Air Canada
reviews and complaints

Case file: LGAAC82857
Name: PATEL

10th May - 530pm flight from Toronto Pearson to LaGuardia airport. Whilst clearing customs in Toronto we were told one of our bags are pending so we went back to await for one bag to be cleared. After 30 minutes we have been told everything is fine so we went ahead and cleared customs and continued our flight.

We arrive in LaGuardia airport at 7pm with that same bag still left in Toronto. We filed a delayed bags claim and were told we will receive our bag by either midnight same day or 6am on 11th May as it's on the next flight from Toronto to LaGuardia (10 th May arriving at 2221)

8am I called customer services as I have still not receive this. Told it will be with me within 2 hours so 10am. I call at 12pm as I still have not received my bag and am told will be delivered within 30 mins.

At 2pm still no bag so I call back again and am on the phone to the supervisor for 1 hour. I get told it's still at the airport and still needs to be picked up. At 8am I was told t was already on a truck to my residence. I then get told it will be with my between 4-9pm.

I call again at 915pm no bag I get told within next 2 hours by 11pm. I all again at 1115pm still no bag and I get told they can't get hold of the delivery company.

I have called many times and been told I'm sorry, thank you for your patience. These people need to stop reading of a script and know how to provide customer service.

I have a baby with me and no bag. The customer service team have no clue what they tell customers. They have absolutely no idea what to tell customers, they lie, put us on hold and pretend to call the delivery company.

I have been told about 8 different things by the same call centre. Clearly no one knows what's going on with my bag. It's not 1130pm still no bag and have been told it will be delivered within the hour which will make it 1230am 12th May. However a previous rep told us they delivery company work only until midnight? Which one is it? Why have a call centre set up in India when the reps do not know how to provide customer service or do not know about the delivery company which air Canada use.

It has costs me £2 per minute when Each time, I have made over 10 phone calls lasting from 20 minutes to 1 hour each.

I am absolutely disgusted with the way air Canada have dealt with this esp when repeating I have a baby with me who's things I need. Instead of providing any solutions what so ever, all I have heard is the delivery company this and the delivery company that, I'm sorry for your lost baggage, thank you for your patience. Instead of teaching them to read of a script, air Canada should train staff how to solve problems and provide solutions.

I was even happy to provide a solution and go to the airport myself and pick up my bag but air Canada customer service reps were not willing to listen.

I have now lost my patience and something needs to be done. You have already broken one of my other bags in transit which I'm claiming and now this. I need to be compensated for all the calls I have had to make, my time and the fact I am on holiday and cannot enjoy it due to the stress and inconvenience air Canada have put me and my family through. I am only on NY until 15th May when I am flying back to London.

I look forward to hearing back from someone who knows what they are doing and can actually deal with customer complaints. Not a call centre in India where staff clearly need training.

Regarding flight Ac84 on wednesday, May 4th 2019 confirmation # AJFZZV:

I paid and reserved 3 months in advance for 2 bulkhead seats, for me and my wife. We were flying with my 16 month old baby and being that it was a 10 hour flight, the only way my baby was going to sleep was laying across the 2 of us. The bulkhead seats were supposed to make the 10 hour flight somewhat easier. Yet, when we got to checkin we were told that although my wife still had the bulkhead but my seat was switched to row behind my wife.

I tried to move our seats to be next to my spouse but the flight was fully booked. I was was furiousand would like compensation for a number of reasons: It was a very difficult and uncomfortable flight for us being that my baby could not lay across us both, and that was literally the reason why we booked the bulkhead seats in the 1st place -for comfort! In addition, we are very frequent flyers and this was the first (and hopefully only) time that me and my wife did not sit next to each other! My wife is pregnant and if there was ever a flight when she wanted me next to her it was that flight. Also, I paid more than $100 extra per bulkhead seat - what did I pay for?!
We have never been dissatisfied with air canada's service in the past and i am confident that we will be compensated accordingly!

I can be reached at +[protected] or email [protected]@gmail.com

Sincerely,
Moshe Hirschman

Hi,
I have purchased air canada refundable tickets from Delhi- Toronto-Austin -Toronto-Delhi from ease my trip .com.
If I want to cancel Full trip What will be the cancellation charges?
If i want to change the route from Toronto - Austin to Toronto - Minneapolis What are the charges?
I enquired with Easemy trip. They are charging me 18856/- per sector.But my Toronto- Austin ticket is less than 18856/-
If No show by me for one of the sector than does it affect the other sectors?

