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1.2 609 Reviews

Air Canada Complaints Summary

24 Resolved
585 Unresolved
Our verdict: If considering services from Air Canada with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Air Canada reviews & complaints 609

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B
9:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Air Canada no customer support after missing connecting flight.

On August 30, 2018 my partner, Scott Lee and I arrived from Toronto in Frankfurt via flight AC872. The plane arrived on time at 6:30am. We were directed to pass security, so did hundred of other passengers from various other planes, and Immigration. An escalator was not working and we had to walk a long distance to another passport control area. Due to a large amount of travelers, we missed our connecting flight LH4 to Hamburg. We approached the Lufthansa booth to explain our situation and were re-directed to Air Canada. The ground staff at the Air Canada ticket booth told us, because we paid our flight partially through Aeroplan, there is nothing she could do and if we book a connecting flight, our return ticket would be nil and void. No solution was offered. We were told to contact Aeroplan in Canada, but the office was closed between midnight and 7am. It was 8am in Germany and we had to wait 5 hours for the office to be opened. Aeroplan told us that Air Canada should have accommodated us with a connecting flight when we originally approached them at 8am. The Aeroplan staff spoke with Air Canada and provided us with tickets to Hamburg for 4pm, as well as informed us that our return tickets are valid and the Air Canada staff should have known this . My partner and I spent over 8 hours at the Frankfurt Airport and lost a full vacation day.
The Canada Air ground staff did not offer a solution, was rude and not accommodating at all, told us false information about our return flight being cancelled and caused extreme anxiety to me and my partner.
I am looking forward to a response from you and how I can be compensated for this extreme inconvenience.
Lisa Peel
[protected] or
[protected]@live.ca

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12:21 pm EDT

Air Canada cancelled flight

My 13 yr old son, Schneur Mangel was scheduled to fly on flight AC8170 August 27th
From Montreal Trudeau airport to Pittsburgh international airport leaving 14:00 pm
He was brought to the airport together with approximately 150 boys flying home from camp on that day.
Schneur arrives at the airport to find out his flight was cancelled.
Air Canada rebooked his flight for the following day the 28th which was his first day of school in Pittsburgh. As well, the plan was for him to fly with the comfort of many other boys his are going thru security and immigrations together as well as support waiting for his gate.
After I initiated a call to AC by phone,
A wonderful agent rebooked him same day same time but thru Toronto. However, the airline could not get his luggage on the flight in time.
Needless, to say this was a traumatizing day at the airport. I paid more for a direct flight to have the ease and convenience for a 13 yr old flying alone yet with a group on an international flight.
In the end, AC had to rebook him for the 28th at 14:00 not only having him miss first day of school, but leaving him to fly and pass security, customs, and be alone the next day.
As well, I had paid camp quite a bit for transportation to the airport and I had to pay out of pocket for him to get back to the airport the following day and to pay extra for him to be picked up from Pittsburgh on the 28th- since family couldn't pick him up on the 28th.
I am in disbelief that the airline offered no refund or voucher to take responsibility for canceling a flight that was the airlines fault.
It is my hope that AC will deal with this in an appropriate manner and refund me for all the extra out of pocket expenses and for Schneurs inconvenience as well as myself trying to deal with a 13 yr old left at airport to work this out while I'm on phone with an agent from a distance.
Please send appropriate refund to Devorah Mangel
210 Aberdeen Ave
Dayton oh 45419
[protected]@aol.com

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Update by Devorah Mangel
Aug 29, 2019 12:22 pm EDT

Please respond ASAP- and I hope this will be dealt with accordingly without the need to use social media.

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5:42 pm EDT
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Air Canada airline travel

First off, I was supposed to board a flight (AC8945) from Saint John to Toronto at 5:15 am to get to final destination in Regina for 9:45 am. My flight was changed and to be arriving in Regina later in the day however I am still sitting in an aircraft in Toronto where I have been waiting an hour to take off due to maintenance issues. What turned from a 6hr travel day to a 24hr travel day, where I missed work hours. This is absolutely ridiculous and the worst airline travel I have ever been on. I would like to be compensated for my missed time.

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1:11 pm EDT

Air Canada rescheduled flights

Booking ref QTGVWZ

We booked our flights through Trailfinders (their booking ref TA2D93), back on 18/10/18.
We were scheduled to fly from Manchester to London, then London to Halifax Nova Scotia.
We were notified on 12/07/18 that flight AC861 LHR to Halifax had been cancelled, and we were offered AC 1931 Manchester to Toronto, followed by AC616 Toronto to Halifax.We were given no alternatives apart from our money back, which was impossible as we had booked accomodation, car hire etc.
Consequently we had to change our accomodation arrangements on the first night as would arrive at the bed and breakfast too late in the evening to check in.We also had to re-arrange car hire pickup.
Now we have been contacted by Trailfinders that our re-arranged flight AC616 Toronto to Halifax has been cancelled, and now we have to wait 5 hours in Toronto to catch flightAC626 Toronto to Halifax which lands at 22.55.
Once again, we have to make arrangements with the car hire company to pick up at a later time.
These flights have cost us £1546.00, a considerable sum.At no time have we received an apology or offer of compensation from Air Canada.It appears that you can mess about your passengers/customers with impunity with no comeback at all!
I thik that is only right that after all the inconvenience you have put us through, that some form of financial compensation is due.David Gayton

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11:32 pm EDT

Air Canada delayed flights with unaccompanied minor

My daughter whom suffers from anxiety flew for the first time, unaccompanied to New York from Toronto on Aug 15th 2019. We arrived at the airport 3 hrs in advanced. Flight ended up being delayed getting intoNY. When the Customer service rep told me it was okay to leave the airport at 3pm my daughter called me from the air craft saying the flight was grounded. It was a terrifying experience for an unaccompanied minor. Upon the return it was horrible. She was scheduled to leave at 1900 on Aug 18th... to make a long story short she is now getting home and it is Aug 19th at 2100 hrs. I had to cancel my shift at work. She spent two hours on the runway waiting to leave NY. There was no special assistance check in in NY to assist her. The Customer Service in Toronto told me she was in the air, while at the same time my sister was face timing me with the manager in NY at Air Canada whom said the plane is still grounded. This is a terrifying position to be in especially when it's my child... any child. I sat at the phone waiting to hear .. If I send you the lists of notifications of delayed flights and changes to a flight.. as a mother with a child somewhere out there... it is a very nerve racking experience. I would like this to be streamlined a bit tighter as there are way too many crazy people in the world today. To have a child being delayed and there not being someone allocated to assist them is just horrible. I was told Air Canada is one of the best.. If this is one of the best, I am afraid to find out one of the worst. [protected] [protected]@yahoo.ca My daughters name is Kesia Cowie Bernard. A partial refund would be nice or however you choose to rectify this. Kids are too precious to be left hanging in an unknown place, with unknown people, in an unknown enviornment.

