Ahalia Hospital / Ahalia Group
reviews and complaints

Very uneducated or untrained staff , visited cardiology center abu dhabi mussafah branch , they have more patients but very less staff, patient has to wait for his turn more than 6 hours, please reduced the patients or increase the staff specially doctors and technicians.very very disappointed. Cardio patients comes in critical situation so they are not capable to wait like more than 6 to 8 hours , kindly take this concern seriously.

Worst customer care service I have witnessed in mu whole life, totally malyali uneducated employees who doesn't even bother to greet, they just say hello and thats very fine for them, atleast explain atleast greet that its ahalia hospital how can I help u bla bla, I think they aren’t going through any training sessions. Please look into this because this is very disrespectful. Ur employees talk in malyali in the background, what kind of a service ur providing, thats so unprofessional.

Thanks regards

We have to always make at least 2 to 3 visit to the doctor inspite of having medicine from the first visit. This is really difficult and very unprofessional from your part. The patient holds a daman insurance and it is becoming financially burdening as each visit is after a week.

After meeting with GP, the GP doctor mentioned to go to the specialist IF YOU ARE NOT RECOVERING after this course of medicine. Now the call center is saying I have to book another visit to GP for no good joy and then to ENT.

What does this mean? The medicine is trial and error? Why can't the treatment be correctly done and avoid the duration of illness

The patient is unwell and we have to take to another hospital.

This is not the first time we are experiencing this.

Dear Sir/Madam,

I am writing this email to express my deep dissatisfaction and concern regarding the disrespectful treatment and excessive waiting time I experienced during my visit to Ahalia Hospital on 16-06-2023. As a patient in need of urgent medical attention, I believe it is my right to receive prompt and respectful care, which unfortunately was not the case during my visit.

My name is Josuva Daniel Jeyaseelan, and I visited Ahalia Hospital on the aforementioned date. I arrived at the hospital at 6:30 PM with a high fever of 103°C, seeking medical assistance from the General Practitioner (GP) department. However, instead of receiving the necessary care and attention, I was subjected to disrespectful behavior and an unreasonably long waiting period.

First and foremost, I would like to highlight the disrespectful conduct of Sister Vidiya and Sister Aswini, who are working under Dr. Hasna on the second floor of the hospital. Throughout my interaction with them, they displayed a lack of empathy, professionalism, and courtesy. Their behavior towards me was dismissive, condescending, and utterly unacceptable. As a patient in distress, I expected to be treated with respect and compassion, but their attitude was degrading and left me feeling humiliated.

Moreover, despite my severe fever and deteriorating condition, I was made to wait for an astonishing duration of over three hours. This prolonged waiting time, especially given my critical state, is utterly unacceptable and demonstrates a complete disregard for patient well-being. I believe that intentionally prolonging my wait, as it appeared, was an act of negligence and indifference to my urgent medical needs.

I understand that hospitals can be busy and that delays can occur. However, it is the responsibility of the hospital staff to prioritize patients based on the severity of their condition. With a high fever as alarming as 103°C, it is incomprehensible that I was forced to wait for such an extended period without any explanation or reassurance. This not only compromised my health but also subjected me to unnecessary physical and emotional distress.

I kindly request that you take immediate action to address this matter and ensure that such incidents do not recur in the future. I expect a thorough investigation into the conduct of Sister Vidiya, Sister Aswini, and any other staff members involved in my mistreatment. Appropriate disciplinary measures should be taken to ensure that patients are treated with the utmost respect and dignity at all times.

Furthermore, I request a sincere apology from Ahalia Hospital for the distressing experience I endured. It is essential for the hospital administration to acknowledge the seriousness of this issue and provide assurances that steps will be taken to prevent similar incidents from happening in the future.

I believe in the importance of providing feedback to improve the quality of healthcare services. It is my hope that my complaint will lead to the necessary changes in staff behavior and patient care protocols at Ahalia Hospital.

I have attached relevant documentation for your reference, including my visit details, patient information, and contact details. I look forward to a prompt response from your side regarding the actions taken to address this complaint.

Thank you for your attention to this matter.

Sincerely,

Josuva Daniel Jeyaseelan

Patient at Ahalia Hospital

DOB: 04-08-1989

Visit No: 4152742

Visit Date: 16-06-2023

Mobile No: [protected]

With all the respect im writing this email to you,

I was feeling DIRESPECTFULY and DISSAPOINTED with some of your staff at Al Ahlia Hospital Mussafah I couldn’t mention the name but as he told me he is incharge of emergency he is arabic with loud voice (we can said talking without manner) he was shout and cannot explain slowly while im asking to him, as patient iam very direspectfuly and dissapointed also wondering as a big Hospital how come you have staff without any training and “DOESN’T EVEN KNOW HOW TO TAlLK” IM REALLY FEELING BAD TO COME TO THIS HOSPITAL even he sout and open all his eyes (to scary me but so sorry im not kids)

My advice to you please make sure and check you have training enough to your staff so they knows how to working in Hospitality Industry.