Please clarify .

my friend and i flew to Puerto Plata, we booked trough Air Canada Vacations, while we were there someone came to our room at 1;30 am in morning, put card in door and opened our door, scared us to death i screamed out and said hey, and he left my question was who would have key to be able to open our door, there was only 2 of us in room, my friend was sleeping and when i screame i woke her up, also other people on same floor heard me scream, from then on we were scared to sleep at night or to leave our room, wondering if and when we go back was our belongings going to be gone, our medication, everything, we are both retired people, and another evening we couldnt shower we had no water, there were no drawers to put our clothes in and no place to sit only on our bed, coming home on plane it was so cold on plane everyone was complaining how cold it was i was so cold it was very uncomfortable, i will never fly with Air Canada vac again, The Resort, everything was good but It Was Defeniately Scary, it happened just couple days after we got there

AC 038 from Melbourne to Vancouver on 29 March, 2019, was oversold which resulted in a late departure. Flight attendants were frustrated and trying to get passengers seated for the flight. At the beginning of the flight there were 3 bathrooms available for Business class; shortly after the meal was served, it was down to 2 working bathrooms. A flight attendant said they had called an engineer! Before too long it was only 1 working bathroom; Business class was full except for 2 empty seats. It was a deplorable situation for a 16 hour flight; and became a safety issue when passengers were lining up to use the facility. While standing in line, a female passenger commented on the attitude of a flight attendant and said that one practically ran over her with the service cart! It seemed that the flight attendants disappeared because they did not want to address the bathroom problem and when they did surface, there was no joking around; a very unhappy group. On our next Air Canada flight, we expect working bathrooms that the sanitation engineer has fully checked out before the flight! To add to the problem, we came close to missing AC 8108 from Vancouver to Denver at 840 am, even though we had a Fast Pass through immigration. An immigration officer told us we should have planned at least 3 hours for the connection! The saga continues; Air Canada information on the airport monitor had the flight listed at 2 different gates; of course, the gates were not close-by so we had to run to get to the correct gate. We barely made the flight to Denver.

