Air Canada
reviews and complaints

I booked my flight with Air Canada for travel to Mexico on the dates April 20, 2020 through April 27/20.

When we requested a refund of the money paid we were given a travel voucher. After Air Canada made it's deal with the Canadian Federal Government we requested a full refund. We got the cash portion of the refund but not the refund from our Air Canada Gift Card.

I have tried to contact many times about this and the agents keep hanging up on me.

I would like an answer as to what has happened to my entire refund and why your service agents are so incredibly rude.

Our return flight was cancelled (booking reference with Air Canada: NN8CUP) and we were offered a refund in the form of a travel voucher for amount of CA$311.98 per person (CA$623.96 in total). Case nr: CAS-3144790-R7B5G4. That conversation with Air Canada was on Feb.1, 2021. We've received an email with a travel voucher for amount of CA$291.06 on March 21, 2021. We've tried to contact Air Canada over the phone however they do not answer any calls "due to unforeseen circumstances".
Please assist us to get our refund from Air Canada.

We were travelling Business Class on Saturday June 28th to London England.
-To start with there were no signs as to whether this check in was for international, domestic or both! There was no-one to direct anyone to where the bag drop was if you had the tags.
- The service at the check in was atrocious! We waited in line for an hour ( which I do understand can happen due to the pandemic) but the service we got was uncalled for considering we were at the end of the queue and no one else was after us!
- The staff were very unfriendly and downright rude. The manager was very rude, literally just shouted as us while walking away.
There were 3 staff there who were all very rude and did not greet us or even looked at us to acknowledge us properly.
- We had an antigen test which is what was allowed per the website from the UK guildeline. I do understand that this was not right but there was really no need for the staff to be rude.
Their excuse is, "we are in a pandemic" so there are not enough staff!
- I am a pharmacist and deal with over a thousand phone calls a day as we vacinate at our store. We are still very friendly and help our customers no matter what. Customer service should not change just because we are in the midst of a pandemic!
- Without customers, these people would not have a job!
- At this rate, I do hope Air Canada is doing something about this, I was very dissappointed with the service, there is a lot of confusion and your staff can be taught to deal with empathy as there are passengers who may have a hard time with all the requirements.
- I travel frequently and have used Air Canada for most of my travels, but will now be considering other options!
- Considering the airport was fairly quiet, how is Air Canada going to manage when the travel restrictions are lifted and there will be many more travellers to deal with?

In 2019 I Travelled from Vancouver to Windsor at Xmas Air Canada was chosen not by me personally due to previous horrible experiences but was instead a present from my family. I packed accordingly including Xmas gifts for my family in Windsor on arriving in Windsor at my parents condo I quickly realized a bottle of expensive alcohol was missing from my luggage I spoke to a representative in person apon arrival back to YVR filled out paperwork there and again online! Was told a discount was to be issued for a future flight within Canada Now on Saturday June 19 due to my father having a sudden stroke I flew again with your airline. Right from the airport check in me being distraught your representatives were bitter unwelcoming crusty ladies who sat in their chairs the one actually glared at me. I've never in my life had such despicable customer service. Especially at this time! I truly wish I would have recorded this encounter you would be as I truly appalled and embarrassed My stepmother paid for an online meal which I did not receive

I've made a called on Tuesday June 8 at 7:00pm and spoken to a customer service rep name Teresa( not sure if that the correct name) at 7:48pm regarding the booking reference : VDN5Y8. The customer service rep was not very polite and her attitude was not at all professional. I felt she was just finishing she shift and didn't want to assist with my inquiry. I've waiting 45 minutes or more to speak to an representative and she hung up the call. She placed the call on hold and moment later she disconnect the call. I had to recall the number and waited another hour to be connected. This representative definitely need to be retrain in customer service skill.

June 2 2021 reference: [protected]

Because of two wrong recommendation instead of rescheduling, I spent my time to get antigene and PCR test at the YYZ. Because your two employees told me that I can fly if I get the tests. As a result they said I can not fly.

So I want full refund of my ticket.

