Air Canada
reviews and complaints

My trip to Florida APRIL 12/20 TO APRIL 18/20 was cancelled by Air Canada due to COVID. They emailed me to say I have a voucher to use up to April 2022 -- I do not want a Voucher, I will no longer travel. I have reached out to them by email on many occasions & they just continue to say they are looking into it. I have tried calling Customer for the last 6 months or more & have never once been able to get thru to speak to anyone. June 18/21 was the last email I received advising my request is still in the processing queue. The Government announced that all Airlines were to refund their customers & they got a bail out from the company & I am still not getting my refund. PLEASE HELP ME!
From: Air Canada
Date: June 18, 2021 at 6:49:40 PM EDT
To: [protected]@hotmail.com
Subject: Subject line: We're still working on your Air Canada refund request

Booking Reference Number: JA5DHL

Dear valued customer,

Your refund request is still in our processing queue but due to the high number of requests, it's taking a bit longer than expected. However, rest assured we will get to your file and will provide you an update by email once we review your submission.
If you would like to view the status of your refund request, the fastest and easiest way to do so is to use our online chatbot tool. All you have to do is visit our Customer Support page and click on ‘providing your case number' in the blue box.
Please note that if your refund request is successful, it can take from one to two months for the refund to appear in your account, depending on your financial institution.
If you've already received a confirmation, please ignore this email.
Thank you for your patience and understanding.

Air Canada

My total invoice was $926.00. Airline Confirmation #[protected] invoice #8627460

PAULINE LACROIX - my email address is [protected]@hotmail.com or contact #[protected]

I await to hear if you have any luck.

Thank you!

I arrived in canada on january 3rd, 2022 flight ac976 with a negative covid report, as well as I am doubled vaccinated.
Everyone on that flight was tested for covid and promised that the results will become available 48 hours later. Today its 5 days later and no results.
Called numerous occasions, and was told that they are overwhelmed with tests to be done. One rep says that this was air canada way in discouraging people from travel. Really... What happens to the airline industry. I think there is a better way, and a more efficient way of handling this. Hire more staff.
I work in the financial industry considered essential, and need to get back to work and cannot do so unless I get my results. Other airlines allow their clients to go through without testing with a negative covid report within 72 or 48 hours of travel.
Why cant air canada adopt the same policy.
Take a look at the reviews on switch health and see that this is the worst service ever and does reflect on air canada decision to team up with them.

I have been calling Air Canada for four consecutive days with a total of over eight hours on hold. I have had a "live" person answer twice only to tell me that they are transferring me to an agent that could help me. My call has been repeatedly cut off between the one hour and thirty minute mark and one hour and one hour and forty-five minute mark. When I try to log into the Air Canada web site I get the error "Ooops looks like we are not running at 100%, continue as a guest or retry". Chat AI is useless. I need help with an existing reservation. I have no idea what to do. Please help if you can. My number is [protected]. Thank you Miriam Fitchett email: [protected]@gmail.com

I have never received my refund for CAS-3354945-T7Z5V1. The last correspondence I have from Air Canada was dated Nov. 1, 2021 in which it stated "We want to let you know that we're still processing refunds for customers with tickets issued during our COVID-19 goodwill period." I have replied to the email that I received on 4 different occasions and no one ever replies. Please help me resolve this open case from cancelled flights in March 2020. I have tried the 1-888 numbers but they keep disconnecting after waiting for quite some time

Gary and Carol Towers

--PRIMARY CONTACT INFORMATION--
Email Address: [protected]@vcs-inet.net
Title: Mr.
First Name: David
Last Name: Bailey
Street Address: 815 1st Ave West
City: Prince Rupert
Province/State: BC
Postal/Zip Code: V8J 1B3
Country: Canada

Primary Phone: [protected]
Alternate Phone:
Aeroplan Number:
Air Canada or Star Alliance Tier Status:

Type: Complaint -- Flight delay or cancellation (General Request) --

--FLIGHT INFORMATION--
Flight Number: 233
Flight Date: 2021/12/29
Departure City: YEG Edmonton Intl
Arrival City: YVR Vancouver Intl
Ticket Number: [protected]

--MESSAGE--
Subject: My Hotel Accommodation Costs (2 Nights) - Refund of Costs by Air Canada
Message: Good day to whom it may concern;

