I wound up going to Canada for nothing. Whom should I send a thank you card, to, Mr. Rousseau? Did I mention my feet are paralyzed?

Part Two:

June 11, return on flt 724. This is the final chapter of my last Air Canada flight.

My family brought me to YYZ and I was there 2 1/2 hours early. Not a wheelchair in sight. So I made it to the counter and they just didn't care. Finally this young lady got a chair and, though not her job, she took to the complete other side of the Terminal. I was esconsced in front of one of the worst agents I have ever encountered in over 60 years. She was stupid, nasty,

mean-spirited and had no idea of how to do her job. Sorry to say this, but 100% true. She wasn't sure how to get the luggage tag, then she had no idea how to get the red priority tag used for handicapped people, so I tore the one

still on my bag from the previous fiasco and we used that. My masked slipped and she rudely lectured me. It was an accident, talking to her from a

wheelchair, I endured her lack of professionalism. I mentioned there were a few people just a few feet away not wearing masks, she said nothing. Since her position was not at the main ticketing section, I said I wanted to make sure I saw the bag get on the conveyor as I had my cpap machine which keeps me alive when I sleep. Well you would think I said I had a bomb in my bag. She said I needed to remove it and more nonsense. In 40 years I was never told I had to do that. I asked for a manager who was right there and

said nothing. This black gentlemen made me wait 15 minutes while he was on the phone... laughing. when I arrived I mentioned I need to hurry up as I had to go to the bathroom. I have prostate cancer and needed to go. No one cared, Finally this "manager" walked over. He never looked at me, never listened to a word from me and refused to answer my questions. Is this your customer service? Shame on all of you. Finally he told the girl to put the bag on the conveyor. But she didn't feel like it so this man, Yzoel came by and he did it and then wheeled me to the TSA. That all took an hour. At the TSA Yzoel disappeared. So when I got to the other side, I had no one to help me. No wheelchair. I started pleading for a wheelchair, nothing. 4 women went through Tsa after me and had wheelchairs waiting for them. It took almost 40 minutes to get mine and those women were on the same flight as I. I saw this one Korean man with major attitude who started to tell me to sit down, wait blah blah blah. Then I said something in Korean which did not suit him. I think he forgot why he was there, wasn't it supposed help the passenger? He came by again and start giving me demands and he really pissed me off. After all that time and all the lies I was told, I started to wheel, myself, into customs. Out of nowhere this really nice man, Vasily came up behind me and took me through customs and all the way to gate F32. I thanked him profusely.

Remember I mentioned the 4 phones call and all the ignored emails? I was trying to get a seat up front, and since I am not an ATM for Air Canada I felt it was terrible to financially gain because I am handicapped. That pathetic girl lied and said I had seat 33F and that was final. I said how difficult it would be for me (I have 17 herniated discs) make it down 33 rows. She had the heart of sandpaper. When I finally got to the gate the attendant also lied to me and said there was nothing closer for me. When I started to Board the plane, I mentioned it to the stewardess and in 2 seconds I had a seat near the front. Kudos to her. Of course we were never going to leave on time, because that doesn't happen at Air Canada and the attitude about it! Priceless. So other A.C. flights had been cancelled and many of those passengers had cleared customs and booked other flights only to get texts saying they were rebooked

on Flt 724. So we were held up for over an hour. Once everyone was on, the door closed, we sat there for another 30 minutes, leaving, finally, at 7:50pm. Almost 2 hours late. Well it was better than the 3 hours in NY. What is clear to me is that Air Canada does not care about it's passengers and wants nothing to do with the handicapped ones. No apology was even given for the late departure. But anything for more revenue, right? I even had to beg for a full can of Canada Dry Ginger ale which the stewardess hesitated despite my having seen her give full cans to 2 passengers two rows in front of me.

What a mess your Airline is. I did research and even found an Article back on March 28, 2008 detailing requirements to be the Chairman of AC, and no where does it mention customer service or satisfaction. Even read some of Rousseau's speeches and never a mention of customer service. It's as if your airline could survive without any of us. Ok I am done. Most horrible flying

experience I have ever had and I used to fly myself. Your airline is horrible and many of those passengers that were redirected to Flt 724 were so upset and complained all the way to NY. But that doesn't bother you, YOU DON"T care.

When you research me, you may find comments that I was a bit loud or not nice and it was true. I had to lean and stand forever waiting for a wheelchair that never came several times. If Air Canada did not like the attitude I developed, then you shouldn't have created me. SHAME, SHAME on your pathetic airline. We don't care about your new touch systems or this and that.

We just wanted to be treated humanely and as valued customers. But you have no idea how to do so.