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10:55 am EDT

Air Canada Good will request

I made a request for a good will gesture from Air Canada. Up until the beginning of July of this year I was in contact with a customer relations person named
Aisha Khan. Since then I have sent tried to contact her but it seems like she is MIA.
I understand that my request is not the norm, however, some professionalism would be nice. Atleast resolved the issue on way or the other.

Here is what has transpired thus far:

Skip to content
Using Gmail with screen readers
air canada
Good will reimbursement AC:[protected]
Inbox
x
Air Canada Flight 485
Jan 5, 2020-Confirmation #NXP5FK-No Updates
Montreal YUL
6:30 AM
Toronto YYZ
8:02 AM
Air Canada 485
YUL to YYZ Jan 5, 2020, 6:30 AM
Air Canada 1654
YYZ to TPA Jan 5, 2020, 9:30 AM
Air Canada 1619
TPA to YUL Jan 12, 2020, 7:30 PM

Customer Care
Jun 24, 2019, 3:10 PM
Your case number is: CAS-1654736-T9N4T3 Dear Miss Sitahal, Thank you for your correspondence regarding your travel with Air Canada. I have reviewed your booking
2

Sheree Sitahal
Jul 4, 2019, 3:25 PM
I'm sorry I don't understand your request.

Sheree Sitahal
Aug 8, 2019, 3:24 PM (11 days ago)
to Customer

Good afternoon,
I have not heard from you so this email is to confirm that you received the information to proceed with my request.
If you could please contact me to give me an idea as to the status of my file it would be greatly appreciated.
Respectfully,
Sheree Sitahal
[protected]

---------- Forwarded message ---------
From: Sheree Sitahal
Date: Thu, Jul 4, 2019 at 3:25 PM
Subject: Re: Re: Good will reimbursement AC:[protected]
To: Customer Care

I'm sorry I don't understand your request.
Sheree

On Wed, Jul 3, 2019, 5:40 PM Customer Care wrote:
Dear Miss Sitahal,

Please review the requested information and provide it accordingly.

Sincerely,

Aisha Khan
Customer Relations

Air Canada

To serve you best, I kindly ask that you do not change the subject line if responding to this email.

------------------- Original Message -------------------
From: Sheree Sitahal;
Received: Tue Jun 25 2019 09:09:05 GMT-0600 (Mountain Daylight Time)
To: Customer Care Email;
Subject: Re: Good will reimbursement AC:[protected]

Good morning,
Thank you for getting back to me.
I've enclosed the details of our vacation below.
I hope this is what you need.
Regards,
Sheree
View Your Air2Sea Booking
Call us at 1-877-202-4340 or Contact your Travel Agent

AIR2SEA

5 NIGHT WESTERN CARIBBEAN CRUISE
Cruise Reservation ID: 5524577
Ship: BRILLIANCE OF THE SEAS
Package Type: Air/Sea
Holiday Departure Date: 05 JAN 2019
Sailing Date: 07 JAN 2019
Stateroom: 1D 8074 Ocean View Balcony
Record Locator Booking Reference: AC PQH2Y5(Carrier)
AC NXP5FK

ROYAL CARIBBEAN INTERNATIONAL

YOU ARE CLEARED FOR ADVENTURE

To verify your itinerary, please log on to checkmytrip.com, using your record locator booking reference displayed above. Please check your booking details now, to make sure everything is correct.
Have questions about your flight? You can contact the airline in advance for any of these:
Reconfirm your flights
Request seating assignments (Note: May be subject to airlines fees).
Ask about baggage limitations or fees.
Confirm your airport terminal for check-in, verify your recommended arrival time, and print boarding pass.
Confirm which travel documents you'll need and review security measures.
If you arrive at the airport and experience a service issue with your carrier concerning airline tickets, please contact our Emergency Travel Team at 800-256-6649 or 305-539-4107.
If you're unable to locate any of your checked luggage upon arrival, or notice that your luggage has been damaged, you should follow these steps:
Notify your air carrier prior to leaving the airport and file a damaged or missing luggage claim.
Make sure to tell them that you are a Royal Caribbean® guest and the name of the ship you are sailing on.
Provide them with a copy of your Travel Itinerary (found on on the bottom of the page).
Provide them with these phone numbers: 800-256-6649 or 305-539-4107 so they can determine the ship's location.
Upon boarding the ship, notify our Guest Relations Desk representative of your delayed luggage situation.

GUEST 1 & 2 INFORMATION
Name:
SHEREE
SITAHAL

KATHLEEN
LAMBERT
Dining (Waitlist): MY TIME() MY TIME()
Departure Airport: DORVAL INTL(YUL) DORVAL INTL(YUL)

GUEST 3 & 4 INFORMATION
Name: TIFFANY
MENARD KAYA
LAMBERT
Dining (Waitlist): MY TIME() MY TIME()
Departure Airport: DORVAL INTL(YUL) DORVAL INTL(YUL)

CHARGES

Guest #1 Guest #2 Guest #3 Guest #4
Air2Sea Charges ** 350.25 350.25 350.25 350.25
Transfer Charges:
Pre-Cruise Transfer 0.00 0.00 0.00 0.00
Post-Cruise Transfer 0.00 0.00 0.00 0.00
Roundtrip Transfer 0.00 0.00 0.00 0.00
Hotel Charges:
Pre-Cruise Hotel 0.00 0.00 0.00 0.00
Post-Cruise Hotel 0.00 0.00 0.00 0.00
** Air2Sea Cancellation Charges 350.25 350.25 350.25 350.25

TRAVEL ARRANGEMENTS

Arrive Depart
Outbound Travel Arrangements:
05 JAN
05 JAN
05 JAN
05 JAN AC 485-MONTREAL QUEBEC (YUL)
AC 485-TORONTO (YYZ)
AC 1654-TORONTO (YYZ)
AC 1654-TAMPA (TPA), FL
8:02 AM

12:25 PM 6:30 AM

9:30 AM
Pre Cruise Arrangements:
Cruise Itinerary:
07 JAN
08 JAN
09 JAN
10 JAN
11 JAN
12 JAN TAMPA, FLORIDA
CRUISING
GEORGE TOWN, GRAND CAYMAN
COZUMEL, MEXICO
CRUISING
TAMPA, FLORIDA

7:00 AM
10:00 AM

7:00 AM 4:00 PM

3:30 PM
7:30 PM

Post Cruise Arrangements:
Inbound Travel Arrangements:
12 JAN
12 JAN AC 1619-TAMPA (TPA), FL
AC 1619-MONTREAL QUEBEC (YUL)
10:34 PM 7:30 PM
Important Notice:
AC-485 - AIR CANADA - Operated By AIR CANADA
AC-1654 - AIR CANADA - Operated By AIR CANADA ROUGE
AC-1619 - AIR CANADA - Operated By AIR CANADA ROUGE

Cruise itinerary may change without notice as conditions warrant.