I am writing to you along with a copy of my Hotel Invoice as per the advice given to me by Air Canada Manager(s) (2 of them) at Vancouver Airport on Wednesday 29th December 2021.
The main Air Canada Manager that I spoke extensively with at Vancouver Airport not only suggested I write this letter to you but he stated that he had made extensive notes on my file relating to my 2 flights on Wednesday 29th December 2021 - Booking Reference Numbers 2L644L (Edmonton to Vancouver) and 2MWJS2 (Vancouver to Prince Rupert): so below is the Information/Details & Time Line to the Issues I incurred:-

On Wednesday 29th December I arrived at Edmonton Airport at 5:15am (MST/Alberta Time) to Check In for my 2 Flights (2L644L and 2MWJS2); I was unable to go to a Desk Agent counter as there was a very large line up (I expect a full flight to India checking in) so I went to the "Self Serve" Terminals.
I use 2 "Self Serve" Terminals; firstly to Check In for my Vancouver to Prince Rupert 2MWJS2 I tried 3 times but the terminal kept coming up with an "Error" message so I decided that I would Check In for that flight when I got to Vancouver as I had plenty of time to do so (in fact longer than Air Canada advised 90 minutes prior to flight time) and I successfully Checked In for my Edmonton to Vancouver 2L644L flight and proceeded to designated Gate 72.
I waited at the Gate for Departure but about 20 minutes prior to boarding time we had to switch Gate and move to Gate 56. Boarding went fine and On Time (my seat was 19A) so all was good at that time.

The Flight 2L644L was loaded and pushed back from Gate 56 absolutely bang on time i.e. 6.35am (MST/Alberta Time); once we had pushed back a few minutes later the Flight Deck announced "Captain Speaking" we currently have a MECHANICAL Issue and they were working remotely (via computer) with Toronto to fix the issue)
After about 20 minutes the Captain came on again to announce that they had NOT been able to remotely fix the Mechanical Issue and we would be returning to the Gate and local Mechanics would be coming onboard to try an fix the Issue.
Well eventually at 8.35am (MST/Alberta Time) the Captain announced that the Issue was fixed and we would be departing for Vancouver 2 hours late for which he apologized.
So to be ABSOLUTELY 100% clear the 2 hour delay was totally due to a MECHANICAL Issue and no case of weather issues.

Of course with the flight leaving Edmonton 2 hours late I was not going to be able to Check In for my Vancouver to Prince Rupert flight 2MWJS2 the 90 minutes before departure time - which I ABSOLUTELY could have done had the flight left Edmonton on time when it pushed back at 6.35am
The flight from Edmonton to Vancouver landed in Vancouver at 8.50am (PST/BC Time) which was actually 10 minutes before the Vancouver to Prince Rupert 2MWJS2 flight was due to depart. But any hope of a check in & run for the flight was wiped out because the flight from Edmonton sat on the Vancouver Tarmac (because had to wait on ground crew to move the plane from the Gate we were to disembark from) for another 15 minutes meaning the Edmonton flight finally disembarked at 9.10am (PST/BC Time) 10 minutes after the flight to Prince Rupert had departed.

Once again I want to make it ABSOLUTELY CLEAR that my missing of the Vancouver to Prince Rupert Flight (of which there is ONLY 1 a day!) was 100% due to the Edmonton to Vancouver AIR CANADA (233) flight having MECHANICAL Issue(s) and NO other reason!

Well upon landing in Vancouver I was directed to the Customer Services Desk between Gate C33 and Tim Hortons where I (& another person in the same situation as myself) spoke with an Air Canada Customer Service Agent who after an initial correction of the information she had (i.e. she had the delay was due to weather which we informed her was incorrect and she was able to confirm that). The Service Agent was helpful and booked me on to the next Prince Rupert Flight which was 9.00am (PST/BC Time) on the 30th December 2021 - One Day later.
I asked about Hotel accommodations as I had to stay for 1 day due to the Air Canada mechanical issues; she said she could not sort that out and I had to go and talk with Air Canada Managers at the Airport main concourse.

Well I went and spoke with the Air Canada Managers at the Vancouver Airport and as I have stated at the top of this email the Manager said he had made extensive explaining notes on my Booking References File - as to how NONE of the Issues were my fault or the fault of anything other than Air Canada mechanical issues with one of their planes.
But he said I would have to go to a Hotel (he did not recommend any specific one) for the night and pay for it and then send the Invoice to Air Canada Customer Services to request a Refund of the Hotel costs - Hence this email.