What do I want? I feel terrible about depriving anyone of there just due. You deserve nothing. I can be treated like bovine scatology for free, don't need to pay for it. Full refund, $89 for the ripped luggage and $150 for my car service

to Kitchener. You probably won't deal with this, or even respond, But the NY State Dept of People with Disabilities will and my travel agency will no longer issues tickets with Air Canada. There are so many reputable carriers so who needs you. Thanks for the hellacious nonsense and Have a nice day.

Larry Wilkes locator 3134DM and 3HV2QS

good morning,

for years I was an Air Canada customer - religiously, 15 years ago I had a terrible experience and switched to the other guys. I am sure I am allowed to say West Jet without lightening bolts making it to my PC while I type this.

I decided to give AC another shot just to see if things may have changed, well the inflight service was fine my beef is with your policy on Emergency Row seating and its priority or should I say the lack thereof.

During my checking 24hrs prior to this flight it said I could change the seats at that time, didn't say it would be $$49-50/seat where we as working customer would have to pay, the other guys (West Jet) do not charge?

upon arriving at the counter I inquired to the AC Team, do you do priority boarding for Emergency Row seating - they smiled and said No. The other guys do (West Jet), I guess they appreciate the support during the flight in the event things go sideways and we have to become part of the flight team to get the doors open and hopefully make an impact on a terrible possible situation.

To conclude my point here I am disappointed that your setup and SOP doesn't reward the people that want to help but rather de-reward them by charging without any sort of compensation and before you come back with preferred seating, your seating area is smaller than your competitor (West Jet).

Now I realize this will probably fall on deaf ears because I am just one person who pays for 2 people to travel 5-10 times a year and AC has been surviving without me for the last 15 years I would remind you or whoever reads this that growth is measured by your increase in customers and a Loyal customer will pay you back vocally in ways you cannot measure.

Hi my ticket number was [protected].. airline cancelled my tickets without any optional dates and I was put through two much of troubl by the asap agent and also was dealt very rudely everytime I called to request for my updates .. I requested to give me a replacement flight on the same date I booked as I couldn’t fly earlier but the agents don’t even want to do anything regarding that .. and at the end they only refunded me saying the air Canada don’t have economy class where’s when I checked online the same flight is flying on the same day and have the economy class .. I have to rebook my self and paid double the price also with my kids tickets which I purchased way in March Ticket number was [protected] and [protected] and they cancelled it saying the airline cancel which in reality that airline is flying on t the same date and time which I booked.. and for that too I had gone through so much of hassle and I had to pay higher amount to rebook.. no compensation was done by the AIR CANADA the only thing was a big loss from my side and I m not in peace since the day I bought the ticket WITH AIR CANADA.. your agents are very rude they try to sell the ticket and once they sold everytime there’s a problem they ignore you completely never answer calls or emails nor when I called always transfer to different people or disconnect the phone and never return the calls..such a worse experience one can have

Dear Michele Heinrich

Your flight(s) are now processed/confirmed.

Here's your status of electronic ticket number(s): 014-[protected]

Your trip pnr is 4YSQEK. Please use this for any further communication with us.

In San Francisco they took my carry-on. In Toronto they went to different gate with no one to take people of plane. One hour later we got off after landing.

Then go to carousel where we were told there is no one to unload bags and it would be 3-4 hours before we could retrieve bags. Then told everyone to go home and were given a business card and told to call and give info, and they would deliver bags to our home.

We tried calling from terminal and at home till 3 am. No answer, In morning answering service told us not accepting calls and to call back later.

We tried filling out baggage for form however it will not proceed without a Incident Report # The business card did not provide any 3 and we tried every possible combination of number from our booking and it failed. The lady should have provided all passenger looking for there luggage with the card and the Incident report #

We have been on the phone for 3 hours this afternoon and no one is picking up.

We still have no idea about my luggage.

Please contact us at [protected]

After waiting for 4 hours in Montreal after my flight was canceled. At 11 pm the hotels were all given out except mine. Therefore i was told to book my room and would be compensated. I cannot find a possible link to get my refund. I was canceled on June 2 June 3 and would have missed my daughter’s wedding. I had to drive 12 hrs through the night to make it on time. Going on the return flight the plane was also canceled and waited on line until 11 pm to rebook. The taxi ride was 30$ and we never ate dinner.

I am being charged over $1000 in cancelation fees for myself and my wife and daughter, flying from Manila to edmonton Canada, because I am unable to return to Manila as I am unvaxed and according to the Canadian Liberal Governments overreach of laws, I will be unable to take my return trip back to Manila. Under these conditions there should be jo fees to change my tickets.

