I arrived in canada on january 3rd, 2022 flight ac976 with a negative covid report, as well as I am doubled vaccinated.
Everyone on that flight was tested for covid and promised that the results will become available 48 hours later. Today its 5 days later and no results.
Called numerous occasions, and was told that they are overwhelmed with tests to be done. One rep says that this was air canada way in discouraging people from travel. Really... What happens to the airline industry. I think there is a better way, and a more efficient way of handling this. Hire more staff.
I work in the financial industry considered essential, and need to get back to work and cannot do so unless I get my results. Other airlines allow their clients to go through without testing with a negative covid report within 72 or 48 hours of travel.
Why cant air canada adopt the same policy.
Take a look at the reviews on switch health and see that this is the worst service ever and does reflect on air canada decision to team up with them.