Now unfortunately to add to the above related issues/hassle - at aprox 6.15pm on Wednesday 29th December 2021 I receive a text & email from Air Canada telling me that my Thursday 30th December 2021 flight (AC 8087 ticket number [protected]) at 9.00am has been CANCELLED by Air Canada due to Staff Shortage (a result of COVID19) which of course meant I had to extend my Hotel stay until Friday 31st December 2021.
Text & email informed me that I was now booked on the 9.00am (PST/BC Time) flight to Prince Rupert on Friday 31st December 2021.

Well eventually I left Vancouver to Prince Rupert (that would have all happened on Wednesday 29th December 2021 had there NOT been a mechanical issue(s) with flight 233 from Edmonton to Vancouver) at 9.00am (PST/BC Time) on Friday 31st December 2021.

I have attached the Hotel Invoice for the 2 nights I was stuck in Vancouver (through no fault of mine) and respectfully request that you re-pay me the amount of the Hotel Invoice.

I look forward to your assistance & I look forward to hearing from you soon.
Sincere regards,
David Bailey.
 

To Air Canada,

I can appreciate this has been a trying time for you. But I would like an update on when I can expect the balance of my refund. On November 24 I received the email below with the case number:
CAS-3966273-K4H3R8

I also got 2 other identical emails with additional case numbers:

CAS-3966847-H7Y4Z2 and
CAS-3967929-V6B4D7 

Then on November 30 I got a "Refund Receipt" saying that $2000 was going to be returned to my original form of payment. Yesterday that was processed in three separate transactions totaling $2000.

But $2000 is NOT a full refund of my outstanding balance. Please see the attached printout from my American Express account. Here is the history:

On January 10, 2020 I purchased matching tickets for my wife Linda and me for $2, 079.39 each for an August 2020 R/T to Edinburgh.

On November 27 and 28 2020 (after earlier changing the two tickets from 2020 to 2021 due to Covid) I worked with your office to change my return to an open jaw from Dublin, rather than the original return from Edinburgh. As I also upgraded to business class for the return, I was charged a total of $782.90 for the upgrade/return change. Here is the notice you sent of my revised itinerary.

Please see the attached photo of the report from my American Express account showing all of the charges. Linda's ticket charges (including a November 27, 2020 seat upgrade) were a total of $2171.81 - which were fully refunded on November 28, 2020 and May 15, 2021.

My total charges on January 10, 2020, and November 27 and 28, 2020 amounted to $3, 126.13, of which only a total of $2, 301.64 has been refunded to date. (My charges are highlighted in orange on the report.)

Please advise when I may expect the final refund balance of $824.49.

Thank you,
Terry A Graske

On Nov 24, 2021, at 9:26 AM, Customer Care - Service Client wrote:



Dear valued customer,

Your request for refund to the original form of payment has been received. Please keep a record of your Case Number should you need to inquire about your refund request in the future.

Refund requests are being prioritized by flight date. You can start checking your status seven (7) days after the receipt of this email and find out which period is currently being handled by our Refund Team by visiting aircanada.com/contactus.

If a refund is processed, a receipt will be sent to the email address listed on the request form.

We thank you for your patience and understanding.

The Air Canada Refund Team
Your case number is: CAS-3966273-K4H3R8 

*
Terms and Conditions
Air Canada Travel Voucher/eCoupons

I can confirm that I have advised and received consent from all passengers on the itinerary that I would request a full refund of the Air Canada Travel Voucher/eCoupon to the original form of payment.
I give consent to Air Canada to disclose my name and email address to anyone who files a complaint with Air Canada about this refund, as long as: 1) they are a passenger on the itinerary; 2) they can demonstrate that the Air Canada Travel Voucher/eCoupon was transferred or sold to them; or 3) they own the original form of payment.
I confirm that I have not requested/received or accepted reimbursement or compensation for this booking from any third party, including an insurer, and agree that I am liable toward Air Canada for any funds received in this way.
I recognize and accept that:
Only the unused portion of my Air Canada Travel Voucher/eCoupon is eligible for a refund;
This refund request excludes any existing booking(s) for future travel purchased with my Air Canada Travel Voucher/eCoupon;
Confirmation of this refund request will be sent to the email address listed on the request form; and,
Air Canada's refund obligation is only to the holder of the original form of payment, and that the holder of the original form of payment is liable towards other passengers on the itinerary for any amount that may be owed to them in relation to this refund.
Only eCoupons received on or after February 1, 2020 and before April 13, 2021 in exchange for ticket value may be eligible for a refund. eCoupons issued for goodwill compensation are not eligible.
I confirm that either:
I have not transferred the Air Canada Travel Voucher/eCoupon to anyone; or
I am liable towards the person to whom the Air Canada Travel Voucher/eCoupon has been transferred to, for any amount in exchange for which the Air Canada Travel Voucher/eCoupon was transferred to them.