My name is Chandrashakhar Gosine and I am a senior citizen. At 12:27 AM on March 13, 2019 I booked a round trip from Halifax, Nova Scotia to Port-of-Spain, Trinidad, booking reference LAJFWE for departure on March 19, 2019 returning on March 31, 2019. This was a Business Class I on Aeroplan Rewards, 60, 000 plus $305.05 CAD. My ticket number was [protected]
The Halifax/Toronto/Port-of-Spain leg of this trip was uneventful. I got a wheelchair, the attendants of which got me to my gates on time and on board, in business class, I got my vegetarian meal. At my destination I had a wheelchair to take me right through to my waiting relatives.
The return journey was a disaster. In Port-of-Spain I had a wheelchair from check in to the waiting area then to the plane. I had my seat in business class but no vegetarian meal was ordered for me. My profile indicates that I need wheelchair assistance and vegetarian meals. The flight arrived in Toronto at the estimated time of 6:49 AM. The second leg of my journey was scheduled for take off to Halifax at 8:05 AM. I had to wait until the passengers of flight AC1881 had deplaned and until other wheelchair passengers who had forged ahead were attended to. When it was my turn I told the agent that my connecting flight to Halifax was at 8:00 AM. There were changes of wheelchair agents along the way to the immigration. Each change of agent involved a waiting period of at least 15 minutes before another agent arrived. The agent took me to the immigration officer where I presented my passport and completed customs declaration. After this I employed a porter to retrieve my suitcase and proceeded to the customs officer. The agent, myself and the porter were on the way over to connecting flight baggage handling when I told her again that my flight to Halifax was at 8:00 AM. She told me it was too late to get that flight. She inserted my boarding pass into a machine which printed an identical card for the same flight. She seemed puzzled by this. The porter had told her that there was a long line up for service and we proceeded to an adjacent room. She then disappeared for an interminably long time, probably half an hour or more, and on return told me that I can travel at 12:30 PM in economy or wait until 7:30 PM for a seat in business class. I took the 12:30 flight in an effort to get home as early as possible. She disappeared with the porter and baggage and returned with a boarding pass for the 12:30 flight.
Flight AC604 was delayed about 80 minutes, leaving at 9:20 AM approximately. My luggage was placed on the belt at 8:38 AM which left enough time to connect. My flight from Port-of-Spain arrived at 6:48 for a scheduled arrival of 6:30. My ticket was booked by an Aeroplan agent who must have known that I would have enough time to make the connection. My son, his wife and two children had taken that same flight from Trinidad and then flight AC 604 to Halifax on March 27 and they were able to make the connection without any problem.
I am a handicapped person who had been travelling all night to get to Toronto and then to Halifax. I booked and paid for business class on all four legs of this round trip. Instead I missed my flight through no fault of my own even though AC604 took off over an hour late, the agent did not bother to give me entry to the Maple Leaf lounge until I asked where do I wait and never bothered to ask me about breakfast. She wrote on the back of my economy boarding pass that I was originally a business class customer. At the lounge my boarding pass was torn up and a new one made, placing me on standby for business class. This is not indicated on the ticket ETKT0142410645367 for all to see. Flight AC608 on March 31 arrived in Halifax about 4:30 PM. This makes it 9 1/2 hours from the time I arrived in Toronto to the time I arrived in Halifax. This is unacceptable.
It is hard enough to travel all night and half a day to get to Halifax, even with the comforts of business class, which it would have been had I travelled on the flights that I had originally booked. Needless to say, it is worse not to get properly fed on the overnight flight, then not get my booked flight, not get the class of travel that I booked and paid for and not get anything to eat for nine and a half hours except for two slices of toast at the Maple Leaf lounge. Being tired and weary after a sleepless night I fell asleep and snored. I was woken up by an agent who complained that I was disturbing the peaceful enjoyment of other travellers so I left the lounge. I feel I should be compensated for the discomfort, pain and suffering and humiliation endured during this harrowing experience.
My wife and I have flown predominantly with Air Canada and have been members of the Aeroplan program since 1984. Such shoddy treatment is unconscionable and deserves an apology and compensation by issuing four open business class tickets to destinations of our choice wherever you fly.
Chandrashakhar Gosine, 1212 Robie Street, Halifax, NS B3H 3C9; [protected] [protected]@eastlink.ca

March 11, 2019

Air Canada
7373 Côte-Vertu Boulevard West
Saint-Lauren, Quebec (Canada) H4S
Attention: Calin Rovinescu, Chief Executive Officer
Reference: Carmen Coleman/ Allen McClendon AC012, AC028, AC728
ETKT0142409181899
ETKT0142409181900

Dear Mr. Rovinescu,
I am writing to you in desperation at this point. I have had a horrendous experience on your airline and the nightmare continues.
I have phoned several times and each time I am given a different story in regards to our bags.
We were originally booked on AC012 from Shanghai, China to Montreal Canada on 3/6/19. Our flight was canceled so we were rebooked the next day on AC028 to Toronto, ON with a connection to AC728 to NY-LGA. After arrival to Toronto, we were advised that our flight was delayed. The flight never left. We requested our luggage as we had already missed work due to mechanical problems and more importantly, our final destination was Rochester, NY with a connection via Delta Airlines. The flight was missed on 3/6/19 due to cancellation and we were informed that we needed to pay $188 each to fly the next day. We never made the next day due to another mechanical failure.

We asked to have our bags pulled so that we could catch a Greyhound bus to reach our final destination, Rochester, NY. We waited for over two hours for the bags then inquired again and was told that our bags could not be located. We then were told that they would be forwarded the next day. Because it took so long, we missed the last bus and had to stay in a hotel in Toronto. I was ill and needed medical care. We have been calling since Thursday and have receive nothing but the run around. First, we were told that two Black bags were located. The we were told that a grey bag and Black bag was located. Now we are being told that only one of the four bags have been located.
We never received them. We have called each day only and have been told a different answer each day. This has been a nightmare for us. First the flight problems now our luggage. We need your help to resolve completely.