#1) May 11, 2022 I was supposed to fly from London to Toronto to Regina. The flight got re routed due to technical difficulty. I was re routed to Winnipeg and lost a full day of filming. (I am a tv producer). It costed me $9,000 for having the film team booked and ready. We lost that day and now I have had to purchase another $1,300 in flights to re film that day since Air Canada costed me this. Flight number AC1113. Air Canada gave me a $200 coupon which is simply not satisfactory to my costs incured by your mistakes.

#2) May 28, 2022. Flight AC5259 from PEI to Toronto, to London had the same issues of delays. I was forced to purchase an extra hotel which was not part of this flight budget, and then I ended up missing my flight from Air Canada's poor communication. I then had to get a taxi from Toronto to london which costed me even more more money, not to mention the time lost.

I am a tv producer and I am more then wiling to share my experience flying with Air Canada to my 11 million viewers across Canada. My number is [protected]. I expect a phone call to resolve your lack of competency. Otherwise my 11 million Canadian viewers will know about your poor service and communication.

[protected]

Tim Gerrits

On behalf of the Canada Sierra Leone Friendship Society Inc (CSLFS Inc) affiliation with Canada-Africa Relation Enterprises (CARE) Ltd like to filling a compliant against Air Canada affiliated with Turkish Airline. According to the planning projects of CSLFS Inc/CARE of the CEO visiting with three countries of our members, starting in Sierra Leone, Turkey, Germany returning to Canada, to attend another conference in Montréal. On I arrival to the Lungi airport before the time of checking in, after waiting for three hours, later I came to understand that the Turkish airline has canceled without our noticed. I went upstairs and talk to the manager politely, asked why? She said the flight was canceled with a notification to our agent and those bought the tickets online. I called my agent in Winnipeg, Toronto by the name of SAHARA TRAVEL &TOURS INC noting shows the flight was canceled and when she asked me to give the Turkish airline manger the phone and hear her out what provision they can offer to me. The Turkish airlines manager refused to speak with SAHARA TRAVEL &TOURS INC agent.

With all the plans of the organization projects activities, all of a sudden and disappointment the Turkish airlines canceled with no reservation, nothing provided to me. I asked for any provision or any other means to help me. The manager of the Turkish airlines altered a word saying "this is Africa, and is not Canada. there is no human rights in Sierra Leone, nothing to offer, I even altered that, Canada airlines and Turkish airlines have agreement for their citizens and customers.

They need to treat me as a human being. Turkish airlines manager refused to offer me nothing. Instead she instructed her boys to insult, with disgrace me in front of the crowed in the Lungi airport. The manager of the airlines instructed her boys to pushed me out of their hallway downstairs where there is no camera and hit my rights foot swollen, I went to the Sierra Leone government hospital, getting some treatment.

After that, my agent rebooked for another flight to Turkey, the Turkish airline manager said I will not going to board on the other Turkish airline instead they will refund the money back to me. My agent have to bought me another ticket to Air Brussels back to Canada without continue my trip to Turkey and Germany

I was suppose to be travelling to Toronto on 28/5/22 at 1800hrs from London Heathrow by Aircanada flight AC859 (booking ref no: NDLF6U)

I live in Truro (Cornwall) which is around 275 miles from London Heathrow . (Around 4hrs 30 mins drive )

So I started at around 7.30am on 28/5/22.

by my car ,unfortunately I had a flat tyre around 0840 hrs on A30 near Liftondown. I called in my roadside recovery GEM , who said there was a waiting period about 60 to 90 mins , meanwhile the local recovery was trying out for the availability of the particular tyre unfortunately as this was not available any where as it was a weekend and was not available until Monday 30/5/22. Unfortunately I had to return back with my car in the recovery truck to Truro my home town .

My car is still in the garage. I was trying to get hold of Air canada customer service since this happened from 10:15 hrs ,I was unable to reach them over the phone ,online ,I was unable to reach them . The customer phone service doesn’t exist for Air canada in UK

Dear Sir,

I have made a traveling air ticket under booking reference number: 3AR6MD and ticket number is No:[protected] for New Delhi to Vancouver for 08/05/2021.

But due to the spread of Covid-19, all the fights got canceled with immediate effects & same made me failed to travel.Since then i have been visiting my travel agent for refund but no satisfied answer is being given till date and neither any refund has been ,made so far till.

I also request you to please share if any refund against above ticket is made to agent, as agent is not cooperating & denying any reciept of refund from the airline so far.