January 2, 2022

To Whom It May Concern
Air Canada

Frequent flier # is [protected]
Flight AC1130, January 2, 2022 (Kelowna - Toronto)
Seats: 2A (Olga Kanovich), 3A (Dmitri Kanovich), 3C (David Kanovich)

Dear Sir/Madam,

We are finally at home in Toronto - exhausted, frustrated and appalled by Air Canada's unsatisfactory service (having paid approx $10, 500+ for 3 Business Class tickets -!):

1. Check in - took 1, 5 hours (!) to check in 12 business class passengers, including 3 of us - the line up was out of control and no one was there to establish any sort of order ("Business Class/Priority" line was filled with anyone, who chose to use it)

2. In-flight Service - flight attendants were unfriendly, unwelcoming and indifferent and showed no interest in making our flight comfortable and the quality of food was very poor.

3. Baggage Claim - it took 1 hour and 40 minutes to claim it - our luggage tagged as priority came last (!), the one and only announcement (with apology) was made after 75 minutes of silence, dead belt and waiting.

The explanation by AC official - "staff shortage". I empathize, but why are you charging the exorbitant amount for a tickets, if you are unable to provide service commensurate with the price? Don't point finger to COVID and use it as an excuse, please.

In conclusion - your service was unacceptable.

We are profoundly disappointed with our experience. I do not feel that we were treated as a business class passengers or any class passengers for this matter, rather - simply used to reward incompetence and cynicism of your entire organization.

I request a full refund for this trip.

Regards, Dmitri Kanovich

19 Sunnydene Crescent
North York, ON
M4N 3J5
[protected]

Booking 4BPT71
Flight December 4th, Kelowna to Vancouver.
On my original booking I was sceduled to take Flt 8277 from Kelowna to Vancouver on Dec. 4th
On Dec 3 I went to the Kelowna airport to see if I could get an earlier flight. I paid $178.46 and was rebooked on flight 8273 at 10:40am. I was given a boarding pass for that flight.
On Dec. 4th I cleared security, cleared check in at the gate, and was proceeding to the plane when an agent came after me and said my vaccine had not been entered. (It had). She went back to her desk with the boarding pass and an ID, then gave me back a boarding card and my ID. I got on the plane. Then I was off loaded saying I was on the wrong flight, and when I looked again at my boarding pass, it had been changed to the original later flight. The agent had changed it and not told me. I was off loaded from the flight and had to wait 4 hours for the next flight. I KNOW I WAS GIVEN A BOARDING PASS FOR THE EARLIER FLIGHT. The flight was full.
I went back to the agent who had served me the day before, and she said "They have erased your file for that flight and it says you missed the flight". I wanted a refund but she said she could not do that. Finally I did take the AC8277 flight.
The next day I checked my Visa bill, and the charge for Air Canada had been posted but was not final. In the end it never went through.
I think the agent at the gate played a dirty trick on me instead of saying that they were overbooked and could someone take a later flight. It was embarassing and humiliating to have been taken off the flight in such a way.
I know your computer records will show that I did indeed pay for and receive a boarding pass for the earlier flight.
I should mention that every fight I took on this trip had problems and delays.

booking reference: 43X85R for flight AC793 Toronto-LosAngeles, 6:30pm EST on Monday Dec.20, 2021. Return flight Mar.01, 2022, Los Angeles. Economy Comfort, $1, 484.16 total. Pet in Cabin. In order to comply with all rules/regulations for size of pet carrier, consulted with AC many times to ensure correct sizing of carrier. was insured by AC staff size of carrier for my little dog was adequate. I paid for Economy Comfort ticket as I was insured of extra large seat with adequate room for pet carrier, free first luggage bag And Most Important (as I'm a senior) full refund if I cancel trip within 2 hours of flight time. that is why I paid the more expensive Comfort fare. Your check-in staff lady and her manager denied boarding of my little dog saying he could not stand up and move around therefore if he barks he will disturb other passengers. Your staff completely ignored all information I provided from your own AC web-site and AC staff by phone in accordance with all your regulations for pet travel in cabin. In addition to the disappointment and sadness of being denied boarding to California to see my grandchildren (like others) in 2 years) through no fault of my own, the worst of this situation was (unethical behaviour) on how your check-in staff and her manager directly "lied|" (talked to AC on Dec.21, 2021) to me and my sister-in-law who was with me and can verify this statement from your check-in staff and manager about "handling the cancellation of my flight" which she did not do therefore a full refund to me was denied. I was allocated $100 for my dog and $235.20 for me. Disgraceful for AC. Also I was told the check-in staff should have referred me to the counter where I could have re-booked my flight immediately before leaving Pearson Airport that night rather than coming all the way home (6 hour drive in total) and having to re-book again. I'm so disappointed in AC and its staff. AND this type of "poor" customer service cannot be blamed on Covid. Please, Mr. CEO get this Canadian taxpayer Corporation in order.
Lorraine Shields. [protected]@tcc.on.ca
Dec. 22nd, 2021.