You have purchased NON-REFUNDABLE airline tickets through our Air2Sea program; please note that even if the fare allows changes, a fee and other restrictions may apply. Electronic Air Tickets (e-Tickets) are NOT TRANSFERABLE and name changes are NOT ALLOWED. If the reservation is cancelled on/before the originally ticketed departure date the value of the unused original non-refundable ticket may be applied within one year from original date of issue for future travel. All travel must be completed within one year from the original ticket issue date. Any unused ticket segments will have no value unless passenger cancels/changes ticketed flight reservations on/before ticketed departure date. Failure to cancel in advance can/will result in a loss of the entire ticket value.

For information regarding airline baggage fees and allowances that apply to your itinerary, click here: http://bags.amadeus.com.

HAZARDOUS MATERIALS NOTIFICATION: Customer is advised that certain common products, such as aerosol spray deodorants, can be hazardous when transported on aircraft in carry-on and/or checked baggage. Please review the complete list of restricted items provided on your respective carriers' website.

BRAND LOGO

c/o Royal Caribbean Cruises, Ltd., P.O. BOX
025511, Miami, FL, 33102-5511, UNITED STATES,
www.cruisingpower.com

On Mon, Jun 24, 2019 at 3:10 PM Customer Care wrote:
Your case number is: CAS-1654736-T9N4T3

Dear Miss Sitahal,

Thank you for your correspondence regarding your travel with Air Canada.

I have reviewed your booking, and do not see any passenger on it with the name of Tiffany Menard. Please provide the following:

Passenger name/s as per travel document:
Travel date/s:
Ticket number/s:

Once I have this information, I am more suited to review your concerns, and provide a solution.

I look forward to resolving this matter for you shortly.

Sincerely,

Aisha Khan
Customer Relations

Air Canada

To serve you best, I kindly ask that you do not change the subject line if responding to this email.

------ Original Message ------
From: sheree.[protected]@gmail.com
Sent: 2019/06/06 11:51 AM
Subject: Good will reimbursement
I booked and PAID FOR FLIGHT AND CRUISE with Royal Caribbean in January 2019. My stepdaughter, Tiffany Menard, who does not live with me, for some reason stopped communicated with me and I was not able to contact her (still until today). At this point everything was paid for.

As I have saved for quite awhile to afford to take my whole family on a vacation together I would like to ask Air Canada for a gift card in my name to use when I'm able to afford our next family vacation. For some $350 is not allot but for a single mom it makes a difference.

Thanks for you time and consideration,

Skip to content
Using Gmail with screen readers
air canada
Good will reimbursement AC:[protected]
Inbox
x
Air Canada Flight 485
Jan 5, 2020-Confirmation #NXP5FK-No Updates
Montreal YUL
6:30 AM
Toronto YYZ
8:02 AM
Air Canada 485
YUL to YYZ Jan 5, 2020, 6:30 AM
Air Canada 1654
YYZ to TPA Jan 5, 2020, 9:30 AM
Air Canada 1619
TPA to YUL Jan 12, 2020, 7:30 PM

Customer Care
Jun 24, 2019, 3:10 PM
Your case number is: CAS-1654736-T9N4T3 Dear Miss Sitahal, Thank you for your correspondence regarding your travel with Air Canada. I have reviewed your booking
2

Sheree Sitahal
Jul 4, 2019, 3:25 PM
I'm sorry I don't understand your request.

Sheree Sitahal
Aug 8, 2019, 3:24 PM (11 days ago)
to Customer

Good afternoon,
I have not heard from you so this email is to confirm that you received the information to proceed with my request.
If you could please contact me to give me an idea as to the status of my file it would be greatly appreciated.
Respectfully,
Sheree Sitahal
[protected]

---------- Forwarded message ---------
From: Sheree Sitahal
Date: Thu, Jul 4, 2019 at 3:25 PM
Subject: Re: Re: Good will reimbursement AC:[protected]
To: Customer Care

I'm sorry I don't understand your request.
Sheree

On Wed, Jul 3, 2019, 5:40 PM Customer Care wrote:
Dear Miss Sitahal,

Please review the requested information and provide it accordingly.

Sincerely,

Aisha Khan
Customer Relations

Air Canada

To serve you best, I kindly ask that you do not change the subject line if responding to this email.

------------------- Original Message -------------------
From: Sheree Sitahal;
Received: Tue Jun 25 2019 09:09:05 GMT-0600 (Mountain Daylight Time)
To: Customer Care Email;
Subject: Re: Good will reimbursement AC:[protected]

Good morning,
Thank you for getting back to me.
I've enclosed the details of our vacation below.
I hope this is what you need.
Regards,
Sheree
View Your Air2Sea Booking
Call us at 1-877-202-4340 or Contact your Travel Agent

AIR2SEA

5 NIGHT WESTERN CARIBBEAN CRUISE
Cruise Reservation ID: 5524577
Ship: BRILLIANCE OF THE SEAS
Package Type: Air/Sea
Holiday Departure Date: 05 JAN 2019
Sailing Date: 07 JAN 2019
Stateroom: 1D 8074 Ocean View Balcony
Record Locator Booking Reference: AC PQH2Y5(Carrier)
AC NXP5FK

ROYAL CARIBBEAN INTERNATIONAL

YOU ARE CLEARED FOR ADVENTURE

To verify your itinerary, please log on to checkmytrip.com, using your record locator booking reference displayed above. Please check your booking details now, to make sure everything is correct.
Have questions about your flight? You can contact the airline in advance for any of these:
Reconfirm your flights
Request seating assignments (Note: May be subject to airlines fees).
Ask about baggage limitations or fees.
Confirm your airport terminal for check-in, verify your recommended arrival time, and print boarding pass.
Confirm which travel documents you'll need and review security measures.
If you arrive at the airport and experience a service issue with your carrier concerning airline tickets, please contact our Emergency Travel Team at 800-256-6649 or 305-539-4107.
If you're unable to locate any of your checked luggage upon arrival, or notice that your luggage has been damaged, you should follow these steps:
Notify your air carrier prior to leaving the airport and file a damaged or missing luggage claim.
Make sure to tell them that you are a Royal Caribbean® guest and the name of the ship you are sailing on.
Provide them with a copy of your Travel Itinerary (found on on the bottom of the page).
Provide them with these phone numbers: 800-256-6649 or 305-539-4107 so they can determine the ship's location.
Upon boarding the ship, notify our Guest Relations Desk representative of your delayed luggage situation.