Respectfully yours,

I can be reached at [protected] or email: [protected]@gmail.com.
Carmen Coleman, MBA, CRPC

On febuary 21st I arrived in dfw from tirana, albania for a short visit with my daughter who had just had her first child. My bags were lost and I waited almost an hour just to speak with someone in lost luggage. I was not the only one, one gentleman had lost his gun and other had lost or damaged luggage. We all waited together and upon arrival of the agent, she did nothing helpful or condusive to helping resolve the issues. If she had stated, "I am so sorry, lets find your bags", it would have certainly eased the situation. Instead, she was belligerent, rude and threatened to call security on all of us when no one was making any threats or actions agaisnt her. Of course everyone was upset but the real anger began at the way she treated us. I was told that if my bags were not recovered within 24 hours, I would receive compensation for buying clothes and toiletries. My bags arrived on the 23rd, 3 days after I arrived. I received no compensation even though I had to buy items and clothes until my bags arrived. I will never fly your airline again, I would like compensation for the my expenses and it would certainly be helpful if the employees at the dfw airport received customer service training as they obviously never received it.

Respectfully,
Jacque raines

Our flight ( AC1820) was scheduled for 3:35 p.m. on January 29th, 2019. The weather the evening before had been bad so we were expecting some delays but what we went through was a lot more than a weather delay. Our flight was delayed to 4:45 due to the back up of traffic from cancelled and delayed flights. That's fine - to be expected. We finally boarded our plane around 4:45 - 5. I was in row 1 aisle seat - this becomes important as the story progresses. We had all boarded the plane and gotten settled when the first delay came. The maintenance / ground crew came on board a few times and then the staff started calling out a passengers name. After 15 minutes of this, they finally announced that the passenger was not on board yet their luggage was and it needed to be removed - fine, no problem. 20 minutes after that we were told again by the pilot that we would be leaving within 10 minutes - this became the sentence of choice over the next 2 hours. Then the maintenance staff kept coming on and off the aircraft. All the while as we are still seated with the door wide open in -20 weather. We were still attached to the walkway but the door leading down to the ground was wide open and the wind was very strong. I was the first seat on the aisle receiving the full blast of the weather for the entire 2 hours I was seated in the aircraft. We were told over and over again that we would be leaving in 10 minutes that there was just a fuel calculation discrepancy and it would be taken care of soon. During this entire time I was sitting there freezing with my winter coat on, my mittens taken out of my carry-on and begging for a blanket - of which they had none on board. The stewardess finally pulled the curtain across to try and cut the wind getting to us but it helped very little. Eventually after 2 hours, they announced that we would have to leave the aircraft and arrange for a new flight. After leaving the aircraft, we were informed our flight would be at 11p.m. 7.5 hours after our flight was scheduled. At 10:30 p.m. we went to the gate we were told we would leave from. We were still told it would be a 11pm departure. At 11, it suddenly changed to 11:45. At 11:45 we were then informed that our gate had changed and we needed to move. At midnight we were finally told what gate we should head to. We finally got on the aircraft at 12:45 pm. Our flight finally left at 01:30 a.m. a full 10 hours after we were supposed to leave. At this point I had been awake for 18.5 hours and was in incredible pain as my prescription meds had worn off. I was unable to sleep on the flight, the food we received was sub-par - our nuts thrown to us in bags - whereas I am used to the heated nuts in first class. The stewardess didn't really offer much to us as she kept saying people wanted to sleep - impossible for me on an airplane let alone without my c-pap machine and my medicine. We were supposed to arrive at the Puerto Plata Airport at 9:30 in the evening, being able to get settled in rooms, have a snack and sleep ready for the next day, instead we arrived at our hotel at 6:30 in the morning - when they were not prepared for the passengers as their staff we not on duty as of yet - 1 person to check in over 100 people. It took another 2 hours to get into my room. I didn't unpack, or eat. I took my medication hooked up my c-pap machine and after a full 25 hours of no rest, slept through my first day in the Dominican. My vacation was now 1 day completely shorter as the travel time was not only increased by 10 hours it screwed up when we were able to sleep. My entire vacation was messed up as my hours were all messed up by having the change my sleeping pattern on the first day. I missed most of the daylight hours the first couple of days as we were all exhausted by just getting to the Dominican. I feel we all deserve compensation for the disaster my vacation became. All we were offered was a discount on the next flight we booked within the next year. As I don't travel every year, this is meaningless to me as my next planned trip will be to Europe in the Summer of 2020- meaning the offer we received is useless to me. I request monetary compensation for not only the delays and harassment but for the loss of a full day of my vacation, the pain and discomfort waiting for over 10 hours as my medication wore off, and the freezing temperatures I was subjected to for over 2 hours while they decided what to do about the aircraft and with no comfort of being offered a blanket. I asked and was informed there were none on board. As a business class passenger, in the past I have been offered blankets on flights so this seemed to be a reasonable request on my part. They could have at least closed the door on the pathway down to the ground and had the maintenance crew open it when they needed access instead of it being left wide open and causing extreme discomfort to your passengers at the front of the aircraft.