With all my respect and best regards,

Shaqilla Shaleh Balweel

Well it seems like u don't have to visit your colic or our friends and family in ahliyaa hospital

I reached 4 30 pm to visit my colic after a long day shift from shamah and the staff stopped us as per them visiting time is 5 pm as we were rushing to meet him and to go back we have waited for a lot I believe you can understand that feeling after your work especially when you are doing traveling but the staff did not help full at all

I never considered this hospital even though I'll highlight this matter to my circle

The worst service I got yesterday that is on 18/4/2023, I went to Ahalia hospital yesterday to meet general physician reagrding my issue was I am suffering from sneezing, cough & bodypains, after having insurance card (Daman) they charged me 40 aed only for registration not even single touch or visit to doctor, after that I got appointment with Dr. Priya P K, when I entered in room she ask me sit after that I started telling my issues what exact I am going at present she was not lessoning to what I am saying the thing only she was doing is you have this issue you have that issue bla bla she was telling to me return, she wrote me an prescription for tablets when I went to take medicines from pharmacy they were giving me medicines like something big happen to me only for sneezing, cough & normal pains they asked me to pay 140 Aed for medicines, after having Insurance card, apart from this Dr. priya told me that one test to be done to you which is not going to be done in your insurance for that I am supposed to be pay 130 Aed separately, when I told her I am having some issue in my nose she was checking inside of my ears where I have problem there she was not looking, only the thing she was talking regarding this charges that charges not even single tablet I got from this hospital after paying 50Aed what kind of services you are providing to patients

Date: Saturday 18th March 2023

Time: 4:00 PM

I Saw the Internal Medicine Department Doctor. Tamer Moustafa (Licence: GD24091) 3-4 Days before, I was referred to the department by Ahalia Hospital GP due to high sugar.

IM Doctor gave me medications and today I went for a follow up and to get referred to a dietitian. But the doctor was very rude and shouted at me even though I took a token and was next in line.

Maybe it was because I went for a follow up for which he may not be getting paid or his mood was not good. Either way, whatever maybe the reason, he should be professional while at work and treat any patient respectfully.

I know 1 complaint will not make any difference to the Ahalia Group or to the said Doctor.

Dear Sir/ Madam,

Please help me I am visiting the hospital for late 3 weeks for treatment of my right side lower back.

It it was send to orthopaedic department wear they gave me some medicine ,I informed them that the pain is too much,Then I was transfer to nurology department wear again medicine wear given they suggested for MRI after approval also I get dates for waiting of 1 week.

My condition is that I can't seat or sand properly even walking is painfull.

Please request for action to bee taken soon as possible.

Thank you

Hi i have delivered baby boy on april 11in ahalaia hospital mussafah in normal delivery.due to over pulling baby had shoulder dystosia and pediatric doctor diagnosed as brachial plexus injury and he s not moving his hand and they started phsyio after 2weeks that I asked and then only the started by actual treatment is different in india.i need financial support for ur Hopsital for the treatment.i can’t afford that much treatment please do the needful

I have waited such a long period to meet the doctor. Everything pretty slow. There is no monitoring for staff.

Only 3 poeple were infront of me that too took 2 hours to clear it. In between somebody is entering the doctors room with help of staff.

Such a bad experience.

Hi this is Prakash Rajendran.. Today 05.10.1021... I have in too much pain my hips... I go inside 9.30am... I waiting for check in my ID.. Then 11.20am check in.. I was see doctor 12.45pm...what a great service... This is not first time...
Patients ID... 189722

Mussafah BRACH.. Very worst

എന്റെ ലാപ്രോസ്കോപ്പി സർജറി ഏപ്രിൽ 21 ന് Dr.nithika (അഹല്യ ഹോസ്പിറ്റൽ mussafah ) കഴിഞ്ഞു - നാലു മാസം ആയിട്ടും ഇതുവരെ bleedingum വേദനയും തന്നെ ആണ് പല തവണ എമർജൻസി ലും nithika ഡോക്ടറെയും കണ്ടിരുന്നു ഇതുവരെ ഒരു മാറ്റവും ഇല്ല ഇനീ ഞാൻ എന്താണ് ചെയ്യേണ്ടത് ഞങ്ങൾ മറ്റൊരു ഡോക്ടറെ കണ്ടപ്പോൾ ഇനീ ഒരു സർജറി കൂടി ചെയ്യണം നിലവിൽ ചെയ്ത സർജറി പൂർണ്ണമായിട്ടില്ല എന്നാണ് പറഞ്ഞത്

My sister and I went to the receptionist at Ahalia Hospital Liwa Street but the receptionist name CHERRY Filipina lady approach us very arrogant and rude. She doesn't know how to handle the patient . The way she treat us was like her own servant. Shame on her service!

I had route canal with filling last week of July 2020. Now January 15, 2021 the filling was removed. I visited the dental department January 16, 2021 to rectify the issue. I talked to the staff there and they coordinated with someone uncharged via phone. I wasn't able to talk to the manager. Now when I went back to the clinic I was informed that the reason the filling was removed is that there was no cap. I don't know about the said cap or what not. Now I asked them why I was not told why the doc didn't do it. Now they will do the procedure again they are asking me to pay again. I already paid for the said services. If it was properly done in the first place then this could not happen. I should not be paying anything now if they will do the procedure again. It's not my fault that the filling was removed.
Thanks.

worst experience in ahalia hospital mushaffah... my gynocologist department... because of your negilence, my sister is suffering in pain...

chirag
[protected]

Yesterday (1/9/2020) I had contacted the receptionist and booked for an appointment and I got appointed for today ie; (2/9/2020). The patient who had gone through a eye surgery last week travelled a long distance to arrive to the hospital at this epidemic time for her checkups, was unable to see the doctor.
This was clearly irresponsible of the resciptionist and the managment, who fail to inform the absence of the doctor to us.
Am hoping for a clear enquiry and a responsible feedback from the hospital management.
For the validity and references of the complain am attaching pharmacy prescription
Thankyou.

Al ahli driving school the worst. They fail you every time as they need only money. It's impossible to get driving license there. Don't waste your time and money. They don't care at all. Just fail many times to get money. What u book exam u have to wait 3-4 weeks. Then they calling and again change your time in system. When u come be ready to pay again and take classes as it's their plan.