1. 350 ch is not enough to explain my situation!
2. please do not say you have to contact e-dreams because the reason is not edream your staff

e-mail [protected]@gmail.com

Good Day.
I am writing regarding a recent partial refund from Air Canada through Expedia.ca.
Having had Air Canada cancel my return ticket from Halifax to Deer Lake and back on May 15th, 2020, I recently received a partial refund for one of the two tickets on April 29th, however attempts to find out if and when I will get the refund for the second ticket have failed. Contacting Expedia through their online support page indicates that they have no record of my itinerary and emails have gone unanswered.
Does this error lie with Expedia.ca, Air Canada or both? Even if it is with the former then I would hope Air Canada would be unhappy with the service Expedia is offering to their customers as this also reflects poorly on the carrier.
Flight Info:
~ Expedia itinerary is [protected]
~ Ticket number [protected] totalling C$228.99 for air travel with Air Canada.
~ Ticket number [protected] totalling C$208.29 for air travel with Air Canada.
The amount owing is $208.29.

I look forward to your response.
Regards,
Martin Reid
Halifax, NS
[protected]

Travel disruption complaint by Gabriel Dakubo (e-mail: [protected]@gmail.com)

On 30th March 2021, I booked a ticket on United Airlines (UA) website for travel on the 23rd of April 2021 from Toronto to Miami, and to connect the next day (24th April 2021) with Cayman Airways to Grand Cayman. The booking went well and was confirmed (all documentations and e-mail correspondences available). This flight was between Air Canada (AC) from Toronto to New York, and UA from New York to Miami.

Upon arrival at the Air Canada (AC) gate at Pearson International Airport the morning of 23rd April 2021, I was told the plane was full and that my ticket or reservation could not be found. The agent at the gate advised me to call UA because the problem was not from AC. I did call UA 6 times that day. Neither UA nor AC accepted the blame. It was just finger-pointing with me left in the middle helpless. I asked AC personnel to call UA personnel to resolve the matter because it was between both airlines, but they refused. UA personnel said everything looked fine on their side, and even provided me with a code that was supposed to get me a seat on the AC flight from Toronto to New York. Again, the agents at AC gate told me they could not do anything with the code provided by UA.

Upon further struggle, I finally got to speak to AC manager, who also did very little to resolve my problem. She equally denied any blame by AC and refused my suggestion to call UA to resolve my problem. Eventually, the manager and an agent from AC suggested I book a new flight (AC910) that was departing the next morning (24th April 2021) from Toronto to Fort Lauderdale, and then travel to Miami by taxi to catch my Cayman Airways flight. Because I did not have enough money on me to purchase a new ticket, I called UA to cancel my current reservation and book AC910 to Fort Lauderdale the next morning. This was eventually done at about 5 pm (by this time I had been at the airport from 10.30 am to 5.0pm without food or drink).

In addition to the emotional trauma, this confusion immensely caused me financially as follows.

1. CAD$ 256.00: (difference between my initial booking on March 30th 2021 - CAD$ 362.98 and the rebooking on April 23rd 2021 - CAD$618.98)
2. US$ 76.75: Taxi from Fort Lauderdale to Miami airport
3. CAD$ 83.56: One night hotel in Toronto
4. US$ 697.69: Four nights hotel bill at Miami International Airport Hotel: This is because I missed my connecting flight to grand Cayman and had to reschedule for the next flight which was on 28th April 2021.
5. Food

This is a salient summary of what transpired. Was a painful day for me indeed.

On 17 April, I called to get a new ticket voucher email released as the email that was to be sent was never received. Without the voucher number, I am unable to prosecute a request for a refund for the ticket. I was told the service standard to get another email sent was 4 business days. On 22 April, I called to advise that the email with the voucher information still had not been sent. On 27 April, a full seven business days after my initial request was submitted, I was informed that nothing could be done to expedite the issuing of the email and that there was no way for me to communicate with the office responsible for prosecuting the voucher email request.