In the year of 2018, I flew from Calgary (my home town)with AC 4 times (2 Vancouver, 1 Paris & 1 Halifax) all return flights .

There is always the announcement at the gate counter - "this flight is full, we ask any one who VOLUNTEER to leave any HAND or CARRY ON luggage in the cabin, come forward". We lodged our carry on luggage for the cabin at the request of a staff walking the line after we were standing for an hour at Paris airport. You see, the ones who had volunteered at first announcement got board the plane first after children & first class/business passengers. I shake my head when I saw the overhead bin with overcoat, brief case among hand luggages. There were ample space in the bins for God sake. Can't the air stewardess or passenger put overcoat on top of a hand luggage. There were sufficient space for more carry on luggages.

Then came my Halifax trip stopover at Toronto on AC 620 on December 19th. There was that dreading same announcement again. I am almost 5' tall & 65 years old. I had a backpack full of small wrap Christmas gifts & a box of shortbread. It was not heavy. I planned to put it under the seat in front me. I didn't carry my handbag. I also had a carry on with my 4 days cloth etc . I wore same runner in Halifax. But I put 2 crystal bowls bigger than the bowling ball in that carryon luggage one against one with wrapping paper at the side of the luggage. I removed the box for more space . Guess what, my son who helped me pull that carry on and carried his bag on his shoulder got stopped at the gate counter and the lady made 2 tags for those carryon. I walked ahead of my son and wait in line for him for awhile. Then I found out my hand luggage got tag for cabin. I was mulling and told my son to come forward to my side for the isle to our seat. Guess what, the male Steward used his foot to bar my entry outside the cockpit . He picked up the phone to talk to the gentlemen at the enter of the plane who collect the tagged carryon. I was anxious and explained to the steward that there are 2 Crystal bowls in my carryon. I don't want them break cuz they both are fragile. Not until I raised my voice with same things & with those big passenger's despised look, your honourable staff ALLOWED AC customer to enter. There were room for my suitcase. As soon as the passengers opened their bin at the back where we sat on plane (AC149) after landing in Calgary from stopover (Toronto) on Dec. 26th. Couple bins were literally empty but the bins were shut when we board that plane in Toronto. No other Airlines (Tap/Westjet/United/Cathay) would force customer to put their hand luggages in the cargo area.

Sorry about this long statement. From a very disaffect encinomy class small customer.

Good day all.
I would like to ask you what happens if I payed for your service and nobody contacted me regarding flight delay?
When I booked my round flight from Zagreb to Fort Lauderdale, I payed extra for Airhelp+flight delay, and now when I experienced delay of more then 5 hours, nobody even try to contact me and say what is going to happen now.
On 12th of January my flight number ACa 1627 from FLL to Toronto Pearson was delayed for more then 5 hours due to the tehnical problem, that afected my next flight to Munich and next flight to Zagreb, so I had to stay overnight in Toronto even tho I had emergency issues at home.
Please be kind and tell me are you going to claim money from Air Canada on my behalf?

Thank you
Kind Regards
Vesna Pavlovic Mikulic

We flew from yqr regina on dec. 24th flight ac 1114 at 11:10, to toronto. from toronto we flew on flight ac 488 to montreal.

Our ticket numbers are 0142 [protected]
and [protected].
We checked two bags in the oversize luggage. tag #s 0014 ac917112 and 0014 ac917113.
These two black bags contained two sets of skis.
We flew to montreal where we were picked up by a private shuttle vehicle that took us to smugglers notch ski resort. we had made arrangements to have a family ski holiday over christmas. my husband and I are seniors and we believed that this would be our only opportunity to ski with our grandson. our skis did not arrive in montreal. we were told that one set was in regina the other in toronto but they would be shipped to us in vermont and we would receive them the next morning. our skis did not arrive the entire time we were there. while my husband rented I was uncomfortable with the idea of rentals at my age. all of the traveling, the expense and the planning were for nothing. my husband took time off work as well. I expect that aircanada will be compensating us for their failure to deliver our skiis.