On Dec.13, 2021 I had to change the date of my original flight booked through Air Canada website, from Dec.27 to Dec.29. My flight for both dates is non-stop, one-way, same flight number and leaving time, going from Fort Myers, Florida to Toronto. On Dec.11 my original flight cost for Dec.27 excluding seat charge was $292 CA. On Dec.13 I looked up the fare cost for Dec.29 with the same information, it was listed as $260 CA. I was expecting a refund of $32. Instead, when I called Air Canada to book the new flight date, I was told that I would be charged $150 US extra, which went through my Visa account as $195.89 CA. Then I saw from an Invoice I received, that Air Canada sub-contracts changes to a company called A1 Traveldeals LLC. What a complete rip-off. It is hard to believe that a one-way trip from Fort Myers to Toronto has now cost me $487.89 CA. I was also told that I could not book my seat, a seat that I had originally paid $18 for. Air Canada states at the top of the booking page, that there will be no extra charges to change flight dates up to Dec.31. I was even willing to pay the same original cost of $292, but this extra $195.89 is disgraceful. Very disappointed that Air Canada would be very misleading in saying no extra charge for flight changes. Just not true.

I was on a medical vacation from Canada to Turkey, by air canada.
on my return I boarded flight from turkey to france, for some condition out of my control and due to franch air port crew and people capacity I was late to my flight to toronto, I boarded another flight to montreal instead, but my final destination was winnipeg.

on the flight to montreal from paris, I was recived with a lot of smark and none welcoming attitude,
it was obvious my appearnce and maybe the fact I was wearing a big clumsy head mask rather then a small fabric one due to nose surgery limitation made it easier for the assialnt to think they can f around, or in simple words be abusive towards me as if they are better or in fact I am not good enough to be on that plane or maybe have not the rights and freedoms as all other passengers, I understand the reason behind this behaviour was definatly none logical response to my appearnce.

so the incident which accured was at when the flight attended crew, served food and treats I noticed some sort of a negativity and hostility but nothing out of the orderinry happend, but on the second round of drinks hand out, the flight attended pass by without offering any service, after several minutes of holding as I noticed she is not coming back, I stood up and went to the back of the plane where she was kneeling down to another passenger, at this moment I wasnt sure how to approach her and said sir, mam, whatever... you didnt give me a drink. she turned around and said what? as I repeated, I said you didnt give me a drink you missed me.

the flight attended said ok one moment,

I said ok, and left back to take my seat,

after 10 minutes she came back to my raw and started lecturing me she was very upset and hurt I called her sir mam or what ever?, I apologized and said I never meant to hurt your feeling but to address you in public general way in order to make sure you will give me the drink as rest of the passengers,

at this moment she said well I think its really offensive im not a man in a dress,

I said thats not what I meant,

just for the record all this time I was thinking to my self, am I racist?

after enjoying my drink and sitting peacefully, another flight atteneded maybe higher level attended, approached me with intriging questions regards the incident,

she started from asking me for my name as I asked for why and provided to her the information,

she told me the accuser, complaint that she was very hurt from my comment and also that I poked her really hard and she is unable to proceede without drama,

so my response was if it did happen as she descrbied please seize communication and call the police because I didnt touch her as our interaction was sole verbal, at this point she backed off even with my request to make a complaint her response was is that for me to write a letter,

so I had no intention in making anyone hurt for the fact I didnt get a drink,
but the behaviour of discrimination and a border line sexual remark of touching or poking is not acceptable not even if it involves a man in this situation while the abuser is a female flight attended that works with the public and her duty to treat everyone equal without racial or any form of abuse,

if she need to develop special feeling or learn how to treat all customers and passengers in equal way, maybe she can start with application to mcdonalds and deal with her complex in a mature basis and not in amature way where a person such as customer is singled out from rights and freedoms and defamed, it is a legal matter...