GUEST 1 & 2 INFORMATION
Name:
SHEREE
SITAHAL

KATHLEEN
LAMBERT
Dining (Waitlist): MY TIME() MY TIME()
Departure Airport: DORVAL INTL(YUL) DORVAL INTL(YUL)

GUEST 3 & 4 INFORMATION
Name: TIFFANY
MENARD KAYA
LAMBERT
Dining (Waitlist): MY TIME() MY TIME()
Departure Airport: DORVAL INTL(YUL) DORVAL INTL(YUL)

CHARGES

Guest #1 Guest #2 Guest #3 Guest #4
Air2Sea Charges ** 350.25 350.25 350.25 350.25
Transfer Charges:
Pre-Cruise Transfer 0.00 0.00 0.00 0.00
Post-Cruise Transfer 0.00 0.00 0.00 0.00
Roundtrip Transfer 0.00 0.00 0.00 0.00
Hotel Charges:
Pre-Cruise Hotel 0.00 0.00 0.00 0.00
Post-Cruise Hotel 0.00 0.00 0.00 0.00
** Air2Sea Cancellation Charges 350.25 350.25 350.25 350.25

TRAVEL ARRANGEMENTS

Arrive Depart
Outbound Travel Arrangements:
05 JAN
05 JAN
05 JAN
05 JAN AC 485-MONTREAL QUEBEC (YUL)
AC 485-TORONTO (YYZ)
AC 1654-TORONTO (YYZ)
AC 1654-TAMPA (TPA), FL
8:02 AM

12:25 PM 6:30 AM

9:30 AM
Pre Cruise Arrangements:
Cruise Itinerary:
07 JAN
08 JAN
09 JAN
10 JAN
11 JAN
12 JAN TAMPA, FLORIDA
CRUISING
GEORGE TOWN, GRAND CAYMAN
COZUMEL, MEXICO
CRUISING
TAMPA, FLORIDA

7:00 AM
10:00 AM

7:00 AM 4:00 PM

3:30 PM
7:30 PM

Post Cruise Arrangements:
Inbound Travel Arrangements:
12 JAN
12 JAN AC 1619-TAMPA (TPA), FL
AC 1619-MONTREAL QUEBEC (YUL)
10:34 PM 7:30 PM
Important Notice:
AC-485 - AIR CANADA - Operated By AIR CANADA
AC-1654 - AIR CANADA - Operated By AIR CANADA ROUGE
AC-1619 - AIR CANADA - Operated By AIR CANADA ROUGE

Cruise itinerary may change without notice as conditions warrant.

You have purchased NON-REFUNDABLE airline tickets through our Air2Sea program; please note that even if the fare allows changes, a fee and other restrictions may apply. Electronic Air Tickets (e-Tickets) are NOT TRANSFERABLE and name changes are NOT ALLOWED. If the reservation is cancelled on/before the originally ticketed departure date the value of the unused original non-refundable ticket may be applied within one year from original date of issue for future travel. All travel must be completed within one year from the original ticket issue date. Any unused ticket segments will have no value unless passenger cancels/changes ticketed flight reservations on/before ticketed departure date. Failure to cancel in advance can/will result in a loss of the entire ticket value.

For information regarding airline baggage fees and allowances that apply to your itinerary, click here: http://bags.amadeus.com.

HAZARDOUS MATERIALS NOTIFICATION: Customer is advised that certain common products, such as aerosol spray deodorants, can be hazardous when transported on aircraft in carry-on and/or checked baggage. Please review the complete list of restricted items provided on your respective carriers' website.

BRAND LOGO

c/o Royal Caribbean Cruises, Ltd., P.O. BOX
025511, Miami, FL, 33102-5511, UNITED STATES,
www.cruisingpower.com

On Mon, Jun 24, 2019 at 3:10 PM Customer Care wrote:
Your case number is: CAS-1654736-T9N4T3

Dear Miss Sitahal,

Thank you for your correspondence regarding your travel with Air Canada.

I have reviewed your booking, and do not see any passenger on it with the name of Tiffany Menard. Please provide the following:

Passenger name/s as per travel document:
Travel date/s:
Ticket number/s:

Once I have this information, I am more suited to review your concerns, and provide a solution.

I look forward to resolving this matter for you shortly.

Sincerely,

Aisha Khan
Customer Relations

Air Canada

To serve you best, I kindly ask that you do not change the subject line if responding to this email.

------ Original Message ------
From: sheree.[protected]@gmail.com
Sent: 2019/06/06 11:51 AM
Subject: Good will reimbursement
I booked and PAID FOR FLIGHT AND CRUISE with Royal Caribbean in January 2019. My stepdaughter, Tiffany Menard, who does not live with me, for some reason stopped communicated with me and I was not able to contact her (still until today). At this point everything was paid for.

As I have saved for quite awhile to afford to take my whole family on a vacation together I would like to ask Air Canada for a gift card in my name to use when I'm able to afford our next family vacation. For some $350 is not allot but for a single mom it makes a difference.

Thanks for you time and consideration,

Sheree Sitahal
[protected]

Read full review of Air Canada
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E
11:04 am EDT

Air Canada delayed flight

I wish to complain about the appalling serive we had at Boston Airport on August 9th and 10th. 2019. Our flight was scheduled to depart August 9th at 8:
50.pm. We departed on Aug 11th at 8.50 am. Our flight Boston to Ottawa was canceled, not once but three times. The worst part about it was hanging around the airport, (9 th and 10th), hours on end with no seating available. That plus the lack of information was stressful in the extreme, considering I had a young child with me.
Twice at the desk our flights were canceled and once we even got to the departure gate before learning that it was canceled.
At first, AIr Canada refused hotel vouchers and claimed the cancellation was due to weather. However, this proved to be not the case. Cancellations and delays were due to staff scheduling. Eventually, we were provided with a hotel reaching there around midnight. The second time ( 10th) it took four hours to get a voucherfrom the time we ( and others) were told that we would get them.
Our return flight 8044 was only half full. Yet on 9th. we had been told this flight was unavailable! I do not trust Air Canada any more.
On return I sent an email to aircanada. No answer. When I phoned ( after waiting on line 45 mins)I was told abruptly told that the turn over for complaints was 60 days. This is totally unaceptable.
I am requesting compensation for two days lost at the airport and canceled family gatherings. The least I expect is what is legally binding in Canada under the new regulations

Eithne Shankar

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2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Air Canada the worst experience flight with the first time with air canada. rouge

I want to complain about the horrible flying experience we had recently and my wife with air canada which is called Rouge from Athens to Montreal AC 1935 on July 19, 2019 departing at 14.20 pm
Mr. Hassan Elkhashab ETK T0147344696855 & Mrs. Manal Lamey ETKT [protected]
We ware completely disappointed with the Air Canada Rouge and it was unpleasant experience where there was any entertainment screens, 10.50 hours flight was too much stress and I have already and my wife Hypertension and over 65 of age, even the food was not the same we had since ten years ago.
It was very upsetting experience and today only since I have returned back started to get my health back.
I alway prefer to travel with air canada but this is the first time to know that there is a company's called Rouge .We would like to have the suitable compensation for all what happened during that flight from Athens to Montreal.

