Agoda Companyhotel murano, payment incorrect.

Good day Agoda

Re: Booking ID [protected].- QUERY AND COMPLIANT
Request a Refund

I would like to query my payment to this Booking for the Murano Hotel Booking ID [protected].
On the 3rd September I booked for this Hotel from the 4 Sept to the 10th of Sept. (6 days).
You received my card details and confirmed booking paid in Full.
We arrived at the Hotel on the 4th September, but we were actually forced to leave this hotel on the morning of the 7th September,
as we were not happy at all with the stay at this strange hotel. Stayed there only for 3 nights. When informing the staff we are leaving, they
insisted we pay for the 3 nights as they have not received any payment yet. I paid again with my Credit Card the amount of R2491.45.
I have received my Bank Statement and noticed you have already taken the payment for the 6 nights TRY 1870.92 and also on the Bank Statement
The payment of Murano Hotel for the 3 nights was deducted. So therefore all in total Rand this I was charged R7639.52.
So therefore I would like you to look into this matter and please refund me the necessary amount of R5148.07

We left early on the morning of the 7th September, not happy at all. Please you have to do yourself a favour and check into this hotel, as the bathroom
was smelly all the time, the fan was not working in the bathroom, No toilet paper, I had to ask for toilet paper. No rails for the towels. I took photos for proof. The bed linen was dirty and the
floor was dirty and the room was never cleaned while we were staying at this hotel.
Then off course, we hardly slept of the noise going on outside this Hotel, the whole night through until 6 the next morning.
The only compliment I can give you for this Hotel, is that the staff are friendly.

We had to book in another hotel for the rest of our holiday.
Please look into this matter urgently.

Thank you
Kind Regards.

Suzette Fourie

Sep 28, 2019

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