I am the most inoccent person on earth in that case it makes me smark back at this attitude and spread the awareness of out air canada treats, employees and customers a like on a virtue bias, based on discriminations.

maybe this is how things are done in air canada

Today I landed in OTTAWA on flight 8001. I retrieved my bag and when I got to my sons house I found all my clothes, paper work etc were wet! I realize the flight was delayed in Montreal but your people should have not left the baggage in the rain. I paid $ 35.40 to check it and saw many other people just taking theirs on. One man even had 2. I am very upset and want to be refunded my money.

On November 30, 2021 I was on AC Flight #8070 from Ottawa to Halifax. I had originated from Calgary with a stop in Ottawa. The flight was 1.5 hours late due to bad weather in Newfoundland. Once all passengers boarded we were informed by the pilot the door would remain open as the 2nd engine could not start on its own due to loss of one of the auxiliary batteries. Because snow was falling the plane had to be de-iced. We sat on the runway for over 45 minutes, without proper ventilation. I had difficulty breathing due to the Covid 19 mask and the lack of ventilation in the cabin, since the plane was short of electrical power to run the fans. My partner tried to fan me to keep me cool. The flight attendant kept reminding me to keep my mask on without offering any solution to the lack of ventilation. I tried unsuccessfully to breathe with my mask on. Once in the air another flight attendant came over to advise me to keep my mask on. I informed both of them I could not breathe properly and that I was suffering from angina due to lack of proper ventilation. I unsuccessfully tried to show them my medic alert bracelet to prove that I have some heart problems. I was informed that I could move to another seat with supposedly better ventilation, if I wished. I was afraid to be without my partner as I feared another angina attack. I was never offered oxygen, which would probably have helped me to breathe. Once in Halifax I was stopped and questioned by 2 Halifax police & 2 RCMP officers about my refusal to keep my mask on 100% of the time. Was that necessary? No! The flight attendants were tired, unfriendly and did not believe me about my lack of air problem. I was disrespected by the two flight attendants. That is no way to treat people with certain medical issues, caused by problems with the airline's own aircraft equipment.

Air Canada

To whom it may concern,

On Friday, November 26, 2021 I flew from Ottawa, ON, to Toronto, ON, on Air Canada Flight AC439 Ref. # 36U4HI and from Toronto to Orlando, Florida, USA on Air Canada Flight AC1670 ticket # [protected]. I am fully vaccinated and provided a negative rapid antigen test at the airport. According to the government regulations in place at the time, any Canadian traveling to the US and returning within less than 72 hours didn't have to have a PCR test done. I was in the US from Friday, November 26 until Sunday, November 28 when I was supposed to board Flight AC1671 from Orlando to Ottawa. At the Orlando airport, a Canadian official who ignored the regulation in place didn't allow me to board my flight. Not only did she refuse to listen but wouldn't even let me to show her the regulations in place displayed on my phone. I ended up paying 180.00 US for a PCR test which nobody ever asked for when I finally arrived in Toronto the same night. Needless to say, there was no such change in regulations. I was the victim of poor communication and lack of empathy. I felt mocked, ignored and disrespected.

From Toronto, I had to purchase a ticket to Ottawa from WestJet for which I had to pay an extra 516.55 Cdn. (WS374, ticket # [protected] An expense that I wouldn't have had to incur had Air Canada provided updated, valid information to its officials; your official in Orlando failed to listen to me and to show the due respect and empathy any traveler is entitled to.

I demand that Air Canada reimburses me the extra expenses I had to incur due to the lack of communication for which you are responsible and the behaviour of your official in Orlando.

I am hoping for a rapid response and due compensation,

Best regards,

Lourdes Betancourt Alfonso
44 Pigeon Terr
K1V9M7
Ottawa
ON
[protected]@hotmail.com
[protected]

I made a reservation on Air Canada using Cheap O Air. The flight was canceled. I was changed to a flight later the same day by email notice. I called and advised that there was another flight that suited me better. CheapOAir first tried to charge me $25.00 for the change to a flight that was $60.00 less the agreed to waive the charge and refund $25.00 in addition. CheapOair claimed that the charge was an Air Canada charge. Air Canada said I was due a full refund on the canceled flight and the do not add a charge for a change. CheapOair called Air Canada liars, not one but 3 different people

I called Air Canada about the matter and was told they would have someone call me back about the matter. That never happened. My only conclusion is that Air Canada in a conspiracy with their partners who market their products work together to steal from their customers.

