AGS International Movers
reviews and complaints

I was transfered from Chennai to Bangalore so I needed the service of a packers and movers. My company asked for quote from three companies crown, Transworld and AGS. I would have preferred Transword because I know abt their service and they are really good but my bad time my company chose AGS. I had a very painful experience from the start, on the day of packing in chennai they promised me that they will come at 9. am but after repeted calling they made me wait till 3.00 p. M and told ke they will be coming at 6.00 p. m which spoiled my whole day. So I asked them to come the next day. The next day they came two hours late with less man power and less packaging material. There was no bubble rap, the men seemed inexperienced and didn't know what to do.. But some how they completed it took almost 5 hrs to pack for a poor work.. But problems are not over yet, I asked them to hold the package for 15 days which I am entitled to. And then I asked them to deliver and I am calling and following up for almost two weeks but they are delaying my delivery.. I am so disappointed with the kind of response they are providing, they are not attending my calls and I am worried about my shipment.

I understand there is a situation in the TN-KA border, but its just a lame excuse.. Some of my friends ends have gone through other movers like crown have got the goods delivered.. They all have used a AP reg8stered vehicle but AGS is reluctant to do that.. I don't know why.. I have been staying I hotel for two extra weeks on my own expence waiting for AGS to deliver. I have already lost 15k for my stay in hotel..

We are trusting this packers and movers to move goods at the right time safely and they are charging us for the service, so we belive they should have the sense of responsibility to keep their promise but ASG surely has no such sense and the employee are incompetent and irresponsible. They don't care abt customers.

It has been a month since they took charge of my goods but 7 am yet to get the deliver. I am worried if at least my goods are safe.

They are not answering my calls and I want to take this up legaly.. Can some one advise me on making a legal case against AGS.

Do not use them. It is a fraud outfit that will take your money and run. Every $ that you pay is a $ down a black hole. Here is what happened to us. They moved us from Dubai to California (Burlingame). They have not honored any of their commitment when they delivered. We paid a lot of money for a turn key service where when they deliver, they would unload, unpack, assemble (anything that they dismantled) and get rid of the debris. They only unloaded. They left us with more than 80 un-opened boxes and most of our furniture dismantled. Of course we could not stay in our home for another 3 days as we had to find someone to hire to help in the assembly, unpacking and getting rid of the debris which are services I already paid AGS for. However, it seems that their subcontractor (Schumacher) did not deliver on their contract (a thief stealing from a thief), so instead of helping us, they 1st kept saying that they needed to talk with their subcontractor and then they said that their sales person made a mistake when they promised to provide these services. Before signing their quote, I specifically asked their sales person: "In exclusion, you indicated 'reassembly which requires 3rd party'.  If you are able to take it apart in Dubai, then I should’t be responsible if the other side is incapable of assembling it, right?". The sales person reply was "Yes, all items dismantled in Dubai will be reassembled at the destination". Can it be any clearer? According to AGS, whatever they promise in writing could be a mistake if they decide not to do it. In addition, many pieces were damaged. I filled my claim 2 weeks ago and I have heard absolutely nothing from them regarding the claim (another black hole). In addition, their quality of packing was very very poor. All of my hanged clothing ended at the bottom of the box and beyond recognition. Now I am trying to take legal action against them in Dubai while I am in California. I don't have high hopes as I know I was robbed by these frauds and the sad part is that they will do it again to others. You should never ever ever do business with this outfit of frauds and liars.

We enlisted this company to help us relocate from Singapore to the UK. I found them slightly tiresome to communicate with, but most importantly they did not treat our belongings respectfully:

1. They did not our pack books properly. Books need to be stacked neatly inside a box, with packing material between stacks so that they do not move around or collide. The shipping company threw books in higgledy-piggledy with a small amount of packing paper at the top. I had 9 boxes of books, and many have been damaged because they were not packed adequately. Other small items - picture frames etc - were utterly broken from this same negligence.

2. Guitars were not packed properly. A guitar needs to be wrapped around the neck, as the most common incident of fatal guitar breakage is that the instrument falls over in its case and the neck snaps. The shippers just put a little bubble wrap around the outside of the hard cases. It's a miracle the guitars survived when I consider how the consignment was treated...

3. From my window I could see the AGS Four Winds truck. The employee literally threw our boxes into the depths of the vehicle.

All of this is upsetting. At the time of quotation the consultant ensured me that everything would be packed properly.

Ags fourwinds were contracted to store, then ship all our household contents from Singapore back to the UK. Ags' representative, Charlie Scott, agreed that air conditioned storage was necessary to prevent mold damage to furniture and clothes. To keep costs reasonable, he did not recommend comprehensive insurance. When our shipment was delivered and unpacked, almost every item of clothing and furniture was affected and/or permanently damaged by mold. Ags has refused to admit any liability or compensate us, despite over 20 emails and phone calls. The damage was noted by ags staff who unpacked the contents, and further photographic evidence was immediately provided to ags. The damage claimed for repairs was sgd $3,000 (approx usd $2,100). Ags insists that because the shipment was not comprehensively insured, they have no liability whatsoever. Charlie Scott was also not contactable as he had left the company.

Due to my transfer I had employed ags four winds trinity removals as the movers and packers for transportation of my house hold goods and car.

A very prompt sales aspect kind of lured one into availing the services of the company. Post this the nightmares have just started increasing. The companies punch line, ags, for moving the peace of mind; ags - you deserve the best is a complete eye wash

[1] packers came to the house to pack the house hold goods. Repeated plea to ensure the items are packed with water proofing material fell to deaf ears.
[2] service guarantee of 08 days delivery was thwarted by an apparent accident as claimed by them. Items took 17 days to come.
[3] the company sublets the transportation to sub vendors. Why? Ags has no control over them to the extent post the transportation vehicle met with an accident the house hold goods were stored in an unknown 3rd parties godown. The company had no clue till the 17th day
[4] the items came in as if a road roller had gone over the items.
[5] the accident as claimed by them has given a run to all physics professors for the accident will result in damage from the impact side lest the entire vehicle is crushed. Damage has been done from 3 sides. Shows the quality of packing and caring.
[6] 19th september 2007 they handed over the items stating the insurance is being processed. Today is 10th october and they just refuse to respond to phone calls and emails. This includes the sales person.
[7] moreover the company is demanding to clear the transportation bills in order to process the insurance claim. My plea is when the service is not complete how can they demand this aspect. As it is they are washing away their hands.
[8] they claim to have filed an insurance claim but they have not yet provided a proof. Nor taken the cost of damaged items from me nor a valuator has come to assess the damaged goods. Which insurance company can pay the damages without this basic criteria fulfilled. I am sure the insurance company would have employed a lot of nostradamus in making – but I am sure businesses do not nork on this philosophy
[9] my family is being subjected to lot of emotional, physical and mental stress.
[10] they apparently lost four boxes in transit - my 1.5 yrs kid toy box and specifically one of the most expensive cartons are lost as per the company
[11] it is the worst customer service one can ever experience.
[12] you need to see the damage to believe it and the amount of phone calls made with zero response.
[13] I still have no confirmation from the company on what are they doing, what are the next processes, what is the time frame… and the best or the sad part is they are not confirming anything.

Beware and stay away from this company!