Air Canada
reviews and complaints

Like many others I had over 100, 000 points stolen from me by Air Canada due to inactivity on my account. Thank goodness I had redemmed about 250, 000 points about a year before that or I would call it grand larceny.

As you can imagine with 350, 000 I did a bit of travelling over the years and tried to stay loyal to Air Canada to rack up my points. I had a couple of years of relative flight inactivity due to changed job responsibilities which is why I went inactive, but I have been flying again for a year now and avoid Air Canada like the plague but a couple times there was no avoiding it so they got my business grudgingly.

Once in a while I go on-line looking for a class action lawsuit to join which lead me to this post so if anyone else knows of one please let me know ([protected]@shaw.ca).

Air Canada if you read the complaints, I want my points back. I cannot believe your executive team thinks it is a long term winning strategy to rip off your most loyal customers. The more loyal we have been, the more you have been able to take. I cant think of anyone other than Robin Hood who made a good name for themselves by stealing, or perhaps Robin works for you now so you felt justified?

I arrived well over two hours early for return flight from Toronto to LAX and checked in. Despite having chosen a seat during my internet ticket purchase, no seat assignment was printed on my boarding pass. Ticketing and luggage matters were handled smoothly initially. Well before boarding commenced I lined up to receive seat assignment, but the single agent handling all pre-boarding matters was so busy with phone calls, etc., he required 40 minutes to service only the 8-10 passengers ahead of me. Consequently I was only assigned a seat at the very last minute-after standing unnecessarily in line-and boarded. I received a window seat but needed an aisle seat since I must use the toilet frequently.

During the flight an attendant handed me a message stating that my luggage was not aboard the flight.

1. The boarding agent did not call for assistance, thus not only delaying the flight's departure, but the flight attendant then lied about the reason for delay in his PA announcement upon takeoff.

2. The boarding agent had every reason to know that the luggage of last minute boarders would not be loaded, since security requires that flier must be boarded-or at least have a seat assignment- before his luggage will be loaded.

3. Since the boarding agent was so far behind, many other passengers had their luggage withheld, yet no steps were taken to augment the sole clerk at the lost baggage office at LAX, thus increasing delays for passengers since registering a lost bag is a fairly lengthy process.

4. The in flight video was screwed up from the beginning but it took the crew 30+ minutes to realize it and initiate a lengthy re-boot. When AC's video is not functioning it is maddening to deal with, since there is not indication that it is mis-booted. It simply acts as if it should work, but doesn't.

5. Only 5 minutes before boarding the agent announced that the purser was not given change for on board purchases. At this point it would have been impossible for passengers to race 100 meters to attempt to get change. It was simply idiotic.

6. Please send me proof that these obvious, structural deficiencies have been corrected... i.e., that I am not wasting my time writing to you.

Thank you.

i wish to submit a claim under EC.Regulations 261/2004 (as required by Article 14.2)for cancelled flight AC898 on 10/07/2008. Edmonton to Heathrow 4227 miles, due to mechanical failure which does not fit in to catagory "exeptional circumstances" it is in fact poor maintance or a coincidence Air Canada shed hundreds of flight attendents. Having sat aboard flight 898 for 2 hours then informed the flight was cancelled, rescheduled the following day at 3pm it took a further 3 hours for accomodation to be found the staff were less than helpful i was a female passenger travelling alone, they could not of cared less about my well-being, i was not offered or given food or refreshments or to make contact with my famiy via telephone, email telexes or fax. Air Canada has clearly failed in its DUTY OF CARE TO PASSENGERS. My journey home took 3 days, Thursday to Saturday, my connecting flight in England involved an 11hr wait in heathrow airport.
my claim is for the cancelled flight unnecassary stress, anxiety due to air canada's chaotic+ disorganised staff.
I am obliged to inform you i have taken informal legal advice on this matter.

You have taken my air miles away.
I had 24033 air miles and they are now gone.
Your customer service rep advised an email was sent Apr 8-08 advising me.
You have my email address, my phone number and address on my profile (still there today).
Why did you not give me a more recent alert that you were going to take them.
These are valuable to me, and this is tantamount to theft.
I want them back. How can you possibly justify this. Who got my air miles?
Where are they going with them? What rewards are you or someone else getting for them? This is absolutely ridiculous, and no way to treat a customer.
I am requesting a reply, and a return of my air miles.

In March of 2008, my beloved brother-in law passed away and the funeral was in Miami. tickets were full price and the total for just two of us was almost $2500.00. Had I had a wife and a few more children, you do the math.
The plane was virtually empty.
There used to be a policy in regards to deaths and sudden bookings but my understanding is that Air Canada no longer does this, period.
I find this deplorabel. It is bad enough to lose a loved one but to have it cause use substancial financial pain that is unwarranted makes the entire incident a hundred times worse.
If this is in fact getting to Air Canada, I would like a large portion of my money re-imbursed. You can find the details of his funeral by googling "Jack Levine, obituary and Miami Herald."
Sincerely,
Barry Rich

Delay in departure from Quebec City to Montreal resulted in missing connection to Toronto and subsequent missed connection to Sarnia. Sitting in an airport for 5 hours is now my idea of a way to end a trip. Ticketing agent in Montreal was all but blaming me for being late (the plane was still sitting at the door and she would not let us on) Air Canada should include the saying "PAY YOUR MONEY - TAKE YOUR CHANCES" with any of their booking regulations. No sense of responsibility on their part.

Flight AC222 , June 5.. scheduled to depart at 6:15 pm... checked in... looked at ticket.. departure changed to 8:05 pm. Reason as per AC clerk... and announcement... Mechanical issues. Waiting for plane from SanFransico to arrive and then depart with this plane. Waited till 8:00 pm... announcement that flight is cancelled due to the fact that Calgary Airport had a power failure and all incoming flight are cancelled... I went on -line later... the only flights cancelled was AC222 and the one later... that was it... all other airlines reported minimal delays or on-time... NO CANCELLATION. No report by the airport of a power failure. I feel totally ripped off... i think Air Canada did not want to or could not fly and used weather as a way to not pay for hotels and food. In other words... I want a third party explanation! I am sure many people will want an explanation once they look into the real status of arrivals into Calgary Airport. This just does not add up!

Why should I have to pay extra $20 per reservation for making my booking over the phone when Air Canada web-site " seems to be experiencing some trouble finding a flight date for me... is it not enough with all the EXTRA charges already? I tried many many times to book it on line but it was impossible... and the people who have no internet have no right either? NOT FAIR

I want Air Canada to give me my money back

Thank you

I have been a Aeroplan Card holder since 1993. At that time I was using Air Canada for business trips and the point system seemed like a great way to save up for free trips.

I had hoped to save enough points so that when I retired I would be able to go on a nice Holiday. It is now 2007, I am now retired. I hadn't used my Aeroplan card since 2002. I phoned the 800# to see how many points I had... they said 0. I found my 2002 statement and it showed 36,835 points. I phoned them back and they said if your card was unused for 3 years that the points were canceled and the only way to get the points back is by buying them. A starting fee of $30. Plus 1 cent for each point I wanted back... that would be $398.35 (Ca). I was shocked to say the least. I asked why they hadn't notified me of this cancellation. They said it was posted on their website. So much for my retirement holiday. The decision is do I pay the money or has anyone found a better way to deal with this problem?

Plz advise smb!