Judging from what I have reviewed on this website, this may be a fact with foundation

I have been trying since July to get a refund on these flights: AC7976 connecting with flight AC834 to Geneva on March 13th/2020 and returning on March 22/2020 AC879 from Zurich to Toronto for both myself and my husband. SEE ATTACHED DOCUMENTS. These flights were cancelled because of COVID. Government was restricting all non-essential travel and told us if we flew we would not be able to get back home, hence cancelling our flights. At the time of cancellation I was told we would be refunded but would have to put a claim in once the policy for COVID had been established. That was set and have been trying since July.
I had tried unsuccessfully to get this refunded and only recently received a refund for each of us in the amount of $150 (SEE ATTACHED) which should have been $2301.21 each fo a total of $4602.42.
Hoping you can assist so I can get this refund resolved and finally put it to rest. This is a significant amount of money for us and it would be greatly appreciated if we can get this sorted.
I expect a full refund/credit as per the original guidelines set out. It is long overdue.
 I have had zero success with the online refund process. It can only be done online adn through email and no one is responding. I have had 3 separate claims (most recent one is # CAS-3904657-C9Y8R0) as per telephone assistance advising to re-submit. No resolution on any of my submissions and the the stupid policy doesn't allow to actually speak to a human to resolve issues.

This has wasted countless hours of my time and I am beyond frustrated.
Looking to out this to rest and get my full refund!

To whom this may concern. I am writing this email to complain about a terrible and uncomfortable incident that has occurred today Dec 6th, 2021 at the Montreal Airport, to my sister. Her full name is Huda Muhammed Ali Dashti. Her flight reference number is LWZAMZ. My sister arrived from Halifax to Montreal and her final destination was supposed to be Kuwait. The agent at the check-in would not let her fly because my sister did not have a physical civil ID from Kuwait. We tried explaining to her that Kuwait does not require such document and instead uses KUWAIT MODILE ID app as a valid proof for permanent residency, which my sister had on her, alongside the other completed forms and requirements for entry of Kuwait (PCR test, Proof of vaccination, and other apps and requirements for entering Kuwait) We showed them the app and the other requirements that we had, but there was no empathy. The agent would still not let her board, she even asked my sister to apply for a Visa. We tried explaining that she would not be approved for a Visa since she is a permanent residence, but the agent (as well as her very disrespectful and rude manager, named Lubna) would not understand that Kuwait would still allow us to enter with our electronic proof and documentation. My sister Qatar airways and explained to them that Air Canada would not let her board give this and they were so confused, stating that "there is n such thing" We showed them all the documents that the Kuwait Government requires, and they said that we are all set. Additionally, I checked their website and the Kuwait government website, and it literally states that in Kuwait "Visa on arrival facilities have resumed for vaccinated travellers." This was updated on Dec 04, 2021. Assuming that my sister did not have a PR or a Civil ID in Kuwait, (Which is not even the case) she could still travel to Kuwait and get an issued Visa there. It still does not make sense why she the disrespectful agent would not board my sister. Additionally, their website clearly states what is needed from us to travel to Kuwait and demonstrates their full understanding of the actual rules and laws of Kuwait, unlike the Air Canada agents and as written in the following paragraph,
"Entry By Resident

Citizens and residents are allowed to enter.

Kuwaiti citizens and their first-degree relatives and workers accompanying them are allowed to enter Kuwait.

Unvaccinated non-Kuwaiti residents over the age of 16 may not enter Kuwait.

​​Fully vaccinated non-Kuwaiti residents 16 years of age and older may enter Kuwait. Unvaccinated children below 16 can enter with an eligible parent(s). The Government of Kuwait defines full vaccination as two doses of the Kuwait-approved Pfizer, Oxford AstraZeneca, or Moderna vaccines, or one dose of the Johnson & Johnson vaccine.
Test Certificate Required

All arriving passengers, except children under the age of six, must present a negative PCR test certificate issued within 72 hours before boarding the flight to Kuwait.
Test On Arrival

All travellers over six years of age arriving at Kuwait International Airport must receive a PCR test upon arrival at the traveller's expense.

Fully vaccinated travellers are not required to have a test on arrival if at least 2 weeks have passed since full vaccination."

This is the link for the information. https://www.qatarairways.com/en/travel-alerts/requirements.html

As shown, there is no requirement for physical civil ID proof.