Please guide and confirm if i can have my refund of my ticket

regards

Jaskarn Singh Pawar

[protected]@gmail.com

I booked a vacation to Jamaica, to arrive May 12, 2022 and return May 21, 2022. On our way to Montego Bay, about 1/2 way, we had to turn around and were told there was a "scheduled" labor strike, so there were no traffic controllers to guide the planes. There was a lot of confusion for everyone when we arrived back at the airport. When would we get there or will we even get there? Some received an email stating that we would be leaving the next day. When we tracked down an Air Canada representative to find out where we were staying that night, we were told that this is not the fault of Air Canada, therefore the customers were on their own and not in a nice way. One question I have is, if the strike was scheduled, why did Air Canada not know about it? It may not have been the fault of Air Canada, but it certainly wasn't the fault of their customers (even more). We should have been looked after that night, but instead we received a "free" sandwich on the flight.

On the way back to Toronto, we were scheduled to leave on May 21, 2022 which gave me enough time to catch my flight from Toronto to Calgary. Late the night before, we received an email stating that due to an operational issue from an earlier flight was causing our flight to arrive late. We were originally scheduled to catch the shuttle to the airport at 7:10 am, but couldn't even get a hold of the rep at the hotel until about 10 am. Once we spoke with her, she was quite rude ad kept saying, check the board schedule for the change, check the board schedule for the change. I believe an operational issue is the fault of the airline and certainly not the customer. This caused my flight to Calgary and my sister's flight to Moncton, NB, to be delayed until the next morning. Again leaving us to fend for ourselves.

I must say I have not heard good things about Air Canada in the past, so I have always avoided traveling with this airline. I thought I would give the airline a chance, but was let down more than once by them on this trip, so now I understand what I've been told.

In the end, not only did we book a certain amount of vacation for this trip and lost a full day of the all inclusive (at a cost that now seems way too much), we also arrived home a day late.

Please advise. Thank you.

My husband and I took flight AC143 from Toronto to Calgary on Wednesday May 18. He helped me pack my luggage and can confirm the items that have gone missing. At no time did we leave our items un attended prior to checking our baggage in at the Air Canada conveyor belt.

The flight was delayed for over an hour because the Air conditioning and the starter motor for the airplane engine were not working, and had to be replaced.

Upon arrival in Calgary, we went immediately to the baggage carrousel, and there was no delay in the arrival of our items.

We picked up our rental vehicle near Calgary airport by shuttle bus. At no time did we leave the baggage unattended at the car rental office, nor in transit.

We went grocery shopping, and the rental car and trunk were locked during our shop. We loaded the groceries and drove to our accommodation, the car was not left unattended at our accommodation.

Upon opening my luggage, my husband and I noticed that several items were missing including :

- a teal down puffer jacket with hood

- a pair of telescoping hiking poles

- a navy blue zippered polar fleece jacket

- a brown and teal paisley toiletries kit with handles, zipper, and two pouches, one lined with plastic, the other with breathable mesh.

In the toiletries kit there were the following items: shampoo and conditioner, new tweezers, toothbrush and toothpaste, a new bottle of la Roche Posay tinted facial sunscreen valued at $50 plus tax, a dental mouth guard valued at well over $500 for replacement cost, a yellow high end deodorant tube.

I tried to make a complaint online with Air Canada, and the website kept crashing.

The next day, I phoned Air Canada Customer Service, and talked to someone nice and helpful. She told me a procedure to follow for filing a claim, which was to first check with lost baggage and see if the items are there, and then if not, to file a complaint with the police, and with Air Canada. She said I could also make a claim on my travel insurance or credit card. I said this was an Air Canada problem caused my Air Canada employees, and I wanted Air Canada to incur the cost of replacing the stolen items so that then they might see it necessary to do something about an employee and customer relations problem that is embedded in Air Canada corporate culture.

I phoned Lost Baggage at Toronto Pearson Terminal 1 and spoke to 2 separate employees. They put me on hold and hung up on me both times. I phoned lost baggage a third time, and no one picked up the phone.

I phoned Peel Regional Police and filed a report with Constable Cornea, badge #3527.

I phoned Air Canada Customer Support again, put in my number for a call back, and got a call back from the ticket sales department. When I said I was phoning to file a baggage theft report, he was dismissive and rude, saying « no m’am, you phoned the ticket booking office, we have no customer service phone number, you have to make a complaint online. I explained I had tried to do so, and the website was unavailable for making complaints last night and this morning.

This trip was a surprise 60th birthday gift from my husband to me. So far, because of the negligence, criminal actions and total lack of support I have received from Air Canada and its employees, it has been a nightmare. It is freezing cold in Banff and snowing, and I do not have sufficient warm clothing to wear because it was stolen by Air Canada Employees. Air Canada does not seem to care about this issue because they don’t have a proper website or customer support team to deal with this issue. I am sure I am not alone here. The police confirmed that this is a frequent occurrence, and that Air Canada is very difficult to deal with..