Booking reference number is NCQOX5 - Last name Quinn

In December 2020 I purchased a ticket through Just fly for travelling by Air canada to athens greece. THe ticket had less than 5 hours stop overs and based on that I made my reservation and other ticket purchases in Greece. In April Air Canada changed my ticket, made me stop at an airport for 50 hours and I miss connecting flights. Just fly blames Air canada for changes, Air canada redirects me to Just fly and for any change Air canada is charging me $500. I believe the ticket is a contract between me and the Ariline and Air Canada behavior is unethical and maybe illegal. I want my ticket back to what it was or find alternative ways to meet the original dates of travel WITH NO EXTRA CHARGE..I did not make any changes to the ticket. IT is all Air Canada responsibility

I have just been told that buying a ticket for a flight does not entitle me to a seat. I have to pay extra for that. This is nonsense so why do I now have to pay for a seat? Not a preferred seat, just a plain ordinary seat?

My name is David Westler and I am an Aeroplan [protected]), member for a long period. In the past, I've enjoyed redeeming Aeroplan points that presented great value. Recently, the New Aeroplan program points are making Aeroplan loyal customers a laughing stock, by reducing by 2/3 the value of the accumulated points. As such, the Aeroplan points redemption has a minimal value, which explains why Aeroplan advises rather check Air Canada travel costs. It is very disappointing to see the empty proclamations made by Air Canada Aeroplan advertising misrepresentation of a non-valuable proposition.

In july 2020, I received a credit for a cancelled (air canada) for return flight to Spain which had been scheduled fo April 2020.
I have a friend who booked for around same time, he also received credit but now I am informed that Air Canada (after Expedia contacted them) have opened a case for him to change/improve the credit restrictions.
Expedia has been no help, for some reason claim my origianl credit has not changed?
Itinerary # [protected]

Hello,

We went to Antigua on Jan 3 to 10th 2021 and was not at all happy with the service provided by Air Canada vacations both on the Canadian and Antiguan side. The representative from Antigua was not at all on the ball in terms of the fact our flight was 5 hours late and reception of staff at the resort and potential food needs to the travellers coming into to stay at the resort.

Air Canada. Vacations Booking # [protected] Travel dates March 18 - 25, 2020

Upon cancellation I was told I would receive a credit for one year. Eventually it was extended with no expiry date. However with recent findings of the virus not letting up there is no guarantee I can take this trip in the near future. The original trip was for my 60th birthday. My partner also has health issues which includes COPD which puts him at a much higher risk than most plus his age of 65. My tour operator informed me that the credit is transferrable however why am I put in a position to find someone else to buy it when I was not the cause of the cancellation? Also I have paid $2600 for service I have not received and cannot be guaranteed I will receive. That means my money is being held and I'm being held ransom while your company earns interest. My request is a full refund because as of this point there is no guarantee that we can travel ever especially as there is no guaranteed Cure for this virus so who wants to take a risk to travel as our own government is advising us not to travel. I truly hope you will consider refunding me the full amount.

I was recently informed by Expedia.ca of a significant change to my flight itinerary that would change my direct flight to a flight with a stop over. When I contacted Air Canada to inquire about a refund for my $3727 round trip ticket due to the breach in contract that they caused, they told me that they would offer me a voucher without an expiry date. I told them that this was unacceptable and that a full refund of my ticket price was warranted due to the change, because this was not what I paid for. They continue to argue that policy dictates what they can and can't offer. Funny thing is that the Canadian Government just released a statement that any COVID funding was contingent upon airlines offering a full refund to customers affected by cancellations or significant changes in their itinerary. I am still in communication with Air Canada customer service regarding this issue, but have filed a complaint with the CTA to investigate the breach of contract complaint. I am hoping in the end to get a full refund and book with another carrier. Otherwise my vacation plans will be flushed down the toilet.

I booked a ticket with Air Canada on Oct 28, 2020, to leave from YYZ to BOM on the Dec 25, 2020.

About a week after I booked this ticket, I received a notification that this flight had been changed due to Mandatory Government Regulations and my destination was moved to DEL, without any options provided to me. After a couple of more weeks, they have changed my return flight, originally scheduled from BOM, to start from DEL too.