Besides the stress of travelling during Covid-19 times, the agent's attitude was not helpful or appreciated, she said "I don't wanna argue" and handed the phone to my sister, refusing to talk to me.
The manager came up to my sister after asking to speak to her multiple times and said (I can't help you, don't waste your time) and rudely left without hearing us or trying to help. I was also on the phone with Air Canada around 7 P. M Atlantic time, and the agent on the phone asked me to tell the check-in agent to put a note or remark on my sister's details. She then responded with "I don't have the right to do that" I also spoke to the supervisor around 7:53 P.M. Atlantic time, and explained to him that my sister left Halifax clarifying that issue, but the lady agent in Montreal won't agree, stating that "Halifax to Montreal is a domestic flight and would not worry about international issues" Despite the fact that my sister showed them her final destination and they knew she was heading to Kuwait. The supervisor on the phone literally responded with "Yeah they check everything from the first departure, so they would have known."

Overall, this experience has been traumatizing and discomforting. We do not appreciate Air Canada's agents' un-empathetic behaviours. I personally believe that it is also the fact that my sister and I are both visible minority, and are both Hijab-wearing women. They felt the need to disrespect us or treat us as if we were nothing, or as if we did not understand the laws and rules.

I would like for whoever is reading this to think about the terrible and awful emotions, as well as the negative stresses that Air Canada has put me and my family through. My father is an old man and he was on the phone barely breathing from hearing how the agent and her Manager Lubna were treating us. We have not been able to see our families because of Covi, and this was my sister's happy moment to go back home after years of separation from loved ones. But Air Canada ruined that moment for us and her.

I would like for you to kindly consider my sister's case, and help us with a refund for the ticket or the extra money we had to pay for Qatar Airways in order to actually travel. If we lived in a perfect world, I would also kindly request an official apology for me and my family, and for air Canada to train their employees to have respect for their clients, despite their backgrounds. I would like for the agent and her manager to understand their mistakes and that treating people with prejudice and disrespect is not acceptable. And if this was a case of racism, then I am truly disappointed in the values that air Canada stands for.

I can be reached at nasema. [protected]@halifax. ymca. ca, [protected]@gmail.com, or through my phone at +[protected]

Thank you for reading my message!

Nasema Dashti

I am currently on the hold with Air Canada vacations for 4 hours 34 minutes trying to reschedule a flight/vacation due to the sudden loss of my mother in law. My wife is trying to make funeral arrangements for her mom and its ridiculous this amount of hold to simply reschedule a flight to Cuba for November 30. We simply wanted to ask if we can reschedule the trip to December 07 so that we can attended the funeral etc on December 1st and 2nd . I cant believe how bad this customer service is with a hold to this point of over 4 hours.

1. Edmonton to Toronto - 7am - Nov 23, 2001: Left house at 4.45 - for 7am flight. No time for breakfast. Hot and cold drinks only on 3-1/2 hour flight. Food only if you paid for it. A long time to be without food. Unacceptable.

2. Toronto to Frankfurt - AM - Nov 23rd 2001: Arriving in Toronto, as a wheelchair user, I was taken via 2 electric carts towards the International Departure area. Left at the end of a long walkway in a wheelchair area, with 4 other wheelchair passengers, and told that a staff member would be back to push us to the relevant departure lounges. (For Frankfurt) After 1- 1/2 hours, no-one had come. I spoke to several staff personnel who said they were not Air Canada staff but from other airlines. Eventually, one of these staff members took pity on us and contacted Air Canada for us. Someone did arrive. I was the first wheelchair person to be moved on. But we had then been left at the end of the walkway by Lift 3 for 2 hours - With NO toilet facilities, NO food and NO drink.

AND - Remember - I did not have any food on the Edmonton - Toronto flight - and no way of getting food- abandoned in the wheelchair area.

I think you might understand why I am complaining!

Thank you,

Grace Burrows

On checking in to my flight ac418 today nov19 2021 I was approached by a young lady asking to see my passport and other documents. She was not wearing a mask ! When I asked why she began to tell me that as you can breath through a mask therefore you can catch the virus. I said that's nonsense and asked her to put in a mask, she refused telling me she didn't need to? When I got to the desk the man was also not wearing a mask! I asked him to but he told me he was exempt? Why are you allowing passengers to be put at risk in this way? Why is no one doing anything to protect passengers?
I feel very disappointed and unless I can be assured that you staff are made to follow the rules I cannot see me flying again with Air Canada until you have made the appropriate changes! Passengers are demanded to wear
A mask but your staff are not!
Mike Adams ticket no [protected]