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2:59 pm EDT

Air Canada air canada flight

August 7, 2019

Charbel El-Hawi
1920 Kilborn Avenue
Ottawa, Ontario K1H 6N4

Consumer's complaint about Air Canada's service, with the U.S. Department of Transportation Aviation Consumer Protection Division:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
U.S.A.

Dear Sir/Madam,
I have sent a serious complaint to Air Canada's offices in Calgary, hoping that we will not have to escalate, or have the entire family of 800 members who lives in Ottawa, Canada to boycott Air Canada.
As a large Immigrant family, whom Canada has adopted us and was generous to make us Canadian Citizens, where every Citizen has the same rights, under the Canadian Constitution 1982, we always felt Air Canada as our own family, at the end of the day, it does carry the name of the Country of our citizenship, and since the Canadian Government was always courteous and kind to our family, we expect the same from its Air line.
I have to say that we were very disappointed with the letter from Calgary, Air Canada has placed us in a fraud situation, when they issued us false boarding passes to Istanbul and then they a issued the second one, we felt that we were forced into doing illegal activities, just so Air Canada refuses to step up and take responsibility to what has happened.
Once again, and please read the attached letter and documents, hope to get a well-deserved compensation, in lieu of the terrible ordeal Air Canada has put us through.
Once more, we hope that we can reach an amicable resolution,

Sincerely yours,

Charbel El-Hawi

August 7, 2019

Air Canada-Customer relations
P.O Box 64239
RPO Thorncliffe
Calgary, AB, Canada

Reg: Charbel El-Hawi
Ticket #: ETKT 076 [protected]

Disappointment in Air Canada's service?
I truly think that it is still a kind word compared to the despicable and horrible ordeal that my Brother Charbel El-Hawi went through on his vacation to Lebanon, the Misconnect and the unprofessionalism of Air Canada's employees to deal properly with the mentioned issue spanning from June 11, 2019 to June 13, 2019 is beyond Dissatisfaction and severe distress.
I would like you to check the number of flights that El Hawi's family, used Air Canada, domestically and internationally, ( families in Ottawa are related); you will be amazed to find out that at least 4 names, Tressy, Nicolas and Randa, Nicholas El-Hawi and Randa EL-Hawi, used Air Canada Domestically and internationally over +/- 1, 800 times since year 1986.
Even though, we sometimes used other airline, we always considered Air Canada as ours, and we were always at ease, that providing we got in trouble in some foreign Country, Air Canada would be always be there for us, in order to accommodate us, and bring us back home safe.

In order for you to be aware of the grave mistakes Air Canada has committed Toward Charbel El-Hawi, I must write to your attention a summary of what exactly happen; let's start.
June 11th, 2019 Charbel was set to fly Air Canada on Business class to visit and at the same time conference in Beirut, the plane was supposed to take off from Ottawa to Montreal airport around 7:45pm; without any warning or updating him that the plane was delaying for 2 hours not knowing what is happening around him, and why the plane hasn't taken off yet; they should let him know what's going on, especially from an Air Line like Air Canada.
For some reason or another, Air Canada at 10:45pm, finally took off to Montreal
The unforgivable ordeal,
Charbel El-Hawi, , was scheduled to leave Montreal/Geneva and then Geneva /Beirut on June 11, 2019, anxiously to spend quality time with the Family and for the conference, and take advantage of her short off work vacation days.

The flight from Ottawa to Montreal was delayed for 2 hours; contrary to the flight from Montreal to Geneva, the plane was delayed 3 hours; waiting 3 hours in the plane, the problem is that the 3 hours delay in Montreal caused a ripple effect that led to a nightmare, since the Middle East Air Line took off to Beirut without Charbel, a 20 hours trip, that took 3 days from Ottawa to Beirut.

Naturally, anyone in Charbel's shoes, would want to go directly to Air Canada, having confidence that maybe this nightmare won't last for long; Charbel did not anticipate the treatment, the Lying and the deceiving, that Air Canada counter clerks has shown her.

I am emphasizing on the word lying and deceiving, caused by for the following unfortunate events that Air Canada could have easily (in my opinion) solved it quickly,

It first started when Air Canada Counter in Geneva, gave Charbel a "Fake" Air Canada boarding pass, in order to board a plane heading to Istanbul (please see attached); when Charbel reached the gate of the plane heading to Istanbul, Charbel was turned away by the Stewardess, informing that his Boarding pass (Business) is not valid, and that he cannot board the plane that is heading to Istanbul with it.

Again, Charbel went back to Air Canada's counter to inform them of what had happened at the boarding gate of Istanbul, and expected another solution that Air Canada's sole responsibility to resolve and get Charbel to Beirut ASAP in any way possible;

As soon as Charbel started explaining, the Air Canada counter clerks started Shouting and arguing with Charbel that they should've let him board the plane; as you can gather Charbel was in shock, he bought the ticket from Air Canada, and the counter he is trying to seek help from is also Air Canada, yet Air Canada let his hanging not having the slightest idea of what should come next; After a big arguing from Charbel that his have a business class and he should be priority the agent told him ok let me see what I can do
And she put him on the second plane too Istanbul.

Shouldn't be Air Canada responsible for the safety and the accommodation of the passengers; With Charbel's nerves shot, and felt nauseous couple of times caused by the stress Air Canada has put him through, it seemed to Charbel that him ordeal it wasn't going to end soon; and what added more stress onto the stress that was already building on, and on top of that the luggage didn't arrive to Beirut.

Charbel's got finally his Luggage after 6 days from his arrival, but who is going to reimburse the 6 day he lost from his vacation and the delay of his conference, and who is going to calm him down and not talk about his horrible ordeal with Air Canada (up to date of this letter); worst yet, and because Charbel had to come back early to work, and because changing the date, Air Canada made him pay $478, just because of the date changing.

A lot of bad and disturbing things happened with Charbel along this long ordeal, we all try to change the subject to get him to calm down, I am not a Doctor, but anyone can tell that he is still in shock, especially that (he said) he never ever thought of the horrible treatment by Air Canada and its employees.