After a couple of calls with Air Canada Executives, I have recently become aware that the reason the change was made from BOM to DEL for my destination was because Air Canada does not have approval to land in BOM as yet, at least for all of Dec, and potentially until January or February 2021. There are other airlines that have approval to land in BOM (like Emirates), but Air Canada does not.

I booked a direct flight from YYZ to BOM, and paid a higher price for Premium Economy because I wanted to reduce all sorts of contact with anyone through the journey until I reach my destination in BOM. Now, with having to travel through DEL, that choice is lost. DEL is nowhere close to my destination town in India and it would never have been my preference, had I known it was the only destination in India that Air Canada can land in.

Air Canada was not fair in allowing me to book a direct flight from YYZ to BOM, knowing that they did not have approval to land in BOM. I have ~$3200 blocked because of an unfair decision on their end. They should have never allowed me to complete the booking.

Their customer support is now offering me a voucher (which I do not want) or that I must accept a cancelation fee of $300. I booked a non-refundable ticket, with a false sense of assurance that I will land directly in Bombay, when Air Canada did not have the needed approvals to allow such a booking. It is only fair that it is rectified and I'm refunded the complete value of my ticket and not charge me for an error that is not mine.

Phone customer support declined to be able to address my concern and asked that I write to their email customer support. Email support is expected to take 30 days before they will even respond, never mind the resolution. I just got off a call with the phone support and while they have canceled my itinerary (to avoid showing it as a no-show during the travel dates), I don't have any timeline of when I can expect a resolution.

Tried attaching emails - it did not allow for anything else apart from images.

I am a us recently I got the ticket from kayak.com to cheaptickets. Hk. Suddenly air canada changed the flights and it's humanly impossible to make the connection. Try to contact cheaptickets. Hk (+[protected]) and no one takes the call nor can wait for support, try to call air canada and they keep telling me is brought from the agency should call them can't help.

If no refund and have to confirm this itinerary which means I have to surrender the ticket. Take a lose, if this is not a scam and I don't know what is?

What is the role of agencies and airlines? Am I flight with the airline or agencies?

Hello,
On the date of the flight attached the plane was on its way from Calgary to Toronto, just above Winnipeg, when the captain announced we were turning around and heading back to Calgary to remove two bags that weren't supposed to be on the plane (?) and to refuel. Why not land in Winnipeg? This excuse seemed suspect to everyone aboard and completely ruined the whole flight pattern that day. What should have taken me 24 hours took 48 hours of travel time. I missed my connecting one way flight to Lima and my other connection to Pucallpa. There was no one way to Lima the next day so had to fly to Cartagena and then Lima and then Pucallpa. Not to mention the whole first flight there ware no screens working for any entertainment. The hotel i was put up in had cold warming air blasting out very noisily so had to turn it off and sleep in the cold, there were no thick blankets in the room. Needless to say it was an awful experience and i was late for the month retreat i just came out of, the reason i am only typing this now. I was off grid the whole time. I hope this can be compensated for some how, and i don't think a 15% coupon would cut it. It was just awful i will say again. Thank you for listening.
Monique Janes

ac 791 WB 12, 2020 2 TICKETS
Arrived at airport 5:30 am proceeded to get the bag tags I could not print from home when tried at airport it would not let me print them
approached rep from AC she could not do it either sent us down to gate 14 to get bag tags waited in line got to counter asked for the tags she said too late the flight left looking at my watch it was 6:45 am sent to another line they could not help me sent me to united airline to get new flight and they did for the next day
had friends on the flight and told me people were in our seats and when asked they said they bought them last minute
looking for compensation for selling my seats also hotel had to stay in was $185 lost an excursion to Pearl Harbor in Hawaii at a cost of $400 USD I don't think I'm asking a lot when my trip was almost ruined my wife an I only travel Air Canada our whole life and debating on traveling with you again
Lawrence and Deborah Lunan
65-8 Arcadian Circle
Etobicoke On M8W2Z5