I was sitting in seat 16A on flight AC160 out of Edmonton on Friday, December 14/18, which is the seat located by the window directly to the left side of the EXIT door. As the Airbus 321-200 lifted off the tarmac, a SPRAY of de-icing fluid entered into the cabin from the top left side of the exit door, spraying me and the seat next to me (16B, which was empty). As soon as I felt the fluid hit me (right side of my head and right shoulder), I tried to move out of the way by leaning as far as I could to the left - bearing in mind this was during takeoff and my seat belt was on which prevented me from moving my lower body. The spray continued in, in a steady stream, for almost 15 seconds. The left side of my seat and my left thigh and buttock were drenched with the de-icing fluid, which then became extremely cold over the next half hour as it dried.

On touch-down, AGAIN de-icing fluid that had been trapped in the seal of the door dripped down on me in large drops. I grabbed a magazine and used it as an umbrella, so the BISTRO magazine got the fluid instead of me.

I reported what had happened to one of the air stewards who immediately took up a phone and reported what had happened to, I presume, the Captain. Although she was concerned enough to report it, she did not bother to apologize to me!

I am sorry to say this but I have faced lots of stress & hassle for my dad travel to Dubai on Nov.27, your crew at airport is not allowing my dad to board the plane, he has a confirm booking from Dubai as well & coming back to Canada, the manager on site was Bryn & there was a lady who start creating this issue at counter, my father has a confirmed booking for Jan. 18, 2019 Dubai to Mumbai, still I hav eto buy a air ticket on urgent basis which cost me $240 K for him to show them he is going back on Dec.25 from Dubai to Mumbai instead of Jan.18.
I have my brother in Dubai who already confirmed over there that not to worry when he come to Dubai he will get 30 days visa on arrival & then you can renew another 2 month if you need it, no issue, I have spoken to that lady & manager but they never listen & they stop my dad who was 76 year old to fly such an unexpected behavior from the staff If I don't get another booking Ill be end up loosing my flight money as well, call me on my cell:[protected] or reply me on my email:[protected]@gmail.com, I need refund for my extra ticket, I have attached the copy of my booking.

Hello. So I'm am writing again. So 2 months ago I went through the exact same issue. So I flew from Vancouver to halifax with stop in Montreal. So my flight was delayed for an extra hour and a half that was fine but when I got to Halifax and went to grab my luggage I waited and then at end no suitcase Ong with 20 other people. I just got my bag like 24 hours later. I had no clothes for the Whole time 36 hours in same clothes. This gas happened to me in Aug and back in December. I'm sorry I usually fly with u as lot. Last time u gave me 30 % off. I paid extra to get on that flight cause I had a friends wedding reception. I had no clothes to change into. I'm sorry but this has happened to me to many times. Like I'm sorry I'm very calm person but this has gotten out of hand. I hope u can fix this 30% will not due. I feel like at this point something more should be done. So Im waiting for a reply. Please and thanks

Donavin

Re flight 1626 on November 3.
Seat 23 A & C
Ticket [protected] & 7

I prepaid for seats. The overhead lights did not work for both seats.
The flight attendant made a note for future repair.
Also row 23 did not have a window, rather it was a blank wall which lessened the space on the side.
If I did not pay for the seats and I was assigning these seats at random I would consider it unfortunate but not complain.
However paying for a window seat that also had no functioning light seems unfair.
Please advise how you will rectify the situation.
Thank you,
Dennis Gluck