I am in Government job, and there is a schedule that I must respect and follow, and if I am late a month, there will be consequences that I should pay the price for it.
Finally,

Usually, after a serious complaint, a claim or any form that needs to be addressed between two parties, I never liked or I should say I don't use the title ending with, "Govern Yourself properly", or "please be informed that we will be taken legal action", and other terms that agitate the situation instead of diffusing it;

I talked to Charbel, and he would be happy and satisfied if Air Canada issues him, a first class ticket to Lebanon, since that she went through a lot of grieve, and spent a lot of money during the 6 days he waited for her luggage, plus the $478 that he had to pay A.C in order to change the date on the tickets.

I hope we can solve this issue amicably, all the prove are ready up to request

Yours truly,

Tressy El-Hawi
His sister

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10:54 pm EDT

Air Canada Agent refuse to rebook my flight

I received an email from the Vice President Network Planning Mark Galardo stating that because if the Boeing 737 Max aircraft issue, there is a change on the travel plan and I will be will flying on Air Canada Rouge. He said that I have options if I want, I can rebook another flight or cancel without penalty. He provided a number to call to cancel or rebook. I call the number given and the agent Mariam AW told me that she does not care about the email content and that she is not going to change my flight. I tried to explain to her the email content, but she treated me that this is the last warning she is giving to me, and she is going to hang out the phone. The email does not refer to flight schedule but the change of the aircraft that not provide the same feature that the one I booked. I asked to talk to someone else, and she refused. This is the number I called [protected] at 09:46 pm EST
my contact: [protected], [protected]@gmail.com
HERE is the email:

Booking reference: xxxxx

Hello,

As you may be aware, Transport Canada has closed Canadian airspace to the Boeing 737 MAX aircraft until further notice. Air Canada supports this decision and has grounded its fleet of 24 Boeing 737 MAX aircraft. This has impacted our operations as we carry, on average, nine to twelve thousand customers per day on these aircraft.

We are taking measures to ensure we can still carry our customers safely to their destinations. We are pleased to inform you that an alternate arrangement has been made to maintain your travel plans. As such, you will now be flying on Air Canada Rouge®* for your upcoming flight from Honolulu to Vancouver.

Here are the options available to you:

• Fly with your new scheduled flight - Due to the lack of a seatback entertainment system on your new flight, we would also like to provide a 15% off promotional code** for a future booking (to be issued within 30 days of completion of travel).

• Rebook on another flight. All change fees and charges will be waived if origin, destination, and cabin remain the same and if you rebook within 90 days of the original departure date.

• Cancel your flight - without penalty - for a full refund.

If you accept this change to your new scheduled flight, you do not need to do anything. You will automatically receive a separate email with your new flight information.

Members of Aeroplan® and our partner frequent flyer programs will continue to be eligible to earn miles on this flight.

Please also note, Air Canada Rouge uses in‑flight entertainment streamed directly to your personal device via the Air Canada App or laptop browser. For those using tablets or phones, we recommend downloading the Air Canada App from the Apple App Store or Google Play prior to departure.

If you would prefer to cancel or rebook your flight, please contact Air Canada Reservations [protected]). However, if you purchased your ticket with Aeroplan, Air Canada Vacations® or your travel agent, please contact them directly.

We thank you for your understanding.

Mark Galardo Vice President - Network Planning

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1:15 am EDT

Air Canada customer care

I was travelling from Toronto to Melbourne with Air Canada and I checked in the night before and there were still no aile seats available. I have anxiety and I'm claustrophobic and I really need to feel like I can get out of my seat when I want to specially in a 14 hour flight. I tried talking to the staff at the airport but they said that they could not do anything. During my layover in Vancouver, I came early at the gate and tried to have my seat changed again, but they refused to help while they were bumping other passengers to their preferred seats. I really do not appreciate how I was treated and I feel like the agent did not do her best to help me with my condition.

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9:30 pm EDT

Air Canada service

While on board the 737 Calgary to Toronto flight (July 14, 2019) the carry on luggage in the overhead was jammed packed leaving me to ask the airline attendant to find room for my bag. He took my carry on bag & thinking he was finding a place for storage in the overhead he went & checked it under the plane & i was unaware of this.
We had a connecting flight from TO to North Bay and when i was exiting the plane the attendant told me it was going to North Bay & would for sure make it on my next flight.

My Bag did NOT make it, and my CAR KEYS were in my Bag along with other valuables.
I spent a solid 2.5-3hours on the phone once i landed with Air Canada in Toronto & they assured me it would be there in morning. So here i am stuck in north bay having to get a $130.00 motel room & a $40 cab. Asked Air Canada because of their mistake was there not offerings to pay for the room, even a discount should have been offered. They said No so next day went to airport shortly after 9am & my carry on bag was still not on flight, air canada in north bay was polite & tried calling Toronto and they said it would be on the 1:55pm flight, Well still no bag on the 155pm flight or the 5pm flight! My carry on ended up coming in on the 730pm flight july 15th. A motel, and meals + cab expense costed over $300 & will be reporting this mess to DOT. Toronto Air Canada told us 5x (lost baggage #) it was on its way.
Very dissatisfied with the service!

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10:50 pm EDT
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Air Canada canceled flight

I had the worst experience with air canada for my son! . The flight Ac 7631 was canceled but they emailed that when we arrived in the airport and waited to get help for 3hrs and finally when we are waiting to get help from air line staff, she said that available ticket is only 2days later on 2nd July. My son went to Canada with other airline on that day with expensive price ticket. The worst thing is when he checked in in the airport to return to home he heard original returning back home ticket also canceled. That is ridiculous ever !
He came home to buy another ticket with evpensive price ticket! They Never apology that situation and resolve that!
I never forget this horrible experience with air canada and I would never recommend to get air canada from now on!

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4:39 am EDT

Air Canada flight ticket - passengers details change request!

Dear Air Canada!

I would like to ask your help and mainly support as soon as it possible!

I have a long term emailing with AC customer service colleagues - but unfortunately nobody can helps me.

We have a booked flight ticket (Booking Reference: SAGSSA) but due to an accident unfortunately we can not travel on the booked date.
We do not ask for a refund, just to make it possible to change the name on the flight ticket for extra fee! so that 2 other friends can travel instead of us.
Or give us a voucher what we need to use in this year.

Customer service colleagues did not give us any possibility or help.

We are very disappointed that our first trip with Air Canada is not so customer friendly.
Unfortunately this accident was not planned, but we can't travel in this situation.

Please be indulgent and give us one of the chance described above.