On the 6th of October, 2018, I was treated rudely by the air Canada airline counter servers.
I had a flight from Montreal to Chicago at 20:00 on 5th of October 2018. Due to the storm in Chicago, the plane couldn't land, so the plane flew back to Montreal in midnight. The customer service arranged us hotel and dinner vouchers except me. Because I need the most is a ticket setting me to Chicago. I had another flight from Chicago to Shanghai which the departure time is 10:35am on 6th October 2018. I have to catch this flight on time so that I could catch the wedding of my best friend on 7th October.
The customer service said there was no seat available in the early morning except one business class seat, but I couldn't get it, I needed to pay. I couldn't afforded it. Then I was told to call the customer service or go to the counter 2 hours later. It was 2:00AM on 6th October at that time. I really needed the ticket, so I stayed in the Montreal PET airport. At 3:00AM I went to the air Canada airline counter, I was trying to tell them the reason, but a male officer who seems like a manage spoke loudly and rudely to the counter :"don't ask the reason, just sent her to the ticketing counter." I was so tired then, but I had to wait until the ticketing counter was open. At 4:30AM I went to the ticketing counter. But the lady siting there was so rude. I tried to tell her why I was there. But she was super impatient, losing temper, treated me badly, she just chased me away. I had to call air Canada customer service again，after one hour they still couldn't give me any help. I felt helpless and desperate. I didn't know what I was supposed to do. I went to the air Canada airline counter, there were new faces there, I had to explain again, but they responsed to me impatiently and rudely:"it's not our fault, It's your fault. We have no responsibility "She just chased me away to another counter. So I went to anther counter, they just kicked me back to her again…I struggled in the PET airport from midnight to midday ….I was exhausted to die after 30 hours without sleep. FINALLY I missed my next flight and I missed the wedding and I got sick when I returned home. I have been sick for 2weeks. I feel better just now. Finally I have energy to writer this suffering down!
This is my worst trip!
I never seem such a rude airline!

Hello, I am very dissatisfied with a recent upgrade that I purchased.

Information:
Janainna Pietrantonio
Flight: AC529
Date: October 19th
Location: Boston to Toronto

First off during the upgrade I was not advised that there was no Air Canada Lounge available in the Boston airport for customers. This is a huge component of traveling for me and subsequently not available. Further to lack of an available lounge I was able to access the United Lounge. Unfortunately I had to clear security three times, once for my gate, leave and go to another building and clear security again and then when I wanted to return I had to clear security for a third time. Unfortunately, when I accessed the United lounge items such as wine were not part of what was included and I had to pay an additional $15.00 per glass of wine which I would have expected to be part of the services available at the lounge.

Secondly, when I boarded the plane there was no red wine available and I feel as though I had paid a significant amount of money to select a seat.

Also worth mentioning is the services in first class were not up to standard, no warm towels given. The flight attendant also only came around once for service and did not return.

I would like Air Canada to credit me back what was paid for the service or to upgrade me on my next flight. I am traveling from New Work to Toronto on October 26th, 2018 Air Canada 7657.

On September 30 we flew Air Canada Rouge from Toronto to Prague on an overseas flight of 8 hours. We felt service was inadequate for a flight of this length. Since there wasn't any entertainment, iPads were handed out to download programs. However there wasn't enough of them. Those who had them had difficulty downloading and most didn't work even then. Dinner was served but no complimentary wine. There was a lack of water being offered regularly. The difference in service became very apparent on our return flight with Lufthansa. Immediately we were offered headphones, complimentary wine, a biscuit and hot towels. A short time later a sandwich and complimentary drinks of choice. Dinner with wine was served. Before landing we were given a pizza snack. These services made the lengthy flight more pleasant. We think Air Canada could provide better service on overseas flights
William Reid
[protected]@gmail.com

My son was flying from Edmonton to Cranbrook for his birthday to come see me, his father and his family, and had a connecting flight out of Vancouver. The flight was running late from Edmonton, and arrived late in Vancouver, and his connection flight to cranbrook( the only flight left that evening) left 7 minutes early, while they were sitting in the plane on the tarmac in Vancouver. Needless to say, he missed that flight, and was scared because nobody came to help him at first until I made a direct call. He was stranded in Vancouver and the first available flight was the next morning. So, I was very angry at this situation? How can you leave a 13 year old stranded like that? And then ask him if he has any family in Vancouver he could stay at? Then they proceed to offer a hotel room, and put him on a flight the next morning. All is OK until his mother finds out he is stranded. She proceeds to phone me, flipping out on me saying he should never be allowed to fly again until he is of legal age, and is now taking me to court over this matter. Not only has air canada neglected to bring my son to me, they have found a way to make my life a miserable hell due to the custody, travel and parenting plans that will now cost me several thousands of dollars trying to state my case, but as we all know, as a father, I have next to nothing for rights. I am now taking this public via social media and any news outlets as this was entirely out of my control, and now is going to cost me dearly