I'm waiting your response very much. We have left very short time for the departure!
Trusting in your favorable response,
Miss Emőke Benedek

my email address: emo.[protected]@gmail.com
my phone nr: [protected]

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12:39 am EDT
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Air Canada missed connection and luggage problems

I want to complain about the horrible flying experience we had recently with Air Canada. We booked flight from SFO to DEL (India) and return. We didn't get one of our luggage while going from SFO to Delhi. While coming back from Del to SFO, after having a long 15 hrs flight from Delhi to Vancouver on July 06th AC0045 and ready to board at my connection to SFO, they didn't let me board because my luggage was not moved to the connecting flight. I missed my connection flight due to untrackable luggage and they gave me another flight from Vancouver to SFO after 24 hrs. next day that too a non-direct flight via LA taking 8 hrs for the 3 hrs route. My 24 hrs journey from India to SFO with my little kid turned into 48 hrs journey. After reaching SFO next day on 7th, still l didn't receive my luggage for which I missed my connection on 6th at the first place. I couldn't understand why luggage was not moved to my connecting flight at the right time and i had to come next day via LA. Even after wasting so much time, my luggage still not reached and received at the airport when i landed.

Please let me know if this is not the right place to register this complaint.

Ashish Gogia

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9:32 am EDT

Air Canada air canada flights

June 6, 2019

Dear Air Canada,

I had an unpleasant experience yesterday (5 June 2019) on Air Canada with AC184 flying from Vancouver to Toronto, departing at 12:40 p.m.

We were told about 30 minutes or so before the flight was to start boarding that the flight was overbooked. Very few people (about two or three as far as I could tell) were willing to take the $200 to give up their seat and fly a few hours later. I was on the list of people who were going to be bumped. The only reason I wasn't bumped was because some passengers "from Delhi" were delayed and so some seats at the very last minute became available (after the two hundred and twenty other passengers had already boarded and only minutes before the plane was supposed to leave). There was no explanation for why the passengers "from Delhi" deserved to get seats and I didn't.

I was told the reason I was on the list to be bumped was because I had not purchased pre-assigned seat selection. There should be some indication on the website that declining to purchase seat selection will increase one's chances of being bumped in the event that the flight is overbooked. I didn't know this. Although I don't care about what particular seat I will be assigned I do care *a lot* about being bumped. I would have bought it for that reason. I will obviously do so in the future because now I know. I should have been informed earlier, not at the time I was about to be bumped.

Also I am skeptical that all of the remaining two hundred plus passengers had bought the pre-assigned seat selection and that is the reason that they were not bumped. I suspect that many of them had not bought seat assignments and that what I was told was a lie. This brings up another problem, namely the lack of transparency about who gets bumped and who doesn't and for what reasons. Was it because Air Canada has some deal with a travel company and their customers are guaranteed to have a seat? Was it because family members of Air Canada employees decided after the flight was all booked to fly and were given seats? Was it because Air Canada had been doing a poor job of organizing its personnel and their movements? Was it because Air Canada has agreements with other airlines to give priority to their passengers when they are taking connecting flights with Air Canada? Was it just a matter of general problems about how to plan bookings for flights or make decisions about who are going to be bumped? Is some randomizing procedure applied to determine who will be bumped? If so how does it work? Why was I on this horrible list?

There are issues here about competence, lack of honesty, lack of transparency and possibly unethical practices that need to be investigated.

The bottom line is that Air Canada must state when you are buying your ticket that if you don't purchase seat assignments then your chances of being bumped are greater in the event the flight is overbooked.

I plan to file a complaint with Transport Canada, but on their website they advise one to contact the airline first. That is what I am doing.

Yours truly,

Graham Craig Fraser

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9:29 am EDT
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Air Canada complaining about a passenger on ac834 booking ref: kkmyf5 on 17 may coming from montreal to geneva

Dear Sirs,

I was Flying from Canada to Beirut Via Geneva on Air Canada AC835 Booking Ref:KKMYF5 on 17May 2019, A problem Happen on the fly to Geneva that a passenger on my back seat was drug and he vomit on himself and on my seat, I was oblige to stand up mot of the fly from Canada to Geneva, there was no place to be seated except the Hostess place witch is forbidden.. On the top of that I have a total Hip replacement that make me very painful when i stand up long time and the fly was late arriving to Geneva we was oblige to take the MEA Plane without any Stop or Brake on Geneva Air port.
All the crew of Air Canada was very Nice to me, thy understand my Case, you can investigate regarding the mater.

Best regards,

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4:02 pm EDT

Air Canada booking cancellation policies/ refund credit back

My name is Florina David Colar, M.A.M.S. and I am a frequent traveler to Europe. I went ahead and book a ticket th Expedia who hasn't informed me when booking about the inability to refund or credit the booking. I am concern as I used your company twice in less then a year and Expedia is blaming you.

The ticket was from LAX-BARCELONA, June 27th 2019 and retour july 16th; [protected] reservation no. I called numerous time and expedia is telling me you need to credit me at least 80% of the ticket; my mom surgery got delayed and that is the reason I need to reschedule for July; however, the tickets in July are double the price and this is a family concern; Also, the terms and conditions of your 3th party are not clear stipulated and this is bad fore your costumer service as they are selling using you as a brand.

Please refund at least 80% as a voucher for my next upcoming trip.
my email is [protected]@nlacrc.org or call me at [protected].

thank you in advance,

florina david colar

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11:38 pm EDT
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Air Canada delayed bag

Case file: LGAAC82857
Name: PATEL

10th May - 530pm flight from Toronto Pearson to LaGuardia airport. Whilst clearing customs in Toronto we were told one of our bags are pending so we went back to await for one bag to be cleared. After 30 minutes we have been told everything is fine so we went ahead and cleared customs and continued our flight.

We arrive in LaGuardia airport at 7pm with that same bag still left in Toronto. We filed a delayed bags claim and were told we will receive our bag by either midnight same day or 6am on 11th May as it's on the next flight from Toronto to LaGuardia (10 th May arriving at 2221)

8am I called customer services as I have still not receive this. Told it will be with me within 2 hours so 10am. I call at 12pm as I still have not received my bag and am told will be delivered within 30 mins.

At 2pm still no bag so I call back again and am on the phone to the supervisor for 1 hour. I get told it's still at the airport and still needs to be picked up. At 8am I was told t was already on a truck to my residence. I then get told it will be with my between 4-9pm.

I call again at 915pm no bag I get told within next 2 hours by 11pm. I all again at 1115pm still no bag and I get told they can't get hold of the delivery company.

I have called many times and been told I'm sorry, thank you for your patience. These people need to stop reading of a script and know how to provide customer service.

I have a baby with me and no bag. The customer service team have no clue what they tell customers. They have absolutely no idea what to tell customers, they lie, put us on hold and pretend to call the delivery company.

I have been told about 8 different things by the same call centre. Clearly no one knows what's going on with my bag. It's not 1130pm still no bag and have been told it will be delivered within the hour which will make it 1230am 12th May. However a previous rep told us they delivery company work only until midnight? Which one is it? Why have a call centre set up in India when the reps do not know how to provide customer service or do not know about the delivery company which air Canada use.

It has costs me £2 per minute when Each time, I have made over 10 phone calls lasting from 20 minutes to 1 hour each.

I am absolutely disgusted with the way air Canada have dealt with this esp when repeating I have a baby with me who's things I need. Instead of providing any solutions what so ever, all I have heard is the delivery company this and the delivery company that, I'm sorry for your lost baggage, thank you for your patience. Instead of teaching them to read of a script, air Canada should train staff how to solve problems and provide solutions.

I was even happy to provide a solution and go to the airport myself and pick up my bag but air Canada customer service reps were not willing to listen.

I have now lost my patience and something needs to be done. You have already broken one of my other bags in transit which I'm claiming and now this. I need to be compensated for all the calls I have had to make, my time and the fact I am on holiday and cannot enjoy it due to the stress and inconvenience air Canada have put me and my family through. I am only on NY until 15th May when I am flying back to London.

I look forward to hearing back from someone who knows what they are doing and can actually deal with customer complaints. Not a call centre in India where staff clearly need training.

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5:58 pm EDT
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Air Canada did not receive seat paid for

Regarding flight Ac84 on wednesday, May 4th 2019 confirmation # AJFZZV:

I paid and reserved 3 months in advance for 2 bulkhead seats, for me and my wife. We were flying with my 16 month old baby and being that it was a 10 hour flight, the only way my baby was going to sleep was laying across the 2 of us. The bulkhead seats were supposed to make the 10 hour flight somewhat easier. Yet, when we got to checkin we were told that although my wife still had the bulkhead but my seat was switched to row behind my wife.

I tried to move our seats to be next to my spouse but the flight was fully booked. I was was furiousand would like compensation for a number of reasons: It was a very difficult and uncomfortable flight for us being that my baby could not lay across us both, and that was literally the reason why we booked the bulkhead seats in the 1st place -for comfort! In addition, we are very frequent flyers and this was the first (and hopefully only) time that me and my wife did not sit next to each other! My wife is pregnant and if there was ever a flight when she wanted me next to her it was that flight. Also, I paid more than $100 extra per bulkhead seat - what did I pay for?!
We have never been dissatisfied with air canada's service in the past and i am confident that we will be compensated accordingly!

I can be reached at +[protected] or email [protected]@gmail.com

Sincerely,
Moshe Hirschman

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Air Canada In-depth Review

Overall Rating: Air Canada provides a satisfactory overall experience for travelers. While there are areas for improvement, the airline generally meets expectations.

Booking Process: The booking process with Air Canada is straightforward and user-friendly. The website allows for easy navigation and offers a variety of options for flights, including flexible dates and destinations.

Flight Experience: Air Canada offers a comfortable and enjoyable flight experience. The cabin crew is friendly and attentive, and the seats are generally comfortable. The airline provides a good selection of in-flight amenities to enhance the journey.

Customer Service: Air Canada's customer service is generally reliable and helpful. The airline has a dedicated customer service team that is available to assist passengers with any queries or concerns. However, response times can sometimes be slow.

Baggage Policy: Air Canada's baggage policy is reasonable and allows for a sufficient amount of luggage. The airline provides clear guidelines on baggage allowances and fees, making it easy for passengers to understand and comply with the policy.

In-Flight Entertainment: Air Canada offers a wide range of in-flight entertainment options to keep passengers entertained during their journey. The selection includes movies, TV shows, music, and games, catering to various interests and preferences.

On-Time Performance: Air Canada generally maintains a good on-time performance record. While delays can occur due to unforeseen circumstances, the airline makes efforts to minimize disruptions and keep passengers informed about any changes to their flight schedules.

Food and Beverage: Air Canada provides a satisfactory selection of food and beverage options on board. The meals are generally of good quality and cater to different dietary preferences. However, the variety could be improved.

Loyalty Program: Air Canada's loyalty program, Aeroplan, offers a range of benefits and rewards for frequent flyers. Members can earn points on flights and redeem them for various perks, including upgrades and free flights.

Safety Measures: Air Canada prioritizes the safety of its passengers and adheres to strict safety protocols. The airline regularly updates its safety measures to ensure a secure and comfortable travel experience.

Destinations and Routes: Air Canada offers a wide range of destinations and routes, both domestic and international. The airline provides convenient connections and options for travelers to reach their desired destinations.

Pricing and Value for Money: Air Canada's pricing is generally competitive, offering good value for money. The airline frequently offers promotions and deals, allowing passengers to save on their flights.

Accessibility and Special Assistance: Air Canada provides accessibility and special assistance services for passengers with disabilities or special needs. The airline offers support and accommodations to ensure a comfortable and inclusive travel experience for all passengers.

Business Class Experience: Air Canada's business class experience is top-notch. The airline offers luxurious amenities, spacious seats, and personalized service to enhance the comfort and convenience of business travelers.

Economy Class Experience: Air Canada's economy class experience is generally satisfactory. The seats are comfortable, and the airline provides basic amenities to ensure a pleasant journey for economy class passengers.

Frequent Flyer Benefits: Air Canada's frequent flyer program, Aeroplan, offers a range of benefits and rewards for loyal customers. Members can enjoy priority boarding, lounge access, and other exclusive perks.

Website and Mobile App: Air Canada's website and mobile app are user-friendly and provide a seamless booking experience. The platforms offer easy navigation, real-time flight updates, and convenient features for managing bookings.

Airport Facilities: Air Canada operates in airports with modern and well-equipped facilities. The airline provides comfortable lounges, efficient check-in counters, and other amenities to enhance the overall airport experience for passengers.

Sustainability Initiatives: Air Canada is committed to sustainability and has implemented various initiatives to reduce its environmental impact. The airline focuses on fuel efficiency, waste reduction, and carbon offset programs to promote eco-friendly travel.

Complaints and Resolutions: Air Canada handles complaints and resolutions in a professional and timely manner. The airline has a dedicated customer service team that addresses passenger concerns and strives to find satisfactory resolutions.

How to file a complaint about Air Canada?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Air Canada. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: Provide a detailed account of your experience with Air Canada. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any other service-related concerns. Mention any specific transactions, including dates, flight numbers, and any correspondence with the company. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally affected you, such as causing missed connections, additional expenses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, boarding passes, correspondence, or photos. Please ensure you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Air Canada. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, an apology, or any other form of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any responses if necessary to further your case.

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